Is parking available at the property?

Free self-parking is available on-site.

Is breakfast offered at the hotel?

Breakfast is available at the hotel, featuring Italian cuisine at Lorenzo's Restaurant, Bar.

Does the hotel allow pets?

Pets are allowed with a fee of USD 125 per accommodation, varying based on length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 16:00, and check-out is until 11:00. Early or late check-in/check-out may be available upon request.

What accessibility features does the hotel offer?

The hotel features elevators, wheelchair-accessible facilities, and a wheelchair-accessible registration desk. There are also assistive listening devices available.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Staten Island, within a 10-minute drive of Staten Island Mall and Staten Island Zoo, and approximately 5.9 miles from Snug Harbor Cultural Center and Botanical Garden.

Are children allowed at the hotel?

Children are welcome at the hotel, and kids can stay for free up to a certain age.

Does the hotel offer extra beds or cribs?

The hotel offers cribs and rollaway beds, but availability and any associated costs may apply. Advance request is required.

Hilton Garden Inn New York / Staten Island Hotel

Average nightly price at Hilton Garden Inn New York / Staten Island by month, last 12 months (USD)
Month	Average price
January	US$144
February	US$152
March	US$143
April	US$141
May	US$152
June	US$157
July	US$153
August	US$148
September	US$154
October	US$173
November	US$173
December	US$162

What guests think

At Hilton Garden Inn New York / Staten Island, travelers frequently praise friendly staff, convenient highway access, and an on-site restaurant, while recurring critiques cite dated rooms, inconsistent cleanliness, event-related noise, parking strain during functions, and uneven service follow‑through.

Rooms range from newly renovated to notably worn, with some uncomfortable mattresses, spotty in-room Wi‑Fi, and various maintenance niggles reported. Cleanliness feedback spans very tidy stays to reports of pests, odors, and missed housekeeping, suggesting inconsistent standards. Overall, it suits visitors seeking a Staten Island base with straightforward comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site Lorenzo’s restaurant/bar and the gym earn praise; free parking is available but can be scarce during large events. Weekend weddings and parties are common and sometimes loud; there is no pool, and occasional renovation work is noted.

Related guest reviews

10

Fran

20 Mar 2025

·

Stayed 1 night

Very clean updated room, comfortable bed, kuerig coffee and excellent restaurant on the premises

2

Michael

11 Jun 2025

·

Stayed 1 night

They said there was a pool there was no pool. They said we could go to other things on the property, but the property was blocked off on certain end.

8

Ian

1 Feb 2025

·

Stayed 1 night

Not enough parking for the amount of events happening the same time

10

Stephen

8 Sept 2024

·

Stayed 1 night

Great restaurant and bar!

10

Kathryn

1 Mar 2025

·

Stayed 1 night

Clean check in very easy great restaurant/bar in hotel

10

Daniel

15 Jan 2025

·

Stayed 1 night

Bar is very nice, but bathroom is far away. Gym is very nice with lots of new equipment. Room quality varies between floors. Floor 4 the rooms are very nice.

8

Christopher

27 May 2024

·

Stayed 4 nights

The Good: Nice hotel room and staff service is good. They have a nice gym room and a good dining area. Parking is super easy and it is located to where you can get to a highway easily. Need to Improve: coffee is weak, the room door wouldn’t shut properly (quite odd) and they have a lot of events at the the hotel where loud music plays. Can get a bit loud in the room at times, especially if you are near the event space itself. Ask at desk where the room is located or sleep with ear plugs.

6

Danny

24 Mar 2024

·

Stayed 4 nights

The restaurant at the property was great along with the staff and service that they provided. It was quiet at night other than when the events were going on. That also limited parking for guest that were staying at the hotel. When I asked about parking, I was asked how long I would be staying. When I asked if I could park in the parking lot beside the building, I was told that that was rented out to Amazon for training drivers. I was also told that they would ask their manager on duty if I could park there, and then was told that I was not staying long enough without management even being asked. The front desk staff could take a few tips from the restaurant personnel. Other than that it is a fairly decent hotel.

