Name: Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
Address: 5400 John Q Hammons Dr, Concord, North Carolina, United States of America, Concord, North Carolina, US
Price range: US$138–US$565 per night
Rating: 8.4

What guests think

Across reviews, Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa earns praise for friendly staff, spacious suites, and complimentary breakfast, but recurring notes mention dated rooms, ongoing renovations, pool upkeep, elevator delays, and an added parking fee.

The location near the speedway, Concord Mills, and major roads is widely described as convenient for events and shopping. Facilities include an on-site spa, restaurant and bar, but the indoor pool is often reported as small or not well maintained, and busy conventions can strain parking. Service is generally warm, though check-in lines and occasional room assignment errors occur; expect a comfortable stay with some aging edges.

Facilities

Mixed

Cleanliness

Mixed

Rooms

Spacious but Dated

Service

Friendly but Inconsistent

Location

Convenient

Dining

Good

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AI-generated summary based on recent guest reviews

Facilities

On-site spa plus restaurant and bar are appreciated, but the indoor pool is frequently described as small, cold, or not well maintained, with occasional closures during renovations. Guests note elevator delays or outages and a daily parking fee that feels inconvenient during busy events.

Related guest reviews

8

Julian

27 Sept 2025

·

Stayed 2 nights

Overall a nice place. Good location. The staff was very friendly and helpful. To the young lady that helped me extend my stay one more day and so much! Hotel undergoing major renovations and they're doing their best to keep it open during this time. Most of the inconvenience was noise during the day This did not really affect my stay as I was not there during the day.

10

Joyce

1 Dec 2025

·

Stayed 4 nights

The customer service was amazing.The food was good and just a pleasant atmosphere.The room was neat and clean. The overall service was terrific. I much enjoy the spa. And the attentive attentiveness of the staff.

8

Danielle

14 Jun 2025

·

Stayed 1 night

For one there is a daily parking fee they dont tell you about till you check in. Two the pool is small and very dirty, there was so much dirt on the walls people were scratching there name in it and the water was cloudy. Now the lobby was clean as well as the room, and one elevator doesnt run so can take some time to get one available as only leaves 2 running.

10

Adam

27 May 2025

·

Stayed 3 nights

Pool water was cold!!!

10

Shaniqua

8 Jun 2025

·

Stayed 1 night

Only complaint I have is elevator wait times are crazy

8

Karen

9 Dec 2024

·

Stayed 1 night

The staff at the reception area as well as the individuals that supported the breakfast buffet were a professional. One of the three elevators were broken, and the property overall looks worn. Attended a formal Christmas event and their ballroom was nice and spacious as our organizations utilize two of their conference rooms.

8

Lynda

18 Jul 2025

·

Stayed 2 nights

Staff Excellent! If that was their regular breakfast, also excellent. The only issue was parking. A large convention was being held. The majority, I would say at least 90% plus, was blocked off. This was a real headache. I was told to park in the rear parking lot. Portions of the rear parking was also blocked. Guest were moving a barricade to get a parking space.

6

Maria

25 Jun 2024

·

Stayed 4 nights

I don\'t typically write reviews, as I personally think the things most people complain about are silly, and the result of someone expecting the Ritz and Holiday Inn prices. That being said, our experience was such that I really feel the need to let people know what to expect. First of all, staff are incredibly kind and friendly, especially the sweet lady who works in the coffee shop. However, there are several problems with the property. First of all, the "free" breakfast and evening reception should come with a disclaimer: while you\'re there, staff will be circling around attempting to sell you a timeshare vacation. It was annoying, to the point that we stopped going to either breakfast or the evening reception. We\'d rather pay the $10 for a fast food dinner than have a stranger interrupt our vacation every time we\'re in the lobby to try and sell us something. The indoor pool (the only one on site) is a disaster. It\'s very, very small, and absolutely filthy. The water is a cloudy, murky mess, and it\'s freezing. There are technically sun chairs, but since you\'re inside to begin with, there\'s no place to enjoy them. The hotel itself is dated, and many things in the rooms don\'t work. For example, the remote in the living space only worked part of the time. The foldout sofa bed is a nightmare. It\'s a springy, old mattress with a fitted sheet over it. The mattress is stained, and the fitted sheet doesn\'t fit. There are also no extra blankets or pillows for it.

