Fairfield Inn & Suites Louisville East

Thanks for a great stay The kids enjoyed the pool. Hoping for a great breakfast

Sewer smell in the hallway 2 nights in a row. Picture frames ripped apart. Patio to pool has weeds all over it. Air conditioner loud and outside condition of air component, broke.

The pool was closed due to the health department closing it. We have a young child that looks forward to swimming when we stay at a hotel. He was very sad and even cried. It would have been nice to be informed before checking in. Also the fridge did not work at all. All our food and drink became warm.

Easy parking. Beautiful entry way. They have renovated the hotel which they have done beautifully. Our room was very clean and updated. The bed was comfortable. Free breakfast which was good. Would definitely recommend it. I wish that the vanity was bigger in the bathroom. But other than that it was great.

When I checked in they said there was no hot water. They sent me to the Marriott down the road where they honored the same room rate. However the Fairfield still charged me for the night so I ended up paying for two hotels but only staying at one.

Loved the stay and all the things that came with it. Nice pool, good breakfast, and friendly staff.

We stayed in this hotel last year and this year while visiting family. We like the room with a sofa bed included because our youngest son joins us for a couple of nights. The staff is friendly, the breakfast included is good, and the beds are comfortable. My only complaints would be a musty smell that comes out of the air conditioner/heater unit (smells like filter may need to be changed or needs maintenance maybe), and view of a full dumpster outside our window if you look down (construction going on so kind of understand why it was there though). Good hotel for an extended stay (if you don’t need a kitchen/kitchenette for cooking). It also has a washer/dryer available on first floor which we used a couple of times. Laundry room is clean, requires room key access, easy to use/coin operated machines, and includes a place to hang and fold laundry.

Staff: The best, extremely friendly and very helpful. Facilities: Poor. If this was my first stay at a FI I would not plan to stay in one again. Pool was closed by health dept (seriously, there was a red gov sign saying so.) We stayed 5 nights and saw no effort to clean it up. Workout room: Of 3 machines only 2 worked (big sign on treadmill “Terribly sorry” but no visible effort in 5 days to fix it. ) Water fountain with “filtered” water in work out room had flashing lights “please change filters.” Triple filter but all three needed changing, Room: the TV was out 2x so we were moved to another (smaller) room. One room number was a taped piece of paper. (Not a big deal but combined with other evidence it looks like the message is “let’s save money and not maintain anything. Not a good look for a Fairfield Inn. Staff was amazing but whoever oversees maintenance needs to find another job.

Looks like they are or have remodeled a good portion of the hotel. During our stay they were painting the exterior. So well maintained and up to date decor. It was a nice stay and the mattress is awesome!!

It was going through remodel

Sewer smell in the hallway 2 nights in a row. Picture frames ripped apart. Patio to pool has weeds all over it. Air conditioner loud and outside condition of air component, broke.

I had to switch rooms. The room that I was assigned to had a refrigerator that did not work and it had mole in it which smelled. I called the front desk and asked for another refrigerator. They then asked me to switch rooms again. I told them no. An employee was supposed to came to check on the refrigerator, but did not show. The front desk offered for maintenance to show up the next day, which I was checking out. Upon checkout, I asked about the refrigerator and was told that I needed to report it here on hotel.com. I also asked for receipt and had to demand one. I’ve never had an issue at this hotel before but this is unacceptable. I have severe allergies and the mold did not help anything my stay was very unpleasant

Clean and spacious rooms. Very close to several different dining options too.

One night stop on a trip. One of the cleanest hotel and room ever stayed at. Very pleasant and efficient staff. OK breakfast.

The front desk staff is amazing. They are most helpful and very nice. The cleaning could use more attention. The bed is comfy and shower has nice water pressure. I believe someone had smoked in my room prior to arrival. When I went to my room the window was fully open and it smelled unpleasant. I made a couple of cups of coffee and left the window open until bedtime and that seemed to help.

Staff was very welcoming. Room was very clean, spacious and bed was very comfortable! Recommend this hotel!

