Hotel Indigo London K West Shepherd's Bush by IHG
From
US$266
/ night
Select dates to see prices and availability
From
US$266
/ night
About this property
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and babysitting.
Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and babysitting.
Business amenities
Featured amenities include a business center, express check-in, and dry cleaning/laundry services.
Dining
Grab a bite to eat at Flock Restaurant & Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 231 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Location
A stay at Hotel Indigo London K West Shepherd's Bush by IHG places you in the heart of London, within a 15-minute walk of Westfield London Shopping Centre and Kensington High Street. This hotel is 0.7 mi (1.2 km) from Olympia Events and 2.8 mi (4.4 km) from Hyde Park.
What's nearby
Westfield London Shopping Centre(0.3 Miles)
Kensington High Street(0.7 Miles)
Olympia Events(0.7 Miles)
Cromwell Road(1.2 Miles)
Portobello Road Market(1.4 Miles)
River Thames(1.4 Miles)
Kensington Gardens(1.5 Miles)
Queensway(1.6 Miles)
Kensington Palace(1.8 Miles)
Imperial College London(2.2 Miles)
Royal Albert Hall(2.2 Miles)
Hyde Park(2.3 Miles)
Stamford Bridge Stadium(2.4 Miles)
Natural History Museum(2.4 Miles)
Paddington Central(2.4 Miles)
Heathrow Airport (LHR)(13.2 Miles)
London City Airport (LCY)(16.1 Miles)
Gatwick Airport (LGW)(55.3 Miles)
Luton Airport (LTN)(35.8 Miles)
Stansted Airport (STN)(71.7 Miles)
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Banquet facilities
Location
Richmond Way, Addison, London, England, United Kingdom
Westfield London Shopping Centre (0.3 Miles)
Kensington High Street (0.7 Miles)
Olympia Events (0.7 Miles)
Cromwell Road (1.2 Miles)
Portobello Road Market (1.4 Miles)
River Thames (1.4 Miles)
Guest reviews
8.8
Fabulous
Based on 668 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Hotel Indigo London K West Shepherd's Bush by IHG highlight a convenient location near transport and shopping, generally friendly staff, and many rooms that are spacious and comfortable, with guests appreciating easy access to nearby amenities and attractions.
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What guests think
Reviews of Hotel Indigo London K West Shepherd's Bush by IHG highlight a convenient location near transport and shopping, generally friendly staff, and many rooms that are spacious and comfortable, with guests appreciating easy access to nearby amenities and attractions.
Multiple reviews cite maintenance and cleanliness problems such as faulty electrics, hot water and plumbing issues, leaky or draughty windows, and inconsistent housekeeping, though others noted clean rooms. The spa receives mixed feedback and often carries an extra fee, while the bar has a good atmosphere but drinks and breakfast are considered expensive, with breakfast choice limited. Expect a convenient base with variable room upkeep and value.
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AI-generated summary based on recent guest reviews
Facilities
The spa draws frequent complaints about cold water, out-of-order features, cleanliness, and an extra fee, though a few guests enjoyed it. The bar has a good vibe but drinks are expensive.
Related guest reviews
6
Vicky
2 Dec 2023
·
Stayed 1 night
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
10
Gary
3 Nov 2023
·
Stayed 1 night
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
2
Moa
9 Dec 2023
·
Stayed 3 nights
Fruktansvärt hotell! Har bott på många hotel under åren i olika prisklasser, men detta är 100% det värsta. Dålig luft i rummen på plan 1. Dåligt städat, låg avföring i toaletten när vi kom in på rummet. Duschen funkade knappt, samt spolknappen. Betalde 500 kr för att besöka deras spa, varav den enda poolen är iskall. Vi fick under vår vistelse på 3 dagar byta rum 2 gånger. Att detta marknadsför som ett hotell med 4 stjärnor är galet. Max två oavsett stad/land. Trots detta fick vi bara 30% tillbaka på första natten.