2

Courtney

21 Apr 2024

·

Stayed 1 night

Not family friendly. Traveled with my 4 month old. Checked in during dinner time. There was no parking. Cars were parked illegally all over the Hilton parking lot. Front desk told me to park at the hotel next door if there was no parking in the Hilton parking lots, or use valet. I tried to valet and was told it was reserved for restaurant guests, not hotel guests, and they refused to valet my car. I had to park at the hotel next door and walk to the Hilton with my infant and belongings. It was an absolute nightmare. Oh and there are weddings going on so I can hear the muffed music as well.

10

Jennifer

19 Jan 2025

·

Stayed 1 night

Front desk staff was incredibly friendly checkin was a breeze. Lorenzo bar/restaurant was awesome.

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Cleanliness

Cleanliness is inconsistent: many guests find rooms very clean, but others report pests (ants/insects), odors, stained or worn carpets, and missed housekeeping.

Related guest reviews

10

Margaret

5 May 2025

·

Stayed 2 nights

The location of the hotel was good for us. The location or the room was terrible: right above the ballroom was terrible. Right above the ballroom where an event went on until almost midnight. The condition of the room was poor: paint spattered on the tile floor, a dirty, stained bathtub that drained poorly, a toilet that flushed poorly, a coffee maker that overflowed. I expected better.

4

Izzy

16 Nov 2024

·

Stayed 1 night

The room was in poor cond.wall papsr peeling,carpet fikthy,bathroom fan didnt work,alarm

10

Jason

27 Apr 2025

·

Stayed 2 nights

Everything from check in to check out was perfect. Front desk staff was amazing and very helpful. The room was clean and smelled wonderful.

4

Miriam

8 Oct 2024

·

Stayed 2 nights

I was there for 2 nights, I used to live in Staten Island and everyone said it was amazing. It was not. It was dirty. My bathroom door had so much gross stuff on it and the floor was not mopped. The carpet was so gross, it looked like it had never been shampooed and it even felt dirty. There was a disgusting chemical smell in the room, possibly from the cleaning solution? It wouldn't go away and my room had no windows that opened. It was also noisy, incredibly so. I was put it in a room that could adjoin to another room and that one had a baby in it that I could literally hear crying all night. Also, people shout up and down the hallways. The walls must be made of paper. I did ask for another room and was told they were full. The bed was clean but the sheets were stained. Nothing was clean or quiet about this room. As well, the waiter in the restaurant couldn't figure out how to use my bank card as a credit card and loudly shouted to me (across a few tables) "What is your pin number?" Seriously? My pin number? Nope. This is not a convenient hotel to stay at unless you drive (they used to have a shuttle to the ferry and did away with it) and this and the Hampton Inn in the same parking lot are your only Staten Island options. It's a shame, it's so rundown and dirty when it used to be nice.

4

Michael

29 Nov 2023

·

Stayed 1 night

Cockroaches in the bathroom, no shampoo, no tissue, wall paper ripped, rusted door, no coffee K-cups.

2

leora

29 May 2025

·

Stayed 1 night

I made two separate bookings for consecutive nights, for seperate rooms. and each room had severe hygiene and cleanliness issues. Based on my experience across both rooms, this seems to reflect the hotel's standard rather than an isolated problem. Here are the issues I personally experienced and documented: Towels provided had visible stains Sheets contained hairs stuck in them Bathroom walls and ceiling had hairs stuck to them Surfaces had crumbs and hair Coffee machine was sticky and appeared unclean Toilet seat was not properly cleaned No ventilation in the bathroom The elevator was dirty, had a sticky floor, and smelled foul These conditions were unsanitary and unacceptable for a hotel of any standard, especially under the Hilton brand. I attempted to resolve this directly with the hotel, but they have not responded in any way.

10

Janivette

17 Feb 2025

·

Stayed 1 night

Very Clean

8

David

24 Aug 2025

·

Stayed 1 night

Had ants on counter near TV. Shower lever was loose

4

Cynthia J.

