Name: Aloft by Marriott Arundel Mills BWI Airport
Address: 7520 Teague Rd, Hanover, Maryland, United States of America, Baltimore (and vicinity), Anne Arundel County, US
Price range: US$96–US$220 per night
Rating: 8.3

What guests think

Aloft Arundel Mills BWI Airport draws praise for friendly staff, a convenient spot near the mall, casino, and BWI, and comfortable beds, while many reviews flag aging rooms, maintenance problems, noise from events or thin walls, and cleanliness that varies.

The lively lobby bar and free local or airport shuttle are positives, though waits or missed pickups occur, and guests report mixed experiences with the pool’s condition and temperature, tight parking, and occasional elevator problems. Rooms are described as dated with recurring issues like sliding bathroom doors, weak water pressure, loose outlets or phones not working, and TV glitches, even as many still find the beds comfortable. Some stays feel spotless and welcoming, but others mention odors, stained linens or pests, slow check‑in, unreturned calls, and request‑only housekeeping that delays fresh towels. Expect a convenient stay with good value but trade‑offs in upkeep, quiet, and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Lively lobby bar and a free local/airport shuttle stand out, but guests report occasional shuttle delays or missed pickups, mixed pool cleanliness/temperature, tight parking with some security worries, and sporadic elevator issues.

Related guest reviews

8

Alfredo

28 Jul 2025

·

Stayed 2 nights

Had great options for breakfast and snacks. Michelle the driver for the shuttle was wonderful and provided information about service available with shuttle.

2

Joel

17 Jul 2025

·

Stayed 1 night

The lady told me that the airport shuttle was coming to pick me up at 3:30pm when I called at 2:52pm. The shuttle did not arrive until 4:10pm. There was no soap or shampoo in the shower, the front desk staff is always missing. Otherwise, the stay was comfortable but the bad accommodations made me feel indifferent Iabout booking here again, plus there is no food stops on sight or immediately close by. Pool was also dirty inside.

2

Kishia

10 Jul 2025

·

Stayed 2 nights

Appearance was excellent but my room was not cleaned properly there were popped balloons all over the carpet. The pool was disgusting the chlorine levels were so strong that it burned my eyes entering the pool area. The water was not clean for it to be so early in the morning. I spoke to staff they said the pool was clean a week ago but he shot the pool the day prior but doing it that day over 50 people was in the pool it should have been cleaned again. I clean the pool for New York City Parks and Recreation so I know when it’s a unsanitized pool and I would not into that pool. I wanted to request one day payment back but it was a lot going on when I left.

10

Kia

20 May 2025

·

Stayed 2 nights

My stay was great for my birthday. My only concern was the elevators kept going out of order. I almost got stuck after it skipped my floor and continued. But overall hotel was great, fast service and clean

6

Jean

6 May 2025

·

Stayed 1 night

The shuttle was not available for pick up from BWI and had to pay for an Uber. The whole reason we stayed here was for the transportation and they let us down.

10

Shari

13 Jan 2025

·

Stayed 1 night

Hotel and rooms were clean and comfortable. Check in was easy and fast. Bar service was not quite there (for us), but others seemed to enjoy themselves. Michelle the shuttle driver was prompt and very friendly. Extended parking affordable and felt safe in area.

10

marquita

6 Jan 2025

·

Stayed 1 night

The property had some good perks but need more pool tables and the bar should stay open later and maybe add a karaoke night. During the winter you might want to heat up the lobby area a little more for your guests to be able to enjoy the atmosphere. Other than this I loved my stay!!

8

Cassandra

3 Jan 2025

·

Stayed 1 night

The property was very clean and close to lots of things to do. The 24 hour shuttle was very helpful!

10

Robert

12 Jun 2024

·

I enjoy using the shuttle the drivers have all been really amazing with their service and conversations. I really like the bar and the ones who tend it, they are great and I always look forward to it. Rooms are well kept and clean. I don’t want to stay anywhere else when I am here.