Fruktansvärt hotell! Har bott på många hotel under åren i olika prisklasser, men detta är 100% det värsta. Dålig luft i rummen på plan 1. Dåligt städat, låg avföring i toaletten när vi kom in på rummet. Duschen funkade knappt, samt spolknappen. Betalde 500 kr för att besöka deras spa, varav den enda poolen är iskall. Vi fick under vår vistelse på 3 dagar byta rum 2 gånger. Att detta marknadsför som ett hotell med 4 stjärnor är galet. Max två oavsett stad/land. Trots detta fick vi bara 30% tillbaka på första natten.
6
Fiona
10 Nov 2023
·
Stayed 2 nights
I have stayed here many times over the years, I am usually comfortable and I do love the fact that most rooms have baths. However the room furniture is starting to look pretty tired and the weekend breakfast is now a blanket £20 continental/£25 cooked (no a la carte choice) which means if you just want a bowl of granola & a coffee that’s £20.00. And you can’t order a fried egg on toast at the weekend (whereas you can during the week). Paid £25 for the spa but hakf is it wasn’t working (ice room out of action, sauna smells bad, like stale oil, steam room not very effective).. needs some TLC!
I have stayed here many times over the years, I am usually comfortable and I do love the fact that most rooms have baths. However the room furniture is starting to look pretty tired and the weekend breakfast is now a blanket £20 continental/£25 cooked (no a la carte choice) which means if you just want a bowl of granola & a coffee that’s £20.00. And you can’t order a fried egg on toast at the weekend (whereas you can during the week). Paid £25 for the spa but hakf is it wasn’t working (ice room out of action, sauna smells bad, like stale oil, steam room not very effective).. needs some TLC!
4
Marina
3 Dec 2023
·
Stayed 2 nights
Iskaldt rom, tett sluk i badekar, dårlig renhold både på rom og i dusjer på spa avdeling.
Iskaldt rom, tett sluk i badekar, dårlig renhold både på rom og i dusjer på spa avdeling.
6
Evelina
21 Mar 2023
·
Stayed 4 nights
+ Trevlig bar, bra gym - Rätt så lyhörda rum och heltäckningsmattan har lite väl många år på nacken.
+ Trevlig bar, bra gym - Rätt så lyhörda rum och heltäckningsmattan har lite väl många år på nacken.
8
ELLEN
14 Nov 2023
·
Stayed 2 nights
I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.
I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.
4
Dennis
5 Apr 2023
·
Stayed 4 nights
Überteuerte Preise… 25£ p.P. für eine Stunde Wellnessnutzung, überteuerte Bar Preise für kleine Drinks.. überzogener Preis für europäisches oder englisches Frühstück. Der Hammer ist, das sich das Hotelpersonal welches für die Reinigung zuständig ist an unseren Pralinen die wir gekauft hatten bedient hat.
Überteuerte Preise… 25£ p.P. für eine Stunde Wellnessnutzung, überteuerte Bar Preise für kleine Drinks.. überzogener Preis für europäisches oder englisches Frühstück. Der Hammer ist, das sich das Hotelpersonal welches für die Reinigung zuständig ist an unseren Pralinen die wir gekauft hatten bedient hat.
2
Alex
19 Nov 2023
·
Stayed 2 nights
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
10
Millie
18 Nov 2023
·
Stayed 1 night
Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is mixed: several guests reported poor housekeeping, bad odours, or dirty bathrooms and spa areas, while others found rooms and common areas clean.
Related guest reviews
6
Vicky
2 Dec 2023
·
Stayed 1 night
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
2
Moa
9 Dec 2023
·
Stayed 3 nights
Fruktansvärt hotell! Har bott på många hotel under åren i olika prisklasser, men detta är 100% det värsta. Dålig luft i rummen på plan 1. Dåligt städat, låg avföring i toaletten när vi kom in på rummet. Duschen funkade knappt, samt spolknappen. Betalde 500 kr för att besöka deras spa, varav den enda poolen är iskall. Vi fick under vår vistelse på 3 dagar byta rum 2 gånger. Att detta marknadsför som ett hotell med 4 stjärnor är galet. Max två oavsett stad/land. Trots detta fick vi bara 30% tillbaka på första natten.
