Name: Holiday Inn Express Hotel & Suites Hamburg by IHG
Address: 3565 Commerce Place, Hamburg, New York, United States of America, Hamburg, New York, US
Price range: US$133–US$549 per night
Rating: 8.23

What guests think

At Holiday Inn Express Hotel & Suites Hamburg by IHG, guests frequently praise the friendly, welcoming staff, comfortable beds, generally clean rooms, and a popular hot breakfast, along with a convenient location for Highmark Stadium and nearby dining.

Several reviews cite inconsistent housekeeping and bathroom upkeep, including mold, hair, and worn fixtures. Facilities feedback is mixed: the pool ranges from warm to cold or closed and parking or ice removal can be problematic in winter. Some guests experienced highway noise, maintenance issues like door locks or noisy AC, and occasional check-in or third-party booking frustrations. Overall, expect a comfortable stay with good basics and occasional maintenance or noise tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool conditions vary, with guests reporting it warm, cold, small, or occasionally closed; some appreciated EV chargers on site. Winter parking and ice removal drew complaints, while free evening soup/cookies and all day coffee were welcome extras.

Related guest reviews

10

Ann

26 Jun 2023

·

Stayed 1 night

Very clean property, nice pool!

10

Jalal

2 May 2025

·

Stayed 1 night

Excellent staff and overall clean, standard hotel with a decent pool and breakfast. Only issue was the toilet was clogged but I’ve been told that’s an issue that occurs often at this hotel.

6

Adam

2 Nov 2025

·

Stayed 2 nights

Easy parking. Comfy bed. Pool was small. Breakfast very average

8

Gayle

19 May 2025

·

Stayed 1 night

The pool was closed which was a disappointment but the pool was offered at a neighboring hotel. I just didn't want to change locations for a pool. Our first room had dead bugs on the floor and wall, and a live flying one! The front desk person was super nice and got us into a new room very quickly. The second room was very nice. She did tell us she was contacting her manager to see if we would get a discount or something but never heard back and it was the full rate on our receipt. Breakfast was good, typical hotel free breakfast but good and nice variety.

10

Roland

3 Aug 2025

·

Stayed 1 night

Nice facility in a good neighborhood. We liked the availability of 10 EV chargers on the premises and used one of them to charge our vehicle before we checked out.

8

Edward

20 Jan 2025

·

Stayed 1 night

The pool was cold

10

Oleksii

23 May 2023

·

Stayed 2 nights

Great property and helpful staff. Good breakfast options and coffee/tea and snacks available all day long. Pool is small but sufficient for relaxing. Will definitely come back.

10

Adam

10 Apr 2025

·

Stayed 1 night

A little more expensive than other hotels/motels in the area, but worth it for us. Quiet, very friendly staff, very clean, breakfast better than less expensive hotels, and the free soup and cookies upon arrival were a nice touch.

10

Gui

27 Feb 2025

·

Stayed 2 nights

Service was excellent. Rooms were comfortable and pool was warm. Food in the morning was a nice treat and all day coffee was a plus. Loved that cookies and soup were offered at times of the day without charge.

8

Donna

16 Feb 2025

·

Stayed 2 nights

The property itself was clean. The parking lot was an ice rink. Very dangerous. Front desk offered soup in the evening which was pleasant.

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Cleanliness

Many guests found the hotel and rooms very clean, while others reported recurring issues, especially in bathrooms (hair, mold, worn caulking) and occasionally dirty common areas. Overall cleanliness feels inconsistent across stays.

Related guest reviews

4

John

26 Feb 2024

·

Stayed 1 night

Not what I expected from Holiday Inn. Checked in at 7:00pm and rooms weren’t ready. Went to dinner, came back and second room not cleaned/ready yet. First room had door open, bathroom sink dirty. Wasn’t certain it was ready? Had to move from second room to another. Trash and dirty linens in hallway on first floor. Both coffee pots empty at breakfast. Laundry dryer vents in front landscaping area and was covered in lint. Needs some serious attention to guest experience/cleanliness.

4

Hansina

23 Oct 2024

·

Stayed 1 night

The bathroom was filthy. There was hair in the bathtub and hair all over the bathroom floor. I don’t think the toilet was cleaned either. It looked like someone had been on their period and left blood on the toilet seat and there was actually feces smeared in the toilet. Otherwise, the beds were comfortable.

6

Joby

22 Oct 2024

·

Stayed 1 night

Not clean.

