Is parking available at the hotel?

Yes, free self-parking is available on-site, but parking is limited.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:30 AM to 10:00 AM for a fee of approximately NZD 30.00 per person.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 8:00 PM, and check-out is by 10:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas, although specific details about room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in Waiatarua, Auckland, within a 10-minute drive of Arataki Visitor Centre and Waitakere Ranges. It is approximately 11.3 km from Waitakere Golf Club and 15.4 km from Karekare Beach.

Does the hotel have a swimming pool?

Yes, there is an outdoor swimming pool available for guests.

What are the policies regarding children at the hotel?

Children 5 years old and younger are not permitted at the property.

Waitakere Resort & Spa in Auckland

Average nightly price at Waitakere Resort & Spa by month, last 12 months (USD)
Month	Average price
January	US$101
February	US$112
March	US$109
April	US$91
May	US$88
June	US$90
July	US$85
August	US$91
September	US$95
October	US$106
November	US$133
December	US$120

What guests think

At Waitakere Resort & Spa, travellers praise the spectacular rainforest setting and city views, friendly staff, and relaxing atmosphere, while also noting dated facilities, variable room upkeep, some noise, and an occasionally challenging access road.

Many guests enjoy massages and the tranquil grounds, but feedback on the pool, sauna and gym is mixed. Food is frequently praised at breakfast and dinner, with a few complaints about specific dishes or billing. The location offers bush walks and is a good base for west coast beaches and hikes, though it feels remote from the city. Expect a peaceful nature escape in an older property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Reviews mention a pool, sauna, small gym, and spa treatments; several guests enjoyed massages and found the amenities useful. Others say the pool is outdated or cold, the sauna inconsistent, the spa not always staffed, and some maintenance or parking issues.

Related guest reviews

8

Natalie

24 Jan 2023

·

Stayed 1 night

The grounds were absolutely stunning and the gardens immaculate. We loved the sauna and swimming pool. Unfortunately the spa was not staffed, as we stayed Monday/ Tuesday. We would definitely have booked 2 massages!!! The room we stayed in was very dated and dark. I would stay in the newer area next time.

8

Christen

30 Jan 2023

·

Stayed 2 nights

A mixed bag of amazing views and good size rooms, great sauna. Had a delicious meal in the restaurant too. Pool area needs some work and deck chairs; we were downstairs so heard everything upstairs, so not great for light sleepers.

8

Gary

19 Jan 2025

·

Stayed 3 nights

Fantastic situation in the rain forest. Great walks on the doorstep. Pool, sauna & gym Good. Highly recommended.

8

Rebecca

19 Jan 2026

·

Stayed 2 nights

we only had breakfast here, which had a good selection, the sausages are not to our taste and we like our bacon cooked more, this was something we should have asked for as i am sure tgey would have done that. room was lovely, nice to have 2 arm chairs to relax in. The shower screen could do with a good clean or replacement of the trim across the bottom of the glass. We did not use the pool but this was kept clean and tidy. I did have a massage done by Brook which was very nice.

6

Anna

20 Jul 2025

·

Stayed 2 nights

We stayed in one of the two apartments. It smelt damp, the bed was very hard and uncomfortable and the couches had stains on them. Unfortunately the beautiful view didn't make up for that and the sauna didn't seem to ever get to temperature.

4

Danielle

22 Nov 2024

·

Stayed 3 nights

I never leave a bad review on anything and I travel fairly often so it has to be quite bad for me to say anything. There was hair EVERYWHERE (no exaggeration, there were probably 30 or more in there and I don't know that it had ever been cleaned) in the drawer under the sink and someone's used toothpaste container. There was a layer of dust on the hair dryer holder that was so thick it can't have been cleaned in years. The hair dryer had no cover anymore so you could just touch the metal and burn yourself. The drive was incredibly unsafe and there wasn't enough room for two cars so you had to keep the windows down to listen for traffic. They would run out of parking at dinner time so people staying couldn't park close to their rooms. It's also far from everything so it's very inconvenient. It won't let me include photos of how disgusting it was but I have them...

