Comfort Inn & Suites Rock Springs-Green River

The beds were comfy, breakfast was yummy, and the staff were all friendly. The only bummer was the pool was closed when we were there.

I actually booked this hotel stay due to the fact you advertised a hot tub. We came to ice fish all day and planned on using a Hot hot tub with working jets at the end of the day. The water in the tub was lwarm at best with absolutely no steam due to hot water. The jets weren’t any better with very little force. You need to either repair it or take it off your add.

Very clean. Nice staff. Super fast check in. But the pool is closed. That's one of the main reasons we choose this hotel

Staff was nice, but we got put next to a noisy room even though the hotel wasn’t half full. Biggest disappointment was the whole pool area was closed. Also all vending machines and ice machine on our floor were both empty and out of order.

I booked this place because of your hot tub. It wasn't working.

Property was fine, only problem was pool is out of order , ice machine is broke , elevator is broke.

This property was nice but all the vending machines were down, and the hot tub was down. But staff were very nice and polite.

Hot tub not working

The staff was helpful and breakfast was good. The hot tub was broken so that was disappointing.

Hot tub pump not working but otherwise it was a great room and quiet despite proximity to I80

The first room we reserved was very dirty. Hair in the tub and on the toilet, stains on the bed sheets and comforter, dust everywhere. We asked for a new room and the second room was a bit cleaner, but had a very musty smell. The shower made a loud, high pitch sound… I thought it was a fire alarm at first. The whole hotel stinks and is in disrepair.

Bed was comfy, breakfast was ok & good restaurant across the street. Hotel was outdated & priced too high for what you got & for that area. Our room was NOT clean! Particularly the bathroom; disgusting! Pubic hairs on back and base of toilet, each side. Pee stains running down the toilet base. Pubic hairs in the corner of the shower floor and not just a few, a lot! The room did not feel 533sq ft for a king suite (350 at best), it had bunk beds in a nook, which was weird. Pink stains on pillowcase and comforter plus a 2in black hair on inner sheet, light switch didn't work, no sink stopper in bathroom, screeching sound the entire time out of shower faucet, toothpaste spots on mirror and the free toiletries were used and not full to the top.I would not recommend this hotel and would never stay here again. Had it not been so late and after driving 800 miles, I would have switched rooms or tried to have it cleaned, but this was the last room, or I even would have went somewhere else. It's unfortunate too, usually we have great experiences with Comfort Inns. The lady at the front desk, Brea, was amazing and friendly. I feel like I got ripped off!

We enjoyed our stay here on our way to Yellowstone. Hotel was clean and breakfast was good! The staff was very friendly and helpful! We had some problem with one of their dryers and the front desk employee - Braxton, went above and beyond to help us out! We would stay here again and do recommend it!

Leftover food in the fridge. Spills in the microwave. Shirt in the closet. Made us wonder what else was overlooked. Also, a lot of the TV stations were not available. We were looking forward to watching the US Open but that didn’t happen. Typically our stays at Comforts have been pleasant but this was a disappointment.

Great hotel with large spacious rooms, all the modern amenities and everything was squeaky clean. The free breakfast included hot egg cheese omelettes, sausage and hash browns. Also included danish, toast, bagels, juices, oatmeal, cereal, yogurt, fresh fruit! What more could you ask for?

Room was unclean and toilet didn’t flush properly and the towels were not clean and rug was not vacuumed

Great breakfast, clean room and staff was very helpful checking us in quickly w my 91 year old dad.

Hotel was conveniently located by local shopping and dining. Very clean and up to date.

The staff was very helpful and friendly. Everything was clean and comfortable.

First walked in seemed clean. After trying to shower found hair all over the shower walls and floor. Wont stay here again.

Very comfortable room. Excellent bed with comfy support. Staff were friendly and helpful.

I couldn't get access to the Wi-Fi and the manager blamed my laptop for its' security, which is not true. All devices are blocked from the hotel's internet depriving me of communication access. I am Deaf and I depend on the Wi-Fi to make video calls on my tablet and I couldn't sleep last night, I was so upset and I ended up calling the Deaf Crisis Line. The floor in this room was awful, needs to be replaced! AND why is the Hearing and HC Accessible room at the far end of the hall??? I was so tired from traveling from California and you made me walk all the way to the end? Geez! I would not recommend any Deaf travelers to stop at this place for any reasons. I'd like a partial refund for my suffering from lack of Wi-Fi access!

Everything about this hotel was well above “average”. Room was spacious, comfy and quiet. Breakfast room had enough space to move around!

The couch and chair cushions were too worn to use. The bed was extremely comfortable.

