Name: Palazzo Caracciolo Naples
Address: Via Carbonara 112, Decumani, Naples, Italy, Naples, Metropolitan City of Naples, IT
Price range: $225–$741 per night
Rating: 8.17

What guests think

At Palazzo Caracciolo Naples, travelers praise the beautiful historic building and central location while often noting a gritty neighborhood, mixed room quality with aging maintenance, and occasional issues with air conditioning, hot water, and noise.

Service is commonly described as warm and accommodating, though a few guests experienced rudeness or slow responses at reception. Public areas, courtyards and the bar draw praise, valet parking helps, but spa access often requires a fee or booking and there is no pool. Breakfast receives frequent compliments for variety and quality, while some mention high prices or occasional management hiccups. Expect a striking historic stay with strong interiors, but be prepared for a gritty setting and occasional maintenance or comfort compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests love the historic building, courtyards and bar, and mention convenient valet parking. Several report limited spa access or extra fees, occasional jacuzzi closures, and no on-site pool.

Related guest reviews

6

Teresa

Sep 7, 2023

·

Stayed 4 nights

Super quiet rooms at night. Found the rooms extremely basic with furniture for the cost we paid. Toiletries not replenished daily or crockery or glasses. We had to rinse these out our selves. Not impressed that you had to pay extra to use the spa as a resident. Though the breakfasts every morning were amazing!

8

Marialetizia

Jun 12, 2023

·

Stayed 2 nights

L albergo e’ bellissimo e molto ben ristrutturato. Servizio check in e conciege eccellente. Abbiamo dovuto chiedere di cambiarci i teli doccia perche’ le cameriere li avevano lasciati bagnati senza cambiarli. La colazione ottima e varia. Qualcuno del personals di sala un po’… “ lento”… il caffe’e’ arrivato con molta calma. Ma nel complesso un bell albergo da consigliare sicuramente.

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10

Sharyanne

Oct 27, 2025

·

Stayed 5 nights

Never found the gym.

6

Brandon

Nov 15, 2025

·

Stayed 1 night

The property is quite spectacular, though the neighborhood is somewhat rough (garbage, traffic, laundry, etc…) There was no hot water in the shower, and the hot tub was out of service. Dining on the property was a fantastic experience. The staff were of average friendliness — nothing remarkable, but not bad either.

10

Marina

Nov 3, 2025

·

Stayed 2 nights

Only stayed two nights, so didn't have time to explore the hotel. This place .is huge- like a palace with galleria, two courtyards, bar and a soa

8

Steve

Aug 9, 2023

·

Stayed 1 night

This really looks like a luxury hotel at an affordable price. Parking super easy with valet, and helpful front desk. The room was so nice and big with a lovely balcony. 1 thing I found not good was that I asked for ice and they didnt have any. Told me to go to the bar and it was closed. This is a simple thing to have. There is also a restaurant there and its very expensive. Not that many amenities included. But in a very bustling area, it’s a nice and comfortable stay.

8

Claudio

Jul 15, 2025

·

Stayed 1 night

Buen Hotel, con buenos servicios y buena atención. Recomendable. Tiene valet parking. Buen desayuno y dormitorio amplio. caminando se llega a las calles típicas y centro historico

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4

Jeniffer

Aug 6, 2025

·

Stayed 5 nights

I honestly cannot commend the staff more. The staff at the hotel is resourceful and cordial, especially Carmine, the receptionist,s and Alessandro, the busboy, but the overall experience was extremely disappointing. There is no WIFI in the rooms, I repeat no WIFI a common feature in most hotels now. We asked serveral times and always received the same response ,,,, "Let's see, we are working on it" etc. It seemed like a script that a corporation had told them to say whenever a guest complains about it. There is only WIFI in common areas. If you want WIFI don't stay at this hotel property. To make matters worse, there was a construction ( we have a video) all night long the first night we got there, and we were not able to sleep. The next day, they blamed the air conditioner. Not cool. Don't pay for the "balcony" as the view is basically the back of the building and not worth it. Hugely disappointed and would have preferred a refund and to stay somewhere else. The hotel does not have a pool as the images suggest and the features list. It was a small sauna that you have to pay additionally for. Very misleading. Exdpedia should adjust the features and images for this hotel because it does not match its claims. Again, If I could have gotten a refund I would have stayed somewhere else.

