Name: Crowne Plaza Toronto - North York by IHG
Address: 900 York Mills Rd, Toronto, Canada, Toronto, Ontario, CA
Price range: $111–$371 per night
Rating: 8.23

What guests think

Across reviews of Crowne Plaza Toronto - North York by IHG, guests praise spacious, clean rooms, friendly staff, and a convenient location near highways and dining, while recurring complaints focus on slow or broken elevators and disruptive fire alarms.

Several reviews describe aging facilities, intermittent HVAC problems, and some rooms that feel dated or poorly maintained. Cleanliness feedback is mixed: many found rooms spotless, but others reported cigarette smells, stained linens, pests, or dusty areas. Parking is ample but often paid, dining quality and speed are inconsistent, and the setting is quieter and away from downtown; expect solid value in North York, tempered by uneven maintenance and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are frequently out of service or slow, and repeated overnight fire alarms disturbed stays. Parking is ample but often paid; pool and gym conditions vary, with some closures and maintenance issues noted.

Related guest reviews

6

Jennifer

Oct 12, 2025

·

Stayed 4 nights

It was good. A fire alarm went off for 3 hours in the middle of the night and when I asked about it the front desk was very nonchalant.

8

Jane

Oct 25, 2025

·

Stayed 2 nights

The room has inadequate lighting. There is no fan in the washroom. A fan would be helpful when showering. There is no mirror at the desk. It would be helpful for makeup application. I have visited this hotel on a few occasions during the past 9 months. Only 2 of the 3 elevators have been in operation on every occasion. It creates unacceptable wait times for the elevators. Guests are frequently complaining about the lengthy wait times for elevators. This maintenance issue needs to be addressed ASAP!

8

Kim

Sep 1, 2025

·

Stayed 2 nights

The main lobby is beautiful and the grounds were nice. The room itself was nice but not as nice as I was expecting. A little outdated but clean. The pool is nothing like I was expecting. It was in very poor condition. There are not gradual steps leading into the pool and only a pool ladder that was loose and unsafe. The edging around the pool was loose and could be lifted off with your bare hand. I had been looking forward to my stay at this hotel for quite a while and was slightly disappointed. There are a lot of renovations being done and I hope the pool is one of them. Needed Drastically!

4

Madison

Oct 28, 2025

·

Stayed 1 night

We were really excited to say here and the rooms were fantastic. Very clean and updated and a great bed. The temperature control worked well and was nice and quiet. The issues started at 3am when a smoke alarm started going off which was immediately met with a staff member over the speaker saying that it’s a false alarm and the alarm continued going off for another 15 mins. We were already tired out so figured it was just someone drunk pulled the alarm. Then the second alarm a few hours later. Then a third. It was ridiculous. Searched up some reviews and found this isn’t a new problem and as of Oct 28, 2025, I see this is still ongoing. There was no compensation whatsoever. Basically a “sorry about your luck.” We would love to stay there again as this is really a great hotel but this experience and how the staff handled it is extremely unprofessional and disappointing. We will gladly pay a bit more money to stay somewhere where we can have a nights rest without multiple alarms going off through the night.

4

Leslie

Oct 11, 2025

·

Stayed 2 nights

We have stayed here numerous times due to convent location . However no more . Our car was stolen from the parking lot 2 years ago. We recovered the car and decided it was a one off situation . Easy to steal cars here however . This weekend was last straw . Elevators did not work for at least half an hour right around check in time . Then only 2 of the three worked . This is a constant issue at this hotel . They had signs stating new ones were being installed and to be patient. One evening the fire alarm went off at 12:20 AM . We were told it was a technical issue and fire dept were coming to check . Around 30 or so minutes later the alarm stopped and try getting back to sleep . Well maybe one hour later it went off again . Same issue . Now I don’t know about other guests but it seems to me the hotel should bending over backward to do something for their guests . I don’t know - maybe free parking , some small gesture to accommodate for maintenance issues they have and the huge inconvenience caused to their guests . Checking out today I brought this up. In no uncertain terms did they take ANY RESPONSIBILITY for these issues . This isn’t a one off thing. I know for a fact the elevator is a problem over many years . But the fire alarm , this was a technical problem that should have been resolved after the first alarm . So I’d say it’s poorly run , needs an overhaul on maintenance . Rooms are dark, many light bulbs missing etc will not stay there again .