Fruktansvärt hotell! Har bott på många hotel under åren i olika prisklasser, men detta är 100% det värsta. Dålig luft i rummen på plan 1. Dåligt städat, låg avföring i toaletten när vi kom in på rummet. Duschen funkade knappt, samt spolknappen. Betalde 500 kr för att besöka deras spa, varav den enda poolen är iskall. Vi fick under vår vistelse på 3 dagar byta rum 2 gånger. Att detta marknadsför som ett hotell med 4 stjärnor är galet. Max två oavsett stad/land. Trots detta fick vi bara 30% tillbaka på första natten.
4
Marina
3 Dec 2023
·
Stayed 2 nights
Iskaldt rom, tett sluk i badekar, dårlig renhold både på rom og i dusjer på spa avdeling.
Iskaldt rom, tett sluk i badekar, dårlig renhold både på rom og i dusjer på spa avdeling.
10
David
3 Dec 2023
·
Stayed 2 nights
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
10
Robyn
13 Oct 2023
·
Stayed 1 night
Second stay on consecutive weekends. Very welcoming and great value. Very well maintained and clean.
Second stay on consecutive weekends. Very welcoming and great value. Very well maintained and clean.
6
Amalie
23 Nov 2023
·
Stayed 1 night
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
2
Alex
19 Nov 2023
·
Stayed 2 nights
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
2
Nicola
29 Nov 2023
·
Stayed 1 night
This hotel is not as advertised. It smelt really bad, bed hard, pillows hard. Spa unusable needed a refund. You will be better off in a premier inn. Don’t book this hotel
This hotel is not as advertised. It smelt really bad, bed hard, pillows hard. Spa unusable needed a refund. You will be better off in a premier inn. Don’t book this hotel
10
Dirk
13 Jun 2023
·
Stayed 3 nights
Uitstekende locatie, service, vriendelijk personeel en schoon
Uitstekende locatie, service, vriendelijk personeel en schoon
4
Tim
5 Dec 2023
·
Stayed 1 night
Standard of room cleaning was not good
Standard of room cleaning was not good
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are spacious with comfortable beds. However, recurring issues include faulty electrics and sockets, weak heating or hot water, draughty windows, aging decor, malfunctioning TVs, limited power outlets, and occasional street noise.
Related guest reviews
10
Gary
3 Nov 2023
·
Stayed 1 night
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
8
Leslie
9 May 2023
·
Stayed 3 nights
Oplevelsen var for så vidt ok, dog konstaterede vi skimmelsvamp på tapetet ved det ene vindue. Fjernsynet slukkede sig selv efter meget forskellige tidsintervaller.
Oplevelsen var for så vidt ok, dog konstaterede vi skimmelsvamp på tapetet ved det ene vindue. Fjernsynet slukkede sig selv efter meget forskellige tidsintervaller.
10
David
3 Dec 2023
·
Stayed 2 nights
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
6
Michelle
9 Dec 2023
·
Loved how big the rooms were.
Loved how big the rooms were.
6
Amalie
23 Nov 2023
·
Stayed 1 night
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
6
Colette
10 Dec 2023
·
Stayed 1 night
Overall did the job, however was disappointed by the lack of a robe when this was on the room spec as well as faulty electrics as bulbs were out in the bathroom and some plug sockets did not work. For the money we paid we were very disappointed!
Overall did the job, however was disappointed by the lack of a robe when this was on the room spec as well as faulty electrics as bulbs were out in the bathroom and some plug sockets did not work. For the money we paid we were very disappointed!
