Is parking available at the property?

Parking is available nearby for a fee of EUR 25 per day. It is not specified if reservations are required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 10 AM for a fee of approximately EUR 14 to 16 per person.

Does the property allow pets?

Pets are allowed, with a maximum fee of EUR 25 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Naples, approximately 0.3 miles from Piazza del Municipio and 0.5 miles from the Port of Naples. It is a short 15-minute drive from Nisida.

What are the policies for guests staying with children?

Children are allowed at the property, but all guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

NH Napoli Panorama Hotel in Naples

Average nightly price at NH Napoli Panorama by month, last 12 months (USD)
Month	Average price
January	US$164
February	US$159
March	US$195
April	US$269
May	US$315
June	US$292
July	US$201
August	US$162
September	US$312
October	US$340
November	US$208
December	US$198

What guests think

At NH Napoli Panorama, guests praise the central location near the port and wide bay views, plus friendly staff, but cite operational frustrations such as weak air conditioning and slow lifts.

Room experiences vary: some are spacious and comfortable, while others feel small or very basic with minimal decor or tiny windows, alongside inconsistent in-room Wi-Fi and occasional maintenance or cleanliness lapses. Service feedback ranges from attentive upgrades and helpful front desk support to check-in delays, room-assignment mix-ups, and unhelpful responses to problems. Overall, expect a convenient base for sightseeing, with quality that depends on the room and team you encounter.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: elevators are often slow, the entrance lacks a ramp, and parking is nearby but expensive or off-site. The gym is available (excellent for some but requires awkward reservations), while the bar and general amenities earn praise.

Related guest reviews

6

Zoe

1 May 2023

·

Stayed 3 nights

Lifts take ages! Waited 15 minutes one morning to be able to get down from 20th floor for breakfast

10

Maria

24 Aug 2023

·

Stayed 1 night

Ótimo atendimento. Ótima limpeza. Café da manhã completo. Hotel renovado. Estacionamento ao lado do hotel por 25 euros a diária.

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6

Michael

26 Jul 2024

·

Stayed 1 night

Parking situation at this hotel is ridiculous. 50 Euro to park in Naples is deplorable

8

ZIHHAN

5 Feb 2025

·

Stayed 2 nights

Great location. Nice staff. High floor with view. Taxi fixed rate to airport - need to confirm with driver they all wait outside and ask for more but I refused. No garage need to park nearby - also check several garage on the price - varies. Quite like the hotel in general

8

Helena

10 Jun 2024

·

Stayed 1 night

A ramp at the entrance is need - you cannot expect guests to carry their luggage up those stairs in front of the entrance door. How about carrying a wheelchair or expect doler people to walk up those stairs !!!!!

6

Laurie

31 Aug 2024

·

Stayed 2 nights

Two night stay. No ramp for luggage and we have lots. No staff out front to help. Of course once we got inside then staff helped. Then room was not ready. This is a large hotel and not having room ready when requested in advance is not good. Had to take sunscreen and items out in lobby and staff kind of reprimanded me to use restroom on second floor. Who knew! Overall feeling was not welcoming and besides the lobby the halls, doors need updating.

8

Fabio Giuseppe

13 Apr 2022

·

Stayed 5 nights

Albergo non con i soliti standard NH; gli ascensori sono un problema....lunghe attese, tipo 10 minuti.

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10

Layla

9 Aug 2025

·

Stayed 1 night

The hotel itself is gorgeous, the staff are extremely nice, and the amenities are great as well!!

10

Thomas

28 Mar 2025

·

Stayed 1 night

Really nice hotel with great location. A bit pricey in the next door parking garage(40eur per day for SUV). The only bad thing about the hotel itself is the fact

6

Ryan

7 May 2025

·

Stayed 2 nights

Property was fine but i didnt understand why they gave two single beds and pushed it together. We think it mightve had bed bugs, we had gotten many bug bites after sleeping and they were a bit frugal with the toilet paper, we had to call down twice to have more brought to us. The gym facility was excellent which is a huge deal breaker for me, and the view from the hotel room was amazing.

