Name: Aloft by Marriott Houston by the Galleria
Address: 5415 Westheimer Houston, George Bush Park/Eldridge, Houston, Texas, United States of America, Houston, Harris County, US
Price range: $97–$225 per night
Rating: 7.83

What guests think

At Aloft Houston by the Galleria, travelers often highlight friendly, accommodating staff and a handy Galleria location, while many report dated rooms, inconsistent cleanliness, and maintenance problems; dining impressions vary, and paid parking plus occasional noise are noted.

Some reviews mention renovations, intermittent elevator or ice machine issues, and rare late-night fire alarms, while others appreciate the bar staff. Safety perceptions differ, with a few concerns around the garage and nearby area, though several guests felt comfortable. Overall, expect warm service and a convenient location in an aging property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Some guests note renovations and worn common areas, with intermittent elevator or ice machine issues and occasional late night fire alarms. The bar draws praise; parking is paid and the garage can be inconvenient.

Related guest reviews

6

Aly

Sep 3, 2024

·

Stayed 1 night

Customer Service was on point. Need to focus on the public bathroom having toilet paper. Also NOT A FUN feeling having the alarm go off and walk down 10 floors for a false alarm (TWICE) middle of the night. Parking is expensive ($25).

6

Michael

Aug 10, 2025

·

Stayed 2 nights

They have a renovation scheduled for the end of September this year, and the property needs it. On a bright note, the staff were very friendly and helpful.

4

Sheltric

Sep 24, 2023

·

Stayed 1 night

The heated pool wasn’t working, the room was very small, you have to pay to park for every night that you stay, you have to pay for breakfast! It just wasn’t what we expected being newlyweds! Our wedding night should have felt better and enjoyable than it was !

4

Mathew

Dec 29, 2023

·

Stayed 1 night

Great location, but would not stay again. Their was no ice vending machine in the hotel. Lobby locks after hours so hope your key doesn’t fail or you are on time checking in because you can’t get in. Also in the lobby at 9:00 am the staff was vacuuming and asked me to leave the area to vacuum. I thought that was odd.

6

Francis

Jan 4, 2025

·

Stayed 1 night

A water link and repairs were being fixed.

4

Sean

Aug 1, 2023

·

Stayed 2 nights

Family and I agreed on Aloft Galleria, because we had heard good about this chain. Big mistake !! 1. Ice machine was broke, so I had to constantly get ice from the bar downstairs! 2. Only 1 elevator worked; so the wait from the 7th floor down was grueling!! 3. No phone in the room; they claimed i need to download the app to get room service!!! WHAT ?! 4. Shower door didnt close right, so water got all over the floor! 5. Patched up ceiling above the beds; looked like a kindergarten kid painted and did the dry wall !! Overall , horrible hotel !! Staff wasn't super friendly either ! There are many other nice hotels in the Galleria area ! Stay somewhere else other than Aloft Galleria!!

10

Arian

May 13, 2025

·

Stayed 2 nights

Buy you need pay $25 for the parking every night

8

Carrie

Dec 10, 2023

·

Stayed 1 night

Contemporary property and clean Close to Galleria and nice restaurantz. Bar is nice and hip too

6

Brian

Sep 29, 2025

·

Stayed 4 nights

The hotel is under renovation. The gym was closed. The elevators were dirty from the work being done. The food was mostly packaged including a breakfast biscuit that was put in a microwave. The staff was excellent

8

Luis

Jan 27, 2025

·

Stayed 2 nights

Stay was good overall. The parking charges were the onyl thing that I wasn't happy about.

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Cleanliness

Cleanliness feedback is mixed, with recurring reports of odors, dirty floors or bathrooms, and stained or peeling surfaces; others found rooms acceptably clean.

Related guest reviews

2

Nathaniel

Nov 20, 2024

·

Stayed 1 night

The restroom was very dirty and the overall room had a smell to it and water stains in the ceilings plus lots of chipping on the walls. Needs to be updated asap

4

Todd

May 27, 2025

·

Stayed 1 night

It’s was just dirty. Unclean floor, unclean sink counter, unclean toilet. And the floor in the bathroom area was painted and sticky… No way I’ll ever stay there again.

2

Errolnisha

Jun 14, 2025

·

Stayed 2 nights

Rooms were smelly and not that clean. Had to request towels 3x before getting them.

4

Jazmine

Aug 31, 2025

·

Stayed 1 night

The hotel smelt bad, the hallways smelt wired the tv looked like it was hit so you could barely see on it. The bed was comfortable that’s about it.

4

Dequan

Dec 12, 2024

·

Stayed 2 nights

Not very clean! Seem very old and outdated.

