Dukes Folly Hotel

Deluxe? There wasn't a hot shower. In September. In a hotel. Booked a Deluxe double. Walked into a room so cold in early September the radiator was stone dead and the towels on the bed were damp to the touch. Damp towels — think how long that room sat cold and unused before they sold it as their premium option. Asked the manager for heat. He brought the smallest heater in the building. In an already small room it did nothing. I ended up in bed in a t-shirt under the duvet just to stop shivering. The bathroom had no air circulation and the smell was vile. Only warm thing in the room was the little bathroom radiator, so I draped my biggest towel over it. At 1am I tried to shower. A trickle, no pressure, and inside two minutes the warm water — never hot — vanished. And this finishes it: the sink ran hot. Hot in the sink, nothing in the shower. Not a boiler failure on the night. I went to bed cold, wet and unwashed. Breakfast: listing says continental included, fine — I assumed I could pay for hot. No. There is no hot breakfast at any price. Boiled egg, ham, cheese, bread, a bit of bakery, cereal, tea and coffee. Photos attached. In a hotel that isn't remotely the cheapest in Southport. All reported to Hotels.com at the time, while I was still there. I rarely leave reviews and I don't invent problems. Writing this because people book a "good hotel" and get a cold room, a dead shower and a plate of ham. One star only because zero isn't an option.

Nice place, convenient to lord street, parking nearby. Clean and staff very helpful.

Great location, very central to everything. Stayed in the castle room which was fun but definitely past it's best. Cracked sink, stained carpet and worn furniture but the staff were great and the breakfast was generous.

We have stayed at the Hotel 5 times now and never been disappointed. Nice lounge and perfect dinning room and food excellent

My only criticism is that there is limited car parking and that the only place to park is across the road which costs £8.50 for the night, other than that the hotel looks welcomes you.