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Cleanliness

Many guests describe rooms and common areas as clean. However, recurring lapses include stained walls, smelly or poorly cleaned bathrooms, missed housekeeping details, and isolated reports of pests or discolored tap water.

Related guest reviews

10

Maria

24 Aug 2023

·

Stayed 1 night

Ótimo atendimento. Ótima limpeza. Café da manhã completo. Hotel renovado. Estacionamento ao lado do hotel por 25 euros a diária.

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6

Sergio

25 Nov 2023

·

Stayed 4 nights

O banheiro estava extremamente fedido, cheirando xixi e o chao grudava o pé. Nao dava para curtir o quarto por causa do cheiro do banheiro. Reclamamos na recepção e nao resolveram. O xixi estava grudado na parede lateral, ou seja, nao limpam direito. Quarto 1826

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2

Shawn

3 Mar 2025

·

Stayed 2 nights

I am writing to formally express my disappointment regarding our recent stay. Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service. When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations. Upon requesting a room change, we were required to pay an additional €100 for reasons that were not clearly explained. To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip. When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience. Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay.

10

David

20 Aug 2024

·

Stayed 2 nights

Our stay was great. Room ready, staff super friendly, very clean, good breakfast. Gotta slam the doors to shut them and the floor to ceiling windows are top floor only. Great location

6

Ernesto

5 May 2025

·

Stayed 1 night

Room walls were dirty and stained.

8

Gajanan

6 Apr 2023

·

Stayed 1 night

My partner and I stayed at this property for 1 night for his birthday. Carmen, the receptionist, was very friendly and helpful and provided us an upgrade upon finding out it was his birthday. Her customer service skills were unmatched and was very welcoming after a whole day of travel. We were very grateful for this demonstration of hospitality. The room had an incredible view of the whole of Naples and it was truly breath-taking. The room was lovely and spacious however, I did find the previous tenants cotton bud on the floor which was unsanitary. Despite this, the room itself was amazing, if you have the money to upgrade yourself to the top floor (floor 30) do it, it will truly take your breath away. Thank you Carmen for your kindness and definitely an asset to the team.

10

MAYUKO

12 Sept 2025

·

Stayed 2 nights

とにかく眺めが良く素晴らしいです。ナポリの海を見たいという希望でこのホテルを選んだので大正解でした。また、フェリーでカプリ島に行く予定もあったので、フェリーターミナルに徒歩で行ける立地で便利でした。部屋も清潔で、朝食も種類が豊富で美味しかったです。周辺にはレストランやスーパーがあって便利です。高層階のためとても静かでした。

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10

Josephine

21 Aug 2023

·

Stayed 2 nights

Clean; friendly staff; very delicious breakfast; convenient location;

6

Ryan

7 May 2025

·

Stayed 2 nights

Property was fine but i didnt understand why they gave two single beds and pushed it together. We think it mightve had bed bugs, we had gotten many bug bites after sleeping and they were a bit frugal with the toilet paper, we had to call down twice to have more brought to us. The gym facility was excellent which is a huge deal breaker for me, and the view from the hotel room was amazing.

8

Marcela

26 Sept 2025

·

Stayed 2 nights

The rooms are clean, and the building looks modern and nice. However, the rooms seem simple, and the walls have a few scratches (I guess from luggage or carts). The street where the hotel is looks a bit dirty and sketchy, but it is well located, so I think it compensates. On our first night at the hotel, we had an incident with room service and some customer service. We raised the complaint, and the Assistant General Manager was very understanding and made it up to us.

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Rooms

Rooms vary widely: many are spacious and comfortable with standout views, while others are small or very basic with minimal decor or tiny windows. Recurring complaints mention weak air conditioning, occasional noise between rooms, and inconsistent in-room Wi-Fi.

Related guest reviews

6

Daniel

12 May 2025

·

Stayed 1 night

Hotellrommet var slitt, rommene var uten dekorasjon og kun et lite vindu som ikke passet størrelsen til rommet. Dette gjorde opplevelsen ukoselig. Bildene fra annonsen opplevdes ikke å samsvare med realiteten.

