Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee of approximately KRW 52,000 for adults and KRW 26,000 for children.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms only, with a pet fee of KRW 70,000 per pet, per night, and a pet deposit of KRW 300,000 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

Is airport shuttle service available?

Yes, airport shuttle services are available for a fee of KRW 132,000 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including step-free entrances and accessible facilities. However, guests should inquire directly for specific features.

Where is the hotel located in relation to key attractions?

The hotel is located in Incheon (Songdo), within a 5-minute drive of Songdo Central Park and Songdo Convensia Convention Center. It is approximately 0.6 miles from NC Cube Canal Walk and 0.9 miles from Tri-bowl.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool, which is accessible by reservation only. Pool access is available from 6:30 AM to 9:30 PM, and reservations are required for use.

What are the hotel's policies regarding children?

Children 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding. However, children under 19 years old are not allowed to access the Club Lounge.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of KRW 36,300 per night, subject to availability. Guests should request this in advance to ensure availability.

Sheraton Grand Incheon Hotel - Luxury Stay in South Korea

Average nightly price at Sheraton Grand Incheon Hotel by month, last 12 months (USD)
Month	Average price
January	$176
February	$179
March	$201
April	$226
May	$197
June	$195
July	$215
August	$232
September	$233
October	$443
November	$480
December	$218

What guests think

Across many reviews, Sheraton Grand Incheon Hotel is praised for friendly, professional staff, clean and comfortable rooms with spacious layouts and striking Central Park views, and a convenient Songdo location near Convensia, shopping, and dining.

However, facilities draw mixed feedback: the spa has been closed or limited at times, the pool can feel small or cold with reservations required, and the club lounge gets crowded with occasional shortages. Some guests also reported dated furnishings, temperature control issues, and awkward toilets or missing bidets. Breakfast is widely enjoyed, yet crowds, strict closing times, high prices, and limited options for special diets were recurring gripes. Expect a well-located stay with standout service, solid rooms, and a few facility and dining caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests appreciate the gym and on-site conveniences, but feedback is mixed. The spa/sauna may be closed or paid, the pool is reservation-only and often cold or small, the club lounge can be crowded, bar options are limited, and the airport shuttle runs only once late morning.

Related guest reviews

8

DONGJ

Jul 31, 2023

·

Stayed 1 night

숙소는 만족스럽지만 사우나가 아쉬웠었습니다. 보통은 4성 5성급들은 수영장이용 시 사우나 같이 이용할 수 있었지만, 수영장 바로 옆에 붙어있음에도 유료로 가야한다는게 아쉬웠었습니다.

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8

Park

Apr 30, 2025

·

Stayed 1 night

전체적으로 청결하고 마음에 들었는데, 수영장 물이 너무 차가웠어요. 온수풀이라고 보기는 어려울것같습니다

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10

Gyumin

Jan 1, 2025

·

Stayed 1 night

클럽룸이었는데 클럽 라운지 이용 고객이 많아 불편했습니다. 사람은 많은데 대처가 미흡한거 같아요~

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10

SANGMIN

Sep 8, 2025

·

Stayed 2 nights

수영장, 헬스장 관리도 완벽해요

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8

HYELIN

Sep 25, 2025

·

Stayed 2 nights

직원분들 다 친절하셨고 침구도 편하고 좋았는데 욕조가 청소되어 있지 않았고 비치된 샤워용품들이 채워져 있지 않았어요. 2박 이용해서 다음날 채워졌겠지 했으나 역시 비어있어서 그냥 개인 용품 사용했어요. 룸서비스는 전반적으로 시간이 좀 걸려요. 호텔 내부에 있는 스파마사지는 현재 리노베이션 중이어서 이용이 불가한데 프론트, 객실, 엘레베이터등 호텔 어디에도 관련 내용이 없어서 아쉬웠어요. 조식은 주중,주말 메뉴가 다른지 아님 매일 조금씩 바뀌는지 모르겠으나 평일보다 토요일 조식이 더 좋았고 면,오믈렛 라인에서 주방 직원분이 다른 직원분께 큰 소리와 모션으로 지적하고 화내서 주문하기 불편했어요.

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10

Ah-Jeong

Jan 8, 2023

·

Stayed 1 night

호텔은 깨끗했어요. 수영장은 좀 추웠고 수질이 그렇게 좋지 않았던 것 같아요.

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6

James

Oct 20, 2023

·

Stayed 1 night

Friday evening, and the bar is closed. £20 charge each time to use the gym/sauna is quite outrageously expensive. Breakfast is good.