4

Danielle

Aug 11, 2025

·

Stayed 2 nights

Does not have a pool despite a swimming pool being mentioned multiple times on the Expedia page. Annoyingly only just seen that someone else has talked about this in a review from December - and yet the page has still not been updated. Has a jacuzzi in their spa area which was closed when we were there. Room was large but not inviting - it felt in much need of work with chipped furniture, wardrobe doors coming off hinges and limescale covering all the bathroom fixtures. Air con wasn’t great. Not as luxurious as made out online. Common areas of hotel were quite nice but very business focused. Confusing layout with confusing signage, wasn’t that easy to find our room. Staff were polite. Not in a very nice area. As others have said, I would recommend skipping Naples altogether and heading straight to Sorrento/Amalfi coast/Capri. If a night in Naples is required then I would recommend a stay by the coast, in the area near Castel dell’Ovo, for a much more enjoyable experience.

8

Alexandra

Sep 1, 2024

·

Stayed 1 night

The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.

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Cleanliness

Many reviews describe the hotel and rooms as clean, with some saying spotless. However, recurring complaints note mold or limescale in bathrooms, occasional insects or hair, worn carpets, and inconsistent replenishment of items.

Related guest reviews

6

Anne-sophie

Aug 10, 2025

·

Stayed 1 night

Hôtel avec un fort potentiel, malheureusement situé dans un quartier qui ne donne pas vraiment envie de s’y attarder. La chambre, pour nous déjà le numéro 13 — qui ose encore attribuer ce numéro ? :) — dispose d’une salle de bain sans VMC, ce qui laisse une odeur d’humidité persistante dans toute la chambre. La chambre n’est pas hyper propre, mal agencée, avec un mobilier vieillot. Située au 1er étage côté rue, nous avons eu droit à un véritable concert nocturne : bagarre, alarme de voiture… bref, la rue a passé la nuit avec nous.

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6

Lena

Sep 2, 2025

·

Stayed 7 nights

Rooms were quite spacious, clean and modern. Two things that we really didn't like. 1- the air conditioner never reached a cold temperature. 2- the shower tub had mold growth on the corners and glass1

10

JOHN

Jul 6, 2023

·

Stayed 5 nights

Excellent stay, great location, friendly and helpful staff. Room was spacious and bed was excellent. Good variety at breakfast, only down point was coffee and bacon was not very hot on a couple of occasions.

10

Janine Clare

May 5, 2025

·

Stayed 4 nights

Beautiful building, clean room,

10

Karen

Jul 18, 2024

·

Stayed 2 nights

The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.

6

Lisanne

Oct 8, 2024

·

Stayed 3 nights

I don't know if the rooms they keep for Expedia customers are the very bottom or what, but based on my room this is NOT a four star hotel. This is a 3-star hotel. First of all, I ONCE AGAIN found dark hair on the floor of my bathroom, in the room by my bed and under the desk. There was no bidet. The weird half glass partition that one finds in Europe didn't keep the floor from getting very wet every time I showered. I just left another towel on the floor to catch the water. At one point, I was being hit on by the staff in the hallway which I ignored. There are lots of stairs to get to the lobby. Luckily, there was someone to help me with my bags. The room was nice and bright but very shabby. The bed was a bit lumpy & sunk in on one side. Overall, I will NOT be staying at this place again. Nor can I recommend it. While it is walkable, there are a number of very dark and narrow alleys to walk through to get to some of the main streets. I took a taxi just to avoid those.

10

Laura

May 23, 2025

·

Stayed 1 night

The rooms are very clean and comfortable! The staff is very nice and helpful.

4

Louis

Jul 2, 2024

·

Stayed 1 night

Nous avions réservé une grande chambre, avec un grand lit et terrasse. Lorsque nous sommes arrivés les draps étaient infestés d’insectes. Nous avons demandé à changer de chambre, et l’hôtel nous a donné une toute petite chambre avec petit lit, sans terrasse. Aucun geste commercial n’a été proposé par l’hôtel, et ils n’étaient pas du tout aimables. Je ne recommande pas.

