Name: Comfotel BLU
Address: 114 Shepherds Bush Road, Addison, London, England, United Kingdom, London, Greater London, GB
Price range: US$75–US$175 per night
Rating: 6.43

What guests think

Reviews of Comfotel BLU describe a budget stay with convenient access to Hammersmith, Shepherd's Bush, and Westfield, decent value for short visits, but mixed experiences around room quality, maintenance, and accuracy of listings for amenities including air conditioning and breakfast.

Guests often appreciate the friendly staff and straightforward check in, and find rooms basic but adequate for short stays. Common drawbacks include small rooms, maintenance issues like faulty TVs or lights, and inconsistent cleanliness. Some reviews report unreliable Wi-Fi, misleading listings about breakfast or air conditioning, occasional water or shower pressure problems, and no lift for upper floors. Best for short, budget stays where price matters more than amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Wi-Fi is fast when working but several reviews report dropouts or no internet. Some amenities are unreliable or not as listed, including TVs, air conditioning, hot water and shower pressure, and there is no lift.

Related guest reviews

8

MR

13 Nov 2025

·

Stayed 1 night

Plenty of shops nearby, the internet kept going on and off in the evening, but when on, was fast.

6

Ewa

13 Dec 2024

·

Stayed 1 night

No light next to the bed . No bed side table . Radiator didn't work . Hot water only in a sink no in a shower

8

Scott

21 Oct 2025

·

Stayed 1 night

The room was perfect for a solo overnight stay, well located for the Hammersmith Odeon and well priced. It's a shame a couple of aspects of the room were lacking as it would have otherwise got a clean sheet. If there's a TV in the room, it should work, mine wouldn't show any channels and if it did, it would stop after a few seconds. The wall light next to the bed looked like it was about to fall off, and the spotlight did not work. Other than these small issues I'd be happy to stay again.

8

Ana

25 Nov 2025

·

Stayed 2 nights

Me tocó hasta el último piso y no hay ascensor por lo que subir las maletas es una pesadilla y el staff se niega a ayudarte, tampoco hay internet!! Fuera de eso la ubicación es buena y la habitación también es rescatable si es que solo vas por un par de noches.

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4

Luca

30 Aug 2025

·

Stayed 3 nights

Esperienza negativa. Nel complesso la struttura potrebbe essere valutata sufficiente (non di più). A parte che le foto sono piuttosto ingannevoli, la pulizia non è il massimo, ma non è la cosa peggiore, e forse siamo nella media della zona. Ma la cosa grave è che su 3 notti, la prima l' acqua andava e veniva e il personale lo ha giustificato col fatto che fossimo nel piano mansardato e quindi la pressione fosse bassa. Le altre due siamo stati completamente senza. Da sottolineare che ci è stata offerta una camera vuota da usare per la doccia, ma 5 piani più sotto. Ok, va bene, finchè nell'ultimo giorno tutta la struttura non ha avuto più l'acqua. Il personale continuava solo a dire che avevano chiamato per la riparazione. Ero con tutta la famiglia e non potersi lavare non è una bella esperienza. Mi sono dovuto arrangiare con boccioni di acqua comprati per fortuna nel vicino supermarket. Sottolineo che questo sito, nonostante il mio reclamo ha dichiarato di non poter fare nulla a riguardo, con rimborsi anche parziali. Peccato perchè la zona è comoda a servizi e metro (10 min.). Anche se un po'rumorosa per il passaggio frequente della polizia (vicino c'è una stazione della polizia)

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4

hafiza

21 Jul 2022

·

Stayed 1 night

Property was listed as having air conditioning however upon arrival they said it was an error on the listing. A major error considering I was with a person that had a health condition at the time. Room was very small and also extremely noisy as it sat on a main road.

10

Eugene

11 Dec 2025

·

Stayed 1 night

Fast and reliable wifi 2 Big beds Big shopping centre near stay so lots of shopping and food to choose from

4

Daniela

31 Jan 2025

·

Stayed 5 nights

No penúltimo e ultimo dia da nossa estadia, ficamos sem internet a rede móvel era péssima. A sanita e a pia entupiam quando usadas e o chuveiro não tinha pressão. As camas era confortáveis e o espaço era quente.