4

Alexander

Dec 3, 2025

·

Stayed 1 night

Det positiva var att det va ett lagom stort rum, stor dusch, skön säng och skön kudde. Det negativa va att vi valde detta hotell enbart för spa delen, men fick information att spa va stöngt pga renovering EFTER att vi bokat, enda kompensationen va en juicez en läsk och en öl, samt en rabatt på att äta kvällsmat på hotellet på cirka 20%,. Men ändå få betala cirka 600 sek för en kvällsmat. Riktigt dåligt., de kunde iallafall bjudit på kvällsmaten. Ett 5 stjärnigt hotell, som erbjuder 20% rabatt på kvällsmat när spat är stängt, och hotellet kostar 2400:- per natt. Rekomenderar inte detta hotellet. Man kan få mycket böttre hotell för mindre pengar.

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8

Ashley

Dec 5, 2024

·

Stayed 2 nights

It is a beautiful property and the staff accommodated an early checkin and helped us with our bags. The one comment I have is that this hotel appears when I filter for airport shuttle hotels. It only offers an 11:45 am shuttle daily. There is no other airport shuttle. Since airport shuttle was literally the reason I booked this hotel, I was am a bit disappointed. Also, when I asked guest services about the shuttle, the concierge did not offer to help me find an alternative ride, whicb would have been nice/is pretty standard concierge service. Also FYI the pool is appointment only. It was easy to get an appointment, but it's something to consider if you need flexible arrangements. There are no bars on the property, just two restaurants that basically require reservations. Also fine, but good to note. And the neighborhood isn't quite as walkable as the rest of Seoul, and there were a couple times we had to wander a bit to find a restaurant (especially on Monday when a bunch of stuff was closed). All that said, we had a perfectly lovely stay.

6

Seung hee

Dec 5, 2025

·

Stayed 2 nights

라운지이용할때 너무 복잡하고 음식도 제대로 준비되지 않고 아쉬웠지만 나름 친철하게 직원들이 잘 응대해주었습니다

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe rooms and common areas as very clean and well maintained. A few reported lapses such as hair or debris, mold in bathroom grout, dusty surfaces, unpleasant odors, or a clogged drain.

Related guest reviews

10

Donna

Mar 29, 2025

·

Stayed 1 night

Very clean and comfortable.

10

Amy

Jan 25, 2024

·

Stayed 1 night

Chris at the front desk was extremely helpful and welcoming. The room was comfortable and clean. Breakfast buffet was vast and delicious. The only bad thing was an intense dead smell in the hallway on our floor.

10

Kiju

Dec 14, 2025

·

Stayed 1 night

직원들이 매우 친절하고 유능했습니다. 방은 청결하고 넓고 편안했습니다.

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6

SANG HOON

Apr 13, 2025

·

Stayed 1 night

침대 매트리스 위에 머리카락 있어서 방이 제대로 치워지지 않은 느낌이 났습니다. 화장실 바닥에 미처 치우지 못한 유리조각에 발을 찔려서 역시 청소가 제대로 이루어 지지 않음을 느꼈습니다. 그외는 만족했습니다.

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8

Mijeong

Aug 18, 2024

·

Stayed 2 nights

14층의 뷰는 센트럴파크가 잘 보이고 야경이 좋았습니다. 객실의 가구는 낡았지만 욕실은 깨끗합니다. 가구나 선반 위의 먼지는 좀 개선 되었으면 합니다. 에어컨 온도를 높여도 계속 추웠어요. 그래도 침구가 포근해서 다행이었습니다.

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10

il-woo simon

Dec 13, 2025

·

Stayed 3 nights

All the staff were friendly. The room was clean big and had a great view. It was confortable. Had a great stay.

10

Inseel

Sep 17, 2024

·

Stayed 1 night

굉장히 깨끗하고 편하고 넓은 방. 친절한 직원. 조식도 좋아요

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8

Hyunyoung

Oct 7, 2024

·

Stayed 2 nights

전망이 훌륭함. 욕실 줄눈에 곰팡이만 제거되면 좋을 듯

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10

Sara

Jun 1, 2025

·

Stayed 1 night

Clean and up to date

2

JUNE SUNG

Oct 4, 2025

·

Stayed 1 night

미세한 청결의 아쉬움 (날파리, 욕조에 털). 7:30 얼리버드 스파클링 와인 준다해서 조식 일찍 먹고 체크아웃 할 때 쿠폰을 발견해서 다시 가서 이야기 했더니 준비된 수량이 소진됐다함. 쿠폰에 대한 안내도 부족했고, 조식 입장 당시에 물어봐주는 것도 없었는데 뒤늦게라도 가서 요청하면 줄 수 있는 것 아닌지? 결제에 시간 증빙도 되고. 그깟 와인 때문에 마지막에 기분 상함

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Rooms

Rooms are comfortable with generous space and park views. Some guests noted dated furniture, temperature control problems, occasional noise from neighbors or pets, and small toilets or missing bidets.

