Name: Extended Stay America Suites - Houston - IAH Airport
Address: 1500 North Sam Houston Parkway East, Aldine, Houston, Texas, United States of America, Houston, Harris County, US
Price range: $42–$71 per night
Rating: 6.07

What guests think

At Extended Stay America Suites - Houston - IAH Airport, guests appreciate the low prices and proximity to IAH and the freeway, but many reviews report widespread cleanliness problems, including bugs and odors, alongside recurring check-in and customer service issues.

Several facilities were out of service during stays, such as a closed pool and missing ice machines, and some guests noted laundry or elevator problems. Rooms are often dated with broken fixtures or nonworking TVs, though a few mention comfortable beds or recent renovations. A few guests also raised safety concerns around the parking area. Expect a budget stay with significant trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple guests encountered facilities out of service, notably a closed pool and no ice machines; some also reported laundry dryers offline and occasional elevator or equipment issues. A few noted ongoing renovations.

Related guest reviews

4

Elsa

Jul 27, 2025

·

Stayed 2 nights

Says it’s smoke free hotel yet as soon as you walk in it smell so bad like smoke as well as rooms. No conditioner or blow dryer in rooms. Cheap beds , room look nothing like the pictures. Pool is close yet they don’t disclose that. It was so bad we didn’t go back for the second night even if we paid we booked another hotel.

6

Kimberly

Oct 5, 2024

·

Stayed 2 nights

Clean property. They're renovating. Front desk was friendly.

2

Nathaniel

Jul 12, 2024

·

Stayed 4 nights

Roaches, mold, appliances not working, but at least the elevator works now

6

TiaErika

Jun 22, 2024

·

Stayed 2 nights

There was a mass amount of bugs dead in multiple locations, like the fridge and bathroom, and around the room, or literally crawling up the walls. I had to take photos as proof to show the front desk and there was literally one on the counter as i was showing them. The laundry room was open to all guests, but the dryers were offline the entire stay so i couldn't dry my laundry until i took it up to the front desk. The staff was very accommodating and understanding, which was about the only upside, and the beds were well made and soft.

2

Wes

May 19, 2024

·

Stayed 1 night

This place was very very unclean and had zero items for my stay. Pool was recently broken, ice machines were removed. Only one exceptionally over priced vending machine.

10

Andrea

Jul 4, 2023

·

Stayed 1 night

Great bargain, laundry, gym, pool, and jacuzzi. The kitchenette has 2 burners, hotel offers pots and pans, toaster, coffee pot, plus dishes, silverware and linens.

8

wilhemina

May 13, 2025

·

Stayed 2 nights

Young lady was very helpful but amenities wasn't up to date

8

silvia

Sep 21, 2024

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Stayed 1 night

I made the reservation primarily for the pool. Its wasn't until check-in that the young lady said it was closed. The carpet was damp. There is no ice machine.

4

Kendra

Apr 27, 2024

·

Stayed 7 nights

There are massive of roaches in the room that I had to live in at that time. And not being able to use the luggage carrier to roll my luggage from the room back to my car because someone decided to hold it hostage with the 1 they got. They need to at least have 3 available. That's sad. I won't go back to this 1.

2

Darwin

Jun 11, 2024

·

Stayed 1 night

Poor conditions, only two elevators and both non operative, dirty, unsafe, terrible location, terrible staff, Expedia’s booking system was not accepted

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring concern, with many reports of roaches and other insects, strong odors, dirty carpets, and poorly prepared rooms. A smaller number of reviews mention clean rooms or recent remodeling.

Related guest reviews

2

Dotch

Aug 9, 2024

·

Stayed 1 night

Not clean

2

Jose

Jul 14, 2024

·

Stayed 2 nights

Roaches cockroaches everywhere

2

Jose

Jul 13, 2025

·

Stayed 2 nights

Unacceptable. The place smelled like cigarettes and urine.

2

Naomi

Apr 27, 2023

·

Stayed 5 nights

Don’t ever stay here they have bugs and they keep your money if you don’t wanna stay there no more because of the bugs. The hallways smell like cigarettes it’s just so dirty n should be shutdown. Worst experience ever.

10

Cynthia

Feb 7, 2025

·

Stayed 1 night

Everything was clean and newly remodeled.

6

TiaErika

Jun 22, 2024

·

Stayed 2 nights

There was a mass amount of bugs dead in multiple locations, like the fridge and bathroom, and around the room, or literally crawling up the walls. I had to take photos as proof to show the front desk and there was literally one on the counter as i was showing them. The laundry room was open to all guests, but the dryers were offline the entire stay so i couldn't dry my laundry until i took it up to the front desk. The staff was very accommodating and understanding, which was about the only upside, and the beds were well made and soft.

2

Juan C.

Apr 29, 2024

·

Stayed 1 night

Room carpet is very dirty, old furniture, roaches in the kitchen table and restroom.