8
Laura
12 Nov 2023
·
Stayed 2 nights
Sauberkeit war in Ordnung, aber das Hotel ist wirklich sehr schön. Schöne Einrichtung, alles sehr modern. In unserem Zimmer war es nur sehr kalt, weil die Fenster relativ undicht sind
Sauberkeit war in Ordnung, aber das Hotel ist wirklich sehr schön. Schöne Einrichtung, alles sehr modern. In unserem Zimmer war es nur sehr kalt, weil die Fenster relativ undicht sind
2
Alex
19 Nov 2023
·
Stayed 2 nights
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
8
Carla
8 Mar 2023
·
Stayed 3 nights
Hôtel avec spa , chambre assez spacieuse , personnel à l’écoute , très agréable. Malheureusement peu de prise accessible dans les chambres notamment dans la salle de bain pas de sèche cheveux tuyauterie à changer on ne peut pas se laver a l’eau chaude donc obligé de se laver à l’eau froide ce qui n’est pas normal.
Hôtel avec spa , chambre assez spacieuse , personnel à l’écoute , très agréable. Malheureusement peu de prise accessible dans les chambres notamment dans la salle de bain pas de sèche cheveux tuyauterie à changer on ne peut pas se laver a l’eau chaude donc obligé de se laver à l’eau froide ce qui n’est pas normal.
10
Lee
5 Nov 2023
·
Stayed 2 nights
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
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AI-generated summary based on recent guest reviews
Service
Staff are generally friendly, welcoming, and responsive. Some guests experienced minimal personal interaction with online check-in or felt issues were not fully resolved.
Related guest reviews
6
Vicky
2 Dec 2023
·
Stayed 1 night
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
10
Gary
3 Nov 2023
·
Stayed 1 night
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
10
David
3 Dec 2023
·
Stayed 2 nights
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
10
Robyn
13 Oct 2023
·
Stayed 1 night
Second stay on consecutive weekends. Very welcoming and great value. Very well maintained and clean.
Second stay on consecutive weekends. Very welcoming and great value. Very well maintained and clean.
6
Amalie
23 Nov 2023
·
Stayed 1 night
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
2
Alex
19 Nov 2023
·
Stayed 2 nights
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
10
Millie
18 Nov 2023
·
Stayed 1 night
Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
10
Dirk
13 Jun 2023
·
Stayed 3 nights
Uitstekende locatie, service, vriendelijk personeel en schoon
Uitstekende locatie, service, vriendelijk personeel en schoon
10
Hege Sagvolden
24 May 2023
·
Stayed 3 nights
Fine rom, hyggelig og rask innsjekk og utsjekk. Serviceinnstilte ansatte som var oppmerksomme. Hotellet ligger inne i ett kjøpesenter, midt i byen, så det er supersentralt. Bor veldig gjerne her igjen
Fine rom, hyggelig og rask innsjekk og utsjekk. Serviceinnstilte ansatte som var oppmerksomme. Hotellet ligger inne i ett kjøpesenter, midt i byen, så det er supersentralt. Bor veldig gjerne her igjen
10
Lee
5 Nov 2023
·
Stayed 2 nights
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
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AI-generated summary based on recent guest reviews
Location
Convenient for transport and shopping, with the Underground and amenities nearby.