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4

Andrew

19 Jul 2022

·

Stayed 1 night

It wasn't a nice experience. I booked as it said air conditioning and tv, it had neither. A small fan in the room which id have gotten more air if a mouse was breathing on me, tv in the room but the remote was removed due to covid i was informed by the receptionist... the bed was the most uncomfortable ive slept in in my life, small and just sank in the middle, the room was like a wardrobe and barely room to turn in it

2

Hazel

8 Aug 2025

·

Stayed 1 night

Didn’t get to stay at Comfort Blue. Was sent to a partner hotel (Euro). But did get an upgrade on arrival. Nice room. However there was a sign on the window to say the window was broken and not to open. It was open already. Couldn’t shut it, so noisy until late. Water started to come through the bathroom ceiling and wall at 11 pm. A stream at first, reducing to dripping for the rest of the night. No one at reception to report it to. Had to keep emptying a bin catching the brown water several times. Plaster stuck to the duvet (not myne). And no battery in the tv remote. Not much sleep. Shame as it was otherwise a nice room

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Cleanliness

Cleanliness is mixed: several guests found rooms clean and tidy, while others reported mouldy or dirty bathrooms, worn furnishings, dust, and lingering smells. Housekeeping consistency and maintenance affect the overall feel.

Related guest reviews

6

Dörte

1 Oct 2025

·

Stayed 1 night

Zugang zum zweiten Bett und zum Fenster über das vordere Bett. Steckdosen am Boden, "blick" auf müllecke. Gute Sauberkeit, freundlicher Empfang

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8

Sean

23 Feb 2022

·

Stayed 1 night

This is excellent value for money. Clean and comfortable. New carpets were being laid during my stay and I could see that a lot of effort has gone into making the accomodation feel modern, well maintained and comfortable. I would stay again.

6

Nhiel

29 Oct 2025

·

Stayed 1 night

Need to improve the cleanliness of the room, though, nearby amenities, malls and restaurants.

8

Mark

2 Dec 2025

·

Stayed 1 night

Clean room.

4

åse karin

7 Aug 2022

·

Stayed 3 nights

Dårlige rom som ikke tilsvarte bildene og ingen renhold. Ikke fikk vi ekstra dyne. Kun 2 stk.Reiste med datter og barnebarn. Og fikk øverste etasje med skråtak. Mye støv på vifte og div andre tinga. Dette er det værste sted jeg har bodd på i london

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6

Rebecca

16 Oct 2025

·

Stayed 1 night

Our stay was absolutely ideal for what we wanted at the price we paid. The room was small but well equipped and the beds were comfortable. The bathroom was quite mouldy and slightly run down, but the room otherwise seemed clean. We stayed for just one night as we were attending an event nearby and it was ideal for a short stay like this.

4

Phoebe

8 Jun 2025

·

Stayed 2 nights

Bearable, but kind of rubbish for what you pay. I don’t know if it’s the northern in me, but we paid £202 for two nights. Last time we were in London we paid £64 a night, and stayed in a much better hotel in Kensington Gardens. It was not worth the £202. The toilet barely flushed, it was blocked upon arrival before we even used it, and we got blamed for using toilet wipes. This was despite me telling him it was blocked when we got there? I think he presumed I’d put my makeup wipes down the toilet. Anyway, it needed a plunger to unblock the last guests issue. Tatty furnishings, radiator a tetanus risk (rust everywhere), bent picture frames, a shoddily painted mirror in the basement, exposed nails in the table. No hand soap in the bathroom, carpet has seen better days, no shampoo or conditioner (that’s just me being pedantic, but it would’ve been nice to be warned). Maid who came in 30 minutes before check out and rudely told us check out was at 11. Fair enough, but no need to be rude. 10 minutes away from a tube station which is nice. Be warned there’s about 4 other Comfotels on this road so make sure you go to the right one.

6

Toby

6 Sept 2025

·

Stayed 1 night

Stayed for a night in 4 person room and was fine for our purposes as location is good. Is a budget hotel so you get what you pay for. Free wi fi was good and room was clean. Only downside was that my wife didnt sleep well as there was a dip on one side of the double beds.

