Grand Velas Riviera Maya - All Inclusive
$1,425
/ night
Avg. for November
Prices for Grand Velas Riviera Maya - All Inclusive
Select dates to see prices and availability
$1,425
/ night
Avg. for November
Monthly average prices
Nightly prices at Grand Velas Riviera Maya - All Inclusive average $1,021 in August, the cheapest month, and $3,530 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $1,209 |
| February | $1,262 |
| March | $1,097 |
| April | $1,197 |
| May | $1,071 |
| June | $1,046 |
| July | $1,022 |
| August | $1,021 |
| September | $1,049 |
| October | $1,031 |
| November | $1,425 |
| December | $3,530 |
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Nov · $1,425
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Most expensive: December (~$3,530)
Cheapest: August (~$1,021)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a fitness center, and karaoke. Getting to the surf and sand is a...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a fitness center, and karaoke. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Business amenities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services.
Dining
Enjoy Fusion cuisine at Cocina de Autor (+12), a beachfront restaurant, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.
Rooms
Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private hot tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Location
A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, a short 8-minute drive from El Camaleón Mayakoba Golf Course.
What's nearby
Playa Xcalacoco(1.2 miles)
Chun-Zumbul (diving site)(1.3 miles)
Tres Rios Ecopark(2.3 miles)
Punta Esmeralda Beach(2.9 miles)
Gran Coyote Golf(2.9 miles)
El Camaleón Mayakoba Golf Course(3 miles)
28 de Julio Square(4.4 miles)
Guadalupe Church(5.3 miles)
Playa 88(5.4 miles)
Playa Avenida Colosio(5.6 miles)
Temazcal Natura(5.7 miles)
Plaza Las Americas(6 miles)
Super Chedraui Selecto Avenida 10(6.2 miles)
Mario Villanueva Madrid(6.3 miles)
Mamitas Beach(6.3 miles)
Cozumel Intl. Airport (CZM)(26.7 miles)
Cancun Intl. Airport (CUN)(30.9 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Carretera Cancun Tulum Km 62, Playa del Carmen, Quintana Roo, Mexico
Playa Xcalacoco (1.2 miles)
Chun-Zumbul (diving site) (1.3 miles)
Tres Rios Ecopark (2.3 miles)
Punta Esmeralda Beach (2.9 miles)
Gran Coyote Golf (2.9 miles)
El Camaleón Mayakoba Golf Course (3 miles)
Room options
6
Ambassador Suite Ocean View
Room details
1 King Bed
2 Queen Beds
Sleeps 3
1270 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerPatioIndoor Private Spa Tub
6
Nature View Suite Zen Experience
Room details
1 King Bed
2 Queen Beds
Sleeps 3
1184 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerPatioIndoor Private Spa Tub
5
Ambassador Pool Suite Ocean View
Room details
1 King Bed
Sleeps 3
1270 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerPatioPlunge Pool
12
Grand Class Pool Suite Ocean Front
Room details
1 King Bed
2 Twin Beds
Sleeps 3
1377 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerPatioPlunge Pool
6
Ambassador Two Bedrooms Family Suite Ocean View
Room details
1 King Bed
and 2 Queen Beds
Sleeps 6
2540 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerPatioIndoor Private Spa Tub
7
Zen Grand Two Bedroom Family Suite Nature View
Room details
1 King Bed
and 2 Queen Beds
Sleeps 6
2368 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerPatioIndoor Private Spa Tub
7
Nature View Suite with Pool Zen Experience
Room details
1 King Bed
2 Queen Beds
Sleeps 3
1184 ft²
BalconyBalcony or TerraceAir ConditioningWi-Fi (Free)Separate Bathtub and ShowerPatioPlunge Pool
Guest reviews of Grand Velas Riviera Maya - All Inclusive
9.4
Superb
Based on 993 verified reviews
Who stays here?
Business
12%
Couple
34%
Family
45%
Group
6%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
At Grand Velas Riviera Maya - All Inclusive, guests frequently highlight attentive service, standout dining, and immaculate, lush grounds, while noting recurring drawbacks including a rocky, seaweed-prone beach, occasional slow poolside service, and frustrations with reservations or management handling specific issues.