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6

Marc

4 Sept 2025

·

Stayed 2 nights

When traveling for business, you get the free upgrade, but when you travel with family, you get the lowest quality room until you complain. Rooms where you can barely walk around the bed and you feel every coil in the mattress. Only after you complain will you get the good room. This was certainly our experience at this hotel, which we found was not uncommon in this area. This hotel has some fantastic rooms, but it also has rooms the hotel should be ashamed of having. Hotel had plenty of vacancy

8

Abigail

12 Jan 2026

·

Stayed 4 nights

Good location, friendly staff and large rooms

2

Miguel

11 Jul 2024

·

Stayed 1 night

Lobby area OK, bedroom small and cramped. Bathroom door barely open/ close because space was so limited that the door jammed against the the trowel holder in front of the hand wash. Terrible rooms

6

Roberto

9 Aug 2024

·

Stayed 3 nights

En general la propiedad está bien ubicada y te puedes mover fácilmente. Buen acceso a lugares de comida y movilidad a varias partes. No obstante, servicio de internet en las habitaciones muy deficiente. Si quieres trabajar, tener una llamada, o hacer una conexión aún y cuando te den un password general no funciona y debes ir al lobby. El gymnasio no es una opción se debe reservar y la metodología es impracticable. Hay que dar mantenimiento a las habitaciones

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2

SHITAL

8 Jul 2024

·

Stayed 3 nights

AC not working

8

Carrie

30 Oct 2024

·

Stayed 2 nights

This is a very nice hotel. The room was a great size and everything was clean. Our only issue was we couldn’t get the air conditioner to run consistently and the room was quite warm, especially at night. Other than that, it is a great property.

6

Helen

22 Apr 2023

·

Stayed 5 nights

Clean basic room. Air conditioning doesn’t work and got told it was air recirculation. Asked for kettle for room and was given but not in the best condition. Good views from rooms. Comfy beds

2

Adriana

9 Aug 2024

·

Stayed 2 nights

There are no Window as It show in the photo. We got 2 rooms with Ocean View for a family of 4. But there was only a small Window.

8

Maxine

28 Jun 2024

·

Stayed 3 nights

Nice rooms, nice lobby and breakfast room. Sound proofing between the rooms was not great. Great views. The breakfast was nice and was replenished regularly.

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Service

Service is frequently praised as friendly and accommodating, with several upgrades and helpful front desk support. Multiple reviews also cite issues such as curt or unhelpful interactions, check-in delays, room-assignment mix-ups, and poor follow-up.

Related guest reviews

8

Sima

4 May 2023

·

Stayed 3 nights

We came back to the hotel after being out for the entire day to find out hotel room had been left wide open. Thankfully nothing had been taken from the room but the hotel seem to think house keeping had forgotten to close the door properly after cleaning the room. Understandably this left us feeling quite shocked and disappointed. The door had been left open for 7 hours. Also in the hotel booking I requested 3 single beds. When we arrived there was one double bed and one single. The hotel said they would change the one double bed into 2 singles but needed repeated reminders and finally they did it on our final day. Again we were disappointed by the lack of customer service with regards to this request.

10

Hannah

11 Oct 2023

·

Stayed for the night before getting the ferry across to Capri so we weren’t there for long, however check in was quick, professional and straight forward. The receptionist was really lovely and made effort to provide us with great dinner recommendations, pointing them out on the map. The room was spacious, clean and a lovely view. Excellent location, took a short walk out for pizza the night we arrived and a short walk to the port the following morning. Overall really lovely and would stay again!

10

Per

13 Feb 2026

·

Stayed 4 nights

Bra trevlig personal i alla positioner

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2

LEI

4 Nov 2025

·

Stayed 1 night

Staffs are rude.

2

Shawn

3 Mar 2025

·

Stayed 2 nights

I am writing to formally express my disappointment regarding our recent stay. Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service. When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations. Upon requesting a room change, we were required to pay an additional €100 for reasons that were not clearly explained. To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip. When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience. Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay.

