Budget Flats Brussels

There was spiders in room and walls have rusty and room in unkept condition- one of the plugs broken off the wall

I had stayed at a number of budget hotels in my 30+ years of traveling. Even at a budget hotel it should be clean. When I checked in, there was mold in the bathroom ceiling. After some discussion they moved me to another room which was cleaner but then the TV didn't work. I again raised this to their attention and they said only two TVs work in the buiding and they were renovating and did not have a timeline of when the TVs would be working for anyone. Even at a budget hotel mold is not acceptable and is a health issue. The listed amenity of the TV is not working so that should be removed as an amenity and that is false advertising. I shall file a formal complaint with the commission in Brussels regarding this establishment. Any room with mold should not be rented out due to health issues until appropriate measures have been taken to completely remove the mold. Travelers should also be aware that this is an older building so it does take around 5 minutes to get hot water in the shower. Also as others have pointed out there really aren't any convenience stores, grocery stores, restaurants or really anything in walking distance. I took the 98 bus (the 98 bus stop is on the street) into Brussels and it generally took around 30 minutes to get to the Grand Hall area. So you should be prepared for that if you plan to use public transportation.

This was the worst and dirtiest hotel I have ever stayed at. The check-in process was a complete failure. They emailed us a code to open a safe that was supposed to contain the envelope for self-check-in. However, when we arrived and opened the safe, it was empty. We contacted the hotel, and they said they couldn’t reach the manager and told us to wait. They couldn’t specify how long we would need to wait. After approximately an hour, the manager finally arrived and gave us the envelope. When we requested to cancel our reservation, we were told we needed to speak with the manager to discuss a refund. The room itself was a total disaster. It smelled terrible, just like the rest of the hotel. The bed was sagging in the middle, and the sheets also smelled bad. The entire room, including the bathroom, was old and poorly maintained. Additionally, the parking that was advertised was not available, and the hotel looked nothing like the photos. It felt unsafe as well; the door locked with a basic key, and it didn’t seem sturdy. There was a small heater in the room, but no outlet to plug it in. What’s worse, we weren’t the only ones facing issues. There were others in the same situation, frustrated with the lack of service. Despite all this, no apology or compensation was offered. Being left in the cold, waiting without any clear communication, was an unacceptable experience. We’ll be lucky if we didn’t catch something from this place.

Overall considering Brussels high prices this is a good value option, with some issues. The main ones being their check-in and checkouts policy. They only allow you to check-in very late and if you want to actually meet somebody within a tight 2 hour window. I think they might have the option to check in without concierge but that's a risk and I have had bad experiences in the past with other properties. Facilities are a bit dated especially the bathroom and bed had a mattress too thin and soft but overall as mentioned it was good value. Checkout is very early at 10am especially considering they don't allow you in the room before 16.

Early check in didn’t work, it’s stated that reception opens at 9am, at 9 the receptionist didn’t bother to attend to us.it’s mentioned that early checkin was possible at a fee (no time specified), I arrived and I was told it’s not possible and no refund was given.