4

Anthony

11 Mar 2024

·

Stayed 2 nights

I didn't like that there is no cameras on or around the property my car got broken into right in front of the hotel and there was no one at the front desk and no cameras to record what happened I will never recommend or stay at this hotel again

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Cleanliness

Feedback is mixed: many found spaces clean, but others cited odors, stained linens, mold or pests, and unclean pools. Housekeeping is often request‑only, leading to missed towel refreshes.

Related guest reviews

2

Kishia

10 Jul 2025

·

Stayed 2 nights

Appearance was excellent but my room was not cleaned properly there were popped balloons all over the carpet. The pool was disgusting the chlorine levels were so strong that it burned my eyes entering the pool area. The water was not clean for it to be so early in the morning. I spoke to staff they said the pool was clean a week ago but he shot the pool the day prior but doing it that day over 50 people was in the pool it should have been cleaned again. I clean the pool for New York City Parks and Recreation so I know when it’s a unsanitized pool and I would not into that pool. I wanted to request one day payment back but it was a lot going on when I left.

4

Jaylin

20 Jun 2025

·

Stayed 2 nights

The sheets had stains on them when we arrived, we requested new ones, we started to change the sheets and there were blood and pee stains on the mattress. We were able to move rooms and there were roaches in that room.

4

Antwanett

26 Apr 2025

·

Stayed 2 nights

The place is not being kept up. I stayed here years ago and it was very nice and clean. This stay I found random stains on the walls and desk, hair in the shower before I even used it. The wall sockets are all so loose they had to give me a three prong extension cord just to charge my device. There appeared to be water damage throughout the unit, the door slams into the wall so the wall had a hole in it and scuff marks. The water pressure was nonexistent but at least it was hot. At first glance it’s a nice property but get down to the nitty gritty and it’s a bit gross.

2

Antoine

18 Feb 2025

·

Stayed 2 nights

It was dirty sheets on the bed trash can still had trash in it and I had the room for 2 days and slept somewhere else how disappointed I was I need a refund

2

Shanterika

29 Jan 2025

·

Stayed 2 nights

pros: close to many dining and entertainment options. spacious rooms. good tv options, reliable wifi and free parking. cons: while i hope my experience was an anomaly, i can’t be sure. my room was issued to me with someone else’s bloody bowel movement still in the toilet. cleanliness of the towels was also questionable. an additional bonus was the non-stop smell of weed/cigarette smoke wafting thru the bedding, carpet, and heat vents.

6

Raquel

27 Jan 2025

·

Stayed 1 night

The staff was excellent. However, the lobby and room could have been cleaner. Not what I was expecting.

2

Shameka

26 Jan 2025

·

Stayed 1 night

Dirty pool so my kids couldn't swim, phone didnt work in room, shower had to be adjusted to get showered water 🙃, will never stay there again.

4

Robert

15 Oct 2024

·

Stayed 1 night

Upon Check in the lobby was extremely loud - they play loud music all times - I went out to my car at 1am to grab something and the music was still blaring in the lobby. The shower in the room was gross - mold in the corners. The carpets in the hallways look like they havent been cleaned in a couple years and are old and worn. I felt like everytime I got in the elevator I was taking my life in my hands.Overall not a pleasant experience - its a shame too because I satyed here a number of years ago and rmeemebr it being a nice hotel - not anymore and wont be staying there any time soon.

4

Aneva

19 Jun 2024

·

Stayed 5 nights

The bathroom floor was dirty The mattress had a large blood stain I requested for the mattress to be put in a double mattress cover because we couldn’t be moved to another room is what was told to me So I didn’t get any sleep the first night The staff couldn’t locate the house keeper so I had to go down for more tissue to be put in our room

4

Dean

28 Aug 2023

·

Stayed 2 nights

Room was not clean, black mold on comforter, long hair in bed, black mold around shower, towel rack falling off wall and no towels in room when entered and toilet seat moving side to side and hard to use as a man due to seat moving. Worst of all, in high temps AC working at maybe 30%.