8

Marc

20 Dec 2024

·

Stayed 1 night

Chambre petite mais calme, propre et fonctionnelle. Bien pour une nuit

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4

Mehrsa

9 Mar 2022

·

Stayed 1 night

Very dirty toilet and bathroom. The blankets smelling cigarettes.

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Rooms

Rooms are basic and often small, with mixed comfort: some highlight comfortable or large beds and adequate amenities, while others mention noise from the road, limited ventilation, and issues with fixtures like TVs or lighting.

Related guest reviews

8

Jason

7 Aug 2025

·

Stayed 1 night

Friendly welcome and whilst a fairly basic room had everything I needed for an overnight stay.

6

Somaya

8 Sept 2025

·

Stayed 2 nights

Great area, kind staff, bed not the most comfortable, room had door to the garden which i understand needs locking for safety but means no air, definitely needs fan in the summer.

6

Tom

12 Jul 2025

·

Stayed 1 night

Value for money but very noisy but this may have been the location of my room

8

Scott

21 Oct 2025

·

Stayed 1 night

The room was perfect for a solo overnight stay, well located for the Hammersmith Odeon and well priced. It's a shame a couple of aspects of the room were lacking as it would have otherwise got a clean sheet. If there's a TV in the room, it should work, mine wouldn't show any channels and if it did, it would stop after a few seconds. The wall light next to the bed looked like it was about to fall off, and the spotlight did not work. Other than these small issues I'd be happy to stay again.

4

hafiza

21 Jul 2022

·

Stayed 1 night

Property was listed as having air conditioning however upon arrival they said it was an error on the listing. A major error considering I was with a person that had a health condition at the time. Room was very small and also extremely noisy as it sat on a main road.

8

Chris

15 Jul 2022

·

Stayed 1 night

The room is pretty basic and contained, but it had everything you'd need for a short stay. Given the temperatures, the addition of a fan was very welcome! Shower was okay but door didn't close properly, extractor fan was very loud, and providing shower gel but no shampoo seemed strange. But, like I say, for the price, given most places in London are double/triple, I was very impressed in terms of value.

10

Eugene

11 Dec 2025

·

Stayed 1 night

Fast and reliable wifi 2 Big beds Big shopping centre near stay so lots of shopping and food to choose from

6

Rebecca

16 Oct 2025

·

Stayed 1 night

Our stay was absolutely ideal for what we wanted at the price we paid. The room was small but well equipped and the beds were comfortable. The bathroom was quite mouldy and slightly run down, but the room otherwise seemed clean. We stayed for just one night as we were attending an event nearby and it was ideal for a short stay like this.

6

Shu

24 Jul 2022

·

Stayed 2 nights

I was in room 22 which was on the ground floor, with a glass door to the backyard which was locked and cannot be opened.

6

Toby

6 Sept 2025

·

Stayed 1 night

Stayed for a night in 4 person room and was fine for our purposes as location is good. Is a budget hotel so you get what you pay for. Free wi fi was good and room was clean. Only downside was that my wife didnt sleep well as there was a dip on one side of the double beds.

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Service

Staff are frequently described as friendly and helpful, with easy or late check in noted. However, some guests experienced poor communication or assistance, including breakfast misinformation, no help with luggage, or difficulty reaching staff.

Related guest reviews

6

Dörte

1 Oct 2025

·

Stayed 1 night

Zugang zum zweiten Bett und zum Fenster über das vordere Bett. Steckdosen am Boden, "blick" auf müllecke. Gute Sauberkeit, freundlicher Empfang

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8

Jason

7 Aug 2025

·

Stayed 1 night

Friendly welcome and whilst a fairly basic room had everything I needed for an overnight stay.

8

Joyeuse

21 Jul 2025

·

Stayed 1 night

Easy check in as we arrived very late. The place was very quiet, safe and accessible to the public. Staff was very friendly and helped us call the taxi in the morning. Good experience

8

Ana

25 Nov 2025

·

Stayed 2 nights

Me tocó hasta el último piso y no hay ascensor por lo que subir las maletas es una pesadilla y el staff se niega a ayudarte, tampoco hay internet!! Fuera de eso la ubicación es buena y la habitación también es rescatable si es que solo vas por un par de noches.

