Hôtel Inn Design & Restaurant Chartres

Easy to park and access the building and room late after the reception was closed

Staff are super helpful. Hotel is ok. However, I ordered an evening meal as I had a very long out and the hotel was outside the centre. I did get a short email in French telling me that there restaurant was closed Sundays two days before my stay. When I booked I paid in advance, but have been offered a refund for no meal.

A shock to be charged so much local tax. I did check and it was over Euros 3 but we were charged more than expected by Expedia. The first room we were given had a broken toilet that flushed on it's own every couple of minutes and the door made a terrible scraping noise every time it was opened or closed. Not a problem we were given another room straight away. Problem was that this room had poor wifi reception and there was very long black hair in the sink and shower. By then it was too late to move as there was no reception staff. I suggested free breakfast as compensation but was refused. Disgusting, shouldn't be allowed and we should get a refund on our stay, it was disgusting. Morning reception said he'd pass on complaint and we would be emailed but nothing whatsoever.

This hotel is unmanned but open meaning that anyone can enter the premises. This meant that reception was being used as a smoking lobby. I telephoned the number on the door but the staff were unable to assist and the manager was neither present nor contactable. It is by far the worst hotel we have had the misfortune to book in recent years! It is nothing like the photos!

Basic hotel. Hard to find. Room very cold, heater is under the window covered by curtains. No air con if coming in summer. Small room tiny shower cubicle. Expensive room for what you get. Ok for one night