8

Nathaniel

13 Jun 2025

·

Stayed 2 nights

The Staff was very kind for the most part, we had some issues with one of the breakfast staff just being a little rude. I was surprised to get a $8.00 dollar a day parking fee as if I park in a parking lot not on the grounds of the Hotel. We were not given any warning about the charge until I got the final bill.

10

Katherine

7 Apr 2024

·

Stayed 4 nights

We went for a Car show it was great Had a massage at spa and it was amazing

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Cleanliness

Feedback on cleanliness is mixed: many describe rooms and common areas as clean, while others report stained carpets or furniture, mold or odors, and occasional pests or leftover trash. Housekeeping responsiveness and thoroughness vary between stays.

Related guest reviews

2

Christine

11 Aug 2025

·

Stayed 3 nights

The air did not work well, the place was a wreck, filthy and smelled so bad. Has NOT been updated since the 70s. No one answers the phone if u call front desk goes right to a busy signal. One of the worst places I have EVER STAYED. Blinds in living room area broken too.

10

jenel

26 May 2025

·

Stayed 3 nights

Hotel was clean and staff was friendly. The breakfast was great. It was buffet style.

10

Vanda

12 Nov 2025

·

Stayed 2 nights

The room was spotless and comfortable. The staff was very courteous!

2

April

31 Aug 2025

·

Stayed 2 nights

The property is dated and dirty peeling wallpaper, sloppy housekeeping bed skirts on the bed were raggedy and falling apart. Lamp shades were discolored and raggedy.

4

William

11 Jul 2024

·

Stayed 3 nights

Our room was not clean. The furniture was stained. The floors had stains and wrinkles (dangerous for my elderly mother). The lamp shades even had stains. The bathroom door handle was broken and the closet door handle was duct taped. The pulley on the blinds was held on by wire ties. We called down for our room to he cleaned three different times. They came on day and barely cleaned. I would not recommend this hotel location and would not go back.

2

Shaun

26 Oct 2025

·

Stayed 1 night

Mold on the walls in the bathroom. Three large bugs on the walls. Massive renovations going on in the hotel. Only 1 elevator working. They gave us a new room and the bedfeame was broken. What was supposed to be a nice weekend away with my wife turned into staying in this dump.

2

Elizabeth

31 Aug 2025

·

Stayed 2 nights

Was tired and ready to lay down and this is how the room looked when I got there didn’t even get the pictures of the bathroom not being clean. The trash cans was in the middle of the floor then when they finally come got the room they made up the bed did not leave no tissue or anything like that in the room so I had to call back down again Worst trip ever after working two months straight 12 hour shifts I was ready for a break and this is what I walked into

4

Star

19 Mar 2025

·

Stayed 1 night

Staff was AWESOME!! Room bed & bathroom were dirty. Tun was so filthy we couldn't use it

4

Anthony

4 May 2025

·

Stayed 1 night

Hotel room was not cleaned well. Had a dirty bath rag left on top of the shower…

10

Gwendolyn

18 Aug 2025

·

Stayed 1 night

The room was very clean and spacious. Our view was excellent.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and quiet with separate living areas, and many guests sleep comfortably. However, decor and furniture are dated or worn, sofa beds are uncomfortable, pillows are unusually small, and some report HVAC or noise issues.

Related guest reviews

8

Alexia

14 Jul 2025

·

Stayed 1 night

Property is fine however somewhat outdated.