8

Czarina

Sep 1, 2025

·

Stayed 2 nights

Gym was not available to guests. Otherwise nice stay.

10

Sebastien

Oct 27, 2025

·

Stayed 2 nights

Fire alarm went off multiple times on our 1st night. Had to argue with the staff to get any kind of compensation

6

Sriyani

Sep 16, 2025

·

Stayed 3 nights

It’s a lovely hotel in mid town Toronto with good access to roads and public transit. However, only one of three elevators were working and that one sporadically and slowly. The staff were very apologetic about the situation but I remember the last time I stayed there the same elevator was not functioning.

8

Jonathan

May 18, 2025

·

Stayed 3 nights

My room was large and clean and quiet so all that was very good! The one problem was that at times that there was one elevator (out of 3) that was out of service and then at times, a second elevator wasn't working which caused long wait times to get to and from the room.

6

Craig

Sep 1, 2025

·

Stayed 1 night

Nice hotel, big and clean rooms. My shower didnt work but didn’t try it till an hour before checkout. Also one of the elevators was out of service and being on the 16th floor I had to wait literally 15 minutes for an elevator every time I left my room.

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Cleanliness

Many guests found rooms very clean or spotless, but others reported issues such as stained linens, lingering smoke odours, pests, and dusty or poorly maintained areas.

Related guest reviews

2

Mizanur

Aug 10, 2025

·

Stayed 2 nights

Lighting was inadequate. Room was dirty and felt very uncomfortable to step on the carpet. Bathroom cleanliness was barely adequate.

2

Neil

Dec 19, 2025

·

Stayed 1 night

The Pacific was always a great option for staying in Toronto but it has sharply declined in quality. 3 big problems arose this trip. 1. The water in the bathroom only arrived at 1 temperature, boiling hot. Making showers and getting ready difficult and impossible to drink water. A ticket was issued after the first night of have it fixed and nothing changed. 2. The rooms AC doesn’t work. The loud fan would run constantly but never cool the room down. It was too hot to sleep. 3. Finally there was blood on the shower curtain and the pillows bunched into balls of filling. Over all this was a terrible experience followed up but a lacklustre response by the duty manger. It’s too bad this used to be such a good hotel option.

10

jonathan

Jan 24, 2026

·

Stayed 1 night

The rooms are clean. Staff are friendly. Definitely enough space in the rooms.

4

ali

Oct 5, 2025

·

Stayed 2 nights

Not clean. Found centipede in the room. No clean washrooms. Old dacilities. Old elevators which probably are bot safe with long waiting time. Its just a 2 star hotel you should expect.

2

Jaqueline

Aug 10, 2025

·

Stayed 3 nights

Worst hotel. They are infested with LARGE flying cockroaches and cancelled our stay as a result. Not only that but their AC doesn't work, it is dirty in the rooms and elevators don't work. Luxury hotel prices for a motel environment. Also manager Anas was awful. Poor manners and gave attitude when given video/picture proof of all these issues. Worst hotel in Toronto.

10

Michel R

Dec 6, 2025

·

Stayed 2 nights

Room and bathroom spotless.

4

Eric

Nov 23, 2025

·

Stayed 2 nights

I could tell they didn’t change a sheet from the last customer. There was some hair clearly not ours under the pillow and it was quite disgusting.

10

Laura

Feb 22, 2026

·

Stayed 1 night

Clean room and easy check in process

4

andrew

Jul 22, 2025

·

Stayed 1 night

We found roaches in our bed and in our room, manager told me they would call me and never did.