4

Charles

27 Feb 2024

·

Stayed 4 nights

As a typical business traveler I stay frequently in this class of hotel. This had to be my worst experience in recent memory. The room I was given was not ready and not clean. There was no remote and the coffee bar had not been refilled. The floors were dirty and there was a bad stain on the couch that needed cleaning. In the bathroom there was mold on the upper wallpaper and the sink drain was missing. When I checked in for my four night stay the front desk made my keys only for three days. The food pantry for snacks had not been restocked. The breakfast was very good and that space was clean. I asked to have housekeeping come to my room and clean it but the bathroom floor was still left dirty. The same clump of dirt was on the floor after two housekeeping visits. The head of housekeeping came to my room with another employee and opened the door without knocking and fortunately I was dressed. This place needs a new management team.

10

Marie

15 Aug 2023

·

Stayed 5 nights

Room was immaculate and the staff was very polite and helpful.

10

Alexus

9 Aug 2024

·

Stayed 1 night

Very clean, staff were so nice here, breakfast was served hot by the sweetest ladies. The rooms were clean and it smelt clean. Will be definitely staying here again, thank you for the great stay.

6

JD

26 Sept 2025

·

Stayed 2 nights

Room was dirty. Shower has mold. Dent in the wall. Couch had hair on it

2

Allen

17 Jun 2024

·

Stayed 1 night

After a long day of travel we arrived to find out the only rooms left were ones that had broken door locks - the key card didn't work so the front desk clerk had to open it with a key. The room was dirty - grass, hair, and stains on the bed sheets, cob webs, bugs, and general dirt. We asked for a different room, and we were moved to find it just the same. We asked for a new set of clean sheets and we changed the bed ourselves.

10

Lidice

27 Nov 2024

·

Stayed 1 night

This hotel is beautiful and very clean. Everyone was very welcoming and friendly. I would definitely stay here again

6

Rebecca

19 Sept 2023

·

Stayed 1 night

Arrived at 4:30 and the rooms weren't ready, found multiple pieces of hair in the bathroom and garbage under the sink station. The entry mirror wasn't clean, the window was filthy and there were bees inside.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with very comfortable beds, but several note highway noise in some rooms, high bed height, and dated or worn bathroom fixtures. Maintenance complaints include finicky door locks, slow-to-warm showers, noisy or damp A/C, and occasional TV remote issues.

Related guest reviews

6

Peter

9 Jun 2025

·

Stayed 3 nights

The dates were extremely high for that type of hotel. The lighting in the room was not good. I needed a flashlight to operate the microwave it was so badly lit in that area. Probably won’t go back at those rates

8

Lauren

31 Oct 2023

·

Stayed 1 night

The front desk staff is kind and inviting. They are very quick too! The morning breakfast staff is also wonderful and accommodating. Just to note, I’ve stayed in two different rooms at this hotel now and both rooms had TV remotes that barely worked. I couldn’t adjust the volume at all and the power button took multiple attempts to work. The hot water in the shower also took over 10 minutes to warm up and there is considerable mildew on the ceiling in room 101. Not worrisome mildew but it just gives the feeling of uncleanliness.

8

Robert

25 May 2024

·

Stayed 1 night

Everything was good except our room 429 air conditioner made weird noises all night. We thought the unit wasn’t working right but cool air was still coming out. When we came in it was set at 69 degrees so we turned the temp up to 72 degrees thinking the noise would stop. No luck. We let the front desk know about the issue when we checked out.

10

Mary

12 Jun 2025

·

Stayed 1 night

Too close to highway, lots of noise from vehicles.

8

Marci

27 Mar 2023

·

Stayed 2 nights

The hotel was close to the highway yet I did not hear the highway traffic noise in my room. The room and mattress was comfortable and the decor was modern. We had to call the front desk to figure out the tv as it was not set up properly. There were cobwebs in our room as well as in the breakfast area. There was not enough seating in the breakfast area and feel there should be more 2 seater tables instead of large tables where 2 or 4 people sat leaving a couple empty chairs. Overall the stay was good and would stay again if the need came up.

8

Natalie

15 Sept 2024

·

Stayed 1 night

Rooms seem quite out of date. Older fixtures, marks on walls, peeling paint, but room did seem clean. Building was under construction, so hopefully rooms will be, too. Staff was very friendly. Breakfast was great.

8

deborah

21 Sept 2022

·

Stayed 3 nights

Nice suite. Spacious. Bed was very comfortable. Room was a little dark. The breakfast was good some days but other times they did not have much of a selection. The pancake machine was not working twice and there were not any cinnamon rolls twice. Area was quiet and staff was friendly.

8

Nadine

14 Sept 2025

·

Stayed 3 nights

Breakfast was great; room comfy except - if you are short like me -5'3"- you will need to use a high jump maneuver to get into bed. And wait for barely warm water in shower is at least 5 minutes so don't give up like I did and take a cold shower/shampoo -just don't expect anything beyond tepid. TP cheap single ply. Otherwise good stay.