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What guests think
At Grand Velas Riviera Maya - All Inclusive, guests frequently highlight attentive service, standout dining, and immaculate, lush grounds, while noting recurring drawbacks including a rocky, seaweed-prone beach, occasional slow poolside service, and frustrations with reservations or management handling specific issues.
Pools and the spa receive high praise (the spa can be pricey), and family amenities like the kids club are appreciated, though entertainment for adults is limited and the kids zone has at times been under construction. Rooms are spacious and luxurious with many great views, but a few guests reported smaller-than-expected rooms or mismatched views, and isolated maintenance or housekeeping lapses. Most meals are excellent across the specialty restaurants, yet daytime or buffet options and the coffee shop draw mixed feedback, reservations at the Michelin-star venue can be late-only, and a few guests reported food-borne illness. Expect a polished, food-forward, pool-centric stay at a luxury resort set on a challenging beach.
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AI-generated summary based on recent guest reviews
Facilities
Beautiful pools and a top-tier spa earn frequent praise (though the spa is expensive), and the family-friendly kids club is appreciated; however, adult entertainment is limited, the kids zone has faced closures, and pool loungers can be scarce.
Related guest reviews
10
Maria
May 8, 2025
·
Stayed 4 nights
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
8
jordan
Apr 3, 2025
·
Stayed 5 nights
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
10
Igor
Jun 6, 2024
·
Stayed 5 nights
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
10
Abigail
Apr 30, 2025
·
Stayed 5 nights
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
10
Amber
Nov 24, 2024
·
Stayed 3 nights
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
COREY
Nov 30, 2025
·
Stayed 4 nights
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
8
natalia
Apr 16, 2022
·
Stayed 1 night
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Leticia
Jul 28, 2025
·
Stayed 7 nights
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
10
John
Jul 5, 2025
·
Stayed 3 nights
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.
10
Claudia
Mar 9, 2025
·
Stayed 7 nights
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and grounds are generally spotless and well maintained; a few reviews noted housekeeping misses, a dirty sink, or an ant issue.
Related guest reviews
10
William
Apr 19, 2025
·
Stayed 6 nights
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Dominic
Jun 1, 2025
·
Stayed 6 nights
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
10
Oldemar
Mar 17, 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
8
David
Aug 6, 2024
·
Stayed 4 nights
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
10
Mitchel
Jul 16, 2025
·
Stayed 7 nights
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had! From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming. The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids. One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.
10
Victoria s
Jan 27, 2026
·
Stayed 3 nights
Impecable
Impecable
2
Yuriy
Jan 16, 2025
·
Stayed 5 nights
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.
10
Fadi
May 7, 2025
·
Stayed 3 nights
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Oldemar
Apr 25, 2025
·
Stayed 3 nights
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
10
Fernanda
Nov 19, 2025
·
Stayed 3 nights
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
Todo el personal es muy amable! Excelente opción! Habitación impecable, comida buena, y bebidas premium! Sin duda uno de mis hoteles preferidos
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious, upscale, and comfortable with attractive views in many areas; some guests reported smaller rooms than expected, mismatched view assignments at check-in, and a very spread-out layout.
Related guest reviews
10
William
Apr 19, 2025
·
Stayed 6 nights
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
10
Anthony
Nov 19, 2024
·
Stayed 3 nights
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.
8
Maggie
Aug 19, 2024
·
Stayed 5 nights
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
10
Jennifer
Nov 20, 2025
·
Stayed 3 nights
Absolutely incredible! The staff, the rooms, the food- everything was perfection
Absolutely incredible! The staff, the rooms, the food- everything was perfection
10
Oldemar
Mar 17, 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Anamaria
Dec 13, 2024
·
Stayed 5 nights
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
8
ALI
Jul 30, 2025
·
Stayed 4 nights
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
COREY
Nov 30, 2025
·
Stayed 4 nights
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
May 7, 2025
·
Stayed 3 nights
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Jennifer
Apr 22, 2025
·
Stayed 5 nights
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, attentive, and highly personalized via dedicated concierges; still, guests reported occasional slow or hesitant pool service, limited concierge hours, language barriers, and inconsistent management follow-through.