26 Aug 2025

·

Stayed 3 nights

Beautiful grounds and gardens. There was a party with loud music in the ballroom. The pounding base from music prevented us from sleep. Complained to desk but they didn’t intervene. Huge spider one morning in our room and we saw ants in the lobby. Wouldn’t recommend.

2

Robert

21 Jun 2023

·

Stayed 1 night

Absolutely FILTHY. Avoid this place like the plague. Ants in the coffee pot that still contained contents. Shower and bathroom were disgusting. Told the front desk and they didn’t seem to care. Not even an apology.

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Rooms

Rooms are generally spacious but many feel dated or in need of renovation, with reports of uncomfortable beds, sticking doors, HVAC issues, and spotty in-room Wi‑Fi; some renovated rooms are better.

Related guest reviews

8

Katrine

8 Aug 2025

·

Stayed 1 night

I stay primarily at Hilton properties, but was disappointed in the bed at this location, both my husband and I woke with sore hips and necks. Very surprised.

4

Richard

17 Feb 2025

·

Stayed 1 night

I was actually disappointed with the one night I stayed here. I was given a room with a door that was difficult to close, and there are other signs of wear and tear within the room. Moreover, the room was one floor directly below a top floor be ballroom where there was a wedding reception that lasted until midnight and the noise was so loud I was unable to sleep. So, it was not the best experience for me

6

Felicia

26 Dec 2024

·

Stayed 3 nights

The rooms need to be upgraded.

10

Peter

31 Dec 2024

·

Stayed 1 night

the staff was great!! hotel was clean parking was ample. The bed was horrible, my girlfriend woke up with bad spasms and I had a neck ache.

4

Oscar

23 Sept 2024

·

Stayed 27 nights

WIFI did not work to the 4th floor. Some staff very rude and unhelpful. Could not get room service work on schedule. Lots of weddings and parties on weekends.

6

hamlet

4 Feb 2025

·

Stayed 1 night

Need to renovate..

6

Lemuel

28 Feb 2024

·

Stayed 1 night

A bit dated decor, duct tape on things, bar closes way too early. They should find a way to step it up when you’re the best hotel on the whole island, overall not bad

10

Daniel

15 Jan 2025

·

Stayed 1 night

Bar is very nice, but bathroom is far away. Gym is very nice with lots of new equipment. Room quality varies between floors. Floor 4 the rooms are very nice.

6

Johnita

22 Jan 2024

·

Stayed 2 nights

Outside looks great the rooms inside is very DATED! Nothing up to date, thermostat hanging off the wall

8

Michael

18 May 2025

·

Stayed 1 night

Nice enough. Room was dated

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Service

Service is often praised as friendly and helpful, yet recurring issues include slow or unresponsive follow‑through on requests, room‑type mix‑ups, and occasional late‑night access or check‑in frustrations.

Related guest reviews

10

Taylor

28 Mar 2025

·

Stayed 3 nights

Comfortable and the staff was accommodating to any concerns we had.

6

John

29 Apr 2025

·

Stayed 2 nights

I contacted front desk to notify them that I am arriving late and might be after mid-night. She told me that I need to contact the front office again to check with the after mid-night staff to see the room availabilities. Also, on my check out day, I called the front desk early morning to ask them for late check out because I am part of wedding group that were allowed to get checked out at 1 pm. The staff told me no and if I stayed till 1 pm I will be charged extra fee. Additionally, I asked for coffee at the room and received only 2 coffee cups. I would suggest the staff need to be more professional with the customers and provided better customer service.

10

Allison

5 Oct 2025

·

Stayed 1 night

Everything was excellent and imma bit picky. Newly renovated rooms, all employees were so very friendly and helpful. We were there for a family wedding and the venue was lovely! Beautiful setting for such an occasion. Highly recommend!

10

Alec

16 Apr 2023

·

Stayed 1 night

When I stayed at the Hilton Garden Inn I lost my phone and missed my flight from Newark. The front desk staff were amazing and helped me get a cab along with booking a flight. They were so calm, empathetic and helpful to my situation and helped me get home safely which I couldn't have done without them.

