NH Firenze

My wife needed a steamer and not only they told us where we could find one quickly but Claudia offered to bring her personal one in the next day!

People at front desk are nice but there are things that sow the hotel's management problem. AC was not cool enough at night. I suspect they centrally higher the temerature set. The bathroom light turned off as I turn off the bed light. Coffee pods and tea bags are not replenished after room cleaning.

We had a bug in our bed upon arrival but the staff did nothing to help us with the problem. When we spoke to the staff they said they could change our sheets but when we arrived late in the evening no change had been made. The hygiene in the room in general was also poor, especially in the bathroom, and it could be a lot cleaner is several areas.

Great breakfast. The staffs are always on top making sure the trays are always filled. Clean room however we booked for 3 people and the staff seems did not check how many people checked in, always replacing towels onlu for 2 people so we ended up having to request for extra towels every day which was annoying.

Excelente