Is parking available at the property?

Yes, free valet parking is available on-site, along with limited parking options.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately AED 79 per person.

Does the property allow pets?

No pets or service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of AED 199 per vehicle (one-way, maximum occupancy 3). Guests must contact the property with arrival details before travel.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may be available upon request.

What is the location of the property in relation to key landmarks?

The hotel is located in Downtown Dubai, just a 5-minute drive from Dubai Mall and Burj Khalifa. It is approximately 9.1 miles from Burj Al Arab and 4.9 miles from Dubai World Trade Centre.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of AED 150 per night, and advance request or confirmation is required.

Grand Mercure Business Bay Dubai

What guests think

At Grand Mercure Business Bay, travelers often praise the friendly staff and convenient location with easy transport and walkable surroundings, while feedback on cleanliness and rooms varies, including reports of noise, odors, and occasional maintenance or housekeeping lapses.

Dining feedback is mixed, with some enjoying breakfast or on-site options and others finding it underwhelming or constrained by policies. Facilities mentions are limited, but a closed pool and lobby works were noted by a few guests. Overall, you can expect a practical base, but verify amenities and request a quieter, fresher room if sensitive.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

6

Jamie

1 Mar 2026

·

Stayed 1 night

Pool is closed, no notice beforehand and the offering is another hotel that you need to get transport to. They only offer 1 shuttle a day. Poor. Hotel is nice apart from that.

8

samer

15 Oct 2023

·

Stayed 7 nights

فندق ممتاز بحاجه الى بعض التجديد

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10

Michael

16 Nov 2025

·

Stayed 4 nights

reconstruction works at lobby during my 4days stay was an unfortunate

8

Federico

2 Jan 2024

·

Stayed 5 nights

Albergo comodo, pulito e munito di ottimo parcheggio. Colazione continentale favolosa e personale molto attento a tutte le richieste.

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10

sara

4 Oct 2025

·

Stayed 3 nights

Clean room. Access to transportation easily, helpful staff. Just didnt know there was a sauna and jaccuzi - would have been nice if reception told me at check in

10

Claudia

21 Dec 2024

·

Stayed 1 night

Great stay. Great accommodations. Great staff. Only downside was the construction site in the city view from my room. Also, i just found out there is an airport shuttle service.

10

Simon

21 Apr 2024

·

Stayed 1 night

Very comfortable stay; good range of facilities and restaurants in the hotel, right on the creek so pleasant walkable area.

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Cleanliness

Feedback on cleanliness is mixed: several guests found rooms very clean, while others reported issues such as unsanitized bathrooms, old or ripped towels and linens, and lingering smoke or mold odors. Some mentioned inconsistent housekeeping and delays in linen changes.

Related guest reviews

6

Dominik

8 May 2025

·

Stayed 7 nights

It was our first time in Dubai, a friendly gentleman checked us in and upon arrival to the room we did notice few mistakes like overall cleanliness in the room and bathroom, ripped linen and towels , missing bathrobes, but we didnt think nothing of it since the location of the hotel and view from the room left us in awe. The issues came the following day, after asking multiple times front desk and housekeeping for fresh towels and bathrobes. It took us a day and a half and a total of five times visit to the front desk to eventually get the towels and bathrobes. The worst of all our linen was not changed for three days. The staff was very apologetic and after that we got fresh linen every day , extra towels, extra waters and amenities. We were grateful for the attentivnes of the staff, we are just dissapointed it was not from the start. We are visiting Dubai next year again for sure but will not stay in the same hotel again.

10

Oumaima

3 May 2025

·

Stayed 7 nights

Everything was a 10/10 staff, clean, service, calm

6

hamayun

4 Oct 2025

·

Stayed 1 night

I didn’t like the bed not comfortable the towel is so old and dirty since I stayed there 6 same every day.

4

Maria

28 Jul 2023

·

Stayed 1 night

My room smelled like mold. I requested to go to a different room and it also smelled like mold. So I didn’t stay the night and simply left the hotel after 30min because it smelled.

10

Thabo Joel

12 Nov 2025

·

Stayed 5 nights

Very clean and staff very helpful...

4

Simon

7 Nov 2025

·

Stayed 4 nights

First room smelled of smoke. Got a new room. It smelled like perfume trying to hide smoke scent. Breakfast was under expectations. Dry bread, long lines of the coffee machine, to few seats.

4

Sina

29 Nov 2025

·

Stayed 8 nights

Very noisy especially at night, the rooms were not properly sounds proofed. The room service did not sanitize the toilet and wash the room mugs and glasses properly, they used no gloves

10

sara

4 Oct 2025

·

Stayed 3 nights

Clean room. Access to transportation easily, helpful staff. Just didnt know there was a sauna and jaccuzi - would have been nice if reception told me at check in

10

Arturo

28 Oct 2024

·

Stayed 3 nights

Limpio, Buen Servicio, Buena ubicacion

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2

Ahssan

24 Apr 2024

·

Stayed 1 night

staff - terrible, your left hanging and the staff are just rude . came banging on the door late in the evening. bathroom wasn’t clean

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Rooms

Several reviews note street noise and limited soundproofing, with occasional smoke or mold smells. A few guests found rooms small or beds uncomfortable, while others appreciated views and overall comfort.