8

Leigh

9 Nov 2023

·

Stayed 1 night

The drive in and out is a bit stressful as there is only one tight road on a hill. However the staff were extremely hospitable, the room was clean and safe, the gym is a bit small but has the essentials. The pool is a cold pool which was a bit disappointing, didn’t try their food. The views were spectacular however there isn’t much noise installation I could hear my neighbours and everytime someone walked in the hall. Overall it is a cozy place .

8

Gary

3 Mar 2025

·

Stayed 1 night

Lovely. Views outstanding, pool & sauna on site. Restaurant good. Can recommend

6

Penny

19 Jan 2026

·

Stayed 1 night

Swimming pool is outdated. I don't believe it gets used much because of this.

10

Elizabeth

2 Nov 2023

·

Stayed 1 night

A great place to stay. You could be anywhere in the world! Beautiful grounds and old world flair. Everything was clean and tidy. Food was delicious! Lots of variety for tastes and flavours. Excellent service from all the staff. We also enjoyed the spa facilities and the views were fabulous across Auckland city and the Waitakere ranges. Definitely worth a visit!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: while some rooms are described as clean, multiple reviews cite musty or damp odors, dust or debris in drawers or fridges, worn linens or curtains, and occasional grime or missed spots.

Related guest reviews

2

Catarina

31 Dec 2024

·

Stayed 3 nights

An honest review with photos for proof! This place should be shut down as it is so unhygienic. They portray it as “4-star” resort and we had “deluxe” room which according to the receptionist was their best room. But it was a nightmare. Extremely dirty, mould on carpet, curtains and walls. Uncleaned bathroom drawers with hair and stuff! And worst of all a terrible smell from kitchen exhaust which came right through the gaps in the door. We complained but the receptionist said he is fully aware of the problem but nothing much can be done and he said it is what it is!!! We had fully paid accommodation for 3 nights but we checked out after 1 painful night. We have reached out to manager and even general manager but no response yet! It is unbelievable that this place has such a high rating on hotels.com. Feels like a scam.

10

Andre

6 Jun 2025

·

Stayed 3 nights

Had a good time, there was an old biscuit that was under one of the beds and there was ants and a blow fly but the service and food was great I really enjoyed my getaway the workers were very nice and Im definitely coming back again

6

Jacinta

2 Jun 2024

·

Stayed 1 night

Room was old for the price we paid, musty smell and the chairs were dirty. Had a massage which was nice and the girls were lovely, but signage would be good to be able to find it. Dinner was amazing, everything we had was delicious. Breakfast was a let down, ordered omelette but it was really undercooked. Staff were helpful and brought back into kitchen to finish cooking. Always enjoy coming here but the room and breakfast let it down this time. Will def be back for dinner!

8

Wayne

6 May 2025

·

Stayed 2 nights

We stayed in one of the cabins, was very private although the unit smelt very musty during our 2-night stay. There are no lights (bulbs have been taken out) on the driveway, so very dark walking from restaurant back to our cabin in the evening, could easily have walked over the bank as you cannot see anything

8

Rebecca

19 Jan 2026

·

Stayed 2 nights

we only had breakfast here, which had a good selection, the sausages are not to our taste and we like our bacon cooked more, this was something we should have asked for as i am sure tgey would have done that. room was lovely, nice to have 2 arm chairs to relax in. The shower screen could do with a good clean or replacement of the trim across the bottom of the glass. We did not use the pool but this was kept clean and tidy. I did have a massage done by Brook which was very nice.

6

Anna

20 Jul 2025

·

Stayed 2 nights

We stayed in one of the two apartments. It smelt damp, the bed was very hard and uncomfortable and the couches had stains on them. Unfortunately the beautiful view didn't make up for that and the sauna didn't seem to ever get to temperature.