4

victor

Dec 26, 2024

·

Stayed 1 night

Do not stay here. This hotel is in terrible condition and completely falling apart. The front desk staff is polite and helpful. But they deserve a better desk to work from than that aging slab of whatever they're forced to use now. The rooms aren't much better. There's some slippery film or some kind of lubicrated substance on the wooden floors in my room and I don't recommend walking barefoot. The desk chair (see photos) is HORRIBLE. The plastic has fallen off the arm rests and you'll scratch your skin on them. And I won't speculate on what stained the seat. Oh yea... check out the side table (see photos). Completely rotting away. The TV remote barely works. The AC sounds like it belongs in Nascar engine. The toilet refuses to flush without a healthy dose of wishful thinking. I've been staying at Aloft Hotels for years. But this level of disrespect to guests is unacceptable. UPGRADE AND RENOVATE THIS HOTEL! On the positive, the staff is on point. And there was breakfast available on a holiday so that was good and pretty tasty too. In the meantime, travelers... avoid this place.

6

Marliah

Mar 8, 2024

·

Stayed 1 night

The area is perfect staff is super sweet. My room wasn’t clean floors wheee sticky . But overall really nice area

2

charles

May 30, 2024

·

Stayed 1 night

The hotel is really run down and dirty

4

Jalani

Jun 9, 2025

·

Stayed 2 nights

Rooms need an upgrade . Floors need work. Rooms don’t smell too well, needed to buy a plugin. The female staff was friendly .

2

Susan

Jan 10, 2023

·

Stayed 1 night

I don’t even know where to start. The property looks nice enough from the outside however, when you walk in it’s dated and very dirty. The floors are stained in the hallways and in the rooms. The wallpaper is peeling off the walls, and the floors don’t look like they’ve ever seen a vacuum. Our first room smelled like mildew and the linens had not been changed from the previous guest. Our second room was even worse. It also smelled like mildew and it was filthy. There was hair in our linens, the mattress was soiled, the floor was dirty, and there was hair on the shower floor and walls. The toilet wouldn’t flush, and the coffee packets next to the coffee pot had been opened. Not that I would dare using the coffee pot here. It looked like the only thing the cleaning staff bothered to do was make the bed. Since we had already changed rooms once we decided to suck it up and get some rest, unfortunately that didn’t last long. Upon turning the lights off we noticed light shining into our room from a vent on the wall. It was a little creepy that light from the room next to us was coming into our room. At 11:30 at night we packed up and decided to make the 10 hr drive home. I wouldn’t recommend this hotel to anyone! The owner, A Loft, and Marriott should be ashamed to charge $165 per night for a room here. The only positive thing I can say about this hotel is the staff we encountered was nice.

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Rooms

Rooms are generally dated and show maintenance problems such as leaks, faulty fixtures, loud or weak AC, and poor light blocking, with some street and hallway noise reported; a few guests still found them comfortable.

Related guest reviews

6

Ford

May 22, 2024

·

Stayed 1 night

Shades don't keep sun light out.

6

claudia

Apr 28, 2025

·

Stayed 2 nights

The location is great but the hotel needs maintenance urgently. Wall, ceilings, carpet everything is old, scratched, painted.

6

Gerardo

Apr 14, 2025

·

Stayed 3 nights

The hotel needs renovation from the front desk to the rooms. Even though they are cleaned, the condition of the rooms is not good and they need to be remodeled.

6

Melanie

Jul 13, 2025

·

Stayed 3 nights

Was great location however not the best Aloft I’ve stayed. Lobby is typical and nice but the rooms could use a bit of updating to complete the full Aloft experience and expectation. We had to switch rooms after a leak from room above. Staff was pleasant and polite and accommodating. Other than that it was good. I would consider staying again primarily because I like Alofts and the staff here were all great my entire stay.

2

Simond

May 16, 2024

·

Stayed 2 nights

Broken toilet, peeled shower tile, stains on bed, loud a/c, leaking through shower door, bath towels were half of standard size.

4

Xavier

Jun 29, 2024

·

Stayed 1 night

Ive stayed at various aloft properties, and this didnt live up to the normal hype. Mainly because of the room conditions

4

YUHAN

Dec 31, 2024

·

Stayed 6 nights

Fire alarm showed false alarm for the whole night. I had to change the room. In addition, house keeping are extremely noisy and talking all the time starting from 8am. And the rooms are noisy too, I can hear what next room said.

6

Simon

Sep 21, 2024

·

Stayed 1 night

A little outdated and right next to the road so you could hear all the cars passing. It was just a quick 1 night stay

6

Takiyo

Jun 15, 2025

·

Stayed 1 night

The hotel and staff were nice. The room has seen better days. It was clean but there were corners of the shower door that appeared rusted. The bed was extremely comfortable and the room was clean. It just needs a little attention to detail on what could be maintained better.