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Rooms

Rooms feel dated with recurring maintenance issues (sliding bathroom doors, weak water pressure, loose outlets or phones not working, TV glitches) and thin walls, yet beds are frequently described as comfortable.

Related guest reviews

4

Shanon

28 Aug 2025

·

Stayed 1 night

The rooms were clean however they were not noise proof. You can hear everything from the neighbor next door and outside. I couldnt sleep at all. I woke up to door being slammed repeatedly throughout the night. Wouldnt not return

6

Heather

18 Jun 2025

·

Stayed 1 night

Unfortunately, the room was showing it's age. The sliding door to the toilet (why have hotels decided against privacy in bathrooms?!) had a hitch and banged. The AC made a groaning noise periodically which made it sound like someone was entering your room. Other than these two things, the room was quiet and the bed was comfortable.

8

Cory

26 Mar 2025

·

Stayed 1 night

Room was nice and comfortable, but the bed mattress sits on a platform. So when you’re sitting in your bed, the mattress will actually slide out from underneath you if your back is against the headboard.!

8

Christina

14 Jan 2025

·

Stayed 1 night

Rooms need a little attention with cracks/chips, make sure charging station works on desk, fix showerheads and repaint the ceiling.

8

Karan

19 Dec 2024

·

Stayed 1 night

It was good for a one night stay. My favorite parts were how comfortable the beds were and the pizza you could order at the bar. My least favorite parts were the water pressure in the shower (quite low) and that there was no dresser for clothing. Overall it was okay for staying 1 night but wouldn’t come again for a longer stay.

6

Gary

10 Dec 2024

·

Stayed 2 nights

The hotel was very outdated. The room was dark and wall plates were dirty. I will ever stay there again and I would not stay there again. I do not recommend this hotel…

6

kayla

2 May 2024

·

Stayed 1 night

Hotel room was nice but we had extremely loud neighbors at 2am. Woke us up and our dogs. Phone didn’t work to call down to front desk. Had to go down and tell them. They said they would talk to them but they never did. They were loud until 330am and then at 6am someone was kicking their door to wake them up.

6

Verna

16 Apr 2024

·

Stayed 1 night

Check in was easy and front desk people were friendly. Bed was very comfortable. Shower area needed help. No where to put personal items. At one point there had been a glass wall the was either broken or removed, but the track was still there as were the holes in the walls and floor. Shower head needed delimed.

6

Rosemary

15 Apr 2024

·

Stayed 5 nights

TV kept glitching but overall okay stay. Wish they have free breakfast

4

KWABENA

18 Nov 2023

·

Stayed 3 nights

In 2023 which hotel don’t hv microwave in rooms , I was shock to see that , it is reall poor to let that happen in all rooms , they need to get microwave in rooms now it is a shame to management

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Service

Staff are often friendly and helpful, but service consistency varies, with slow or uncommunicative check‑in, unreturned calls, delayed towel delivery, and limited routine housekeeping.

Related guest reviews

10

Dana

27 Aug 2025

·

Stayed 2 nights

Friendly staff, good customer service, comfortable beds, clean rooms.

6

Nathalie

13 Jul 2025

·

Stayed 4 nights

It was for a work trip so I did not pick the best hotel but this was certainly below my expectation. The hotel is old and would need some good maintainable done. My first room smelled terrible and the flush kept going all night making terrible noise even I tried to fix it. The staff on site was not very welcoming. The second I got was nicer and smelled better but the bottle of shower gel was empty. It was not terrible and I did not pay too much for it, but I don’t think I’ll go there again.

10

antonio

2 Jul 2025

·

Stayed 5 nights

Excellent staff, good location, clean and comfortable.