4

Danielle

22 Nov 2024

·

Stayed 3 nights

I never leave a bad review on anything and I travel fairly often so it has to be quite bad for me to say anything. There was hair EVERYWHERE (no exaggeration, there were probably 30 or more in there and I don't know that it had ever been cleaned) in the drawer under the sink and someone's used toothpaste container. There was a layer of dust on the hair dryer holder that was so thick it can't have been cleaned in years. The hair dryer had no cover anymore so you could just touch the metal and burn yourself. The drive was incredibly unsafe and there wasn't enough room for two cars so you had to keep the windows down to listen for traffic. They would run out of parking at dinner time so people staying couldn't park close to their rooms. It's also far from everything so it's very inconvenient. It won't let me include photos of how disgusting it was but I have them...

4

Brianna

24 Feb 2025

·

Stayed 2 nights

The rooms and property are run down. Room had torn curtains, holes in the ceiling, and stained bath towels. My room was above the restaurant and could hear constant loud noise of them cleaning the kitchen until almost 2am. Staff was excellent however

2

Dottie

21 Feb 2026

·

Stayed 1 night

Not clean, rundown, average.

8

Pauline

2 Sept 2025

·

Stayed 2 nights

I loved the quiet surroundings. The staff were excellent - very friendly and accommodating. The bed was really comfortable. The room was excellent - spacious and had everything I needed. 2 small things I didn't like - the fridge needed a clean and so did the drawer in the bathroom.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms often feel spacious and comfortable with balconies and standout bush or city views. However, décor can be dated and noise travels from adjacent areas; a few note limited amenities or no air conditioning.

Related guest reviews

2

Rohit

8 Jan 2024

·

Stayed 1 night

Worst experience ever, we saw a space in our wardrobe which was very scary. Its presence raised questions about the integrity of the establishment and left us feeling deeply unsettled throughout our stay. The walls and curtains appeared neglected and unclean, leaving an impression of poor maintenance and hygiene standards. Also, the absence of air conditioning compounded our discomfort, particularly during warmer periods although it was mentioned on the website that rooms have AC facilities.

10

Lisa

21 Sept 2025

·

Stayed 1 night

What a hidden gem! Beautifully positioned amongst nature with fabulous views. Our room was spacious, clean, bright and airy with a gorgeous outlook towards Auckland city. The bathroom was luxurious. The restaurant served very nice meals for dinner and breakfast and friendly wait staff. We only booked for one night but would have loved to stay longer. Great spot to explore the nearby beaches of Piha and Bethels

10

judith

1 Dec 2025

·

Stayed 1 night

We had premier room, so lovely with a balcony overlooking bush and out to the city, loved it.

10

Wayne

23 Nov 2025

·

Stayed 2 nights

Room was superb and the view was spectacular. Quiet and relaxing stay. Staff was super friendly and helpful.

8

Natalie

24 Jan 2023

·

Stayed 1 night

The grounds were absolutely stunning and the gardens immaculate. We loved the sauna and swimming pool. Unfortunately the spa was not staffed, as we stayed Monday/ Tuesday. We would definitely have booked 2 massages!!! The room we stayed in was very dated and dark. I would stay in the newer area next time.

10

Michael

27 Nov 2025

·

Stayed 2 nights

Superb Room overlooking the Auckland skyline. High quality restaurant and very friendly staff to whom nothing was too much trouble.

8

Christen

30 Jan 2023

·

Stayed 2 nights

A mixed bag of amazing views and good size rooms, great sauna. Had a delicious meal in the restaurant too. Pool area needs some work and deck chairs; we were downstairs so heard everything upstairs, so not great for light sleepers.

4

Brianna

24 Feb 2025

·

Stayed 2 nights

The rooms and property are run down. Room had torn curtains, holes in the ceiling, and stained bath towels. My room was above the restaurant and could hear constant loud noise of them cleaning the kitchen until almost 2am. Staff was excellent however

8

Leigh

9 Nov 2023

·

Stayed 1 night

The drive in and out is a bit stressful as there is only one tight road on a hill. However the staff were extremely hospitable, the room was clean and safe, the gym is a bit small but has the essentials. The pool is a cold pool which was a bit disappointing, didn’t try their food. The views were spectacular however there isn’t much noise installation I could hear my neighbours and everytime someone walked in the hall. Overall it is a cozy place .