Friendly staff, reminded me of breakfast each night I got back to the hotel. The sofest towels, cleanest rooms. Bed super comfortable with soft sheets.

very clean

Stayed here 1 night passing through our way to West Virginia with 4 other couples. I room the toilet wasn’t working right and another room the TV didn’t work. The lady working the front desk was very helpful and put those couples in new rooms. The hotel was clean and conveniently located to a few restaurants that we were able walk to.

Extremely clean. Nice layout of room.

We liked everything about our stay except the bed was too firm and the pillows were so over stuffed we wanted to let the air out of them. We didn't get much sleep.

No bottled water in the room No Phone in the room No place to charge phones AC was TOO loud

Large room and well equipped. Small refrigerator and microwave. Very quiet.

Very comfortable beds and clean room. We were traveling through the area on a road trip and our stay here offered us a good night's sleep. Breakfast was above average for what one would normally get at other hotels that include breakfast. Would definitely stay here again if we were in the area.

We arrived on Friday Night and the lady who did the check in was great. Very friendly. Loved the suite as we had a separate couch and TV. Room was clean.

The only down side was the AC ventilation unit in our room was very noisy. At a certain point when the fan came on it sounded like a diesel truck was idling in the room. I am a sound sleeper and it woke me several times during the night when it cycled on. Maybe just needs some maintenance.

Small room! We had a king bed but no where to put are luggage! Check in was maybe the worst! She had no input or knowledge of anything about rates and had to check with the manager! Very disappointed with a hotel that was rated so high! You have to join there club to get WiFi! Really! At least that was what I was told! Never Again!

Friendly staff, reminded me of breakfast each night I got back to the hotel. The sofest towels, cleanest rooms. Bed super comfortable with soft sheets.

The TV service needs some TLC and the suite with 2 TV's and no wall and door do not work so well for a person hard of hearing.

Very nice hotel. Recently renovated. Very comfortable

This property was amazing! The staff were phenomenal! The friendliness and convenience of check in and check out were a breeze! I will absolutely use this as my go to property when I am in Louisville!

The rooms are nice but the service was bad. We stayed a week and had to go after towels 3 times. The last time there weren't enough to go around. It wasn't just us because the guy ahead of me took the last towels available. Their breakfast was really good though.

My room wasn't ready for 5 hrs after check in and then charged me 30.00 extra. Then keys didn't work so couldn't even leave to eat

Friendly service as soon as you walk into the door

I had a decent review (in mind) for this hotel. That until I was awaken at 6:40 in the morning by a maintenance guy trying to enter my room. Despite the fact I had a “no disturb” sign placed at the door, this guy tried to enter and if I didn’t have the lock on, I would wake up with him inside my room. So, after all the noise of the door hitting the lock a couple of times, I jumped out of the bed and confronted the person outside. That’s when I found out it was a maintenance employee that only said sorry and almost ran away. . One would think this is the worst part of the story but to me it was the customer service I got after the fact. So, I went to the front desk searching for a manager and got directed to a “senior clerk” (the manager wasn’t available that early). This guy made me repeat the story at least twice in a very infantile manner (so “he could understand”). He then proceeded with an extremely condescending approach (language wise to start with) and then escalated to the “these things happen” argument (appalling really). . He eventually apologized (as the minimum expected) but honestly, his approach not only didn’t remedy the situation at all and made things even worst.

Second time staying at this property and it’s just as good as it was the first time! Travis checked us in and he was very nice, accommodating, and helpful!! Our room is very clean and everything is perfect. Thank you for another good stay at Fairfield! We’ll be back again :)

We arrived on Friday Night and the lady who did the check in was great. Very friendly. Loved the suite as we had a separate couch and TV. Room was clean.