6

Victor

Jun 27, 2023

·

Stayed 1 night

the room is somewhat damaged. The television looked bad, it is already failing, the bathroom water did not go away

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Service

Service is frequently praised as friendly, accommodating, and helpful, including early check in; however, some guests experienced check in errors, unresponsive or rude staff, and slow issue resolution.

Related guest reviews

8

Daria

Sep 21, 2023

·

Stayed 1 night

If you’re staying for a short time like I was, this property is perfect! The staff is soooo accommodating, huge shout out to David g at the front desk who made check in painless and easy! Get this man a raise!!

10

Chaze

Apr 2, 2025

·

Stayed 3 nights

The hotel was wonderful. The staff were full of smiles and very helpful with anything that I needed! My flight arrived early and I was still able to do an early check in. The room was very clean and aesthetically pleasing. Teki at the front desk was very friendly! Along with all the other staff! I definitely recommend.

2

Harold George

Apr 17, 2025

·

Stayed 2 nights

Staff was rude, never staying here again and will not let anyone I know stay here

2

Paulton

Sep 15, 2025

·

Stayed 1 night

Terrible stay Checked in and got a key to a room someone was already in Nobody cared Would not issue a refund

2

husam

Sep 3, 2024

·

Stayed 3 nights

The receptionist that works at night is terrible and aggressive . She screamed at me for requesting a soap cause there was no soap in the room and she screamed at me for asking to switch rooms cause the we was not working and did not give me the opportunity to switch the room and move my kids and pick up our stuff the next day since it was 3 am after midnight . Found eye lashes on the floor which mean room was not cleaned , broken tiles scratched floors broken blinded and even the bed linens had stains and cuts . Not a regular Bonvoy hotel .

2

Aniyah

Apr 28, 2025

·

Stayed 3 nights

When I arrived the check in person gave me a key to the wrong room. My bathroom was dirty, I had my iron exchanged 3 times and still didn’t work, my tv did not work and the phone that was in my room was just for decoration ( did not work)

8

Jaime

Jun 3, 2025

·

Stayed 1 night

The front desk is amazing! Helpful and resourceful

10

kelly

Apr 5, 2025

·

Stayed 1 night

This property had the friendliest staff I have encountered in sometime. Not only to guest but to each other. Professional Team will have me coming back

10

Erik

Aug 19, 2025

·

Stayed 3 nights

The entire experience was amazing! The staff, especially the manager was amazing. She went above and beyond to ensure my cousin and I had a terrific birthday weekend trip. We were shown top tier service. The room was excellent, the staff was very friendly, and even told us placing to visit. Very great hotel.

10

Ashley

Aug 19, 2025

·

Stayed 2 nights

This property was amazing! Staff was wonderful!

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Location

Very convenient for the Galleria, shopping, and dining, with many places walkable. Safety perceptions are mixed, with a few reports of uncomfortable encounters near the garage and occasional road or street noise.

Related guest reviews

4

Josh

Jan 22, 2023

·

Stayed 1 night

We pulled into the parking garage in broad daylight, around 4:00pm, to check in. There was a old run down car blocking one of the entrance lanes. The trunk was open and three males were standing at the back, organizing all of their drug and narcotics selection. It was blatantly obvious they were setting up to make a sale. We quickly moved past them and went to a higher level of the garage. Unfortunately, we would have to walk past them to go into the MAIN FRONT entrance of the hotel. I decided I would try to sneak a photo and call Houston Police. But by the time we parked and rode the elevator down, they must have completed their sale, and they were gone. Where was the hotel staff? Where are the security cameras!? This was NOT the first time these people had setup and done this……beware of this location.

10

Tyree

Dec 11, 2024

·

Stayed 1 night

I loved the area and how close it was to everything

4

Ellen

Dec 4, 2022

·

Stayed 19,329 nights

The area was very unsafe feeling. The elevator was wet and hallways were very dank feeling. Seemed like a very seedy and somewhat dangerous location.

8

George

Aug 5, 2025

·

Stayed 4 nights

Lot of road work

6

Bonishia

Jun 3, 2025

·

Stayed 2 nights

I like that I was centrally located to all family events while I stayed for the weekend.

10

Jack

Aug 11, 2025

·

Stayed 3 nights

It was nice and safe area to be in

4

Youn

Oct 12, 2024

·

Stayed 2 nights

lots of homeless people around the property didn't feel safe walking around

8

Valerie

Jul 11, 2025

·

Stayed 1 night

Being close to everything

10

amy

Feb 25, 2023

·

Stayed 3 nights

Great property, close to shopping and several restaurants. Highly recommend.

