Is parking available at the hotel?

Self parking is available on-site for a fee of approximately USD 55.00 per day. Nearby parking is also available at a similar rate, located 984 feet away. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately USD 25.00 per person.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of USD 250 per pet, per stay, plus a one-time cleaning fee of USD 250. Service animals are exempt from these fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 2:30 AM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge. Guests can arrange transfers through the hotel.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. It is advisable to inquire directly about specific room accessibility features.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of New York City, within a 5-minute walk of Times Square and Rockefeller Center. It is approximately 0.5 miles from Bryant Park and 0.9 miles from St. Patrick's Cathedral. Public transport options are readily available nearby.

Does the hotel have a swimming pool?

The hotel does not have an on-site swimming pool. However, children under 18 years old are not allowed in the offsite pool.

What are the hotel's policies for guests staying with children?

Children 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Sanctuary Hotel New York - Relaxing Getaway

Average nightly price at Sanctuary Hotel New York by month, last 12 months (USD)
Month	Average price
January	US$168
February	US$160
March	US$201
April	US$242
May	US$276
June	US$309
July	US$244
August	US$198
September	US$413
October	US$372
November	US$285
December	US$390

What guests think

Sanctuary Hotel New York draws praise for its friendly, attentive staff and central Times Square location, with compact, stylish rooms and comfortable beds, plus lively on site dining, though noise, basic breakfasts, and privacy quirks appear in reviews.

Rooms are frequently described as small or dark, with some layouts featuring open showers behind curtains and occasional issues like loud air conditioners, tricky thermostats, or views into an airshaft. Housekeeping is generally reliable and spaces feel clean, but maintenance and aging elements crop up in spots. Rooftop and sushi venues are popular, yet the included continental breakfast is often considered limited. Expect a compact, well located boutique stay with standout service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews highlight popular on site options like the Haven rooftop and a sushi restaurant; a 24/7 lobby coffee and tea station is appreciated. Parking is off site and pricey or several blocks away, and the entrance has stairs.

Related guest reviews

8

Len

25 May 2025

·

Stayed 1 night

Location near broadway shows can’t be beat. Hotel was quirky and fun. Only knock was the dining options on property were a little disappointing. In may the roof bar was still basically enclosed by awnings and had no view (and the continental breakfast was almost comically sparse)

8

Kathleen

26 Aug 2025

·

Stayed 1 night

Good price and location at this hidden gem. Just a bit of a heads-up there are a dozen or so steps that one must negotiate with your luggage at the front entrance.

10

David Ogden

14 Jan 2025

·

Stayed 2 nights

Great location and unlike many hotels in nyc has friendly, welcoming staff with a service attitude. lobby very stylish. location for centre couldn't be better. roof top bar nice too. breakfast a bit basic but ok. Overall a great place

10

Karen

24 Jun 2024

·

Stayed 1 night

Rooftop restaurant and bar was wonderful !!

8

Tina

4 Aug 2025

·

Stayed 4 nights

Our king room was perfect with the exception of our mini fridge did not work. Also the parking situation is dismal. The parking across the street was $80/night so they recommended another parking garage that was several blocks away with no way to transfer our luggage. Graciously 2 of the guys on staff, JD and another young man (I forgot his name) assisted us because we weren't allowed to use a luggage rack off the premises. Both of those fellas deserve a raise. With those exceptions, overall we really enjoyed our stay with Sanctuary.

6

Dianne

20 Sept 2024

·

Stayed 1 night

Rooms incredibly small with shower and sink part of bedroom. Light switch for toilet room also turned on light in shower. Wanted night cap but lobby level bar already closed at 9:45pm. Roof top bar open but very crowded and cocktails not made properly and service was poor.

10

James

21 May 2025

·

Stayed 4 nights

Great location close to Broadway, Times Square, great dining and shopping. Roof top bar and restaurant was nice. Comfortable bed and excellent shower

10

Stacey

5 Jul 2025

·

Stayed 1 night

Very dark chic Asian fusion style hotel. My deluxe king room was beautiful, updated, clean and had 2 bath robes and a beverage fridge with mini bar. Haven rooftop bar and chemistry room had great happy hour specials. Location right in the heart of the theater district! Would definitely return!!