Staff: The best, extremely friendly and very helpful. Facilities: Poor. If this was my first stay at a FI I would not plan to stay in one again. Pool was closed by health dept (seriously, there was a red gov sign saying so.) We stayed 5 nights and saw no effort to clean it up. Workout room: Of 3 machines only 2 worked (big sign on treadmill “Terribly sorry” but no visible effort in 5 days to fix it. ) Water fountain with “filtered” water in work out room had flashing lights “please change filters.” Triple filter but all three needed changing, Room: the TV was out 2x so we were moved to another (smaller) room. One room number was a taped piece of paper. (Not a big deal but combined with other evidence it looks like the message is “let’s save money and not maintain anything. Not a good look for a Fairfield Inn. Staff was amazing but whoever oversees maintenance needs to find another job.

Small room! We had a king bed but no where to put are luggage! Check in was maybe the worst! She had no input or knowledge of anything about rates and had to check with the manager! Very disappointed with a hotel that was rated so high! You have to join there club to get WiFi! Really! At least that was what I was told! Never Again!

Stayed here 1 night passing through our way to West Virginia with 4 other couples. I room the toilet wasn’t working right and another room the TV didn’t work. The lady working the front desk was very helpful and put those couples in new rooms. The hotel was clean and conveniently located to a few restaurants that we were able walk to.

Very convenient area. Nice and clean hotel

Short distance to airport and to our event on the other side of Louisville

Very convenient to the highway and neighboring restaurants.

Clean and spacious rooms. Very close to several different dining options too.

Good location, very clean

Nice staff, clean room, andconvient location.

Room was great. Looked like they had remodeled. The area had alot of restaurant choices. Had a hot breakfast: eggs, potatoes, sausage, waffles and other stuff. We will be staying here again.

We loved that it was surrounded by other motels of good quality. I felt very safe

Stayed here 1 night passing through our way to West Virginia with 4 other couples. I room the toilet wasn’t working right and another room the TV didn’t work. The lady working the front desk was very helpful and put those couples in new rooms. The hotel was clean and conveniently located to a few restaurants that we were able walk to.

Friendly staff, great location

Overall the hotel was great and the staff friendly and helpful. The only thing I thought could be improved on was the breakfast. It was never hot, the quality of the produce wasnt great and had to use plastic cutlery and paper plates! Definitely room for improvement.

They had a separate location for Gluten Free breakfast options!!!! Make your own fresh GF Waffles, bread for toasting, cereal etc. All good! You should note that in your description on the travel sites. It makes a HUGE difference to those with allergies that travel.

The exhaust fan didn’t work in the bathroom daughter was sick and could have used it. Didn’t find. Plunger for toilet that got clogged. Breakfast. There was no toast bagels individual milks. Very sparse. Other than that they stay was fine

Nice hotel. It’s was uodated, clean with comfy beds and pillows. The breakfast was great as well.

Old building that needs a lot of updating. Staff was very nice. One of the reasons I chose this hotel was for the free breakfast. Due to a packed schedule I figured it would be very convenient. They offer breakfast from 6-10AM. I was there at 7AM and there was only cereal. They stated that they had ran out of everything else. This was clearly an issue with ordering supplies/food. I was very disappointed.

Very clean, quiet, and an excellent hot breakfast with many options!

Breakfast was extremely lacking. Waffles, sausage patties, eggs and english muffins? The juice machine spit out a hint or juice after water and followed by water - orange, apple and cranberry. Stick to the WATER and coffee. Otherwise pleasant stay.

Our stay was great except for the breakfast attendant. When we checked in the staff person at the front desk told us twice that breakfast was opened from 6 am-10 am. We went to breakfast at 9 am and a very surly attendant told us it closed at 9 am. With a bad attitude, she grudgingly gave us 2 plates. I asked for a bowl for cereal. She was not happy with that. When I asked for a spoon, she really went off and started dumping boxes until she came to spoons. I was nice to her but her attitude was very rude! Everyone else was great! We usually use this hotel yearly when we visit family in Louisville for Thanksgiving. I am not sure we will use it again!

Room was great. Looked like they had remodeled. The area had alot of restaurant choices. Had a hot breakfast: eggs, potatoes, sausage, waffles and other stuff. We will be staying here again.

The hotel has a clean, open, and well lit walk in. The hotel room was clean and the bed was comfortable. The breakfast had a wide variety of foods and hot.