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4

Danielle

Aug 11, 2025

·

Stayed 2 nights

Does not have a pool despite a swimming pool being mentioned multiple times on the Expedia page. Annoyingly only just seen that someone else has talked about this in a review from December - and yet the page has still not been updated. Has a jacuzzi in their spa area which was closed when we were there. Room was large but not inviting - it felt in much need of work with chipped furniture, wardrobe doors coming off hinges and limescale covering all the bathroom fixtures. Air con wasn’t great. Not as luxurious as made out online. Common areas of hotel were quite nice but very business focused. Confusing layout with confusing signage, wasn’t that easy to find our room. Staff were polite. Not in a very nice area. As others have said, I would recommend skipping Naples altogether and heading straight to Sorrento/Amalfi coast/Capri. If a night in Naples is required then I would recommend a stay by the coast, in the area near Castel dell’Ovo, for a much more enjoyable experience.

10

alejandra

Sep 15, 2022

·

Stayed 1 night

Todo muy limpio, el desayuno muy completo y el personal muy amable.

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Rooms

Room experiences vary widely: some are spacious with comfortable beds or terraces, while others feel small or basic, with dated furniture. Repeated issues include weak or inactive air-conditioning, limited hot water or slow drains, and noise from street or courtyard.

Related guest reviews

6

Richard

Aug 8, 2023

·

Stayed 3 nights

muebles y baño gastado y viejos ya es Tiempo de rénovar para considerarse 4 estrellas

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6

Lena

Sep 2, 2025

·

Stayed 7 nights

Rooms were quite spacious, clean and modern. Two things that we really didn't like. 1- the air conditioner never reached a cold temperature. 2- the shower tub had mold growth on the corners and glass1

6

paul

Sep 6, 2025

·

Stayed 1 night

The bed was uncomfortable, shower drain was very very slow .

10

Tory

Jul 3, 2023

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Stayed 2 nights

A beautiful hotel, the room was really great with the most comfortable bed ever, the room was spacious as was the bathroom. Breakfast selection was fantastic with good service. The hotel’s location is on a lively street & can be noisy but it was perfectly positioned for visiting key sights. Would recommend this hotel

6

Anton

Jul 2, 2023

·

Stayed 1 night

The hotel is ok but has a problem with noise as most rooms either back onto the road or the courtyard noisy in the morning and eve

8

Rahul

Apr 15, 2024

·

Stayed 2 nights

The air condition was switched off for the entire hotel. The rooms were a bit smaller than expected. Staff was courteous and the place was clean

6

Leda

Sep 11, 2025

·

Stayed 1 night

Habitaciones pequeñas

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6

olivier

Jan 7, 2025

·

Stayed 2 nights

Centrally located, the hotel is within walking distance of the historical center. Room was large but mattress was not great. TV had no foreign speaking channel at all, which is surprising for a Hilton hotel and one for business people. Also only one international plug in the room.

10

Malka

Apr 30, 2023

·

Stayed 1 night

The room, hotel, and staff were all very nice. We were up on the fourth floor which required a lift to the third floor and then a flight of stairs, not a problem for us but might be for others.

8

Alexandra

Sep 1, 2024

·

Stayed 1 night

The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.

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Service

Service is frequently praised as friendly, helpful and accommodating, including assistance with taxis and special requests. A minority report rude or unhelpful reception, slow breakfast service, and check-in/out or billing problems.

Related guest reviews

8

DIANA

Aug 3, 2025

·

Stayed 3 nights

The hotel is very nice. Our room was very clean and comfortable. Hotel has a beautiful section for dining. We had breakfast included which was an amazing spread. Location is well suited for exploring the historical sites however we questioned whether it was safe for walking… Most of the staff was very helpful and friendly. My experience with the reception area wasn’t pleasant. Not so helpful at checkout, rude, seemed also impatient.

2

Elizabeth

Oct 26, 2024

·

Stayed 6 nights

Not at all as described. We booked the hotel because of the hot tub and sauna which I wanted to use every day. Nothing on the website explained this had to be pre-booked for a large fee, and that it would frequently be booked up. I was there for five days and we never got to use the hot tub or sauna. False advertising. Service was absolutely appalling. The room was only made up for one person, and when we asked for a second bathrobe for my partner they never provided it, after repeated requests. To top off a terrible stay, they have now charged an additional £1,100.50 to my card, 24 hours after we checked out. The total bill of £1400+ was charged to my card at check out, and after repeated calls to the hotel, they keep simply denying that they made this charge and have been very rude over the phone. So now I am having to take time after my business trip to have very rude hotel staff tell deny that this charge was made. I travel to Italy several times per year and this was simply the worse hotel experience I have ever had in 20 years of business travel to the country. Book this terrible over-priced hotel if you enjoy rude staff,outright lies about what amenities the hotel has, and being charged almost double 24 hours after check out. After hours on the phone to both my hotel and the bank, the hotel has yet to do anything to apologise, refund the £1100.50 or make any attempt to rectify this situation.