10

Heidi

22 May 2024

·

Stayed 2 nights

Loved this hotel. Cool design. Staff was lovely and helpful. Nice boutique hotel. 24-hour coffee, tea and water in the lobby was a nice touch. Free continental breakfast was a bonus. Would stay again.

8

Eric

31 Dec 2024

·

Stayed 1 night

Nice hotel. Lounge was cozy. Staff were very accommodating. Easy walk to Times Square and short walk to Rockefeller Plaza. They do not have parking garage so we had to park at a nearby parking garage

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Cleanliness

Rooms and common areas are often described as clean with dependable housekeeping. A few guests noted musty or damp pillows and occasional odors or maintenance lapses.

Related guest reviews

8

Wayne

3 Jul 2025

·

Stayed 1 night

Beautiful hotel, that had everything with minor problems so one star less. 1. Small rooms and the pillows smelled a little like body odor, and this could happen anywhere so I only blame myself as I was too tired to swap them out . 2. Breakfast had only high carbohydrate sugary things such as baked goods and cereals, and absolutely no hot foods or proteins like at least oat meal nor hard boiled eggs.

10

Patrice

23 Nov 2025

·

Stayed 1 night

Small but modern and spotless

10

Debbie

28 Aug 2025

·

Stayed 3 nights

My husband and I stayed in a luxury king room. We had a view of the street. The room was very nice and had all the amenities that were expected. Bed and pillows were extremely comfortable. Housekeeping cleaned out room and changed our sheets every day. The listing says the room includes "in room spa service". Don't be fooled, you have to get someone from outside the hotel to come in, so it's not anything included. They need to change that. Breakfast was minimal with bagels, toast, cereal, tea and coffee. Continental usually includes waffles and such. Staff was very accommodating with holding our bags the day we were leaving. This hotel is 1/2 block from Times Square and 3 blocks from the subway. Excellent location. Would stay here again.

4

George

27 Apr 2023

·

Stayed 3 nights

Location is great for visiting Times Square, theatre district. Rooms are extremely small. Only have a curtain separating shower/sink from bed so impossible for couples to awake at different times. Room smelled badly of weed one night but hallway did not. Suggesting that maid or someone with room access was smoking in room. Breakfast was barely eatable. Staff was attentive and very nice.

10

regina

15 Mar 2024

·

Stayed 1 night

Very clean

10

Michela

5 Apr 2025

·

Stayed 3 nights

Perfect location, hotel was very clean & the staff was great. Will definitely be back.

8

Frances

13 Jul 2025

·

Stayed 2 nights

Not like photo’s at all for appearance of outside of hotel. Very dark inside. Room was very damp and pillows were so musty I had them changed. The breakfast consists of cheap, bulk industrial quality soggy, doughy bagels, croissants and danish. All poor quality. Tiny blended yogurts, a thin cheap orange juice and awful coffee. Two buy in bulk cereals and over ripe bananas.

4

Jude

25 Nov 2024

·

Stayed 1 night

This hotel is well located but needs to be refurbished. Not well maintained. Not as clean as one would expect for the price.

10

Vasile

27 Dec 2024

·

Stayed 1 night

Location, location, location!! Around the corner from all the main touristic attractions. Walking distance to Times Square, Broadway, Rockefeller, Radio City, 5th Avenue! The city at your fingertips. Very nice and professional staff, clean rooms. The only negative for me was the construction going on across the street and the traffic noise as my room faced the street. Also the breakfast was truly basic and disappointing for a 4star hotel. Once again you are paying for the location. And people do make a difference they were all very nice and friendly. Special thanks to the bellman that worked in the evening of our departure on December 26 and went out of his way to help us reach the taxi that couldn’t make it closer to the hotel!! He definitely deserves a raise. Without him we would have lost our plane. Word to the wise the traffic in Manhattan is insane take this in consideration when leaving the hotel.

10

Emily

17 Nov 2025

·

Stayed 6 nights

The staff was incredible! So nice and attentive! The rooms and house keeping were great as well! Our room was taken care of daily and replenished bedding and towels anytime we needed. The hotel restaurants we are also great. Would 100% stay here again!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact by NYC standards, often with limited natural light or views and an open shower separated by a curtain. Beds are generally comfortable, but some report loud AC, dated elements, or limited storage and outlet quirks.