10

Erica

30 May 2024

·

Stayed 1 night

Staff so friendly

6

Joseph

10 Jun 2024

·

Stayed 1 night

Check-in was 4pm. At 6pm, when we arrived, no room was available to us. The team member helping us was polite, but inexperienced. She has no other answer but to tell us to wait. She did call for assistance. No upgrades, no different accommodations. Just wait. We asked for a couple of extra pillows. When we returned later that evening, no extra pillows. The desk was sticky, as it had not been properly cleaned by the staff. We had a long day of travel and family events. Being stressed by our accommodations was hard for us to tolerate.

8

Charlotte

8 Aug 2024

·

Stayed 1 night

I would have given 5 stars for everything except that our flight was delayed so we got there very late and couldn’t get into the hotel to check in. We spent 20 minutes trying to call the front desk with no answer. We had to walk across to the hotel across the parking lot and luckily the security person over there had the cell number of the manager and was able to tell him to open the door for us. If that man had not been there we would have been stuck outside with no place to go. The hotel next door had no rooms available

10

Sandra

22 Apr 2025

·

Stayed 1 night

The hotel was very good, well located, and quiet. The staff was friendly, and both check-in and check-out were quick and smooth.

6

Darin

1 Nov 2024

·

Stayed 2 nights

Staff seemed very distracted. Housekeeping never came during our stay despite our request for cleaning. Room was spacious but just not very clean. Restaurant staff on site are very nice and the food is good. Location is convenient to the Newark airport but traffic makes it a long drive to the ferry station etc. No other eating options near by.

2

Yousef

16 Sept 2024

·

Stayed 2 nights

Poor customer service

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Location

Quiet, suburban setting with easy highway access; many guests say a car is needed because dining and shopping are limited nearby. Some also find it convenient to Newark Airport and Staten Island sites.

Related guest reviews

6

viviana

7 Aug 2024

·

Stayed 1 night

Close to the airport

10

ELIZABETH

22 Dec 2024

·

Stayed 1 night

We arrived around 8:30 at night. Our check in was quick and the staff was friendly. We were able to get to our room right away and unwind from our long travels. The room was clean, a little outdated, but very comfortable. The rugs in the hallway were stained, so we were nervous that the room would not be as clean as it was. The lobby was beautifully decorated for Christmas. It was about 1/2 hour from the city but an easy drive. The location was great. We enjoyed our stay!

10

Joseph

29 Apr 2023

·

Stayed 2 nights

Comfortable and clean. Excellent fitness facility. Good location right near highway.

6

David

17 Jan 2025

·

Stayed 1 night

The hotel is in the industrial Park. There is nothing around it. The food was overprepared and not that great. I did not get the rule that I have requested. And on top of it all, when I checked out, the front desk did not asked whether I had a good stay

10

Mariusz

24 Dec 2024

·

Stayed 1 night

To properly assess this location, it is necessary to compare it to local hotels. This is exactly what makes the difference. Most hotels are run down, tired and in need of overhaul, this location is clean, neat, somewhat in the middle of nowhere, but from moment you walk in and all the way to the room, there is no fear of ‘what have I done? where in the hell I am staying overnight?’. It is my new stay at location, even though I have to pay toll to get over bridge to the boroughs.

10

Lucian

13 Dec 2024

·

Stayed 1 night

A perfect place to stay not too far from New York at a reasonable price.

8

Rhonda

28 Nov 2024

·

Stayed 3 nights

This hotel was very nice. Excellent location. Easy on and off highway , amazing choice for food. Excellent service, all hotel staff were very helpful and polite. Very upbeat attitude from everyone. In hotel restaurant had fantastic dinner. Our Room was huge and clean. The only negative I can mention is the mattress is overdue for a replacement. They are doing remodeling so maybe that is on tap for replacement. All in all 4 1/2 stars on 5 star scale

10

Jennifer

4 Jul 2023

·

Stayed 5 nights

Convenient location, nice grounds...