Related guest reviews
10
RYOKO
13 Jul 2023
·
とても良い滞在でした。駅からは少しだけ歩きますがそう遠いほどではなかったです。近くにスーパーマーケットの入った商業施設もあるのでそれが大変便利でした。Executive Double Room の利用でしたが、地下のお部屋でも明り取りの窓があり閉鎖的な印象はありません。部屋も広くキレイなので快適に過ごせました。個人的には滞在中に浴衣を着る機会がありましたので、大きな鏡の設置と広いスペース、そしてアイロンも助かりました。冷蔵庫も完備されているので、夏場の滞在ではとくに助かりました。ひとつだけ難点といえば、洗面台の水道の取っ手がやや硬く、水を止める位置がものすごくシビアで、両手で調整しないと水が止まってくれないところでした。とはいえ笑って許容できる範囲の不便でしたので、全体的には大変満足のいく滞在ができました。
とても良い滞在でした。駅からは少しだけ歩きますがそう遠いほどではなかったです。近くにスーパーマーケットの入った商業施設もあるのでそれが大変便利でした。Executive Double Room の利用でしたが、地下のお部屋でも明り取りの窓があり閉鎖的な印象はありません。部屋も広くキレイなので快適に過ごせました。個人的には滞在中に浴衣を着る機会がありましたので、大きな鏡の設置と広いスペース、そしてアイロンも助かりました。冷蔵庫も完備されているので、夏場の滞在ではとくに助かりました。ひとつだけ難点といえば、洗面台の水道の取っ手がやや硬く、水を止める位置がものすごくシビアで、両手で調整しないと水が止まってくれないところでした。とはいえ笑って許容できる範囲の不便でしたので、全体的には大変満足のいく滞在ができました。
8
Mutsuno
11 Apr 2023
·
Stayed 2 nights
少し古いですが、スタッフもフレンドリーでコスパも立地も良いです。私はお勧め出来ます。
少し古いですが、スタッフもフレンドリーでコスパも立地も良いです。私はお勧め出来ます。
10
Gary
3 Nov 2023
·
Stayed 1 night
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
8
Merete
9 May 2023
·
Stayed 3 nights
Fine rom, men tok lang tid før vannet ble varmt i dusjen. Kort avstand til undergrunnen. Hadde prøvd spa’en, men var i overkant dyrt for en behandling. Kommer gjerne tilbake
Fine rom, men tok lang tid før vannet ble varmt i dusjen. Kort avstand til undergrunnen. Hadde prøvd spa’en, men var i overkant dyrt for en behandling. Kommer gjerne tilbake
10
David
3 Dec 2023
·
Stayed 2 nights
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
10
André
2 Oct 2023
·
Stayed 2 nights
Alles super dort Zimmer sind groß und vollkommen in Ordnung Hotel ist nah zu den öffentlichen Umgebung gute Shopping Möglichkeiten und viele Restaurants
Alles super dort Zimmer sind groß und vollkommen in Ordnung Hotel ist nah zu den öffentlichen Umgebung gute Shopping Möglichkeiten und viele Restaurants
6
Amalie
23 Nov 2023
·
Stayed 1 night
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
10
Dirk
13 Jun 2023
·
Stayed 3 nights
Uitstekende locatie, service, vriendelijk personeel en schoon
Uitstekende locatie, service, vriendelijk personeel en schoon
8
mariana
13 Oct 2023
·
Stayed 2 nights
Precio beneficio. Esta moderna, recámaras amplias, spa, cerca de parada de metro, supermercados y restaurantes.
Precio beneficio. Esta moderna, recámaras amplias, spa, cerca de parada de metro, supermercados y restaurantes.
10
Hege Sagvolden
24 May 2023
·
Stayed 3 nights
Fine rom, hyggelig og rask innsjekk og utsjekk. Serviceinnstilte ansatte som var oppmerksomme. Hotellet ligger inne i ett kjøpesenter, midt i byen, så det er supersentralt. Bor veldig gjerne her igjen
Fine rom, hyggelig og rask innsjekk og utsjekk. Serviceinnstilte ansatte som var oppmerksomme. Hotellet ligger inne i ett kjøpesenter, midt i byen, så det er supersentralt. Bor veldig gjerne her igjen
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AI-generated summary based on recent guest reviews
Dining
Breakfast is repeatedly described as expensive with limited choice. The bar atmosphere is praised, and while the food menu is limited, quality was reported as good.
Related guest reviews
6
Vicky
2 Dec 2023
·
Stayed 1 night
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
10
Gary
3 Nov 2023
·
Stayed 1 night
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
6
Fiona
10 Nov 2023
·
Stayed 2 nights
I have stayed here many times over the years, I am usually comfortable and I do love the fact that most rooms have baths. However the room furniture is starting to look pretty tired and the weekend breakfast is now a blanket £20 continental/£25 cooked (no a la carte choice) which means if you just want a bowl of granola & a coffee that’s £20.00. And you can’t order a fried egg on toast at the weekend (whereas you can during the week). Paid £25 for the spa but hakf is it wasn’t working (ice room out of action, sauna smells bad, like stale oil, steam room not very effective).. needs some TLC!