Related guest reviews

6

Dominik

8 May 2025

·

Stayed 7 nights

It was our first time in Dubai, a friendly gentleman checked us in and upon arrival to the room we did notice few mistakes like overall cleanliness in the room and bathroom, ripped linen and towels , missing bathrobes, but we didnt think nothing of it since the location of the hotel and view from the room left us in awe. The issues came the following day, after asking multiple times front desk and housekeeping for fresh towels and bathrobes. It took us a day and a half and a total of five times visit to the front desk to eventually get the towels and bathrobes. The worst of all our linen was not changed for three days. The staff was very apologetic and after that we got fresh linen every day , extra towels, extra waters and amenities. We were grateful for the attentivnes of the staff, we are just dissapointed it was not from the start. We are visiting Dubai next year again for sure but will not stay in the same hotel again.

6

hamayun

4 Oct 2025

·

Stayed 1 night

I didn’t like the bed not comfortable the towel is so old and dirty since I stayed there 6 same every day.

10

Ghislaine

22 Mar 2024

·

Stayed 1 night

Très bon séjour.. personnel très gentil.. les chambres étaient très bien.. super rapport qualité prix

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8

Munawar

29 Dec 2024

·

Stayed 9 nights

Good hotel, room was smaller than what I paid for online booking. Customer service is dropping overall in Dubai as compare to my previous experiences.

4

Maria

28 Jul 2023

·

Stayed 1 night

My room smelled like mold. I requested to go to a different room and it also smelled like mold. So I didn’t stay the night and simply left the hotel after 30min because it smelled.

4

Simon

7 Nov 2025

·

Stayed 4 nights

First room smelled of smoke. Got a new room. It smelled like perfume trying to hide smoke scent. Breakfast was under expectations. Dry bread, long lines of the coffee machine, to few seats.

4

Sina

29 Nov 2025

·

Stayed 8 nights

Very noisy especially at night, the rooms were not properly sounds proofed. The room service did not sanitize the toilet and wash the room mugs and glasses properly, they used no gloves

4

Clara

6 Aug 2025

·

Stayed 1 night

Énormément de bruit je n’ai pas dormi.

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6

Somayeh

6 Feb 2025

·

Stayed 1 night

It was clean, nice location and we got an upgraded room as they told us. There were some issue that we got quite disappointed by hotel’s policy. We get charged by a hotel taxi claiming double price than the normal ride ( we weren’t aware of the price) . We felt very disappointed of a hotel trying to mislead the people staying there about the price, since we didn’t plan to get a taxi through the hotel and they insist on the entrance. The other negative side of this hotel is the noise from the street and the cars. I couldn’t get to sleep due to so much noise ( worth to mention that we stayed at 13th floor). I am happy that we stayed just a night there and no more.

4

Mohammad

12 Dec 2024

·

Stayed 1 night

Small standard room. Not enough showering items in bathroom. No disposable cups/glasses in room.

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Service

Service is frequently praised as friendly and helpful. Some guests experienced slower or unhelpful responses, including delays with towels or bathrobes, a late-night disturbance, and concerns about taxi pricing and certain policies.

Related guest reviews

6

Dominik

8 May 2025

·

Stayed 7 nights

It was our first time in Dubai, a friendly gentleman checked us in and upon arrival to the room we did notice few mistakes like overall cleanliness in the room and bathroom, ripped linen and towels , missing bathrobes, but we didnt think nothing of it since the location of the hotel and view from the room left us in awe. The issues came the following day, after asking multiple times front desk and housekeeping for fresh towels and bathrobes. It took us a day and a half and a total of five times visit to the front desk to eventually get the towels and bathrobes. The worst of all our linen was not changed for three days. The staff was very apologetic and after that we got fresh linen every day , extra towels, extra waters and amenities. We were grateful for the attentivnes of the staff, we are just dissapointed it was not from the start. We are visiting Dubai next year again for sure but will not stay in the same hotel again.

10

John

26 Sept 2025

·

Stayed 2 nights

Everything was perfect. Thank you for your hospitality !

8

Munawar

29 Dec 2024

·

Stayed 9 nights

Good hotel, room was smaller than what I paid for online booking. Customer service is dropping overall in Dubai as compare to my previous experiences.

10

Thabo Joel

12 Nov 2025

·

Stayed 5 nights

Very clean and staff very helpful...

8

rebecca

23 Oct 2024

·

Stayed 4 nights

Friendly staff always helpful especially Octa x

10

Eyassu

26 Sept 2025

·

Stayed 5 nights

Excellent service

10

sara

4 Oct 2025

·

Stayed 3 nights

Clean room. Access to transportation easily, helpful staff. Just didnt know there was a sauna and jaccuzi - would have been nice if reception told me at check in

6

Somayeh

6 Feb 2025

·

Stayed 1 night

It was clean, nice location and we got an upgraded room as they told us. There were some issue that we got quite disappointed by hotel’s policy. We get charged by a hotel taxi claiming double price than the normal ride ( we weren’t aware of the price) . We felt very disappointed of a hotel trying to mislead the people staying there about the price, since we didn’t plan to get a taxi through the hotel and they insist on the entrance. The other negative side of this hotel is the noise from the street and the cars. I couldn’t get to sleep due to so much noise ( worth to mention that we stayed at 13th floor). I am happy that we stayed just a night there and no more.

