Premier Inn Inverness Millburn Rd

The staff had to be called to the front desk by a doorbell, no matter what time we stopped by there. When they arrived at the desk, they were unfriendly (3 different employees); really, it seemed we were just bothering them. There was a sign at the desk stating remodeling was happening, so the restaurant was not available. I asked if that was still the case -- since we were supposed to get breakfast as part of the room rate. The girl confirmed it was still true. My husband went by the desk 2 mornings later & noticed people eating breakfast! Also, there was no room phone, so we either had to use our own cell (at a charge of 50cents per minute) or walk from one building to another to get to the reception desk. The bathroom door had to be kept closed while showering due to, according to the sign on the door, the extra sensitive smoke detector. So, the bathroom became a sauna for about an hour afterward. There was only a half wall of glass for the shower, so between all the condensation running down the walls & water from the shower, there was an area of water damage that no one seemed to care to repair -- or even hide. The carpet in the room had stains, and the parking lot had a good deal of trash, including a shopping cart in the little creek.

The staff was very helpful and accommodating. The hotel was well kept and clean.

Very comfortable and clean hotel. Manager even comped us a free breakfast over a minor miscommunication. Highly recommended.

Clean well maintained room. Comfortable bed, firm but not hard.

Everything was perfect with the exception of temperature control of the room. The wing and room we were in was overally warm even though the temperature outside was very cool. While the room window was capable of opening, it would not open far enough to adequately cool the room.