6

Hannah

Jun 5, 2025

·

Stayed 3 nights

Rooms were okay, they were clean and served a purpose. Would not recommend Naples to anyone - it is very disappointing as a city and not as nice as the other cities in Italy. There is very high unemployment in Naples, graffiti everywhere and rubbish overflowing. The front desk was rude on arrival and the waitress at breakfast was very rude to us when we explained that we had free breakfast and had paid extra for this online - she phoned the front desk and spoke in Italian to him saying “free breakfast, bla bla bla” which was extremely rude. We then had to go to the front desk to clarify and he was also rude and spoke in Italian to a bystander (presumingly about us by the tone of his voice). They do not seem to like the English very much there. Go to Sorrento - it is absolutely lovely, the people there are friendlier, the atmosphere is wonderful, food is better and the sunsets are stunning.

10

Audrey

Sep 10, 2025

·

Stayed 1 night

Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.

10

Arturo

Aug 6, 2024

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Stayed 3 nights

Excellent service starting fro the front staff, restaurant, overall.

2

Cato

May 5, 2024

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Stayed 2 nights

Good service from the porters. Check was bad. I had to register two times, showing my passport etc. When we checked out, I was presented the full price. I had prepaid and hotelstaff had to check with the management that took to long time. Keycards had to be updated every time before going into the room. In total; bad !

10

Jody

Jul 2, 2024

·

Stayed 2 nights

Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.

10

Rosemary

Aug 20, 2024

·

Stayed 1 night

Fantastic staff.

10

Emre

Jun 10, 2024

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Stayed 2 nights

Dedicated and passionate to make your Stay unforgettable! Special Thanks to Michele and Gennaro from the Reception-Team. They went the extra Mile to make our anniversary (LGBTQ ) extra special. Super Solution-oriented and extremely friendly & welcoming. The whole Team of the Hotel is always on point and with a smile. Working for an Airline and checking in weekly into different Hotels all over the World - i have to say that this was one of BEST service-experiences! Thank you !

10

Adedayo Adewole

Aug 15, 2025

·

Stayed 4 nights

I can’t help but commend the incredible staff at this hotel for making our stay as comfortable and enjoyable as possible. When my daughter felt uneasy the first night, they went above and beyond by upgrading us to interconnecting rooms—an act of kindness that truly made a difference. Every member of the team was consistently helpful and attentive throughout our stay. A well-deserved five-star recommendation for their outstanding hospitality.

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Location

Central and walkable to the historic center and train station, with easy access to sights. Many caution that the immediate area feels gritty or unsafe and can be noisy, so some prefer taxis after dark.

Related guest reviews

8

John

Jun 4, 2025

·

Stayed 2 nights

This is the place to stay if you want a nice hotel with big rooms and friendly staff. The area around it is not great but the staff helped us get taxis and it felt safe while on the grounds. Breakfast was very good but not amazing. Taxis about 15 Euros to get to most places My brother stayed at the Renaissance which seemed like a nicer hotel (great upstairs rooftop bar/restaurant) but he paid $200 more per night. We were in town for his son’s event so he wanted a fancy place

8

Leila

Mar 24, 2024

·

Stayed 1 night

The staff were very professional and welcoming. The hotel is nice but the rooms are small and old, though not uncomfortable for a couple of nights stay. It’s walkable to the historic downtown as well as the train station (Napoli Centrale), which is a rough area with respect to theft and crime. We had a good stay overall, and chose the streets we walked on carefully.

8

Gisela

Jun 12, 2023

·

Stayed 7 nights

The Hotel was very good located , a 10 Minute Walk to the central Station .

8

Salah

May 29, 2023

·

Stayed 1 night

Unsafe in the surrounding area.

10

Nicholas

Jul 30, 2024

·

Stayed 4 nights

This was a great hotel in a very good location. Very walkable with access to restaurants, tourist attractions, churches. You name it. Not overly far from the port for ferry rides to Capri or Positano or Amalfi, and a 10-minute walk to the train station. Professional and courteous staff made the stay all the better. Had a great room with an ice cold AC so that helped as well.