4

James

30 Jun 2025

·

Stayed 2 nights

The staff was very friendly but was very unresponsive when needing towels. I asked for towels and never received them. I had to get the towels myself. Lobby was very clean rooms are dated and small

8

Charles A

23 Jun 2025

·

Stayed 5 nights

This aLoft hotel was a surprisingly good value overall. All of the basics were provided along with a comfortable bed. Cleaning services are not done daily but I was able to get fresh towels upon request. The hotel was found to be clean throughout and the desk staff were friendly and professional.

6

Cameo

5 Mar 2025

·

Stayed 1 night

The check in process was very slow.

6

Kathy

3 Jun 2024

·

Stayed 5 nights

Room only serviced once in our 5 night stay. Was not happy about that. Wallpaper was lifting in spots throughout the room. Section of carpet was bumped up in the area between the beds, which was a tripping hazard for me using a cane. My bed was way too soft and needs to be replaced.

4

Kennedi

12 Apr 2024

·

Stayed 4 nights

I somewhat enjoyed my stay. The area was convenient and the room was presentable. However, I left a perfume bottle, Dior rose and roses, and called as soon as I seen I didn’t pack it, which was the next day. I got a lot of runaround and no one ever called back the three times I called the person said they left a note for their manager… but no one ever called. When I called for the 4th time my calls were being declined. Very poor customer service and I do not like thieves. Never would I recommend.

6

Justin

4 Sept 2023

·

Stayed 3 nights

Horrible check in experience, clerk at front counter had ZERO communication about details of our stay or what floor we were staying on. The only two sentences that were said are “ID” and “insert credit card”. Seems like we were bothering her by checking in. Hotel was clean, could use a bit of an upgrade on the decor in the lobby. The rest of the frying desk staff were friendly. Lots of parking close to all amenities. Room was clean and bed was comfortable. Other than the check in experience, the rest of the stay was good. Probably wouldn’t stay there again.

6

Zenoebia

17 Jan 2023

·

Stayed 2 nights

Overall the stay was ok. The customer service needs improvement. I would appreciate a partial refund for this experience. I waited over two hours for towels to be delivered to my room. When the items finally arrived I received floor mats! My family arrived late to an event we traveled 10 hours to attend! Cleaning services must be requested. Parking is extremely tight and spaces are limited. This location needs additional staff to reduce the burden on the front desk person. Thank you!

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Location

Very convenient for Arundel Mills Mall, Live Casino, and BWI, with easy highway access; several guests found the area quiet. A few mentioned parking‑lot security concerns.

Related guest reviews

8

Kimandi

31 Aug 2025

·

Stayed 2 nights

Close to activities.

10

Michael Shaye

3 Aug 2025

·

Stayed 9 nights

We thoroughly enjoyed this hotel. The area was quiet. There was easy access to local shopping and dining. The breakfast area was clean, well staffed, and the food was fresh. There was easy access to highways. A great stay.

10

Harriet

19 Jun 2025

·

Stayed 1 night

really close to MD Live Casino and shopping center!!

10

Armenak

12 Jun 2025

·

Stayed 1 night

Close to airport, good service, lots of dining options close by

10

Jessica

3 Feb 2025

·

Stayed 5 nights

Nice hotel very convenient free parking great location

10

donna

30 Jul 2024

·

Stayed 1 night

Close to the cruise port and close to the casino with transportation provided

10

Carlos

30 Jul 2024

·

Stayed 1 night

Great location. Close to the mall. Great setup.

10

Tonia

4 Jun 2024

·

Stayed 2 nights

Great location if you already have things planned to do

10

Sherry

4 Dec 2023

·

Stayed 1 night

Very nice hotel in a great location. Plenty of dining options and minutes from the outlet mall.

10

Robert

26 May 2023

·

Stayed 1 night

Very typical, nice Aloft property. Good location right by Hwy 100 and 3 minutes from Arundel Mills. Room was comfortable and clean…only issue was it was 2nd floor right above where the smokers go…heard lots of crazy cellphone conversations…a bit annoying.