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10

eder osvaldo

28 May 2025

·

Stayed 1 night

Me encanta el servicio de comfotel me he hospedado varias veces ahi

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10

Taimoor

16 Jun 2025

·

Stayed 1 night

check in and check out was easy, and reception looks really nice. easy to get to all places including underground and westfield. breakfast would have been nice but we went gails next door. will recommend. thanks

8

Ka Yee

4 Nov 2025

·

Stayed 2 nights

Overall comfortable and friendly staff

10

guy

28 Sept 2022

·

Stayed 2 nights

A great budget hotel that is ideally situated between hammersmith and Sheperd's Bush. A very friendly receptionist with who i had a nice chat. The room was very clean and cosy. No luxury but a nice room with a good shower and a very comfortable bed. I would recommend.

4

Phoebe

8 Jun 2025

·

Stayed 2 nights

Bearable, but kind of rubbish for what you pay. I don’t know if it’s the northern in me, but we paid £202 for two nights. Last time we were in London we paid £64 a night, and stayed in a much better hotel in Kensington Gardens. It was not worth the £202. The toilet barely flushed, it was blocked upon arrival before we even used it, and we got blamed for using toilet wipes. This was despite me telling him it was blocked when we got there? I think he presumed I’d put my makeup wipes down the toilet. Anyway, it needed a plunger to unblock the last guests issue. Tatty furnishings, radiator a tetanus risk (rust everywhere), bent picture frames, a shoddily painted mirror in the basement, exposed nails in the table. No hand soap in the bathroom, carpet has seen better days, no shampoo or conditioner (that’s just me being pedantic, but it would’ve been nice to be warned). Maid who came in 30 minutes before check out and rudely told us check out was at 11. Fair enough, but no need to be rude. 10 minutes away from a tube station which is nice. Be warned there’s about 4 other Comfotels on this road so make sure you go to the right one.

2

Hazel

8 Aug 2025

·

Stayed 1 night

Didn’t get to stay at Comfort Blue. Was sent to a partner hotel (Euro). But did get an upgrade on arrival. Nice room. However there was a sign on the window to say the window was broken and not to open. It was open already. Couldn’t shut it, so noisy until late. Water started to come through the bathroom ceiling and wall at 11 pm. A stream at first, reducing to dripping for the rest of the night. No one at reception to report it to. Had to keep emptying a bin catching the brown water several times. Plaster stuck to the duvet (not myne). And no battery in the tv remote. Not much sleep. Shame as it was otherwise a nice room

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Location

Convenient for Hammersmith and Shepherd’s Bush, with Westfield, shops, and the Underground within walking distance. Some rooms face busy roads and can be noisy.

Related guest reviews

6

Somaya

8 Sept 2025

·

Stayed 2 nights

Great area, kind staff, bed not the most comfortable, room had door to the garden which i understand needs locking for safety but means no air, definitely needs fan in the summer.

6

Tom

12 Jul 2025

·

Stayed 1 night

Value for money but very noisy but this may have been the location of my room

8

Scott

21 Oct 2025

·

Stayed 1 night

The room was perfect for a solo overnight stay, well located for the Hammersmith Odeon and well priced. It's a shame a couple of aspects of the room were lacking as it would have otherwise got a clean sheet. If there's a TV in the room, it should work, mine wouldn't show any channels and if it did, it would stop after a few seconds. The wall light next to the bed looked like it was about to fall off, and the spotlight did not work. Other than these small issues I'd be happy to stay again.

10

eder osvaldo

28 May 2025

·

Stayed 2 nights

Está en la zona de hammersmit en es la zona céntrica de Londres pero en relación precio está muy bien ubicada

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8

Keighley

16 Feb 2026

·

Stayed 1 night

Basic but nice enough hotel for last minute overnight stay, location was close to where I needed to be & easy to get to Westfield shopping centre, can’t complain for price paid.