2

Robert

May 10, 2024

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Stayed 1 night

I walked into my room and it was unmade and not sanitary

2

Rami

Jun 21, 2025

·

Stayed 1 night

Room was full of flies and insects.

6

Sabrina

Feb 16, 2024

·

Stayed 3 nights

There’s bugs, dirty carpets and poorly cleaned floors in the rooms. The shower has mold, and there’s no light blocking curtains

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Rooms

Rooms feel dated, with frequent maintenance issues like nonworking or old TVs, broken fixtures, limited blackout curtains, and some noise. Several guests found the beds comfortable, and some appliances worked well.

Related guest reviews

6

Ross

Jun 28, 2025

·

Stayed 1 night

Door barely locked room was noisy. Furniture looked beaten up.

10

Latrice

Jan 18, 2023

·

Stayed 19,374 nights

Nice rooms

8

sandra

Aug 15, 2025

·

Stayed 1 night

There was hair on the floor, bed was comfy, some little beetles running around, and there are no curtains so the parking lot lights are bright

6

Michael

Aug 2, 2024

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Stayed 1 night

Bed spread was very thin and cheap. I saw small roaches

4

Tarik

Feb 27, 2025

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Stayed 5 nights

Property was noisy due to construction. The bathroom sink faucet was broken (spraying water everywhere, instead of a steady stream). Also, the A/C unit’s automatic function was broken, and the air blew constantly, unless I turned it off.

2

Sarah

Mar 18, 2023

·

Stayed 1 night

It was a bad experience, there was cockroaches everywhere, the shower didn’t even have a shower curtain and the room didn’t come with tv .

2

Stephanie

Dec 7, 2022

·

Stayed 19,327 nights

Nothing unique...staff is rarely at desk. They have no toilet tissue nor towels, wifi barely works and the basic cable has been off all morning so no television but this is an extended stay!!!!

8

Matthew

Jul 28, 2025

·

Stayed 2 nights

Bed were comfortable, fridge and AC worked good. No curtains for the blinds is only flaw

10

Alexander

Feb 15, 2023

·

Stayed 1 night

Only thing that was off was the cigarette smell and old tv. Other than great bed, ac, and area!

4

Sandra

Jun 28, 2025

·

Stayed 1 night

The television didn’t work Disappointed

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Service

Service feedback is inconsistent: numerous reports cite rude or unhelpful staff, check-in and booking problems (especially late at night), and refund difficulties; some also struggled to find staff at the desk. Others highlighted helpful employees who tried to assist.

Related guest reviews

2

Norris

Jul 17, 2024

·

Stayed 1 night

I was given a room that reeked of pet urine And pet hair all over the tables counters floors, even on the mini stove and dirty, dirty, dirty, dirty sheets. I contacted Ms.Jeanetta who was so helpful in this regard which I told her I refuse to stay in these conditions she called her manager who seemed to be accommodating in refunding me my stay I have yet to receive because of her avoiding Expedia to process my refund. Please do your research this place is definitely not the place you think it is…….

2

Ihab

Aug 7, 2024

·

Stayed 1 night

I arrived at 11:00 pm to check in and they told me they do not have a room for me though I had a reservation and paid already. Can you imagine being told you have no room after flying for over 10 hours. Terrible.

10

Brad

May 27, 2025

·

Stayed 2 nights

Great stay very helpful and friendly

2

Maresha

Jun 23, 2023

·

Stayed 1 night

I booked a stay late in the evening through Expedia after a cancelled flight due to storms and paid $40 to Uber there, but when I arrived there were multiple people waiting on the lobby and no one at the desk. We finally started calling out, and the hotel staff was sitting on the other side of a half wall watching TV the whole time. She rudely informed us their system was down so she couldn't give us a room. I told her I already paid via Expedia and she basically said too bad and went back behind the wall. I watched multiple people come to the desk while I was sitting there, and she never came out until we informed them she was just back there ignoring everyone. She was very rude to everyone, and didn't apologize or attempt to placate or help anyone. I understand the issue with the system being down, but she handled it horribly. I finally took an Uber back to the airport and slept on the floor there, but there were other clients who had booked directly through the hotel still sitting in the lobby unable to get into a room at 2am when I left. I can't speak for cleanliness or comfort since I never got a room, but the lobby did smell strongly like mildew.

2

Daron

Sep 1, 2025

·

Stayed 1 night

People doing drugs in the parking lot. I tried to check in after a long flight at 1 am an was told I couldn’t check in until 3 that following afternoon after I already paid online

10

Sandy

Jul 1, 2023

·

Stayed 6 nights

My visit started out rocky due to no fault of the property! Nelda went above and beyond to accommodate me and help me get checked in and settled. She was a friendly face throughout the week as well!