2

Hong

May 13, 2025

·

Stayed 6 nights

I stayed in this hotel for 6 nights for my business trip and on the first day I had bed bug bites all over my two arms. Changing my room was easy but I had to strongly fight to get all my laundries done. And after all they said there were no bed bugs when they inspected and are on sale without any extra sanitizing process. Very disappointed

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Rooms

Rooms are generally large with comfortable beds and good views, but several reviews cite dated decor, weak soundproofing, and recurring HVAC problems or temperature control issues; some experienced intrusive exterior lighting.

Related guest reviews

10

Eric

Dec 11, 2025

·

Stayed 1 night

We did not have dinner or breakfast at the hotel so not able to comment on the restaurants. Corner room very spacious

4

antonio

Dec 29, 2025

·

Stayed 1 night

Room heater not working

8

Cole C

Sep 29, 2025

·

Stayed 3 nights

Didn't have wifi for half our stay. Management wasn't very helpful about it either.

6

Sarvenaz

Oct 12, 2025

·

Stayed 1 night

No sound proofing. I could hear everything next door.

8

Alexander

Jan 18, 2026

·

Stayed 1 night

Room was clean and spacious as well as the lobby The only down fall was there was a rattling in the vents that sounded like something was constantly dropping. Otherwise it was a good stay!

10

Ashley

Oct 31, 2025

·

Stayed 4 nights

The beds are so comfortable! Beautiful view, spacious rooms, nice fitness centre

2

Connor

Nov 23, 2025

·

Stayed 1 night

The room was 25 degrees Celsius, and only solution they offered me was a fan. Was really difficult to have a good sleep

8

Wan Yu W

Sep 3, 2025

·

Stayed 2 nights

The lobby looks nice but the room is a bit dated and not enough lighting. The room is clean and the service is good. They have signs that they are renovating the rooms. Maybe once that is done, it will be a more comfortable stay.

6

Ederlin

Jan 19, 2026

·

Stayed 4 nights

The room was cold because the snow from the balcony came inside the room. I think you need to have a double window/door type.

8

Jennifer

Nov 18, 2025

·

Stayed 2 nights

We liked the hotel itself, and the staff was friendly. The only major issue we had was this flood light pointed directly at one of the windows in our room. We would have needed to tape the curtain to the wall on both sides to stop the light from coming in. It was so late when we got back to the hotel, there was no staff to help. Apparently to turn off that flood light that blazes like a thousand suns, every light in the parking lot would also turn off. So if you need pitch black, do not go into room 201.

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Service

Staff are often described as friendly and helpful, yet service can be inconsistent, with reports of unwelcoming check-in experiences, poor follow-up on issues, and difficulty reaching the front desk by phone.

Related guest reviews

4

Neil

Nov 28, 2025

·

Stayed 1 night

Arrived with 2 large and 3 small cases but there was no help available. I had to search for a case trolley, load them myself and push them inside. Took a lot of persuasion at reception to get someone to take them to our room. Same at exit the next morning. Reception said no-one available. 4* is laughable

10

Ann

Oct 9, 2025

·

Stayed 3 nights

We had a very comfortable stay and felt well looked after. The staff were very very helpful.

10

Roshni

Sep 10, 2025

·

Stayed 1 night

Very clean hotel with excellent service! As an Expedia Gold member, I received a free room upgrade, late check-out, and complimentary parking. It's conveniently located and I received good value for my money. The only issue is reaching anyone by phone. The front desk did not answer the phone on 3 separate occasions. I tired calling to say I had a delay and could not reach anyone.