10

Josh

24 Aug 2025

·

Stayed 1 night

The decor was a bit outdated but the views and gardens are outstanding

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, accommodating and professional across reception, restaurant and spa. A few report issues such as a billing dispute or missed occasion recognition.

Related guest reviews

8

Jacqueline

15 Nov 2025

·

Stayed 2 nights

We really enjoyed our stay. The room was clean and the views were stunning. The food was really nice and the service was quick. Will be going back 😊😊

8

Kimberley

24 Sept 2025

·

Stayed 1 night

I was charged for a continental breakfast that I paid extra for. After showing the documents they wouldn’t make any changes. I was told to see Expedia.

10

Wayne

23 Nov 2025

·

Stayed 2 nights

Room was superb and the view was spectacular. Quiet and relaxing stay. Staff was super friendly and helpful.

8

Larraine

29 Oct 2025

·

Stayed 1 night

Assistant from staff was excellent. We were offered a room upgrade but enjoyed the one we'd chosen, as it had lots of room and was comfortable. The complimentary body wash and moisturiser was wonderful with the manuka honey and kawakawa ingredients. We loved the quirky scenic drive from the main road. Nice views of the city.

10

Michael

27 Nov 2025

·

Stayed 2 nights

Superb Room overlooking the Auckland skyline. High quality restaurant and very friendly staff to whom nothing was too much trouble.

10

Vinson

3 Nov 2025

·

Stayed 1 night

I’ve been here many times and I enjoyed every stay. Very friendly and professional staff AAA+++

10

Scott

20 Nov 2025

·

Stayed 3 nights

The staff was very friendly and accommodating from check-in to check-out with special recognition going to Christine in the spa for a terrific massage

8

heather

7 Jun 2025

·

Stayed 1 night

The views were amazing , staff were very friendly

10

Russell

31 Jan 2024

·

Stayed 3 nights

Unique location, quiet but everything we needed. Staff brilliant and couldn’t do enough

10

Stephen

24 Oct 2025

·

Stayed 5 nights

Extremely friendly staff, unique property with amazing views!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Quiet, scenic setting in the Waitakere Ranges with sweeping views and nearby bush walks; a good base for west coast beaches and hikes. Access is via a narrow, winding road and the property feels remote from the city.

Related guest reviews

10

Mark

16 Jan 2025

·

Stayed 3 nights

Fantastic ridge top location,great views of Auckland. Dining room had amazing breakfasts and excellent dinners. Wine selection wasok, but could use more NZ wines on the list. Our room-with-a-view was excellent. Would stay here again without hesitation.

6

Brian

11 Nov 2025

·

Stayed 1 night

Spectacular views but hotel itself needs a bit of a facelift. Narrow windy road to enter the hotel, be prepared

8

Stephen

23 Nov 2023

·

Stayed 1 night

Amazing view from room but challenging road to get there!

10

Miodrag

1 Sept 2025

·

Stayed 1 night

Phenomenal environment, you need to come to see it yourself: it is like you are in the city, but actually in the middle of untouched forest.

8

gus

13 Mar 2025

·

Stayed 2 nights

Off beaten path

8

Kathy

24 Nov 2024

·

Stayed 1 night

Fabulous bush setting with amazing views of Auckland City

10

Victoria

11 Dec 2023

·

Stayed 1 night

Our only complaint was the road in. Mirrors on the blind corners would help.

10

Marek

17 Jan 2025

·

Stayed 1 night

We had the villa for one night and wish to stay there much longer. The location is very quiet, nice view towards Auckland. We can definitely recommend the accommodation.