Related guest reviews

2

priscilla

May 9, 2024

·

Stayed 3 nights

The ac did not work well and it got very hot in the room there was also a loud crying baby next door you can hear everything. I don’t recommend this hotel. They nickel and dime you for everything they charge to use the sauna and they charge u to use pool by having to buy a swimming cap from Them. This place is ridiculous

4

HYUNJOON

Dec 28, 2025

·

Stayed 1 night

변기가 너무 작아서 상당히 불쾌했어요.

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8

Jeroen

Feb 9, 2026

·

Stayed 5 nights

Nice facility. A bit out dated, but well maintained and clean.

8

Mijeong

Aug 18, 2024

·

Stayed 2 nights

14층의 뷰는 센트럴파크가 잘 보이고 야경이 좋았습니다. 객실의 가구는 낡았지만 욕실은 깨끗합니다. 가구나 선반 위의 먼지는 좀 개선 되었으면 합니다. 에어컨 온도를 높여도 계속 추웠어요. 그래도 침구가 포근해서 다행이었습니다.

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10

il-woo simon

Dec 13, 2025

·

Stayed 3 nights

All the staff were friendly. The room was clean big and had a great view. It was confortable. Had a great stay.

4

Harald

Oct 19, 2025

·

Stayed 2 nights

This felt like a Holiday Inn with a nice lobby. Not sure how it qualifies as a five star hotel. No bellboys so you have to carry your own luggage. At check in, they tried to charge me more (about 20%) than what the Expedia price was, never happened before. Rooms are large but really dated and not in good condition. Overall, if this was half the price and rated 3 stars I would give it 5 stars… but this was a very overpriced and poor experience (the worst experience we had during our 3 weeks in Korea).

10

Marc

Sep 24, 2025

·

Stayed 2 nights

Spacious room. Great views. Convenient location. Friendly and helpful staff

10

Rika

Aug 18, 2024

·

Stayed 1 night

スターバックスがホテル内にあり、近くにスーパーもあり便利だった。受付の丁寧な対応に感謝しています。ペットも宿泊可能らしく部屋にまで鳴き声が聞こえてきたので、騒音対策がされていないのは残念だった。

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6

sun ae

Jun 14, 2025

·

Stayed 5 nights

I can feel aged for this hotel. Clean but old. Air conditioner is not strong enough.. we are moved other hotel. But duty manager was very helpful. Nice area .

6

Janet

Sep 24, 2025

·

Stayed 1 night

The room was very poor. There was no bedside table on one side & the toilet seat was child size & round on a square toilet. The room was tired & worn. Not impressed for a Club king room. Very poor standard & not a 4 star hotel. Breakfast was terrible! What hotel does not have bacon on the menu. The only highlight apart from the lovely friendly staff was a great meal in the steak restaurant.

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Service

Service is a strong point, with many mentions of friendly, helpful staff and smooth check-in. Downsides include occasional overcharge or early check-in fee frustrations, late housekeeping, and inconsistent concierge or room-service responsiveness.

Related guest reviews

10

SUE

May 30, 2025

·

Stayed 1 night

EXCELLENT CUSTOMER SERVICE!

6

George

Aug 14, 2025

·

Stayed 2 nights

They should not be charging early check in when as we don't have control over flight schedules. When they can easily check us early as indicated on our arrival date, for meeting, they ask for early check in fees.

10

Ji Yean

Jan 11, 2026

·

Stayed 1 night

직원분들이 매우 친절해서 좋았어요

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4

Harald

Oct 19, 2025

·

Stayed 2 nights

This felt like a Holiday Inn with a nice lobby. Not sure how it qualifies as a five star hotel. No bellboys so you have to carry your own luggage. At check in, they tried to charge me more (about 20%) than what the Expedia price was, never happened before. Rooms are large but really dated and not in good condition. Overall, if this was half the price and rated 3 stars I would give it 5 stars… but this was a very overpriced and poor experience (the worst experience we had during our 3 weeks in Korea).