10

Noel Sotomayor

29 May 2023

·

Stayed 2 nights

The only negative thing is that there is no shopping and dining around the hotel. Need a car to stay in this hotel.

8

Lisa

15 May 2025

·

Stayed 1 night

Lovely option for a stay on Staten Island. Quiet, clean, spacious rooms! Friendly service/front desk! If you’re coming in from out of town you need a car to get here. Lots of parking, although a good amount of cars parked in the lot are purposely taking up two spaces.

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Dining

Lorenzo’s and the breakfast buffet receive strong praise for quality and service. Some guests find prices high, note the lack of free continental breakfast or room service, and occasionally mention loud music or an odd vibe.

Related guest reviews

10

Fran

20 Mar 2025

·

Stayed 1 night

Very clean updated room, comfortable bed, kuerig coffee and excellent restaurant on the premises

8

trisha

27 Oct 2024

·

Stayed 2 nights

No water for te room! Room smelled weird. No room service only a restaurante that you would have to go down to order food. Asked for silverware at front desk and they never brought it! Not great. Customer service is none but I guess the spot is basic due to location it’s good for private parties and stuff but not great for traveler

10

Christine

19 Sept 2024

·

Stayed 3 nights

I wanted a quiet, solitary weekend all to myself to work on a writing project. The room was pleasant, a king size bed, mini refrigerator, microwave and coffee maker. It was quiet, clean, desk top space, an extra chair to cozy into for catching up with tv news and searching for a movie to watch at night. The buffet breakfast is amazing! Opulent, an excellent omelet station, pancakes, waffles, bagels and assorted bread, pastry, oj and choice coffee. An unexpected interval was a spectacular 15-minute fireworks display on Sunday night. It was a surprise wedding gift from the parents of a couple celebrating their wedding at the venue. Guests were given notice, to avoid concerns about noise. So I went outside to watch, along with some other guests. Based on what I wanted and needed for my little getaway, it was exactly right.

10

Stephen

8 Sept 2024

·

Stayed 1 night

Great restaurant and bar!

10

Daryn

3 Apr 2023

·

Stayed 1 night

Hotel staff were all friendly. Easy check in, check out. Parking lot, not parking garage which worked well for me as my truck will not fit in most parking garages. Parking lot was just steps from front door/lobby. Lorenzo's restaurant/bar , left of lobby was great for before/after dinner drinks. We also had their breakfast buffet the following morning, chef omelet station was great.

10

Kathryn

1 Mar 2025

·

Stayed 1 night

Clean check in very easy great restaurant/bar in hotel

10

Michelle

31 Jan 2023

·

Stayed 2 nights

I would recommend this hotel. The staff was very pleasant. The restaurant and bar were top notch.

10

Marcia

13 Feb 2025

·

Stayed 2 nights

The property is clean, the restaurant has excellent food and it is convenient to many Staten Island sites and close to the NJ Turnpike

8

Gretchen

13 Jan 2025

·

Stayed 2 nights

Breakfast at restaurant was reasonable and good.

10

angelina

23 Nov 2024

·

Stayed 2 nights

Excellent except no continental breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $208	2 $187	3 $187	4 $190	5 $188	6 $263	7
8 $179	9 $179	10 $179	11 $179	12 $169	13 $263	14 $226
15 $169	16 $169	17 $169	18 $169	19 $169	20 $179	21 $179
22 $169	23 $169	24 $169	25 $182	26 $241	27 $180	28 $179
29 $169	30 $169

Hilton Garden Inn New York / Staten Island

Prices for Hilton Garden Inn New York / Staten Island

Monthly average prices

About this property

Location

Room options

Deluxe Suite, 2 Queen Beds

Room, 2 Double Beds

Junior Suite, 1 King Bed

Suite

Standard Room

Room, 2 Double Beds, Accessible

Room, 1 King Bed

Classic Room

Room, 1 King Bed, Accessible

Room, Accessible

Studio

Guest reviews of Hilton Garden Inn New York / Staten Island

Who stays here?

What guests think

Property policies

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FAQs about Hilton Garden Inn New York / Staten Island

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