Very clean but for worn out furniture and ripped carpet that when replaced will make the room look like new.

the shower made an annoying squeeking noise the entire time it was running. high pitch sound.

Everything was fine except for the drumming of electrical equipment 24/7 bolted to the wall outside the window, and the whistling water pipes when anyone has a shower, and the noise from the stairs beside the room. Avoid room 203!

Property seemed dated. There was a lot of noise from high school students when we arrived late evening for check-in. Rooms seemed dark and dated.

Nice quiet room , comfortable bed

This was so Frustrating! We spent 3 days and 2 days our keys continued to NOT work! They said they were “upgrading” but we were there for a funeral so it was back and fourth and we’re on the 3rd floor so we had to wait most of the time 15 mins in line to just ask to get in our room. The WiFi never worked keep making them aware. Told the same thing, in the middle Of an upgrade and it ca be spotty. AGAIN there for a funeral and trying to coordinate with family made it very difficult

We have pretty much tried all the hotels in Rock Springs and they are very similar in features, price point etc. the 2 night stay we just had here was just a little bit better, the beds were better and the breakfast had more choices. we were also very happy with the service, this will be our first choice for the next trip here.

Not proactive with housekeeping. My room wasn’t cleaned after I requested to be cleaned

I stayed here a few years ago and it was not good. This time very good! Great staff especially Alyssa from the night audit! Very clean. Very friendly.

We asked for assistance from the staff and had to wait over an hour.

We needed to have the keys reprogrammed each of 3 times we entered our room. With each visit to the front desk to have the keys reprogrammed, we were met with a less-than-helpful employee. A sorry would have nice. Then as we left, the elevator was out of service. Not the best stay.

Clean rooms, wonderful staff. Had a room with a pullout couch bed, and when I pulled it out for my kiddos to sleep there was damage rendering it not safe for sleep. I reported it right away to the staff, and the next night was a note that a new couch was ordered and would be delivered with [date]. I was impressed with the speed and focus. Also, amazing breakfast! Banana nut waffles, my kids still talk about them!

Juan was great and recommended a local restaurant called Marty's and it was great food and atmosphere and service!!!

Great breakfast, clean room and staff was very helpful checking us in quickly w my 91 year old dad.

The front desk assistant was pretty rude, our keys didn’t work and he came up to the door and jammed the card in and out fast and it unlocked, while he was there myhusband tried the same technique but couldn’t get it and asked what he was doing wrong the guy grabbed the key and thought he would show my husband but this time took forever to open it to. He then handed my husband the key and started to walk away saying if you need anything else let me know. We are just going to make sure one of us stays in the room now. The room was clean, the bed was comfy and the front lobby was clean.

Warm greeting and welcome, prompt check in and follow up to make sure my room worked. Kamry took the time to recommend three close in restaurants so I had good options to choose from.

Easy to get to

This is somewhat generic hotel. It's hard to say anything really good or bad about it. It's clean enough, comfortable and perfectly acceptable for a night or two. It sits near a lot of other hotels just off the highway, near a grocery store and Walmart, so supplies aren't an issue.

Conveniently located off the highway. Restaurants in walking distance.

Quiet and convenient to the interstate.

Easy to find and comfortable.

Easy access to highway and nearby restaurants

Nice hotel, clean and spacious, friendly staff, easy parking and access.

Near interstate

Close to restaurants & shopping.

Hotel was conveniently located by local shopping and dining. Very clean and up to date.

The place was OK at best. The coffee was lukewarm and the breakfast was not very good. If I based my next stay on this I would book somewhere else.

We enjoyed our stay here on our way to Yellowstone. Hotel was clean and breakfast was good! The staff was very friendly and helpful! We had some problem with one of their dryers and the front desk employee - Braxton, went above and beyond to help us out! We would stay here again and do recommend it!

The breakfast was great. The staff was friendly.

Slept well, good breakfast.

A got a clean and quiet room for under $100. And the hot breakfast was better than most hotels. Keep up the good work and I would stay there again.

Everything in the building was clean and orderly as it should be. My only minor issue was that breakfast was a little bit scant. I would certainly come back again.

Great hotel with large spacious rooms, all the modern amenities and everything was squeaky clean. The free breakfast included hot egg cheese omelettes, sausage and hash browns. Also included danish, toast, bagels, juices, oatmeal, cereal, yogurt, fresh fruit! What more could you ask for?

Great accommodations and good breakfast as well.

Parking was easy, check-in went smooth with a very friendly staff. the breakfast was hot and very good.

Juan was very helpful, breakfast had many options. Clean facility and rooms. Shower was awesome. Lots of room to move around.