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Palazzo Caracciolo Naples


Amenities

  • Laundry service

  • Elevator / Lift

  • Multilingual Staff

  • Safe-Deposit Box

  • Meeting Rooms

  • Garden

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Property description

Don't miss out on the many recreational opportunities, including an indoor pool, a steam room, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsst...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Palazzo Caracciolo Naples, travelers praise the beautiful historic building and central location while often noting a gritty neighborhood, mixed room quality with aging maintenance, and occasional issues with air conditioning, hot water, and noise.

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Facilities

Mixed

Cleanliness

Mixed

Rooms

Mixed

Service

Friendly

Location

Central

Was this helpful?

4

Darren

IAN-logo

3 weeks ago

·

Stayed 6 nights

The staff were so miserable and unhelpful - forgetting our spa booojg altogether, trying to charge us double for a taxi to the airport that was meant to be included in the package and they never smiled and weren’t welcoming. The breakfast staff were lovely, however. And the breakfast was good. The rooms were okay, but outdated, they charged us random prices for drinks - charging double one night for drinks we’d had the previous night. It was chaotic and not restful. The city itself is pretty awful and this seemed to be carried through into the hotel.
The staff were so miserable and unhelpful - forgetting our spa booojg altogether, trying to charge us double for a taxi to the airport that was meant to be included in the package and they never smiled and weren’t welcoming. The breakfast staff were lovely, however. And the breakfast was good. The rooms were okay, but outdated, they charged us random prices for drinks - charging double one night for drinks we’d had the previous night. It was chaotic and not restful. The city itself is pretty awful and this seemed to be carried through into the hotel.

4

ANDREW

IAN-logo

Apr 4, 2026

·

Stayed 3 nights

A really disappointing hotel. Despite booking a superior room, I was placed in annex room on the fourth floor which looked nothing like those publicised on the hotels.com website. The room was noisy due to being in the roof with wallpaper coming off the walls. Communal areas were also soulless and the general area surrounding the hotel was not pleasant. The hotel was so bad that an early check out and refund was attempted, however, the hotel refused. In summary, I would not recommend and suggest significant due diligence.
A really disappointing hotel. Despite booking a superior room, I was placed in annex room on the fourth floor which looked nothing like those publicised on the hotels.com website. The room was noisy due to being in the roof with wallpaper coming off the walls. Communal areas were also soulless and the general area surrounding the hotel was not pleasant. The hotel was so bad that an early check out and refund was attempted, however, the hotel refused. In summary, I would not recommend and suggest significant due diligence.

10

Ruby

EXP-logo

Feb 11, 2026

·

Stayed 4 nights

Great place!
Great place!

6

Elaine

EXP-logo

Jan 23, 2026

·

Stayed 2 nights

The Hotel its self had a nice entrance, descent rooms, bed super soft with a lump in the middle. Sink was leaking from under the sink. We did not feel like the front desk staff was attentive, and we had a language barrier. Our last day we had a nice lady that spoke English. We had just come from Rome and were completely spoiled with hospitality- we did not get that here. And since we felt uncomfortable with the area - it would have been nice to have some guidance on where to go. We did feel safe inside the hotel.
The Hotel its self had a nice entrance, descent rooms, bed super soft with a lump in the middle. Sink was leaking from under the sink. We did not feel like the front desk staff was attentive, and we had a language barrier. Our last day we had a nice lady that spoke English. We had just come from Rome and were completely spoiled with hospitality- we did not get that here. And since we felt uncomfortable with the area - it would have been nice to have some guidance on where to go. We did feel safe inside the hotel.

10

Stephen

EXP-logo

Dec 29, 2025

·

Stayed 7 nights

A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return
A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return

Via Carbonara 112, Decumani, Naples, Naples (and vicinity), Italy

Location

A stay at Palazzo Caracciolo Naples places you in the heart of Naples, within a 15-minute walk of Spaccanapoli and Naples National Archaeological Museum. This luxury hotel is 1.5 mi (2.5 km) from Via Toledo and 2.2 mi (3.5 km) from Molo Beverello Port.

Via dei Tribunali(0.2 miles)

Naples Cathedral(0.3 miles)

Spaccanapoli(0.4 miles)

Porta Capuana(0.4 miles)

Piazza Giuseppe Garibaldi(0.5 miles)

Botanical Garden of Naples(0.5 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 11:00


Security deposit

EUR 150 per accommodation on arrival.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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