10

Phaydra

14 Sept 2024

·

Stayed 1 night

We loved this hotel. Our family stayed just 1 night but really loved how friendly the staff was (front desk, coffee shop, restaurant), how pretty the inside atrium area was, and the size and design of the room (a fully separate living room from bedroom) was genius. We’ll be visiting Charlotte/Concorde again just to stay at that hotel.

6

Amy

26 Nov 2024

·

Stayed 1 night

Definitely wouldn’t stay there again. The bed was so uncomfortable. Loud and got sleep X

6

Santana

30 Oct 2024

·

Stayed 1 night

The rooms are a bit dark and dated. The hotel is beautiful. Rooms are in need of update.

6

MICHAEL

8 Jul 2024

·

Stayed 3 nights

If you like a cold AC don’t stay here. They play god and regulate the temp

4

Kevin

24 Nov 2024

·

Stayed 1 night

The property is in a great area. The staff and lobby are nice, but the rooms look like they were decorated using my grandmas leftover furniture. The beds were ok but the chairs, couches, lamps, etc. were old and not clean. The lamp next to the bed had a buildup of crust around the base that could easily be cleaned off. I would suggest staying elsewhere until they do a major renovation and cleaning.

10

Sharada

15 Mar 2025

·

Stayed 1 night

Spacious- comfortable- convenient.

10

rupday

12 Jul 2025

·

Stayed 4 nights

Yes all rooms are Suites you get a large comfortable "living room" with tv , couches , dinnig table, coffee table , sink , microwave, small fridge . LARGE bedroom with tv sp if you have kids you don't have to succumb to watching cartoons when winding down for tge day. BUFFET breakfast is included in your stay you get eggs , toast, biscuits and gravy, oatmeal, bacon , sausages, waffle maker , fruits chopped and whole , yogurt snd pastries , with an omelette station or you can order your eggs over easy. Besides the coffee and tea there is a soda fountain machine The staff is friendly you have to scan the QR code in the room to request cleaning. Free wifi and the staff is very friendly. . FREE PARKING . indoor swimming pool. GYM rooms are sound proof .i wish ALLL HOTELS WERE LIKE THE EMBASSY SUITES

6

Patti

27 Mar 2024

·

Stayed 2 nights

Happy Hour offerings were slack. Breakfast buffet was disappointing as well. Sat at several different tables in the dining room and all of them were wobbly. Spilled my coffee because of it. Bed was very hard. Would have been just as comfortable sleeping on the floor. Pillows were ridiculously small and flat. Shower curtain rod was so loose that the curve hung downward and the shower curtain would slide to the middle and not stay closed. The safe in our room was locked when we got there so we couldn’t use it. Not impressed. Expected more from a top tier Hilton property.

6

Joseph

7 Aug 2025

·

Stayed 1 night

no access to coffee in lobby. handicap parking was occupied by non handicapped persons. the guy in the restaurant was rude. Omlette guy was awesome. food was good. bathroom had no conditioner in bottle. not enough usb ports in room.

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Service

Staff are widely praised as friendly, professional, and accommodating. Some guests experienced long check-in lines, difficulty reaching the front desk, billing issues, or room assignment mistakes (including being sent to occupied rooms).

Related guest reviews

2

Christine

11 Aug 2025

·

Stayed 3 nights

The air did not work well, the place was a wreck, filthy and smelled so bad. Has NOT been updated since the 70s. No one answers the phone if u call front desk goes right to a busy signal. One of the worst places I have EVER STAYED. Blinds in living room area broken too.

2

Donna

30 Aug 2025

·

Stayed 1 night

Poor customer service.

2

Teresa

21 Jul 2024

·

Stayed 2 nights

Given a room, let child open door- 2 adults in bed; staff acted like no big deal; given second room-it was ALSO occupied!!!!!! Staff wasn’t even concerned that we were inconvenienced or that all this took 2 hours or that 2 children walked into a a room with 2 strangers! What bothered me most was they acted like it happened all the time—BAD sign!