I have stayed here many times over the years, I am usually comfortable and I do love the fact that most rooms have baths. However the room furniture is starting to look pretty tired and the weekend breakfast is now a blanket £20 continental/£25 cooked (no a la carte choice) which means if you just want a bowl of granola & a coffee that’s £20.00. And you can’t order a fried egg on toast at the weekend (whereas you can during the week). Paid £25 for the spa but hakf is it wasn’t working (ice room out of action, sauna smells bad, like stale oil, steam room not very effective).. needs some TLC!
6
Evelina
21 Mar 2023
·
Stayed 4 nights
+ Trevlig bar, bra gym - Rätt så lyhörda rum och heltäckningsmattan har lite väl många år på nacken.
+ Trevlig bar, bra gym - Rätt så lyhörda rum och heltäckningsmattan har lite väl många år på nacken.
8
ELLEN
14 Nov 2023
·
Stayed 2 nights
I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.
I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.
4
Dennis
5 Apr 2023
·
Stayed 4 nights
Überteuerte Preise… 25£ p.P. für eine Stunde Wellnessnutzung, überteuerte Bar Preise für kleine Drinks.. überzogener Preis für europäisches oder englisches Frühstück. Der Hammer ist, das sich das Hotelpersonal welches für die Reinigung zuständig ist an unseren Pralinen die wir gekauft hatten bedient hat.
Überteuerte Preise… 25£ p.P. für eine Stunde Wellnessnutzung, überteuerte Bar Preise für kleine Drinks.. überzogener Preis für europäisches oder englisches Frühstück. Der Hammer ist, das sich das Hotelpersonal welches für die Reinigung zuständig ist an unseren Pralinen die wir gekauft hatten bedient hat.
10
Lee
5 Nov 2023
·
Stayed 2 nights
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
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AI-generated summary based on recent guest reviews
10
Andy
5 weeks ago
·
Stayed 1 night
Cracking hotel. Nothing to fault.
Cracking hotel. Nothing to fault.
8
Minna
1 Aug 2026
·
Stayed 5 nights
Beautiful room, pretty bathrooms, delish bfast and air con! Unfortunately not all amenities were ready and available (full gym & pool), otherwise a real delight
Beautiful room, pretty bathrooms, delish bfast and air con! Unfortunately not all amenities were ready and available (full gym & pool), otherwise a real delight
10
Andy
31 Jul 2026
·
Stayed 2 nights
Immediate welcome was cheerful and cooperative when I asked to drop my bags early in the day From the moment I explained that I was in town for my daughter's wedding, the friendliness, service and treatment went up a notch The room was great; clean, well equipped and quiet. The hotel is stylish and attractive, a nice environment in a busy city But the stars are the front desk, to whom I say thank you for a special stay
Immediate welcome was cheerful and cooperative when I asked to drop my bags early in the day From the moment I explained that I was in town for my daughter's wedding, the friendliness, service and treatment went up a notch The room was great; clean, well equipped and quiet. The hotel is stylish and attractive, a nice environment in a busy city But the stars are the front desk, to whom I say thank you for a special stay
10
Charnicia
27 Jul 2026
·
Stayed 2 nights
I enjoyed my stay at the Indigo from start to finish. The staff was super helpful in checking me in. They even upgraded my room which was a nice surprise. The decor in the room was very stylish and had everything from coffee to water on hand. My room was spotless and the bed was super comfortable. I decided to stay in on night one and order room service. The food was surprisingly good! The food prices were standard for a London restaurant. I left feeling rejuvenated and like my money was well spent. I’ll definitely be back!
I enjoyed my stay at the Indigo from start to finish. The staff was super helpful in checking me in. They even upgraded my room which was a nice surprise. The decor in the room was very stylish and had everything from coffee to water on hand. My room was spotless and the bed was super comfortable. I decided to stay in on night one and order room service. The food was surprisingly good! The food prices were standard for a London restaurant. I left feeling rejuvenated and like my money was well spent. I’ll definitely be back!
10
Larry
26 Jul 2026
·
Stayed 4 nights
Great hotel, convenient location and awesome staff!
