Sleep Inn & Suites Rapid City

Room was outdated Would not stay again unless price was lower

Breakfast is limited, the room had a broken piece of wall fixture on the floor in addition to chips on the floor by the bed.

The room was nice and clean. The vending machine was broken on our floor and the other one we went to had a bunch of expired snacks in it.

Clean hotel with basic amenities and a food continental breakfast.

Long story, but shorter version is the Manager of Sleep Inn (Ms. Olivia) has no integrity, and couldn’t be bothered to communicate with her guests. If you’re in the motorcycle riding community and looking for a place to stay during Sturgis or any other time this season - I’d strongly advise you to find another hotel. There are LOTS of hotels and motels in the area that appreciate their guests. I booked a few weeks in advance with hotels.com. When I arrived to check in on April 30th, there was a sign on the front counter saying “Our spa will not be available from April 27 - May 4 due to necessary repairs”. I have physical injuries, and the hot tub was an important part of my vacation / riding plan. So, I asked if I could cancel my reservation and book elsewhere - “no”. I asked if there would be a reduction in my room rate (2 night stay), and was told the manager (Ms. Olivia) would contact me to discuss it. There is a LOT of availability in Rapid City and area in the off season, and hotels without pools/hit tubs are MUCH less expensive than the rate I had booked. Short version, Ms. Olivia never did contact me during my 2 night stay. I was charged $54 MORE than the going rate (as of April 30th) on the hotels.com website. She left a message at the front desk for me at checkout saying “there’s nothing she could do”. Ms. Olivia doesn’t belong in the hospitality industry. Please learn from my mistake, and DON’T SUPPORT SLEEP INN, there are lots of great choices in the area.