4

Renee

10 May 2025

·

Stayed 1 night

Front desk clerk was distracted and gave us a room already occupied. The new room was dirty, and bathroom shower faucet did not work. Breakfast was sub par, with a long weight for greasy, overcooked omelets. For $200 plus per night, I expected more.

2

Estevan

10 Dec 2024

·

Stayed 2 nights

The elevators were broken and the manager owes a refund for that day and experian has tried to reach out but the managers are not available or either responding

10

Nathan

6 Sept 2025

·

Stayed 1 night

Our stay way great, but the check in experience was terrible. I waited in a line for over 40 minutes to get checked in. I have never had to wait that long to check in at an establishment.

10

Wyman

22 Aug 2025

·

Stayed 1 night

Nice stay. Friendly, professional staff. Clean, comfortable room. Nice facility with great food.

2

Kristen

31 Dec 2023

·

Stayed 1 night

We waited 40 minutes to check in because the line was so long at the front desk. We were going away for a date night and they put us between two young families with children that screamed and cried ALL night long so we did not get a wink of sleep. We tried to complain to a manager, but again waited over a half hour for someone to show up and just decided to leave because at that point we were so frustrated with the entire experience. We have stayed with Embassy Suites hotels many times before, but this was a nightmare and will not do so again.

10

Katina

8 Aug 2025

·

Stayed 1 night

I would love for this property to be renovated so it looks as nice as Embassy Suites Uptown Charlotte. Our check in was good! Trey was phenomenal and his customer service was top tier! It’s always an event there like family reunions. I don’t like to hear kids running and being loud outside the rooms and breaking in front of you to crowd the elevators.

10

K'Desia

20 Apr 2025

·

Stayed 3 nights

Very convenient, easy access to the inner state and surrounding shopping areas.This staff was very friendly and knowledgeable.

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AI-generated summary based on recent guest reviews

Location

Convenient to Charlotte Motor Speedway, Concord Mills, and highways; good for events and shopping. Parking can be congested during large conventions.

Related guest reviews

8

Marie

14 Nov 2024

·

Stayed 3 nights

Great hotel with friendly staff. Breakfast buffet was really good, along with happy hour drinks. Perfect location for visiting all the nearby motorsport facilities and Charlotte.

10

Matthew

6 Apr 2025

·

Stayed 1 night

Great property with top amenities in a convenient location!

10

Farooq Ahmed

8 Aug 2024

·

Stayed 1 night

Its nice place to stay, convient just off hway 85, very closed to shoping mall, Race track.

8

Kara

16 Apr 2025

·

Stayed 2 nights

The stay was great. Very nice hotel in a great area.

8

Siddharth

8 Jun 2025

·

Stayed 1 night

We stayed for overnight on a road trip. The hotel is on convenient location.

10

Erin

3 Apr 2025

·

Stayed 1 night

Nice property and convenient location.

8

Lynda

18 Jul 2025

·

Stayed 2 nights

Staff Excellent! If that was their regular breakfast, also excellent. The only issue was parking. A large convention was being held. The majority, I would say at least 90% plus, was blocked off. This was a real headache. I was told to park in the rear parking lot. Portions of the rear parking was also blocked. Guest were moving a barricade to get a parking space.

10

Adam

6 Apr 2025

·

Stayed 2 nights

We had an event at the Charlotte motor Speedway and this is very convenient and close with easy access

10

K'Desia

20 Apr 2025

·

Stayed 3 nights

Very convenient, easy access to the inner state and surrounding shopping areas.This staff was very friendly and knowledgeable.

10

tammy

16 Jun 2025

·

Stayed 1 night

Great location to the race track if you are going for that and plenty of shopping and resturants close by. Evening reception and breakfast was great!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a frequent highlight, especially the made-to-order omelets and wide buffet selection. Some report food temperature or variety issues, limited evening reception snacks/drinks, or slow or closed restaurant service at times.