Related guest reviews

6

Lincoln

9 Jun 2025

·

Stayed 3 nights

Public areas attractive and an adequate breakfast. My “Superior Queen” room was very small and claustrophobic. Only window facing an extremely dark airshaft masquerading as an “inner courtyard”. Will not return.

6

Helen

30 Mar 2025

·

Stayed 5 nights

Very small room, no wardrobe or drawers sufficient for 2 people over 5 days. No dressing gowns as advertised, breakfast and wi fi states free but have to pay service cost of 30 dollars a day. Location good but very noisy

8

Stephanie

24 May 2025

·

Stayed 1 night

I really didn't like how small the rooms are

10

Stephanie

29 Oct 2025

·

Stayed 1 night

My wife and I were spending a quick night in NYC as part of our honeymoon. The staff was just as excited for us; and after check-in they gave us a bottle of sparkling wine on the house. The room itself was very spacious, the set up was great, and the bed was the comfiest bed my wife and I have ever slept on in a hotel. My wife has already requested that we stay here again on future NYC trips. Extremely LGBTQIA+ friendly and respectful!

8

Pam

20 Oct 2025

·

Stayed 3 nights

Room was older. Her bed was a little bit lumpy.-

4

Nina

11 Dec 2024

·

Stayed 2 nights

Expensive, rooms were very small and dark. Windows faced brick wall. Bathrooms weird with curtains . Halls dark.

8

Merry

16 Nov 2025

·

Stayed 2 nights

Staff were great, room was clean and comfy. Room was okay except the air was loud when running, and the shower was only separated from the bed by a curtain, and the light for the powder room was also the shower llight (not good if you are sharing a room)

10

Mary

27 Oct 2025

·

Stayed 2 nights

Excellent customer service from the doorman who carried our luggage up the steps, to the friendly and efficient check in, to the concierge who made reservations for us at the rooftop bar due dinner. The room was spacious, shower water was nice and hot, and the bed was sooo comfortable! Highly recommend the Sanctuary Hotel!

8

Agnes

18 May 2024

·

Stayed 1 night

This hotel was cute and a good location right near Times Square. The room we had on the sixth floor was very dark with a window to the stairs between buildings. It was also very close to the stairway which is used by people going to a restaurant so that location was quite noisy. But the bed was comfortable and the decor was nice. In regards to customer service the girl checking in could have been a little nicer. When you check in to a hotel you expect some sort of upbeat demeanor but this was just disappointing. The gentleman at the door who took our bag was very kind and happy.

6

Paula

6 Jun 2025

·

Stayed 1 night

Really loud air conditioner in the room, kept waking me up every time it came on. Housekeeping kept interrupting a business call, even after I told them I’d be checking out at 12 pm.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, attentive, and proactive, from doormen and concierge to front desk support for special occasions and issues. A few reports mention uneven interactions or delays at check in.

Related guest reviews

8

janet

7 Nov 2025

·

Stayed 4 nights

hotel was clean and tidy. Front Desk particularly warm and friendly and hospitable. Hotel was a bit loud/noisy — could hear everything in hallways, lobby, neighborhood, etc.

10

Mark

8 Jan 2025

·

Stayed 4 nights

My 6th visit. Awesome staff and great location.

10

Norwood

24 Mar 2025

·

Stayed 1 night

One of the best hotels I've ever experienced in NYC. The staff go above and beyond and the overall vibe is incredible. Can't recommend enough :)

10

Lori

13 Jan 2025

·

Stayed 1 night

This was a great spot - very convenient location, nice room, and the service was excellent.

10

Bob

7 Feb 2025

·

Stayed 1 night

When expedia / hotels.com double booked the staff worked with me to resolve the problem. After 3 tries by me and staff, they wrote to expexia/hotel to advise they had made the mistake. Best NYC. Hotel we've found in 40 years of travel.

10

Mary

29 Jan 2025

·

Stayed 1 night

We absolutely loved the location of Sanctuary, but even better was the staff! The hotel was lovely and very inviting. Rooms were typical NYC small and the bathroom configuration is a little odd when sharing a room with a friend, but we managed just fine on our quick trip. The beds and bedding are fabulous! The hotel staff is top notch - easily some of the best I've encountered in NYC and beyond - they went above and beyond to take care of any questions or concerns and appeared to genuinely love their job!