10

Karen

Jul 18, 2024

·

Stayed 2 nights

The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.

10

Teresa

May 31, 2023

·

Stayed 1 night

Really beautiful property close to train station (Napoli Centrale and Gariabaldi).

10

Jody

Jul 2, 2024

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Stayed 2 nights

Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.

10

Francesco

Dec 24, 2024

·

Stayed 3 nights

Palazzo Caracciolo si trova alle spalle del duomo di Napoli (7 minuti) e vicine alle vie del centro storico. Bello e curato con un car wallet a 30 euro al giorno. Ottima la colazione e pagano solo gli adulti!!

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8

Alexandra

Sep 1, 2024

·

Stayed 1 night

The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.

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Dining

Breakfast is widely complimented for variety and quality, and the bar service is enjoyed. Some find restaurant prices high and note inconsistent breakfast management or quality on busy days.

Related guest reviews

10

Girlie

Nov 28, 2025

·

Stayed 1 night

We love the breakfast foods, so many choices.

10

dana

Nov 2, 2024

·

Stayed 3 nights

Restaurant is expensive and not great.. but all the rest is very nice

6

Mark

Mar 1, 2023

·

Stayed 4 nights

On the Sunday they really struggled with managing breakfast insufficient seating, slow service and lack of food. In general the hot food was warm not hot for this level of star rating and price I would expect a better breakfast service

6

Emilie

Jul 14, 2025

·

Stayed 3 nights

Helt greit opphold, frokost var kjedelig, men veldig god eggerøre. Fint man kunne booke spaet alene.

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10

Hugh

Sep 25, 2023

·

Stayed 2 nights

Beautiful property with a Great Breakfast. Easy to get around. Not my favorite neighborhood but very easy to get cabs.

10

Jody

Jul 2, 2024

·

Stayed 2 nights

Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.

2

Raj

Aug 20, 2025

·

Stayed 3 nights

We have 2 rooms back side with no sunlight, windows has view of restaurant, covered by canopy. 3 days we come only for late sleep, feel sad when go in rooms , breakfast joke no potatoes , they bring check middle of breakfast force to sign , like I am running away. My fiancé came with me one day she not want breakfast they watching her are she having breakfast . Never recommend

10

Vito

Feb 20, 2023

·

Stayed 1 night

Ottima struttura nel centro cittadino, facilmente raggiungibile, caratteristica e' la hall, servizio ottimo cosi' come la grande varieta' della colazione.

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8

Alexandra

Sep 1, 2024

·

Stayed 1 night

The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.

6

Brenda

May 12, 2023

·

Stayed 3 nights

Overpriced menu and breakfast not included in room charges. Clean Helpful staff

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AI-generated summary based on recent guest reviews

Month	Average price
January	$160
February	$164
March	$198
April	$284
May	$314
June	$298
July	$230
August	$188
September	$304
October	$312
November	$184
December	$183

Su	Mo	Tu	We	Th	Fr	Sa
				1 $307	2	3 $353
4 $496	5 $314	6 $538	7 $307	8 $439	9	10 $501
11	12 $543	13 $310	14 $225	15 $353	16	17 $563
18 $298	19 $549	20 $304	21 $310	22 $288	23 $267	24 $244
25 $241	26	27 $428	28 $241	29 $270	30 $262	31 $295

Palazzo Caracciolo Naples

Prices for Palazzo Caracciolo Naples

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Deluxe Room, 1 King Bed

Junior Suite, 1 King Bed (Nobili)

Junior Suite, 1 Queen Bed

Room, 1 Queen Bed, Terrace

Junior Suite, 1 King Bed (Duplex)

Deluxe Room, Multiple Beds

Junior Suite, 2 Twin Beds (Duplex)

Superior Room, 1 Queen Bed

Room, 2 Twin Beds

Deluxe Room, 1 King Bed with Sofa Bed

Family Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Suite, 1 Bedroom

Room, 1 Queen Bed

Superior Room, 2 Twin Beds

Room, 2 Twin Beds, Terrace

Junior Suite, 2 Twin Beds (Scaramanzia)

Guest reviews of Palazzo Caracciolo Naples

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Palazzo Caracciolo Naples

Considering this hotel for your Naples trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $422	22 $741	23 $555	24 $312	25 $417	26 $575
27 $296	28 $566	29 $576	30 $272