4

Linda

8 Jul 2024

·

Stayed 1 night

The staff was not helpful at all. They gave us wrong information about opening hours of restaurants and said that we shouldn’t walk there even though it was totally safe. They also called our room at 7am with an automated voice message even though we didn't ask for it. The staff didn’t want to help us get a taxi for our flight even though they said they would call us one the night before. They said I could check to the street and get one even though it was 6:30am and there were barely any cars passing by.

6

Ahmad

28 Jan 2024

·

Stayed 2 nights

Reception in check in the worst in the world No smile No welcoming words no advises no information about anything just payment and room keys No ac in the rooms just heater

10

Joseph

12 Aug 2025

·

Stayed 1 night

Staff extremely helpful and accomodating,

10

Marco

24 Sept 2024

·

Stayed 4 nights

Really enjoyed our stay for the final leg of our Italy honeymoon, and the staff went above and beyond to welcome us. As a lovely surprise, they had upgraded our room, left us a thoughtful and welcoming letter in the room accompanied by a selection of cakes and pastries, and checked in with us throughout our stay. The room was beautiful, fully equipped, very comfortable, and had a gorgeous view over the port and the city, and it will definitely be our accomodation of choice next time we stay in Naples. Thank you Rosamaria for your hospitality!

8

Judy

22 Oct 2025

·

Stayed 2 nights

Good location. Beautiful ocean view. Excellent front desk service. Highly recommended.

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Location

Central and walkable for the port, ferries, Via Toledo, and key sights. Some guests note the surrounding streets can feel busy or dirty, with occasional outside noise.

Related guest reviews

8

Rosamel

24 May 2024

·

Stayed 5 nights

Me gustó su excelente ubicación por su cercanía a lugares de interés más importantes de la ciudad de Napoli, incluso el puerto para tomar barcos a otros destinos se encontraba a una distancia prudente a pie. A los interesados en alquilar autos también encontrarán varias opciones de estacionamiento cerca al hotel.

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8

Jean

6 Jan 2024

·

Stayed 3 nights

Good central location, access to major attractions

8

Abigail

12 Jan 2026

·

Stayed 4 nights

Good location, friendly staff and large rooms

6

Lars

18 Oct 2023

·

Stayed 4 nights

The hotel is very centrally located, but unfortunately the street is very busy and dirty. The garbage does not seem to be collected regularly. The taxi drivers stationed at the hotel routinely overcharged for rides. The room itself was good, but the amenities of the hotel were subpar for the rate being charged.

8

IPPEI

4 Nov 2024

·

Stayed 2 nights

交通の便はあまりよくない。

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10

Francisco

13 Jun 2024

·

Stayed 1 night

Very central, modern, great views, clean, easy check in

10

MAYUKO

12 Sept 2025

·

Stayed 2 nights

とにかく眺めが良く素晴らしいです。ナポリの海を見たいという希望でこのホテルを選んだので大正解でした。また、フェリーでカプリ島に行く予定もあったので、フェリーターミナルに徒歩で行ける立地で便利でした。部屋も清潔で、朝食も種類が豊富で美味しかったです。周辺にはレストランやスーパーがあって便利です。高層階のためとても静かでした。

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8

Judy

22 Oct 2025

·

Stayed 2 nights

Good location. Beautiful ocean view. Excellent front desk service. Highly recommended.

8

Marcela

26 Sept 2025

·

Stayed 2 nights

The rooms are clean, and the building looks modern and nice. However, the rooms seem simple, and the walls have a few scratches (I guess from luggage or carts). The street where the hotel is looks a bit dirty and sketchy, but it is well located, so I think it compensates. On our first night at the hotel, we had an incident with room service and some customer service. We raised the complaint, and the Assistant General Manager was very understanding and made it up to us.

10

Yumi

1 Jul 2024

·

Stayed 1 night

Fantastic stay and it was close to the busy area of shops and restaurants! Very convenient!

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Dining

Breakfast is widely praised for variety and taste, and some guests enjoy the on-site bar. Others find it average or overly industrial, and note missing allergen labels or crowding at peak times.