10

Mary

27 Oct 2025

·

Stayed 2 nights

Excellent customer service from the doorman who carried our luggage up the steps, to the friendly and efficient check in, to the concierge who made reservations for us at the rooftop bar due dinner. The room was spacious, shower water was nice and hot, and the bed was sooo comfortable! Highly recommend the Sanctuary Hotel!

10

Emily

17 Nov 2025

·

Stayed 6 nights

The staff was incredible! So nice and attentive! The rooms and house keeping were great as well! Our room was taken care of daily and replenished bedding and towels anytime we needed. The hotel restaurants we are also great. Would 100% stay here again!

10

Bob

7 Feb 2025

·

Stayed 1 night

Sanctuary Hotel is a one of a kind hotel, where all are focused on guests having a wonderful stay. Gabe and the staff cannot do enough for each and every patron. After your first stay, you will always come back; again and again.

10

Susan

21 Mar 2025

·

Stayed 2 nights

We had a wonderful stay. The thermometer in the room malfunctioned the first night but the staff was amazing and moved us to two other rooms. After it was fixed we moved back. They waved $30 off the fee. My daughter fractured her foot before the trip and was in a wheelchair/scooter. The staff couldn’t have been more helpful. It is a lovely hotel with an amazing staff and I would definitely stay again.

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AI-generated summary based on recent guest reviews

Location

Half a block from Times Square and close to Broadway, Rockefeller Center, and subways, the hotel is highly walkable. Street noise reaches some rooms, so light sleepers may want earplugs or a white noise option.

Related guest reviews

10

Alison

15 Mar 2025

·

Stayed 4 nights

Great central hotel

8

Kristen

6 Aug 2025

·

Stayed 4 nights

The staff was amazing! The hotel is beautiful & comfortable! Location is perfect! The hotel is located just a half block from the red bleachers of Times Square & there were subway stations on each corner of the block! The only thing that was a problem is that our phone charger plugs would not work in most of the room outlets, our plugs only worked in 2 of the outlets, we never did figure out why as the outlets were checked by maintenance & shown they were active. So maybe just check on that to see what plugs do work in those outlets. Also, if you are a light sleeper, bring a noise machine as the hotel is so close to Times Square that noise is inevitable. Our noise machine was enough to drown out the noise & we slept very well every night, plus the beds & pillows are super comfy!

10

David Ogden

14 Jan 2025

·

Stayed 2 nights

Great location and unlike many hotels in nyc has friendly, welcoming staff with a service attitude. lobby very stylish. location for centre couldn't be better. roof top bar nice too. breakfast a bit basic but ok. Overall a great place

10

Debbie

28 Aug 2025

·

Stayed 3 nights

My husband and I stayed in a luxury king room. We had a view of the street. The room was very nice and had all the amenities that were expected. Bed and pillows were extremely comfortable. Housekeeping cleaned out room and changed our sheets every day. The listing says the room includes "in room spa service". Don't be fooled, you have to get someone from outside the hotel to come in, so it's not anything included. They need to change that. Breakfast was minimal with bagels, toast, cereal, tea and coffee. Continental usually includes waffles and such. Staff was very accommodating with holding our bags the day we were leaving. This hotel is 1/2 block from Times Square and 3 blocks from the subway. Excellent location. Would stay here again.

10

Sue

18 Feb 2024

·

Stayed 3 nights

Perfect location for broadway shows, Time Square, restaurants. Everything is within walking distance! Rooms are clean and comfortable. Nice breakfast in the morning. Downside, there is a lot of noise on the street side.

10

James

21 May 2025

·

Stayed 4 nights

Great location close to Broadway, Times Square, great dining and shopping. Roof top bar and restaurant was nice. Comfortable bed and excellent shower

10

Shan

12 Apr 2025

·

Stayed 1 night

Great place to stay in the heart of New York

10

stacey

26 Jun 2023

·

Stayed 1 night

The location was great easy wools to time square and 30 rock. Also easy walk from Grand Central Station. Would stay here again.

10

cindy

13 Oct 2025

·

Stayed 2 nights

A lovely boutique hotel in the center of Times Square. Rooftop bar is adorable. Staff were helpful and friendly. I would definitely come back again.