8

Heather

5 Sept 2025

·

Stayed 1 night

Great for a pass through stop. Could hear traffic from the highway throughout the night but it doesn’t bug me. If you have issues sleeping this could cause issues though. Large room. Cleaning could use improvement.

8

Sherry

2 Oct 2024

·

Stayed 1 night

Great breakfast. Could hear the highway. Beds are too high.

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Service

Service is frequently praised as friendly, welcoming, and proactive, with several staff members mentioned by name. There are isolated reports of rude or absent front-desk staff and frustrations for third-party bookings or delayed check-ins.

Related guest reviews

10

Meredith

27 Mar 2025

·

Stayed 2 nights

BEST Holiday Inn Express I've ever stayed at! SO impressed. Annalee & the man at front desk were very nice, rooms super clean & very well updated, & they even offered free soup in the lobby! I was wowed. Great job!!

6

Judith

4 Feb 2025

·

Stayed 1 night

We had pre-booked this stay, but when we arrived, there was no one at the desk to give us keys to our room. We waited a full 15 minutes and called the hotel several times fro our phones at the front desk before someone finally showed up. We had to resort to yelling at the front desk to arouse an employee. Earlier in the day I had called the hotel to see if there were vacancies and I was told that there was only one room left. When we arrived at 7:30 PM, the hotel was virtually empty.

10

Joyce

29 May 2025

·

Stayed 1 night

Got in late and Mudan at check in and Onnalee at check out were both super friendly and helpful. Everything was clean and comfortable. Would stay again if we are ever in the area.

10

Marc

6 Jun 2025

·

Stayed 1 night

Great service

4

Jeff

19 Aug 2024

·

Stayed 3 nights

We have stayed at this hotel in the past and it was great. the overall stay was not bad but upon arrival we could not get the room we booked as they said it was not available so they gave us a king room with a pull out couch. we were told that because we booked 3rd party and not direct that there was nothing they could do. I booked this over a month prior and was angered that we got bumped because of using Hotels.com.

10

Mary

14 May 2025

·

Stayed 2 nights

When we arrived, Veronica at front desk, said we could only have 2 queen beds although I paid the upgrade price for one king bed. Through her professionalism, after seeing my reservation on my iPhone, she honored the one king bed. It seems Hotels.com is not sending the hotels correct information as to room type once a reservation is booked. If I pay for the upgrade, I would expect to receive the upgrade. Again, the Front Desk clerk was extremely professional and then the housekeeper, Jessica (?) went into the room to insure its readiness. That was appreciated and again, we felt this property was extremely well run.

2

brian

8 Sept 2025

·

Stayed 1 night

I spent extra money for two queen beds and they gave my room away because they said Expedia people our second right citizens to their own customers

10

Tamia

1 Sept 2025

·

Stayed 2 nights

Staff really goes above and beyond to make you feel welcomed. Breakfast is great as well. A special thank you to Mudan at the front desk

8

Christine

6 Dec 2024

·

Stayed 1 night

Your front staff are fantastic. Veronica went above and beyond to help us stay safe during the snow storm in Buffalo. Thank you! I’ll be back for sure.

2

Jim

2 Dec 2024

·

Stayed 1 night

Massively overpaid for a semi clean hotel room. Was not allowed to check in for 3 hrs after check in time. Room was not cleaned well. Front desk staff was to busy on there phones to even care that you couldn't check in. One lady i believe her name was mundan was great. Got to are room after waiting for hours and you couldn't breath because they just sprayed a whole bottle of fabreeze.. will never stay at this hotel again. Paid over 500 dollars for a 50 dollar a night hotel. Would have been better of at a motel 6

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AI-generated summary based on recent guest reviews

Location

Convenient for Highmark Stadium and just off I-90, with restaurants and shops nearby and some areas walkable. Some guests experienced traffic noise depending on room location.

Related guest reviews

10

LYNN

19 Sept 2025

·

Stayed 1 night

Conveniently located to Highmark Stadium

10

Pradeep Kumar

3 Dec 2024

·

Stayed 1 night

Close to Highway, nice quiet location. staff were nice and welcoming . Good breakfast and clean rooms

10

David

23 Dec 2024

·

We booked here twice because after a day of driving it was nice to be walking distance to a very good restaurant versus the usual roadside fastfood.

10

Nathaniel

15 Sept 2025

·

Stayed 1 night

Very convenient location

10

Stephen

25 Aug 2024

·

Stayed 1 night

Close proximity and very convenient for a Bills game.

10

Sharon

11 Oct 2023

·

Stayed 1 night

Convenient location with a friendly staff and in a good location.