Related guest reviews
10
Dominic
Jun 1, 2025
·
Stayed 6 nights
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
8
Elizabeth Salomon
Nov 28, 2025
·
Stayed 3 nights
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent
8
ALI
Jul 30, 2025
·
Stayed 4 nights
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true. As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.
10
Alejandro
Jan 9, 2025
·
Stayed 4 nights
Perfect except for service around pool
Perfect except for service around pool
10
Fadi
May 7, 2025
·
Stayed 3 nights
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
10
Adnan
Jul 31, 2025
·
Stayed 3 nights
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.
10
Khulkar
May 16, 2025
·
Stayed 3 nights
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
10
Rachael
May 20, 2023
·
Stayed 10 nights
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
Safe friendly excellent service. My personal concierge was a bit of a letdown. No communication
10
Luis
Aug 20, 2024
·
Stayed 5 nights
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
8
Bailey
Sep 4, 2023
·
Stayed 3 nights
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
Pros: The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those The hotel itself is beautiful and well kept The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants. The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those! Cons: The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times) They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
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AI-generated summary based on recent guest reviews
Location
Beachfront setting amid lush greenery, but the ocean is often rocky or affected by seaweed and can be difficult for swimming.
Related guest reviews
8
Karen
Jun 17, 2025
·
Stayed 2 nights
The ocean was not in good conditions to swim
The ocean was not in good conditions to swim
10
Oldemar
Mar 17, 2025
·
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.
10
Rosa
Jul 7, 2024
·
Stayed 4 nights
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
10
Joanne
Apr 2, 2024
·
Stayed 5 nights
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
10
Amber
Nov 24, 2024
·
Stayed 3 nights
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
8
Ivan
Jun 7, 2025
·
Stayed 8 nights
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
8
natalia
Apr 16, 2022
·
Stayed 1 night
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
Precioso hotel sus piscinas divinas las comidas buenas habitaciones grabdisimas y el lugar divino En contra pondria la playa que es un desastre con rocas y hubo sargazo que ellos limpiaban continuamente eso si… uno no puede nadar alli Y el servicio en piscina no me gusto… no ayudaban con las hamacas y ademas si estaba lleno te quedabas sin sentarte Las chicas del kids club muy muy bien Por el precio que tiene no se si volveria
10
Jennifer
Apr 22, 2025
·
Stayed 5 nights
Lovely beach and gorgeous rooms. Excellent friendly service.
Lovely beach and gorgeous rooms. Excellent friendly service.
10
David
Mar 19, 2025
·
Stayed 4 nights
Great property, great beach, the ocean is rocky which is unfortunately.
Great property, great beach, the ocean is rocky which is unfortunately.
10
Leticia
Jul 28, 2025
·
Stayed 7 nights
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.
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AI-generated summary based on recent guest reviews
Dining
Specialty restaurants and premium drinks earn outstanding reviews, but daytime or buffet options and the coffee shop are mixed, Michelin-star reservations can be hard to secure at earlier times, and a few guests reported food poisoning.
Related guest reviews
10
Maria
May 8, 2025
·
Stayed 4 nights
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
4
Jose Maria
Aug 10, 2024
·
Stayed 4 nights
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.
10
Amber
Nov 24, 2024
·
Stayed 3 nights
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.
10
Joseph Urba Rupp
Jul 14, 2024
·
Stayed 6 nights
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
10
COREY
Nov 30, 2025
·
Stayed 4 nights
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
Room was small for the price. Restaurant food was good. Pool/beach food was the best Buffet food not so good. Gym was tiny Show were fantastic Beach was awesome Concierge grand class amenities,Worth the money! They will do anything in there power you ask. Karaoke bar was dope. Resort grounds are beautifully done. Coffee shop sucked. Kids club awesome. The littles always wanted to go back.