Related guest reviews

8

Andrea

21 Mar 2023

·

Stayed 3 nights

Nice Stay ! Breakfast not worth of the money. All industrial products in a city that offer great local hand-made quality products.

10

LUIS GUILHERME

8 Nov 2023

·

Stayed 2 nights

Maravilhosa! Hotel moderno e com localização privilegiada, lobby espaçoso, staff gentil e atencioso, quarto grande e confortável, com vista para a cidade e baía de Nápoles, excelente café da manhã, enfim, recomendo

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10

Everton

18 Aug 2022

·

Stayed 1 night

Vista muito boa do quarto, andar alto. Café da manhã muito bom e localização boa!

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10

Maria

24 Aug 2023

·

Stayed 1 night

Ótimo atendimento. Ótima limpeza. Café da manhã completo. Hotel renovado. Estacionamento ao lado do hotel por 25 euros a diária.

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10

Francesco

29 Jan 2023

·

Stayed 2 nights

Bel hotel in posizione centralissima, camera spaziosa e comoda con vista sul golfo, ottima colazione con buona scelta

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10

Maria Marta

15 Sept 2025

·

Stayed 3 nights

Carmen was specially helpful, everybody was kind and caring. The breakfast is very good. Great booking

8

Jaishree Kalpesh

11 Aug 2025

·

Stayed 6 nights

Comfortable beds and good food options for breakfast. It would've been nice if things were labelled for allergens but other than that, a good variety on offer.

10

Theresa

24 Sept 2024

·

Stayed 2 nights

The hotel was situated in a great spot. The breakfast buffet was fantastic. And cheap. The staff were very helpful with anything we might need. I would recommend this hotel.

10

MAYUKO

12 Sept 2025

·

Stayed 2 nights

とにかく眺めが良く素晴らしいです。ナポリの海を見たいという希望でこのホテルを選んだので大正解でした。また、フェリーでカプリ島に行く予定もあったので、フェリーターミナルに徒歩で行ける立地で便利でした。部屋も清潔で、朝食も種類が豊富で美味しかったです。周辺にはレストランやスーパーがあって便利です。高層階のためとても静かでした。

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6

John

24 Jul 2024

·

Stayed 3 nights

Not a single decoration in room. One chair. One small window. Breakfast was only passable. Not a 4 star hotel, despite the big high rise tower.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $287	8	9 $333	10 $381
11 $213	12 $337	13 $328	14 $266	15	16	17 $299
18 $277	19 $282	20 $240	21 $360	22 $375	23 $221	24 $264
25 $212	26 $240	27 $275	28 $243	29 $281	30 $194	31 $187

Su	Mo	Tu	We	Th	Fr	Sa
1 $148	2 $225	3 $234	4 $235	5 $214	6 $147	7 $142
8 $140	9 $151	10 $192	11 $197	12 $155	13 $140	14 $140
15 $140	16 $140	17 $140	18 $140	19 $140	20 $140	21 $134
22 $139	23 $140	24 $168	25 $178	26 $259	27 $241	28 $215
29 $132	30 $128

NH Napoli Panorama

Prices for NH Napoli Panorama

Monthly average prices

About this property

Location

Room options

Family Room (Sea View, 3 Adults + 1 Child)

Family Room, Connecting Rooms (3Ad+1Ch)

Superior Room, Sea View (Extra Large)

Family Room (View)

Superior Room, Sea View

Family Room (Adjoining Room, Extra Bed 3Ad+2Ch)

Family Room (Adjoining Room, 2Ad+2Ch)

Premium Room, Sea View

Family Room (Adjoining Room, Extra Bed 5 Adults)

Standard Single Room, City View

Standard Room, Sea View

Superior Room (Extra Large)

Standard Room

Family Room (Sea View, 2 Adults + 2 Children)

Family Room (Adjoining Room 4 Adults)

Family Room, Connecting Rooms (2Ad+2Ch)

Family Room (Sea View)

Premium Room (City View)

Premium Room (Sea View Extra Bed 2 Ad + 1 Ch)

Guest reviews of NH Napoli Panorama

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about NH Napoli Panorama

Prices for upcoming dates