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Dining

On‑site bar service is popular, but breakfast is paid and limited, with occasional stock or coffee‑quality issues; there is no free breakfast.

Related guest reviews

10

Michael Shaye

3 Aug 2025

·

Stayed 9 nights

We thoroughly enjoyed this hotel. The area was quiet. There was easy access to local shopping and dining. The breakfast area was clean, well staffed, and the food was fresh. There was easy access to highways. A great stay.

10

KEISHA

27 Jul 2025

·

Stayed 1 night

The property met my needs. KC, the check-in receptionist was friendly and worked quickly to get the room assigned and keys delivered. KC was an absolute joy! Shantel at the bar was also great. Her service was top tier as were her drinks!

10

Carri Ann

5 Jun 2025

·

Stayed 4 nights

The beds were new and comfortable. The pool was just the right temp and OPEN! And the staff did their very best to make our stay the best. It was also nice to have the Bar open in the evening. Food (available for $) was appropriate grab and go and the prices weren't bad. Coffee and tea is complimentary as was Ice.

6

Betty

31 May 2025

·

Stayed 1 night

They breakfast was not stocked with milk or eggs and so breakfast was disappointing. But the bed was extremely comfortable

6

Corvette

23 Apr 2025

·

Stayed 3 nights

Staff was very pleasant and polite.. My friend and I stayed for 3 days.. Only things I didn’t like was the fact I had to request new towels and my room be cleaned because they only clean every three days if not requested, which I didn’t know until I asked.. They did not have complimentary breakfast, only cereal, yogurt, bagels, and other snacks for sale.. Also, there was no ice machine accessible to the guests, only ice upon request which was served in small portions, in zip lock bags.. The property itself was in good condition and the location was perfect as there is a mall, casino, and restaurants not even 5 minutes away..

10

marquita

6 Jan 2025

·

Stayed 1 night

The property had some good perks but need more pool tables and the bar should stay open later and maybe add a karaoke night. During the winter you might want to heat up the lobby area a little more for your guests to be able to enjoy the atmosphere. Other than this I loved my stay!!

6

William

20 Dec 2024

·

Stayed 1 night

The shower soap empty. Free coffee was cold had not been serviced for hours that cold.the bar drink were overly priced a single shot of bourbon was 15 dollars based on a bottle serving 15-16 shots that would be 240 for a compleat bottle when I asked for a 6AM wake they informed me that they could not provide that service because the system was not working.for a motel that is close to a military installation where many contractors travel to you should do better

6

Rosemary

15 Apr 2024

·

Stayed 5 nights

TV kept glitching but overall okay stay. Wish they have free breakfast

4

antionette

14 Apr 2024

·

Stayed 2 nights

Very ran down no free breakfast

8

Shantay

21 Sept 2023

·

Stayed 1 night

I like the amenities. There’s an indoor pool and bar inside the hotel. The bar opened late due to bartenders but still a nice option to have. I didn’t like there was no free breakfast, however there is an option to purchase food onsite. Hotel is clean and updated.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$107
February	US$103
March	US$112
April	US$115
May	US$130
June	US$134
July	US$151
August	US$138
September	US$118
October	US$126
November	US$120
December	US$117

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $220	17 $159	18 $163	19 $181
20 $107	21 $180	22 $159	23 $194	24 $118	25 $177	26 $163
27 $99	28 $112	29 $120	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $129	3 $146
4 $98	5 $107	6 $107	7 $138	8 $116	9 $138	10 $150
11 $103	12 $102	13 $114	14 $120	15 $116	16 $167	17 $170
18 $100	19 $104	20 $120	21 $124	22 $100	23 $172	24 $192
25 $96	26 $109	27 $111	28 $105	29 $96	30 $114	31 $134

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Mobility Hearing Access, Transf Shower)

Room, 2 Queen Beds (Mobility Hearing Access, Transf Shower)

Room, 1 King Bed

Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Aloft by Marriott Arundel Mills BWI Airport

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Prices for upcoming dates