City Express by Marriott Houston Intercontinental Airport

The bed was comfortable. The room was quiet and we felt safe there.

It's very dated, but wouldn't be terrible if the hallways and entryway hadn't been stifling hot and smelly. Our tween said the bed was comfy, but I thought the mattress was too thin. It was mostly clean and well maintained, with the exception of the shower floor which was very grubby and the ice bucket that was straight up filthy. It was fortunate that the restaurant was never open since trying to eat there would not have worked well due to the temp and odor ugh. we absolutely got what we paid for, and wouldn't do it again.

The place smelled bad as soon as you entered the lobby. None of the pictures on their website when booking are accurate. One of the main reasons I booked this place was because it mentioned a hot tub, which was filled in when I got there. The room was disgusting, it smelled like urine and it was not well lit despite having all lights on. The room felt dark and dirty. As soon as I stepped into the room I went back to the lobby to let them know I cannot stay here. They REFUSED to refund and were immediately hostile. Expedia called the hotel after I reported the entire situation (the building should be condemned), and the manager refused to approve the refund form. I DO NOT RECOMMEND to Anyone!!!

Double charged during check in. No resolution after 5 days. NO pool. NO breakfasts. I will NOT be back.

Nothing was right! Old, dirty, not looking safe outside.