10
Fadi
May 7, 2025
·
Stayed 3 nights
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
8
Ivan
Jun 7, 2025
·
Stayed 8 nights
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
10
YAIR FRANCISCO
Jun 20, 2024
·
Stayed 4 nights
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
10
Claudia
Mar 9, 2025
·
Stayed 7 nights
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
2
david
Jun 26, 2024
·
Stayed 7 nights
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
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AI-generated summary based on recent guest reviews
10
Hanyi
Jul 13, 2026
·
Stayed 5 nights
Goof
Goof
10
Osbel
Jul 2, 2026
·
Stayed 4 nights
Service
Service
10
Eric
Jun 28, 2026
·
Stayed 6 nights
Amazing
Amazing
10
Lakisha
Jun 20, 2026
·
Stayed 3 nights
The property and staff were amazing. It will be a yearly vacation spot for my family and I. Love every moment!!!
The property and staff were amazing. It will be a yearly vacation spot for my family and I. Love every moment!!!
8
Eric C
Jun 18, 2026
·
Stayed 3 nights
We enjoyed our stay overall and appreciated the hospitality. However, we felt that the property could benefit from some structural maintenance and upkeep in certain areas. Additionally, while the food was satisfactory, it did not quite meet our expectations in terms of taste and quality in comparison to the Cabo location. I hope this feedback is helpful and contributes to further improvements for future guests.
We enjoyed our stay overall and appreciated the hospitality. However, we felt that the property could benefit from some structural maintenance and upkeep in certain areas. Additionally, while the food was satisfactory, it did not quite meet our expectations in terms of taste and quality in comparison to the Cabo location. I hope this feedback is helpful and contributes to further improvements for future guests.
FAQs about Grand Velas Riviera Maya - All Inclusive
Is parking available at the property?
Yes, parking is available on-site and is complimentary for guests.
What type of breakfast is offered and what are the serving hours?
Breakfast is available and can be enjoyed in the room. Specific serving hours are not detailed.
Are pets allowed at the property?
No pets or service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 15:00 until 23:59, and check-out is at 12:00. Early check-in is available for a fee, subject to availability, and late check-out incurs a fee of USD 65, also subject to availability.
Is there an airport shuttle service available?
Yes, airport shuttle services are available, but specific pricing and arrangements are not detailed.
What accessibility features does the property offer?
The property features limited wheelchair accessibility, including elevators and step-free entrances. However, specific details on accessible facilities are not fully provided.
What is the location of the property in relation to key landmarks?
The property is located in the heart of Playa del Carmen, approximately 6.4 miles (10.3 km) from Playa del Carmen Main Beach and 8 minutes by car from El Camaleón Mayakoba Golf Course.
Does the property have a swimming pool?
Yes, there are 3 outdoor swimming pools available, including a children's pool. Specific operational hours and seasonal availability are not mentioned.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
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Instant AI responses are based on hotel information
Considering this hotel for your Playa del Carmen trip?
What do room rates at Grand Velas Riviera Maya - All Inclusive in Playa del Carmen usually run?
Over the next 60–90 days, room rates at Grand Velas Riviera Maya - All Inclusive in Playa del Carmen typically land around $1,364 a night for two guests, ranging from $882 to $23,930.
When is the best time to visit Grand Velas Riviera Maya - All Inclusive if I want fewer crowds?
December is the busiest month at Grand Velas Riviera Maya - All Inclusive in Playa del Carmen, while September is the quietest; plan for lower crowds and easier availability in September.
Which month has the lowest rates at Grand Velas Riviera Maya - All Inclusive?
October is the cheapest month to stay at Grand Velas Riviera Maya - All Inclusive in Playa del Carmen, averaging $1,060 a night; December is the priciest at $3,972. September is the quietest month for crowds, so the least-crowded month doesn’t line up with the lowest rates.
What nearby attractions and traveler types is Grand Velas Riviera Maya - All Inclusive good for?
Grand Velas Riviera Maya - All Inclusive in Playa del Carmen sits in Quintana Roo close to beaches and outdoor attractions like Mamitas Beach, Punta Esmeralda Beach and Tres Rios Ecopark, making it well suited to families and couples seeking a luxury, beach-focused stay with spa and golf options nearby.
How do this hotel's prices compare with other hotels nearby?
Grand Velas Riviera Maya - All Inclusive in Playa del Carmen is cheaper than 3 of 18 comparable hotels nearby, with a typical median of $1,122 a night versus about $910 for peers in Playa del Carmen.
