Mount Richmond Hotel

Noise from repairs until 9pm at night no pool area as shown. under repair General condition of hotel poor Bed was fine room size ok staff ok Will not stay again

Basic but great place to stay for the price. Has everything you need there, restaurant, bar, pool and spa.

An enjoyable stay. We were unaware of the $200 cash bond required, but were prepared to pay. Great food and friendly staff. Carparking was very difficult to get and out of at the top especially when the carpark was full.

Very average! Great outdoor pool/bar area.

Easy to find. Not enough parking. Pool and spa and outside area untidy. Staff rude.

Stayed here a few times. Always hard to find our room. Spa is nice and relaxing.

The staff were very helpful.The property is very old fashioned but well maintained. The only negative is that there is a steep staircase which isn’t under cover to get to the rooms.

Hotel was decent, nothing special. There was a loud event ongoing that occupied the pool area. Restaurant was great.

Confusing configuration of room numbers and floors. Small weight room showed signs of flooding.

Worst night ever mattress was soft as hell.someone was upstairs walking around until 11.30 pm. I was told about $150 bond after i booked not before so i really did not have a choice. Spa crapped out at about 26 do not really know as panel was not working

The room was not convenient for us because I experienced bug bites in my arms during our first night. And it was horrible. I did complain about it and they just transferred me to another room. This worst experience with my boyfriend was so unforgettable because it was our first time together and this is what I've got. We will not come back to this hotel.

Very clean and easy to find

The sheets had marks on them and blood on the top duvet cover underneath.

Clean and comfortable stay,

The property was nothing close to its images. The carpet was worn and floor creaked, curtains different lengths. The shower roof was full of mould. There was a lot of bugs in the room. Looked like very little cleaning & maintenance.

Nice room and very clean

We loved; Nice clean room Friendly staff And the swimming pool Yes there was a 21st on but that did not bother us Our stay was very enjoyable thank you!

Clean, reasonably priced, friendly staff. Recommended.

Difficulties checking in as a result of booking through Wotif. Was asked to send electronic copies of ID and Bank cards, received multiple messages asking for this. Room was dirty, and noisy

This was a surprise. Whilst it looks like its from the 1980s (but well kept) it was quite fresh and modern within the rooms. Free parking onsite. Bed medium firm (yeh!). Free WiFi. Aircon. Large clean and fresh ensuite. No noise from adjacent rooms/hallway. Just up the road from many fast food venues (not walkable). Not walkable to a train station. Venue was quiet. Restaurant onsite. Very good value for money. Would stay again. Love the staff - very professional and friendly, super helpful.

Not enough plugs, no electric blanket, noisy, no hand soap so not enough body wash for showers and hand washing, We had to go out and buy soap. Food in restaurant was nice enough. Internet sometimes didn't connect. TV remote battery may be a bit flat. Bright lights above bed and not adjustable

TV played up for the 5 nights rang reception but no joy

Overall rooms are small with limited storage for clothing and overdue for refurbishment however would definitely stay again. The staff for example Tomisha, Brie, Mary and others are all so hospitable and go out of their way to assist you, the motel is conveniently located and provides good value.

Nice place but a bit dated. Rooms are big with whatever you need for a night or two. Unfortunately we got the room facing the street front so we had a fair bit of noise till very late at night

The king bed mattress was too slippery gap gets created in the middle not suitable for couple to sleep on

Room was noisy and cramped. Door handle of bathroom was broken.

Although room is well serviced daily, its size is small, toilet does not have any hooks, car park seems to be packed all the time and ground tiles are not even. The room is not well sound proof. So sound sleepers will definitely have problems.

The room was showing its age I was in a room by the entrance door and everytime someone swiped to enter there was a load beep - went all night The TV was dismal... no apps on the tv were working and would not update so pretty much stuck for entertainment. The staff were lovely and courteous :)

Staff were friendly and helpful. Tv signal very poor. Don’t stay there if you are wanting a sleep in as it was very noisy around 7:30am in the hotel. We enjoyed our stay.

Bed was worst . Instead of double bed they had 2 single beds combined together

Staff was helpful with late check in

The staff is really good!

Reception staff was very friendly and helpful

Staff was great. Older motel but clean and comfy.

Easy to find. Not enough parking. Pool and spa and outside area untidy. Staff rude.

Second time staying here and the property, while the facilities are dated (which can't be helped), is a great stay at a super cheap price. Service is absolutely amazing and we choose this place because of the service.

I booked to pay total cost of accommodation at property. Shocking to receive email from Sandra threatening to cancel my reservation - email copy attached. The hotel reservation personnel was charging my credit card but failed. Insisted it will be canceled if I don’t provide my credit card to be charged. She told me that pay at property was between Hotel.com and customer, not between Mt Richmond Hotel and Hotels.com. She only knew after receiving the booking confirmation from Hotels.com and it’s not their policy. If there’s any misunderstanding or communication problems between Mt Richmond Hotel and Hotels.com, why is customer threatened or penalized? The room is so very small and bare. Can even put and open a suitcase and no place in bathroom to put toothbrush etc. The wall between is like hollow and we were hearing talking and noises next room in the middle of the night doing their stuff with bed squeaking and heavy breathing. No more stay for me here.