4

Luca

30 Aug 2025

·

Stayed 3 nights

Esperienza negativa. Nel complesso la struttura potrebbe essere valutata sufficiente (non di più). A parte che le foto sono piuttosto ingannevoli, la pulizia non è il massimo, ma non è la cosa peggiore, e forse siamo nella media della zona. Ma la cosa grave è che su 3 notti, la prima l' acqua andava e veniva e il personale lo ha giustificato col fatto che fossimo nel piano mansardato e quindi la pressione fosse bassa. Le altre due siamo stati completamente senza. Da sottolineare che ci è stata offerta una camera vuota da usare per la doccia, ma 5 piani più sotto. Ok, va bene, finchè nell'ultimo giorno tutta la struttura non ha avuto più l'acqua. Il personale continuava solo a dire che avevano chiamato per la riparazione. Ero con tutta la famiglia e non potersi lavare non è una bella esperienza. Mi sono dovuto arrangiare con boccioni di acqua comprati per fortuna nel vicino supermarket. Sottolineo che questo sito, nonostante il mio reclamo ha dichiarato di non poter fare nulla a riguardo, con rimborsi anche parziali. Peccato perchè la zona è comoda a servizi e metro (10 min.). Anche se un po'rumorosa per il passaggio frequente della polizia (vicino c'è una stazione della polizia)

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10

Taimoor

16 Jun 2025

·

Stayed 1 night

check in and check out was easy, and reception looks really nice. easy to get to all places including underground and westfield. breakfast would have been nice but we went gails next door. will recommend. thanks

10

Eugene

11 Dec 2025

·

Stayed 1 night

Fast and reliable wifi 2 Big beds Big shopping centre near stay so lots of shopping and food to choose from

10

guy

28 Sept 2022

·

Stayed 2 nights

A great budget hotel that is ideally situated between hammersmith and Sheperd's Bush. A very friendly receptionist with who i had a nice chat. The room was very clean and cosy. No luxury but a nice room with a good shower and a very comfortable bed. I would recommend.

6

Toby

6 Sept 2025

·

Stayed 1 night

Stayed for a night in 4 person room and was fine for our purposes as location is good. Is a budget hotel so you get what you pay for. Free wi fi was good and room was clean. Only downside was that my wife didnt sleep well as there was a dip on one side of the double beds.

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Dining

Multiple reviews report that breakfast was listed but not provided, and there is little to no on-site dining. Guests often rely on nearby cafes and shops.

Related guest reviews

4

Rowena

28 Oct 2025

·

Stayed 1 night

In there website free breakfast but its not. Very disappointed

10

Taimoor

16 Jun 2025

·

Stayed 1 night

check in and check out was easy, and reception looks really nice. easy to get to all places including underground and westfield. breakfast would have been nice but we went gails next door. will recommend. thanks

4

Kristine

26 Oct 2025

·

Stayed 1 night

Misleading information on booking tge hotel regards breakfast. On the website it does state that there is breakfast , on arrival I was informed opposite.

10

Eugene

11 Dec 2025

·

Stayed 1 night

Fast and reliable wifi 2 Big beds Big shopping centre near stay so lots of shopping and food to choose from

2

Malin Elisabeth

22 May 2023

·

Stayed 2 nights

Det var inte mycket som stämde överens med bilderna som låg på deras hemsida. Rummen var fruktansvärt små med dålig standard, o bilderna var från ett hotell på en helt annan adress. Jag hade aldrig frivilligt bokat in mig på ett sådant här rum. Där fanns ingen tillgång över huvudtaget på mat på hotellet vilket resulterade i att vi fick jaga efter frukost ena dagen när vi skulle iväg på event. Trappan som ledde ner till vårt rum var så snäv o brant att jag som har kronisk smärta hade stora svårigheter att ta mig upp o ner.

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Month	Average price
January	US$66
February	US$70
March	US$63
April	US$76
May	US$74
June	US$81
July	US$89
August	US$80
September	US$68
October	US$82
November	US$71
December	US$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $86	7 $86	8	9	10 $85	11	12
13 $80	14 $89	15	16 $115	17	18	19
20 $94	21 $95	22 $115	23 $175	24 $85	25	26
27 $81	28 $82	29 $84	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2	3
4 $85	5 $157	6	7 $154	8	9	10
11 $81	12 $81	13 $88	14 $89	15	16	17
18 $79	19 $79	20	21 $80	22 $92	23 $103	24
25 $75	26 $84	27 $111	28 $118	29 $83	30 $90	31

Comfotel BLU

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