2

PHILIP

Sep 27, 2025

·

Stayed 1 night

I had a terrible experience at the Pan Pacific Hotel in Toronto. I was in the city for surgery and checked in clearly bandaged and in discomfort, arriving only 20 minutes before the “official 3pm check-in”. Despite my condition, the front desk clerk showed zero awareness or compassion, simply telling me I had to wait until exactly 3pm for my room. Once I did get checked in, the problems continued. The elevators were a nightmare—many weren’t working, and wait times were often 30–40 minutes just to get upstairs. They’ve responded saying that there’s always 2/3 elevators working, it’s not true, they’re lying. Inside the room, the walls were paper-thin; every door opening and closing down the hallway echoed loudly, making it impossible to rest. To top it all off, when I entered my room, the “welcome” message on the TV wasn’t even for me—it had someone else’s name on it. Between being understaffed, poor service, and broken elevators, this was hands down one of the worst hotel experiences I’ve ever had. I would never stay here again.

6

Stephanie

Sep 8, 2025

·

Stayed 5 nights

Our arrival flight was very early 7am and I called a few days before asking if we could have an early check in. Reception said they could not guarantee this but if the room was available when we arrived they would give it to us. We arrived at the hotel around 8am and they said the room was not ready. We said ok and left our bags at the hotel and went out to do other things. We came back at 1:40 and asked if the room was ready and they said it was not. The hotel was noticibly not at capacity, although they said it was. We said we would wait in the lobby till it was ready. We waited and the staff knew we were sitting there waiting and they just looked at us blankly for over an hour. As 3pm ( the check in time) started to approach, my husband went to the front desk and they said they had our room ready. We were so angry. I know that our room was ready before this. The check in agents were purposefully trying to show us that they had the authority to give us a room and they were making sure that we didn't get it till 3pm. We spent 5 nights in the hotel and it was not at capacity. The check in experience was BAD! This is not a bad hotel. The price we got for it was very reasonable but the service is poor!

10

Arlyn

Feb 16, 2026

·

Stayed 3 nights

We had a nice stay at this hotel, the service was excellent, the parking was great.The location is close to different shops or tourist destination.The staff was friendly and do their jobs above and beyond

2

KJ

Feb 17, 2026

·

Stayed 2 nights

poor customer services, workers act like they don’t know what’s going on. They made my stay feel very unwelcoming.

4

Tania

Nov 8, 2025

·

Stayed 1 night

Poorly kept hotel, needs updating and better service. Has really gone downhill.

2

Ricardo

Jun 14, 2025

·

Stayed 1 night

The one staff was at the desk was terrible

10

Michael

Nov 16, 2025

·

Stayed 6 nights

Staff were all very friendly and helpful.

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Location

Quiet, park-like North York setting with easy access to the 401 and DVP and many nearby restaurants; however, it is a drive from downtown and less convenient for transit.

Related guest reviews

8

Belinda

Jul 12, 2025

·

Stayed 8 nights

The location is park-like which was fantastic for such a big city. It is about 20 minutes or so from downtown with good traffic so a good spot if you are in Toronto for other things besides being downtown all the time. The staff are friendly and helpful. Check in time is strict and if there is a big event, the line is long right at check in time but you can leave your luggage at the concierge's desk if you arrive early and grab a bite to eat across the street. Elevators are a bit slow because one is under construction currently. The cleaning staff were lovely and friendly. We stayed for over a week. There were lots of different options for eating across the street as well as a couple in the hotel. We enjoyed the choice and variety. We were able to either get a cab or Uber from this location easily.

8

Mary Ots

May 26, 2025

·

Stayed 1 night

Quiet, elegant hotel in the middle of the city with lush outdoor walking trails. Large parking lot. Not close to convenient public transportation.

10

ALLRADAR

Oct 4, 2025

·

Stayed 3 nights

A bit far from central but easily accessible with cars

10

Sally

Sep 17, 2025

·

Stayed 4 nights

The area is very safe. Very nice hotel. Although is far away from downtown, public transportation is very easy to take.

10

Nathalie

May 28, 2025

·

Stayed 1 night

Terrific location, very comfortable

8

Bahram

Jun 23, 2025

·

Stayed 3 nights

Great location. All kind of restaurant across the street. Longos Super market 5 minutes walking.