6

Minna

6 Nov 2023

·

Stayed 1 night

One night stay for work. The property itself was lovely and clean, and the staff were very pleasant. Unfortunately the room was on a low floor and the noise from passing traffic and angsty pedestrians kept me up half the night; there just wasn’t enough sound proofing.

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Dining

On site dining gets good feedback, especially the Haven rooftop and the sushi restaurant. The included continental breakfast is repeatedly described as very basic with limited variety.

Related guest reviews

8

Wayne

3 Jul 2025

·

Stayed 1 night

Beautiful hotel, that had everything with minor problems so one star less. 1. Small rooms and the pillows smelled a little like body odor, and this could happen anywhere so I only blame myself as I was too tired to swap them out . 2. Breakfast had only high carbohydrate sugary things such as baked goods and cereals, and absolutely no hot foods or proteins like at least oat meal nor hard boiled eggs.

10

Sandi

1 Jun 2024

·

Stayed 4 nights

Convenient to Time's Square and being able to walk everywhere easily. Easy check in and out. Room was more generous than many we've stayed in in NYC. The breakfast is pretty minimal. Rooftop restaurant is fun.

10

Debra

22 Jun 2025

·

Stayed 3 nights

Overall, the stay was excellent. The location was perfect. Easy access to all the sights and shows. The "free" breakfast was horrible. There was no food!! Just croissants and bread. I masked for a fork and was told they didn't have forks. I complained to management but didn't see any improvement.

8

Frances

13 Jul 2025

·

Stayed 2 nights

Not like photo’s at all for appearance of outside of hotel. Very dark inside. Room was very damp and pillows were so musty I had them changed. The breakfast consists of cheap, bulk industrial quality soggy, doughy bagels, croissants and danish. All poor quality. Tiny blended yogurts, a thin cheap orange juice and awful coffee. Two buy in bulk cereals and over ripe bananas.

10

James

21 May 2025

·

Stayed 4 nights

Great location close to Broadway, Times Square, great dining and shopping. Roof top bar and restaurant was nice. Comfortable bed and excellent shower

10

Stacey

5 Jul 2025

·

Stayed 1 night

Very dark chic Asian fusion style hotel. My deluxe king room was beautiful, updated, clean and had 2 bath robes and a beverage fridge with mini bar. Haven rooftop bar and chemistry room had great happy hour specials. Location right in the heart of the theater district! Would definitely return!!

10

Monica

2 Nov 2024

·

Stayed 3 nights

Stayed three nights and was more than pleased. Close to shows, museum exhibits, shopping and dining. Had an early dinner at the rooftop and enjoyed the food, amazing atmosphere and excellent service. Room was fairly quiet given the location, cleverly designed to maximize the space, comfortable bed and very clean. Received excellent service by all hotel staff and they kept my bag for an extra hour before heading to the airport. Great experience! I’ll stay there again.

8

Alejandra

4 Nov 2024

·

Stayed 3 nights

Continental breakfast could have more variety and fresh products

10

Andrew Dean

14 Aug 2025

·

Stayed 2 nights

We had a great time at The Sanctuary! The sushi restaurant was also fantastic. Highly recommend!

8

Rashawndra D

8 Nov 2024

·

Stayed 2 nights

The hotel and staff were great. However, for $30 plus the breakfast was lacking. It caters it a more European style breakfast. I required something more substantial to start my day.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $491	2 $292	3	4 $564	5 $407	6 $407	7 $505
8 $246	9 $337	10 $419	11 $414	12 $407	13 $604	14 $535
15 $244	16 $377	17 $476	18 $381	19 $306	20 $367	21 $514
22 $193	23 $184	24 $225	25	26 $828	27 $541	28 $358
29 $214	30 $337

Sanctuary Hotel New York

Prices for Sanctuary Hotel New York

Monthly average prices

About this property

Location

Room options

Deluxe Queen Room, 1 Queen Bed

Deluxe Double Room

Deluxe King Room

Suite, 1 King Bed

Cozy Queen

Superior Room, 1 King Bed

Standard Room

Superior Queen Room

Guest reviews of Sanctuary Hotel New York

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sanctuary Hotel New York

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28 $913	29 $438	30 $417	31 $619