8

laise

22 Nov 2025

·

Stayed 4 nights

Só tenho reclamação a fazer que a água quente do quarto foi cortada ao meio dia do dia de check out sendo que teríamos até às 14hrs para sair sem custo do hotel. Ao reclamarmos na recepção ela tentaram retornar o serviço de água e não conseguiram logo. A água quente só voltou a cair no chuveiro as 13:30.

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2

Ahssan

24 Apr 2024

·

Stayed 1 night

staff - terrible, your left hanging and the staff are just rude . came banging on the door late in the evening. bathroom wasn’t clean

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Location

Widely regarded as convenient in Business Bay and near downtown, with easy public transport, walkable areas, and nearby shops. A couple of reviews mention nearby construction or less appealing views.

Related guest reviews

10

Christopher

8 Feb 2025

·

Stayed 1 night

Walkable area; friendly staff; mini-mart nearby; construction going on so once done will look really nice

10

Leonardo

16 Aug 2025

·

Stayed 7 nights

Bom acesso ao transporte público e café razoável

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8

Sajjad

16 May 2023

·

Stayed 6 nights

Good location, good service. Good experience.

10

Simon

18 Dec 2024

·

Stayed 1 night

Very decent stay conveniently located in downtown Dubai

10

sara

4 Oct 2025

·

Stayed 3 nights

Clean room. Access to transportation easily, helpful staff. Just didnt know there was a sauna and jaccuzi - would have been nice if reception told me at check in

10

Claudia

21 Dec 2024

·

Stayed 1 night

Great stay. Great accommodations. Great staff. Only downside was the construction site in the city view from my room. Also, i just found out there is an airport shuttle service.

10

flavia

13 Feb 2025

·

Stayed 3 nights

Very well located

10

cristian

23 Aug 2023

·

Stayed 2 nights

Struttura molto bella, personale cordiale posizione buona per spostamenti e negozi vicini.

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10

Simon

3 Dec 2024

·

Stayed 1 night

Comfortable hotel in Business Bay. Highly recommend.

10

Simon

21 Apr 2024

·

Stayed 1 night

Very comfortable stay; good range of facilities and restaurants in the hotel, right on the creek so pleasant walkable area.

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Dining

Breakfast and dining feedback is inconsistent, ranging from fabulous or reasonable to underwhelming with dry items and coffee queues. Some noted on-site options and restrictive take-away rules, and one review said the food was not good.

Related guest reviews

10

Leonardo

16 Aug 2025

·

Stayed 7 nights

Bom acesso ao transporte público e café razoável

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8

Federico

2 Jan 2024

·

Stayed 5 nights

Albergo comodo, pulito e munito di ottimo parcheggio. Colazione continentale favolosa e personale molto attento a tutte le richieste.

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6

Juan

9 Feb 2024

·

Stayed 1 night

Food is not good

4

Simon

7 Nov 2025

·

Stayed 4 nights

First room smelled of smoke. Got a new room. It smelled like perfume trying to hide smoke scent. Breakfast was under expectations. Dry bread, long lines of the coffee machine, to few seats.

2

Ali

15 Nov 2024

·

Stayed 2 nights

This hotel is by far the worst 5 star property I have ever stayed. I should have known the rate was too good to be worth while. While having breakfast I have a few pieces of pastry left - they would not allow me to take them up to my room and would rather wasting it and throwing it away claiming that it was a Dubai rule. There is no rule that states you can not have food in your room hotel room. Absolutely absurd. Will never stay here again and would not recommend anyone else to do so.

10

Simon

21 Apr 2024

·

Stayed 1 night

Very comfortable stay; good range of facilities and restaurants in the hotel, right on the creek so pleasant walkable area.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $89	2 $91	3 $91	4 $93	5 $93	6 $93	7 $93
8 $93	9 $94	10 $93	11 $93	12 $93	13 $93	14 $94
15 $93	16 $93	17 $93	18 $93	19 $93	20 $96	21 $93
22 $93	23 $93	24 $91	25 $96	26 $93	27 $96	28 $96
29 $96	30 $96

Grand Mercure Business Bay

About this property

Location

Room options

Executive Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Room, 2 Twin Beds

Standard Room, 2 Twin Beds

Executive Room, 2 Twin Beds

Superior Room, 1 King Bed

Deluxe Room, 1 King Bed

Executive Room, 1 King Bed

Deluxe Penthouse, 2 Bedrooms

Superior Room, 2 Twin Beds

Standard Room, 1 King Bed

Guest reviews of Grand Mercure Business Bay

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Mercure Business Bay

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26 $71	27 $71	28 $71	29 $71	30 $71	31 $71