The room was tidy, staff friendly. The restaurant staff were very helpful. We were late but they offered us food even though they wanted to clos the kitchen.

Difficulties checking in as a result of booking through Wotif. Was asked to send electronic copies of ID and Bank cards, received multiple messages asking for this. Room was dirty, and noisy

This was a surprise. Whilst it looks like its from the 1980s (but well kept) it was quite fresh and modern within the rooms. Free parking onsite. Bed medium firm (yeh!). Free WiFi. Aircon. Large clean and fresh ensuite. No noise from adjacent rooms/hallway. Just up the road from many fast food venues (not walkable). Not walkable to a train station. Venue was quiet. Restaurant onsite. Very good value for money. Would stay again. Love the staff - very professional and friendly, super helpful.

Great location, clean and has all amenities for a short stay

Nice place to stay and close to Slyvia Park Otahuhu and restaurants nearby as well making it very convenient

My family and I stayed at The Mount Richmond Hotel for 2 nights as we began our travels around New Zealand just outside of Auckland. Located 25mins from the Airport, it’s a family orientated hotel that offers a relaxing environment. For those without a car, the hotel is only 600m from the nearest bus stop and links directly to the train station; which offers an easy and stress-free trip to the city centre of Auckland.

We were shocked when we turned up to this place having booked it last minute and unfortunately it was non-refundable. I can see why, we walked straight out, probably others do the same. The lady behind the counter was pleasant enough, that was all I can say positive really. Even just entering the property it is very uninviting. The first thing we saw on arriving at the hotel was the pokies/gaming area right beside the reception! Didn't see anything about that in the listing. Desperate people playing pokies next door with iron bars on the windows between the pokies and reception and multiple secutity cameras watching that area. The outside of the hotel was not looking good, way more rundown than all the ohotos online would show. By the state of some of the cars in the carpark and a couple of the people roaming around I suspect this place is being used for emergncy accom too, I might be wrong. The area in the imediate vicinity of the hotel was a mess with rubbish on the roadside outside multiple properties. It was a reallly rough area, not the hotel's fault but something for travellers to be wary of. I've stayed in dodgy hotels in Central America with arme dguards and I was more nervous about this place. Didn't even see the rooms, we just left and wrote of the full cost of the room that we had paid to Wotif. Probably teach me a lesson for not reading the bad reviews before booking. I found the listing to be quite misleading so be very aware

Best place for when I’m up to watch my WAHS . Close to the stadium and close to places to eat . UpTheWAHS

The staff tries really hard but this is on a really busy road small driveway tiny parking lot and old and run down in a bad neighborhood

Good central location. Bed was comfortable.

Comfortable bed. Creaky floor boards and tired bathroom but convenient location

How close it is to a mall. Great clean modern rooms. Great staff.

Not a ideal place to stay for families. Photos on website well over sell hotel. This is currently accomadation for people who are needing emergency accommodation, and has a gaming lounge on site. If we had known this we would not of booked. We felt unsafe and sorted accomadation in cbd.

Enjoyed a beautiful meal in the restaurant.

Plus: Very friendly, helpful staff. Food was delicious. Bed very comfortable with good linen and well serviced. Minus: Property is old and in much need of a good face-lift. "Swimming pool" is misleading - suitable for a dip, rather than a swim.

The staff here are awesome and very well presented. The Restaurant has good food - especially liked the sized of their Garlic Bread... it was soooo good. Personally, i would've preferred bigger, and firmer pillows but I'll just bring my pillow next time. This isnt our first time here. We dont need all the "bling" of fancy places to stay and this place suits our needs every time.

Very central. We had dinner in the restaurant and the waitress was very friendly and helpful service and food was great. The rooms basic but clean. The staff at reception were very helpful and friendly. What really made this experience great was the wonderful staff

Great place to stay and with the restaurant it made it easy

The Staff at this Hotel were great and have no issues. But the hotel needs a refurbishment and tidied up. Poolside was untidy, wet towels, rubbish, cleaning equipment lying all around the side. Reception and front doors look spectacular, but the once behind that the property is very tired and worn out. It would not take a lot of money to spruce up the property. Outside the room window had old rags and clothes lying in the long grass. Breakfast was very nice, but pricey. Coffee was a extra cost which was disappointing. Was very disappointed that the pool was off limits to guests as there was a private function. Room was adequate to our needs but could have been so much better. Missing window latches, cupboard door nearly falling off in bathroom, shower grotty as silicone is marked. Not sure if we would stay again.

Hotel was decent, nothing special. There was a loud event ongoing that occupied the pool area. Restaurant was great.

The room was tidy, staff friendly. The restaurant staff were very helpful. We were late but they offered us food even though they wanted to clos the kitchen.

Restaurant dinner was slow and there are musty smells in the stairwells

Shower was cold Very noisy The kitchen didn’t open until late The pool is tiny, nothing what the picture tells