8

George

1 Jul 2023

·

Stayed 1 night

Nice area near the highway. Well run hotel. Restaurant nearby and we could walk to dinner and back.

8

Clifford

7 Aug 2024

·

Stayed 2 nights

Great location and service.

10

Carmine

17 Nov 2025

·

Stayed 2 nights

Clean room, comfortable beds, great location for The Bills stadium, friendly staff

8

Jon

12 Jun 2024

·

Stayed 1 night

Easy to access. Near town.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely considered very good to excellent with hot options and variety; evening soup and cookies are a popular extra. Occasional complaints mention items running out, inconsistent quality, limited seating, or a surly attendant.

Related guest reviews

10

Kathy

23 May 2025

·

Stayed 2 nights

His was an excellent stay. Very clean. Great breakfast. Very nice staff. They had a lot kids corner where kids could play and color. If they turned in their coloring pages they got to pick a prize from the bucket. Good prizes too.

8

Jean

10 Aug 2025

·

Stayed 1 night

Excellent breakfast

10

Meredith

27 Mar 2025

·

Stayed 2 nights

BEST Holiday Inn Express I've ever stayed at! SO impressed. Annalee & the man at front desk were very nice, rooms super clean & very well updated, & they even offered free soup in the lobby! I was wowed. Great job!!

8

deborah

21 Sept 2022

·

Stayed 3 nights

Nice suite. Spacious. Bed was very comfortable. Room was a little dark. The breakfast was good some days but other times they did not have much of a selection. The pancake machine was not working twice and there were not any cinnamon rolls twice. Area was quiet and staff was friendly.

10

donald

21 Apr 2025

·

Stayed 3 nights

Better than expected, very good breakfast

10

Adam

10 Apr 2025

·

Stayed 1 night

A little more expensive than other hotels/motels in the area, but worth it for us. Quiet, very friendly staff, very clean, breakfast better than less expensive hotels, and the free soup and cookies upon arrival were a nice touch.

10

Lori

4 Jul 2024

·

Stayed 1 night

The room was nice and clean when we arrived. The cot I requested was already set up in my room. We used the pool which had really warm water. Breakfast was good, but the lady doing breakfast seemed angry the whole time. We were disappointed no more cinnamon rolls were going to be made. It was 8:45 when we went down, and breakfast was until 10am.

10

Gui

27 Feb 2025

·

Stayed 2 nights

Service was excellent. Rooms were comfortable and pool was warm. Food in the morning was a nice treat and all day coffee was a plus. Loved that cookies and soup were offered at times of the day without charge.

6

Doreen

2 Dec 2024

·

Stayed 1 night

Love the check in representative who was fabulous and extremely friendly. The cleaning staff were extremely accommodating and friendly. Unfortunately, the staff member that was making the breakfast was abrupt and unfriendly. The breakfast was not good. The oatmeal was rubbery and so gummed up that you couldnt even scoop it out. Breakfast was from 8 to 10 and I went down at 9. There were no muffins or bacon left. The broken bacon pieces in the pan were burnt and not edible. The pancakes were rubbery and chewy. There was a large snowfall but the lot had not been plowed and it was difficult to get into the parking lot. It was very difficult to find a spot to park. It was also dangerous walking to the main entrance due to the snow and slush causing me to slip a few times. Luckily I was able to get my balance before I fell. Oevrall, the experience was still good and I wouldnstay there again.

10

Laura

8 Jun 2025

·

Stayed 1 night

Love the option to ev charge, nice breakfast, and had a room upgrade . We will be back

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$154
February	US$123
March	US$132
April	US$140
May	US$188
June	US$186
July	US$193
August	US$219
September	US$207
October	US$184
November	US$178
December	US$158

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $401	17	18 $243	19 $250
20 $136	21 $199	22 $199	23 $200	24 $202	25 $233	26 $549
27 $249	28 $218	29 $203	30 $185

Su	Mo	Tu	We	Th	Fr	Sa
				1 $190	2 $220	3 $416
4 $285	5 $133	6 $141	7 $174	8 $159	9 $218	10 $245
11 $156	12 $156	13 $169	14 $142	15 $174	16 $214	17 $213
18 $176	19 $155	20 $171	21 $154	22 $170	23 $213	24 $208
25 $188	26 $146	27 $149	28 $150	29 $156	30 $227	31 $453

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 2 Double Beds, Accessible (Hearing)

Room, 1 King Bed (Leisure)

Room, 1 King Bed, Accessible (Mobility Roll in Shower)

Room, Accessible (2 Bed, Mobility Tub)

Suite, 1 King Bed

Standard Room

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Hamburg by IHG

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Prices for upcoming dates