10

John

Oct 25, 2025

·

Stayed 2 nights

Fast, Easy Checkin. Clean, Quiet, Comfortable Room with Loads oa Amenities. Great Location and Fair Price. Will be a "Must Stay" on my next trip to Incheon~

10

Sheila

Feb 19, 2025

·

Stayed 2 nights

They are customers service oriented. The front desk personnel goes above and beyond providing an excellent service. Kudos to Kisum Seo, guest service agent, for making our staying a memorable experience. ✨️

10

CHWEE LING

Nov 25, 2024

·

Stayed 1 night

I like my stay here because the things I want to get are within walking distance. The staff is friendly and super helpful. Thank you.

10

Silvia

Jul 30, 2024

·

Stayed 2 nights

Really kind and well communicative front desk staff. I called and asked if we can communicate in English and it was very well received and she was able to help me.

8

Philip

Sep 25, 2025

·

Stayed 2 nights

My room was always re-made late.

10

Jace

Oct 25, 2025

·

Stayed 2 nights

Staff was so friendly and awesome and the hotel was pristine. Fantastic location across central park and delicious food options all around. Hyundai outlet 5 min drive and lotte market right next door.

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Location

Across from Songdo Central Park and next to Convensia, with shops, dining, and transit nearby; some also found it convenient for the airport or cruise port. A few felt the area was less walkable or not ideal unless attending the convention center.

Related guest reviews

10

Pamela

Oct 9, 2025

·

Stayed 1 night

Great location. Could walk to dinner and shopping. Very safe area.

10

Chun Lung

Apr 27, 2025

·

Stayed 4 nights

會議在旁邊的會議展覽中心舉行，不到兩分鐘路程便到，對面是松島中央公園，景色不錯，走路二十分鐘有個outlet,有餐廳。酒店內設施略偏舊，不過這品牌的酒店也差不多。

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10

Yunhwan

Nov 28, 2023

·

Stayed 1 night

컨벤시아와 근거리

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10

JUVENAL TIMOLA USERO

Apr 20, 2024

·

Stayed 3 nights

Staff are friendly and the room are clean. It’s conveniently near the international airport.

4

shigeki

Jan 21, 2024

·

Stayed 1 night

I could not use Club Lounge on Sunday morning. Late check out fee was very expensive. Location is not good. But, only Convention center is very near. I do not want to stay any more.

10

Allan

May 18, 2025

·

Stayed 1 night

Stayed at the Sheraton for a week on a business trip to Incheon. The hotel is clean, quiet and comfortable. Great gym and very comfortable bed. The hotel is across the street from Central Park which is great for walking or jogging. All around a great stay.

10

MINJU

Dec 14, 2025

·

Stayed 2 nights

전망, 조식, 서비스 모두 좋았습니다. 대중교통으로 바로 이용가능하여 편리합니다.

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10

Caroline

Feb 19, 2025

·

Stayed 1 night

Clean and staff was helpful. Near the train station and across from the park.

8

Ashley

Dec 5, 2024

·

Stayed 2 nights

It is a beautiful property and the staff accommodated an early checkin and helped us with our bags. The one comment I have is that this hotel appears when I filter for airport shuttle hotels. It only offers an 11:45 am shuttle daily. There is no other airport shuttle. Since airport shuttle was literally the reason I booked this hotel, I was am a bit disappointed. Also, when I asked guest services about the shuttle, the concierge did not offer to help me find an alternative ride, whicb would have been nice/is pretty standard concierge service. Also FYI the pool is appointment only. It was easy to get an appointment, but it's something to consider if you need flexible arrangements. There are no bars on the property, just two restaurants that basically require reservations. Also fine, but good to note. And the neighborhood isn't quite as walkable as the rest of Seoul, and there were a couple times we had to wander a bit to find a restaurant (especially on Monday when a bunch of stuff was closed). All that said, we had a perfectly lovely stay.

10

Jace

Oct 25, 2025

·

Stayed 2 nights

Staff was so friendly and awesome and the hotel was pristine. Fantastic location across central park and delicious food options all around. Hyundai outlet 5 min drive and lotte market right next door.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site restaurants earn frequent praise for quality and variety. Repeated complaints note long waits and crowds, high prices, limited options for special diets, occasional service issues, and an underwhelming or crowded club lounge; room service can be slow or average.

Related guest reviews

10

Maria

May 19, 2025

·

Stayed 5 nights

Beautiful and convenient hotel with excellent and responsive staff. Yue was the best Chinese resteraunt I have been to and the meal will be memorable and hard to emulate. Wonderful views of Cemtral Park and close to the arts centre and urban museum, convenient to Port and Airport. Proximity to Lotte and Convensia a plus. Beautiful atmosphere, sunsets and comfortable well appointed rooms. I hope to come again.