How does the nightly price at Grand Velas Riviera Maya - All Inclusive in Playa del Carmen compare to recent weeks?
The current price at Grand Velas Riviera Maya - All Inclusive in Playa del Carmen is $995 per night for 2 guests, which is typical for this hotel: within 10% of its $1,085 average over the last 60 days. Most nights over that period fell between $993 and $1,371.
Prices for upcoming dates
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December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-02: 1109.3073376629638USD
- 2026-11-03: 1006.3238339370727USD
- 2026-11-04: 1006.3864721899413USD
- 2026-11-05: 1007.0380602969359USD
- 2026-11-06: 1004.8791922686767USD
- 2026-11-07: 621.7383496524047USD
- 2026-11-08: 987.9788178591918USD
- 2026-11-09: 987.9788178591918USD
- 2026-11-10: 1038.010934491577USD
- 2026-11-11: 1045.7742526104735USD
- 2026-11-12: 1045.7742526104735USD
- 2026-11-13: 1038.010934491577USD
- 2026-11-14: 1038.010934491577USD
- 2026-11-15: 1036.9533931274414USD
- 2026-11-16: 1038.010934491577USD
- 2026-11-17: 1006.8929062213134USD
- 2026-11-18: 1077.1218633975218USD
- 2026-11-19: 1077.6416857577515USD
- 2026-11-20: 1084.9299231256102USD
- 2026-11-21: 1006.8929062213134USD
- 2026-11-22: 1074.4437877792357USD
- 2026-11-23: 1088.9306426809692USD
- 2026-11-24: 1077.6052777001953USD
- 2026-11-25: 1223.0599076440428USD
- 2026-11-26: 1005.552160717163USD
- 2026-11-27: 1096.4264674539183USD
- 2026-11-28: 1006.8929062213134USD
- 2026-11-29: 1096.4264674539183USD
- 2026-11-30: 1006.8929062213134USD
- 2026-12-01: 1108.2200140979003USD
- 2026-12-02: 1129.1321056185911USD
- 2026-12-03: 1096.4264674539183USD
- 2026-12-04: 1005.552160717163USD
- 2026-12-05: 1078.7293508618163USD
- 2026-12-06: 1107.8260830136107USD
- 2026-12-07: 1123.4508092526244USD
- 2026-12-08: 1096.4264674539183USD
- 2026-12-09: 1073.0314557003783USD
- 2026-12-10: 1108.5172896447752USD
- 2026-12-11: 1100.43019255249USD
- 2026-12-12: 1136.246636250305USD
- 2026-12-13: 1107.8260830136107USD
- 2026-12-14: 1096.4264674539183USD
- 2026-12-15: 1097.056606911621USD
- 2026-12-16: 1126.1344178027343USD
- 2026-12-17: 1097.9506194018554USD
- 2026-12-18: 1153.6873253601073USD
- 2026-12-19: 2252.436872794189USD
- 2026-12-20: 2318.7489923937987USD
- 2026-12-21: 2359.186663704834USD
- 2026-12-22: 2366.858449371338USD
- 2026-12-23: 2366.858449371338USD
- 2026-12-24: 5573.477148134765USD
- 2026-12-25: 3393.3899847924804USD
- 2026-12-26: 1540.0328284271238USD
- 2026-12-27: 6556.441148835449USD
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: 13248.653067382811USD
- 2026-12-31: 13248.653067382811USD
- 2027-01-01: 3183.0519611999507USD
- 2027-01-02: 3152.43585864624USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Additional fees apply for connecting/adjoining rooms and are subject to availability. This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: USD 65 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Kids Club
Poolside Bar
Picnic Area/Tables
Breakfast in the Room
Allergy-Free Room Available
Family Room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Business Center
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Bicycle Rental
Luggage Storage
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Private beach
Garden
Golf Course (nearby)
Beach (Nearby)
Cycling
Karaoke
Billiards
Golf (miniature)
Playground
Hiking
Pool Outdoor
Live Music
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Valet Parking
Free Parking
Parking Onsite
Internet
Free Wi-Fi