Great hotel, convenient location and awesome staff!
Property policies
Check-in
Check-out
From 15:00 to 11:00
Before 11:00
FAQs about Hotel Indigo London K West Shepherd's Bush by IHG
What type of breakfast is offered and what are the serving hours?
Full breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately GBP 22 per person.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.
How is the property situated in relation to key landmarks?
The property is located within a 15-minute walk of Westfield London Shopping Centre and Kensington High Street. It is 2.8 miles from Hyde Park and 3.1 miles from Marble Arch.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age policies for free stays are not mentioned.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-05: 352.79385763549806USD
- 2026-09-06: 291.7483549468994USD
- 2026-09-07: 339.7995255126953USD
- 2026-09-08: 381.97009844970705USD
- 2026-09-09: 343.2432140319824USD
- 2026-09-10: 254.05401708374023USD
- 2026-09-11: 280.4059200958252USD
- 2026-09-12: 275.8316139221191USD
- 2026-09-13: 201.40337573242186USD
- 2026-09-14: 275.00006527404787USD
- 2026-09-15: 366.3108693786621USD
- 2026-09-16: 462.2305366943359USD
- 2026-09-17: 301.98005573120116USD
- 2026-09-18: 272.5953030700684USD
- 2026-09-19: 298.7258106628418USD
- 2026-09-20: 206.81018751831056USD
- 2026-09-21: 313.5945164916992USD
- 2026-09-22: 385.2346574645996USD
- 2026-09-23: 385.2346574645996USD
- 2026-09-24: 327.1115282348633USD
- 2026-09-25: 278.4503107696533USD
- 2026-09-26: 299.9700766662598USD
- 2026-09-27: 228.43739921875USD
- 2026-09-28: 303.97008032226563USD
- 2026-09-29: 328.4632223205566USD
- 2026-09-30: 308.97007603149416USD
- 2026-10-01: 308.15367931518557USD
- 2026-10-02: 318.3840864257812USD
- 2026-10-03: 349.9700692016602USD
- 2026-10-04: 241.97005909729003USD
- 2026-10-05: 271.94408899230956USD
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- 2026-10-07: 359.9700960632324USD
- 2026-10-08: 276.97006450500487USD
- 2026-10-09: 290.5820637969971USD
- 2026-10-10: 363.57076213989257USD
- 2026-10-11: 220.9901804534912USD
- 2026-10-12: 257.0626413635254USD
- 2026-10-13: 321.9700790527344USD
- 2026-10-14: 321.9700790527344USD
- 2026-10-15: 266.97007308654787USD
- 2026-10-16: 261.9700596557617USD
- 2026-10-17: 375.7307278869629USD
- 2026-10-18: 254.0949361602783USD
- 2026-10-19: 309.50480631103517USD
- 2026-10-20: 400.0578897766113USD
- 2026-10-21: 324.84284987182616USD
- 2026-10-22: 333.63107662353514USD
- 2026-10-23: 309.50480631103517USD
- 2026-10-24: 293.31038619995115USD
- 2026-10-25: 196.97004454956055USD
- 2026-10-26: 243.30610504760742USD
- 2026-10-27: 314.9164383605957USD
- 2026-10-28: 285.1776266998291USD
- 2026-10-29: 241.9277400177002USD
- 2026-10-30: 236.11398810424805USD
- 2026-10-31: 266.25490190734865USD
- 2026-11-01: 224.3561067779541USD
- 2026-11-02: 327.076404107666USD
- 2026-11-03: 406.8206488220215USD
- 2026-11-04: 406.8206488220215USD
- 2026-11-05: 309.50480631103517USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Check-in on Saturdays and Sundays is 3 PM.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: GBP 50 per accommodation, per day
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts only chip-and-PIN credit cards for onsite payments
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Fee for full breakfast: approximately GBP 22 per person
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Banquet facilities
Services
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Spa & wellness centre
Breakfast in the room
Family room
Activities
Fitness Center (nearby)
Internet
Free wi-fi