10

Carol

21 Mar 2024

·

Stayed 4 nights

This was a great place to stay if you didn't want to be in the main city of Auckland. It was in the mountains, very quiet & peaceful.

10

Patricia

24 Dec 2022

·

Located in the Waitakere Ranges, this resort is in the rainforest. Our balcony provided a magnificent view of the forest and further out, the city of Auckland. A dawn chorus of NZ birds greeted us. The room was spacious and clean with a comfortable bed. The hotel is older but extremely well-kept. The staff is friendly and accommodating. If you plan to hike Arataki, Karekare Falls, Kitekite Falls, Mercer Bay Loop, or Piha Beach or plan to visit the gannet colony at Muriwai, this is the perfect place to stay. We absolutely loved it!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Many guests rate breakfast and dinner highly, often calling the food excellent. A few note issues such as an undercooked item, a disappointing dish, a possible illness after dining, or a billing mix up.

Related guest reviews

10

Antonia

10 Dec 2025

·

Stayed 1 night

Food was excellent

10

Mark

16 Jan 2025

·

Stayed 3 nights

Fantastic ridge top location,great views of Auckland. Dining room had amazing breakfasts and excellent dinners. Wine selection wasok, but could use more NZ wines on the list. Our room-with-a-view was excellent. Would stay here again without hesitation.

10

Lisa

21 Sept 2025

·

Stayed 1 night

What a hidden gem! Beautifully positioned amongst nature with fabulous views. Our room was spacious, clean, bright and airy with a gorgeous outlook towards Auckland city. The bathroom was luxurious. The restaurant served very nice meals for dinner and breakfast and friendly wait staff. We only booked for one night but would have loved to stay longer. Great spot to explore the nearby beaches of Piha and Bethels

8

THIERRY

18 Sept 2023

·

Stayed 1 night

L’hôtel est super mais attention au restaurant de l’hôtel nous avons eu une intoxication alimentaire après y avoir mangé.

Translate

10

Donna

14 Jan 2024

·

Stayed 1 night

Absolutely loved the view of the city! Food was fantastic as well, friendly staff made the whole trip amazing! ❤️

6

Jacinta

2 Jun 2024

·

Stayed 1 night

Room was old for the price we paid, musty smell and the chairs were dirty. Had a massage which was nice and the girls were lovely, but signage would be good to be able to find it. Dinner was amazing, everything we had was delicious. Breakfast was a let down, ordered omelette but it was really undercooked. Staff were helpful and brought back into kitchen to finish cooking. Always enjoy coming here but the room and breakfast let it down this time. Will def be back for dinner!

10

Sharon

30 Nov 2023

·

Stayed 2 nights

Excellent view, staff, restaurant

10

Robert

26 Feb 2026

·

Stayed 1 night

Very beautiful and quiet! Excellent food!

10

Jacqualyn

28 Jul 2023

·

Stayed 1 night

We had the restaurant all to ourselves and the food was fantastic. Loved our stay and hope to return again.

6

Roger

9 Dec 2024

·

Stayed 1 night

The Lamb Kebabs were tough and unappetizing. More like small Hamburger fillers.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $107	2 $110	3 $114	4 $112	5 $115	6 $108	7 $137
8 $114	9 $100	10 $145	11 $103	12 $91	13 $103	14 $103
15 $112	16 $112	17 $112	18 $119	19 $102	20 $136	21 $146
22 $107	23 $121	24 $111	25 $119	26 $125	27 $120	28 $141
29	30 $113

Waitakere Resort & Spa

Prices for Waitakere Resort & Spa

Monthly average prices

About this property

Location

Room options

Garden Spa Apartment

Premier Room with City View

Deluxe Room

Loft Room

Two-Bedroom Apartment with City View

Luxury Gate Villa

Garden Spa View Apartment

Guest reviews of Waitakere Resort & Spa

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Waitakere Resort & Spa

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $118	23 $87	24
25 $83	26 $82	27 $82	28 $82	29 $105	30 $74	31 $116