Name: Palazzo Caracciolo Naples
Address: Via Carbonara 112, Decumani, Naples, Naples (and vicinity), Italy, Naples, Metropolitan City of Naples, Italy
Rating: 8.13

Guest reviews

8.1

Very good

Based on 995 verified reviews

Who stays here?

Business

11%

Couple

53%

Family

17%

Group

13%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Palazzo Caracciolo Naples, travelers praise the beautiful historic building and central location while often noting a gritty neighborhood, mixed room quality with aging maintenance, and occasional issues with air conditioning, hot water, and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Darren

3 weeks ago

·

Stayed 6 nights

The staff were so miserable and unhelpful - forgetting our spa booojg altogether, trying to charge us double for a taxi to the airport that was meant to be included in the package and they never smiled and weren’t welcoming. The breakfast staff were lovely, however. And the breakfast was good. The rooms were okay, but outdated, they charged us random prices for drinks - charging double one night for drinks we’d had the previous night. It was chaotic and not restful. The city itself is pretty awful and this seemed to be carried through into the hotel.

4

ANDREW

4 Apr 2026

·

Stayed 3 nights

A really disappointing hotel. Despite booking a superior room, I was placed in annex room on the fourth floor which looked nothing like those publicised on the hotels.com website. The room was noisy due to being in the roof with wallpaper coming off the walls. Communal areas were also soulless and the general area surrounding the hotel was not pleasant. The hotel was so bad that an early check out and refund was attempted, however, the hotel refused. In summary, I would not recommend and suggest significant due diligence.

10

Ruby

11 Feb 2026

·

Stayed 4 nights

Great place!

6

Elaine

23 Jan 2026

·

Stayed 2 nights

The Hotel its self had a nice entrance, descent rooms, bed super soft with a lump in the middle. Sink was leaking from under the sink. We did not feel like the front desk staff was attentive, and we had a language barrier. Our last day we had a nice lady that spoke English. We had just come from Rome and were completely spoiled with hospitality- we did not get that here. And since we felt uncomfortable with the area - it would have been nice to have some guidance on where to go. We did feel safe inside the hotel.

10

Stephen

29 Dec 2025

·

Stayed 7 nights

A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return

Via Carbonara 112, Decumani, Naples, Naples (and vicinity), Italy

Location

A stay at Palazzo Caracciolo Naples places you in the heart of Naples, within a 15-minute walk of Spaccanapoli and Naples National Archaeological Museum. This luxury hotel is 1.5 mi (2.5 km) from Via Toledo and 2.2 mi (3.5 km) from Molo Beverello Port.

Via dei Tribunali(0.2 Miles)

Naples Cathedral(0.3 Miles)

Spaccanapoli(0.4 Miles)

Porta Capuana(0.4 Miles)

Piazza Giuseppe Garibaldi(0.5 Miles)

Botanical Garden of Naples(0.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 11:00

Security deposit

EUR 150 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Valet parking is available for a fee of EUR 30 per day.

A buffet breakfast is available daily from 7 AM to 10:30 AM for a fee of approximately EUR 15 per person.

Pets are allowed with a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Late check-out is available for a fee, subject to availability.

Airport shuttle services are available for a fee of EUR 30 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

The property offers wheelchair-accessible facilities including a concierge desk, lounge, business center, and on-site restaurant. There are also elevators and well-lit paths to the entrance.

The property is located in the heart of Naples, within a 15-minute walk of Spaccanapoli and Naples National Archaeological Museum. It is approximately 1.5 miles from Via Toledo and 2.2 miles from Molo Beverello Port.

The property features an indoor pool, which is closed seasonally from September 1 to April 30.

Children 16 years old and younger can stay free when occupying the parent or guardian's room using existing bedding, with a maximum of two children allowed.

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests regarding additional sleeping arrangements.

Palazzo Caracciolo Naples

Amenities

Property description

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