10

Aundrea

Feb 25, 2024

·

Stayed 1 night

Everything is walking distance

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Dining

Breakfast and dining feel limited, with several mentions of mostly packaged or microwaved items and lack of a full restaurant, though a few enjoyed the bar and some breakfasts. Coffee quality drew criticism from some.

Related guest reviews

10

Michelle

Feb 8, 2025

·

Stayed 1 night

The room was nice and so were all of the staff. The galleria is within walking distance.The bar staff were exceptional. The coffee is terrible.

4

Sheltric

Sep 24, 2023

·

Stayed 1 night

The heated pool wasn’t working, the room was very small, you have to pay to park for every night that you stay, you have to pay for breakfast! It just wasn’t what we expected being newlyweds! Our wedding night should have felt better and enjoyable than it was !

6

Tammy

Mar 26, 2023

·

Stayed 1 night

It was not worth the money there’s no restaurant no real breakfast. I was mediocre at best. It’s far too many hotels and then Houston area for the same price that are much nicer. I did get a very early check-in so for that reason I really appreciate the staff when it’s likely because they weren’t very booked.

10

Shulvaustin

Aug 18, 2025

·

Stayed 3 nights

A1 and the new bartender did a wonderful job she should get a raise

8

Juan

May 22, 2025

·

Stayed 1 night

I booked my room plus breakfast thinking that it would be a mini buffet (for the price) but it was a menu with just a few options that was cheaper than the price I got when I booked. In the other hand even I was on the 10 floor, it was really noisy

6

Andrew

Apr 7, 2023

·

Stayed 2 nights

This location is about 45 minutes way from Hobby airport in traffic around 20 without. Staff was the best Staff a hotel could ask for. First room, was completely dirty with exception of beds being made which makes anyone think. There was NOT just spit on the walls in the bathroom it was a big loogey with what looked like snot/mucus. Hair on floor. Shampoo conditioner and body wash bottles were empty on arrival but didn’t notice until use. I made them aware and they quickly and promptly replaced. I. honestly could not say anything better about the staff, likely the best staff I’ve had in hundreds and hundreds of hotels. Location was great. Food was good. Ambiance was great. Clean grounds. Smaller pool but no one was in there. Workout center was clean. Thank you again to the staff.

10

Margaret

Aug 12, 2025

·

Stayed 1 night

Breakfast options were interesting and the staff was very nice and professional. Room was also very nice

4

victor

Dec 26, 2024

·

Stayed 1 night

Do not stay here. This hotel is in terrible condition and completely falling apart. The front desk staff is polite and helpful. But they deserve a better desk to work from than that aging slab of whatever they're forced to use now. The rooms aren't much better. There's some slippery film or some kind of lubicrated substance on the wooden floors in my room and I don't recommend walking barefoot. The desk chair (see photos) is HORRIBLE. The plastic has fallen off the arm rests and you'll scratch your skin on them. And I won't speculate on what stained the seat. Oh yea... check out the side table (see photos). Completely rotting away. The TV remote barely works. The AC sounds like it belongs in Nascar engine. The toilet refuses to flush without a healthy dose of wishful thinking. I've been staying at Aloft Hotels for years. But this level of disrespect to guests is unacceptable. UPGRADE AND RENOVATE THIS HOTEL! On the positive, the staff is on point. And there was breakfast available on a holiday so that was good and pretty tasty too. In the meantime, travelers... avoid this place.

8

Carrie

Dec 10, 2023

·

Stayed 1 night

Contemporary property and clean Close to Galleria and nice restaurantz. Bar is nice and hip too

6

Brian

Sep 29, 2025

·

Stayed 4 nights

The hotel is under renovation. The gym was closed. The elevators were dirty from the work being done. The food was mostly packaged including a breakfast biscuit that was put in a microwave. The staff was excellent

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AI-generated summary based on recent guest reviews

Month	Average price
January	$123
February	$149
March	$184
April	$158
May	$169
June	$186
July	$136
August	$100
September	$115
October	$142
November	$124
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $132	15 $174	16 $140	17 $106	18 $101	19 $104
20 $97	21 $105	22 $135	23 $136	24 $105	25 $97	26 $104
27 $98	28 $114	29 $132	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $132	3 $141
4 $121	5 $132	6 $137	7 $140	8 $141	9 $225	10 $214
11 $121	12 $139	13 $143	14 $141	15 $135	16 $135	17 $136
18 $125	19 $140	20 $147	21 $141	22 $132	23 $152	24 $149
25 $125	26 $132	27 $145	28 $146	29 $135	30 $128	31 $125

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Aloft, Room, 1 King Bed

Aloft, Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Aloft by Marriott Houston by the Galleria

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Prices for upcoming dates