Related guest reviews

10

Mae

1 Sept 2025

·

Stayed 3 nights

I love this hotel. Omelets made to order daily and its free!

6

Edwin

18 Aug 2025

·

Stayed 3 nights

They forgot to open the pool on time. Had to wait around for the maintenance guy. WiFi was difficult to figure out. They said use the lobby WiFi-from the 9th floor? Concierge told us that our son would have to pay for parking even though he was just dropping us off. Had to ask several times to get clarification on parking for visitors that were not staying overnight. Bed mattress was older-sloping in. Carpet looked tired. Breakfast was good. No issues there.

6

Dr. Paul

10 Jun 2025

·

Stayed 5 nights

Property too dated. It needs a total rehab. There’s a weird smell in the building as well. Manager’s reception was poor. The buffet didn’t meet the usual embassy suites quality.

8

Crystal

6 Jun 2023

·

Stayed 1 night

Hotel is in a very convenient location. Rooms need an upgrade as there were no usb ports, torn sofa cushions, and a very small refrigerator and microwave. The happy hour snacks could be improved. Breakfast was ok. Some bacon did not look fully cooked and the eggs were runny. Open parking lot, no valet yet charge $8/vehicle, no free wi-fi.

10

Anadaisia

20 Apr 2025

·

Stayed 4 nights

I truly enjoyed my stay. The location was literally down the road from all the attractions and the mall. I do wish that there was a jacuzzi and the pool was a bit bigger, but overall everything matched my needs. The breakfast was tasty and the drinks definitely hit the spot. I will most definitely choose the Embassy to stay again.

10

Jane

19 Jun 2025

·

Stayed 3 nights

Top notch accommodations. Breakfast buffet cold have been hotter, but the choices were amazing.

8

RACHEL

19 Nov 2023

·

Stayed 1 night

My husband and I stayed here for one night. The facilities are clean and the customer service is excellent. Ms. Rebecca was a great help to me🙂. The negatives: Normally Embassy Suites is known for having really good bfast but today it wasn't. The food was bland and barely warm. Also the restaurant Rocky River Grille- Dont go there on a busy night. We waited for 20 minutes and not one waitress assisted us. We had to end up going to another restaurant.

10

Gwen

9 Oct 2023

·

Stayed 2 nights

Dated room. Trouble checking in -took way too long

8

Aundrey

30 Jul 2024

·

Stayed 1 night

Everything was good except the manager’s reception. The only thing offered at the reception was nuts, chips, and dip. Guests could only enjoy 2 drinks. This was the first embassy suites I’ve stayed that had these types of restrictions. That experience was very disappointing considering that’s one of the main reasons I choose to stay at Embassy Suites.

10

Tara

15 Aug 2025

·

Stayed 1 night

Wonderful breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$122
February	US$216
March	US$207
April	US$230
May	US$222
June	US$164
July	US$190
August	US$213
September	US$237
October	US$232
November	US$182
December	US$137

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $138	17 $140	18 $254	19 $219
20 $141	21 $141	22 $292	23 $292	24 $278	25 $423	26 $565
27 $169	28 $173	29 $277	30 $337

Su	Mo	Tu	We	Th	Fr	Sa
				1 $279	2 $244	3 $280
4 $178	5 $184	6	7	8 $198	9 $405	10
11	12 $211	13 $198	14 $291	15 $353	16	17 $225
18 $179	19 $227	20 $292	21 $291	22	23 $423	24 $273
25 $179	26 $273	27 $292	28 $292	29	30 $198	31 $198

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible, Bathtub

Suite, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 King Bed, Accessible (Hearing)

Standard Suite, 1 King Bed

Suite, 2 Bedrooms

Suite, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Presidential Suite, 2 Bedrooms

Suite, 2 Queen Beds, Accessible (Hearing)

Suite, 1 King Bed, Balcony

Room, 2 Queen Beds, Corner

Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 Bedroom

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

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Prices for upcoming dates