10

Andrew

Apr 29, 2024

·

Stayed 2 nights

Located at the center of all dinings, transportations and shopping options. Very friendly staff and great breakfast buffet. Stayed at the Conrad Seoul before this hotel but Sheraton hotel had a much better breakfast option. Strongly recommend to friends.

8

Hyun

Jan 27, 2025

·

Stayed 1 night

방의 크기나 침대, 책상, 화장실 구조 등은 5성급 답게 만족스러웠습니다. 그러나 조식은 20분이나 기다려야했고, 좁은 테이블 간격으로 시끄러웠습니다. 일부 음식들은 비어있었습니다. 그나마 10시 30분이 되자 칼 같이 식사를 치웠습니다. 기다리다 10시 가까이 다되어 입장한 손님들이 꽤 되어 디저트류는 여유 시간을 줄수 없었을까 싶습니다. 일부 고급 호텔은 조식 손님이 많으면 호텔 내 다른 식당을 활용하는 경두도 있었는데 이곳은 그런 서비스 정신이 부족해 보였습니다. 호텔은 몰라도 조식은 다시 이용할 생각 없습니다.

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8

Pascal

Jul 6, 2024

·

Stayed 1 night

Nice hotel. Very comfortable. The only thing is that we were not able to have breakfast because it wasn’t open enough soon in the morning. We pay for it be wasn’t able to cancel because of third party reservation ( hotel com )

10

HYUNJUNG

Aug 15, 2023

·

Stayed 1 night

송도컨벤시아에서 일정이 있었는데 바로 앞이라 위치가 좋았고, 친절, 청결 넘 만족합니다. 조식, 디너 완전 맛있습니다.

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4

Parameshwari

Dec 20, 2024

·

Stayed 4 nights

As I had previously messaged the hotel to inform them about my dietary special needs, i was surprised to see the same gluten free banana loaf for the 4 days of breakfast. When enquired they said that is how they work. They do not do anything extra..it is just that until it finishes. Surprising for a hotel of such to say so. They don't seem to have any tourist orientated services other than helping to call for taxis. Not very customer oriented in my opinion.

6

Janet

Sep 24, 2025

·

Stayed 1 night

The room was very poor. There was no bedside table on one side & the toilet seat was child size & round on a square toilet. The room was tired & worn. Not impressed for a Club king room. Very poor standard & not a 4 star hotel. Breakfast was terrible! What hotel does not have bacon on the menu. The only highlight apart from the lovely friendly staff was a great meal in the steak restaurant.

10

misuk

Sep 14, 2023

·

Stayed 5 nights

Location was great surrounded beautiful park and short walking distance to the lotte mart. Nice clean room with comfortable bed. Breakfast was great it served both authentic korean food and western style breakfast that I enjoyed very much. Front desk person was kind and helpful.

6

Seung hee

Dec 5, 2025

·

Stayed 2 nights

라운지이용할때 너무 복잡하고 음식도 제대로 준비되지 않고 아쉬웠지만 나름 친철하게 직원들이 잘 응대해주었습니다

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7 $399
8 $266	9 $284	10 $301	11 $301	12 $348	13 $1,341	14 $355
15 $319	16 $398	17 $1,340	18 $319	19 $301	20 $322	21 $1,319
22 $284	23 $266	24 $267	25 $292	26 $310	27	28 $365
29 $284	30 $266

Su	Mo	Tu	We	Th	Fr	Sa
		1 $248	2 $284	3 $292	4 $249	5 $337
6 $249	7 $249	8 $248	9 $248	10 $249	11 $257	12 $266
13 $248	14 $257	15 $257	16 $249	17 $248	18 $258	19 $283
20 $257	21 $249	22 $248	23 $248	24 $310	25 $311	26 $311
27 $249	28 $252	29 $249	30 $249	31 $293

Sheraton Grand Incheon Hotel

Prices for Sheraton Grand Incheon Hotel

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About this property

Location

Room options

Club Room, 2 Double Beds, Park View

Club Room, 1 King Bed, City View

Room, 2 Double Beds, City View

Executive Suite, 1 King Bed

Room, 1 King Bed, Park View

Room, 2 Double Beds, Park View

Club Room, 1 King Bed, Park View

Room, 1 King Bed, City View

Club Room, 2 Double Beds, City View

Guest reviews of Sheraton Grand Incheon Hotel

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