10

Nilda

Sep 15, 2025

·

Stayed 6 nights

The area was good, convenient for shopping, eating and transportation

10

Soorena

Nov 23, 2025

·

Stayed 2 nights

Spacious .. great staff and great location if you don’t wanna be downtown but also not far away

10

Soorena

Nov 24, 2025

·

Stayed 1 night

Great location .. courteous staff ! Comfy beds

10

Anthony

Nov 30, 2025

·

Stayed 1 night

This is my go to hotel while in Toronto, lots of dining options in the area that are easy to walk to and the location is great as it is a pretty central location while not being downtown.

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Dining

Feedback on dining is mixed: some enjoyed breakfast and the on-site restaurant, while others found options limited, service slow, prices high, and room service unavailable.

Related guest reviews

10

Gina

Nov 8, 2025

·

Stayed 2 nights

Friendly and easy check in. The room was a generous size and clean. Comfy bed, and good shower pressure. All elevators were working on this stay making getting from lobby to room and other way around much quicker. The on site restaurant has some good options and good staff, making it an easy choice.

6

Jorge

Jul 24, 2025

·

Stayed 4 nights

It could be a great hotel. There are just two elevators and it takes a long time to get one. Breakfast is horribly slow, it takes more than one hour. It is "a-la-carte", you choose three items, but they are delivered with a long delay. For example, you will get the bread long after finishing the eggs. We saw people just get up and leave due to the insanely long wait.

10

wayne

Nov 11, 2025

·

Stayed 1 night

I am not a fan of a buffet. Like to be served at the table. Evening meals were excellent, staff, servers fantastic

10

Chuck

Nov 30, 2025

·

Stayed 6 nights

No room service options, minimal items on restaurant menu

10

Mandy

Nov 30, 2025

·

Stayed 1 night

Large clean room, beautiful breakfast and staff

8

Jules

Aug 7, 2025

·

Stayed 1 night

Loved the restaurant, meals and service.

6

Kelly

Nov 24, 2025

·

Stayed 1 night

The property is old and needs upgrading, the breakfast is overpriced and not that great, staff was slow and not very helpful

10

Biju

Aug 11, 2025

·

Stayed 2 nights

Expensive breakfast

10

wayne

Nov 11, 2025

·

Stayed 3 nights

I am not a fan of buffets. Like to be served at the table. Evening meals were grate. Staff / Servers were fantastic

4

David

Sep 15, 2025

·

Stayed 3 nights

Elevators were not working, no room service, restaurant just average. For what their nightly rate is it should be better.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $148	2 $137	3 $122
4 $116	5 $168	6 $164	7 $169	8 $156	9 $169	10 $158
11 $116	12 $119	13 $151	14 $168	15 $159	16 $137	17 $137
18 $124	19 $161	20 $174	21 $174	22 $165	23 $180	24 $122
25 $111	26 $156	27 $220	28 $177	29 $142	30 $124	31 $122

Crowne Plaza Toronto - North York by IHG

About this property

Location

Room options

Junior Suite, 1 King Bed (Ravine View)

Premium Room, 2 Queen Beds, Balcony (Ravine View)

Premium Room, 1 King Bed (High Floor)

Premium Room

Standard Room, 2 Twin Beds, Mobility Accessible

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds (Pet Friendly)

Standard Room, 1 King Bed

Standard Room

Suite, 1 Bedroom

Standard Room, 1 King Bed, Mobility Accessible

Premium Room, 2 Queen Beds (Ravine View, Living Area)

Guest reviews of Crowne Plaza Toronto - North York by IHG

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Crowne Plaza Toronto - North York by IHG

Considering this hotel for your Toronto trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $226	19 $247
20 $166	21 $325	22 $371	23 $168	24	25 $189	26 $160
27 $124	28 $170	29 $166	30 $168