2

Anatoliy

Jun 2, 2024

·

Stayed 1 night

Reserved it at the Airport around 10pm . Took Lyft to get to the property . Was told that they don’t take Expedia reservations at all , and Expedia should’ve call me to let me know . Suggested to cancel reservation and try to find something else. Had to do a cash reservation . Waiting on Expedia to contact the property and refund my money .

2

Curtis

Jun 16, 2025

·

Stayed 1 night

We booked a room at 11:53 PM. We attempted to call the hotel but they did not answer. We arrived at the hotel at 12:35 AM. We were told by the front desk agent that the previous day had closed at Midnight and we are considered “no show” we were going to have to pay again in order to get a room. The front desk agent advised me that she did not know how to secure a room without charging us twice. Travelocity and Extended Stay America don’t have a plan in place for this type of situation? I will be disputing one of the two charges. Either Travelocity or Extended Stay will be refunding me.

2

Dustin

Jul 19, 2023

·

Stayed 2 nights

The manager at this hotel is unprofessional and rude. The evening check in person could not find my reservation took 30 minutes to check in then had to deal with the manager next day because he came beating on the door first thing in the morning. Place was run down and dirty. Paid for 2 nights one night was enough, i left and found a new hotel.

6

Hersani

Jan 8, 2024

·

Stayed 1 night

First I booked the room with my rewards arrived to find out no vacancy but in all the attendant was being lazy had 2 rooms available. I was turned around, left to find out I could not use my rewards anywhere else so went back to hotel explained to front desk when she then said lets look at 2 rooms to see if clean. one was I took it and stayed the night. very frustrating on what I had to go through to get my preset reservation.

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Location

Convenient for IAH and freeway access. A few guests mentioned safety concerns around the property.

Related guest reviews

6

Ashaunte

Apr 10, 2025

·

Stayed 1 night

Was Ok stay. Need to clean better found roaches and other bugs in the room. I needed a quick stay because I missed my flight. Was very close to airport IAH. Manger was very loud and over the top. Just unprofessional.

10

Jamal

Apr 25, 2025

·

Stayed 1 night

Close to the airport and clean room

10

Samuel

Aug 18, 2025

·

Stayed 1 night

Hotel was close to freeway and airport.

2

Daron

Sep 1, 2025

·

Stayed 1 night

People doing drugs in the parking lot. I tried to check in after a long flight at 1 am an was told I couldn’t check in until 3 that following afternoon after I already paid online

2

Darwin

Jun 11, 2024

·

Stayed 1 night

Poor conditions, only two elevators and both non operative, dirty, unsafe, terrible location, terrible staff, Expedia’s booking system was not accepted

8

Jannet

Dec 9, 2022

·

Stayed 19,332 nights

The location is appropiate as is on an easy access to the highway , however, the cleanliness of the hotel is dossappointing: the carpet on the 3rd floor is absolutely disgusting, dirty, old and stained. The carpet in the room is the same Making the stay unpleasant.

10

Alexander

Feb 15, 2023

·

Stayed 1 night

Only thing that was off was the cigarette smell and old tv. Other than great bed, ac, and area!

4

Nathalie

Nov 8, 2025

·

Stayed 2 nights

The staff was nice and the location was great. This hotel needs major upgrades. And cleanness was lacking. It’s a great price for what you get.

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Dining

Not enough information in reviews.

Related guest reviews

4

Vu Huyen

Jan 22, 2023

·

Stayed 1 night

There was confusions about which room we are in. When the we got to the room we were assigned, a staff member told us that it was not ready so we have go go downstairs to get another room assigned. When we got to the later, someone else was already in the room. So we have to get down again to get that sorted. The kitchen has a stove and oven but no cups or plate whatsoever. We had to get down to the lobby to get 2 cups to make tea . Lucky we only had to stay one night. We won’t be back to this hotel

10

Andrea

Jul 4, 2023

·

Stayed 1 night

Great bargain, laundry, gym, pool, and jacuzzi. The kitchenette has 2 burners, hotel offers pots and pans, toaster, coffee pot, plus dishes, silverware and linens.

10

David

May 18, 2024

·

Stayed 1 night

No on site cafe, no real breakfast. No coffee, tea or kettle in room.

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Month	Average price
January	$60
February	$62
March	$69
April	$75
May	$65
June	$144
July	$63
August	$51
September	$63
October	$58
November	$61
December	$58

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $54	18 $54	19 $54
20 $50	21 $54	22 $54	23 $54	24 $54	25 $54	26 $54
27 $50	28 $54	29 $54	30 $54

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $66	3 $71
4 $62	5 $65	6 $58	7 $58	8 $61	9 $43	10 $71
11 $62	12 $65	13 $59	14 $59	15 $60	16 $42	17 $71
18 $45	19 $50	20 $61	21 $62	22 $64	23 $42	24 $42
25 $46	26 $67	27 $61	28 $62	29 $64	30 $42	31 $70

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Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed, Smoking

Studio, 2 Double Beds

Studio, 1 King Bed

Studio, 1 Queen Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Houston - IAH Airport

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