Palazzo Caracciolo Naples
US$184
/ night
Avg. for November
Prices for Palazzo Caracciolo Naples
Select dates to see prices and availability
US$184
/ night
Avg. for November
Monthly average prices
Nightly prices at Palazzo Caracciolo Naples average US$160 in the cheapest month (January) and US$339 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$160 |
| February | US$164 |
| March | US$198 |
| April | US$284 |
| May | US$314 |
| June | US$298 |
| July | US$230 |
| August | US$188 |
| September | US$329 |
| October | US$339 |
| November | US$184 |
| December | US$183 |
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Nov · US$184
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Most expensive: October (~US$339)
Cheapest: January (~US$160)
About this property
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a hot tub, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet ...
Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a hot tub, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 8 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 143 guestrooms featuring minibars and LCD televisions. Satellite television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and bidets. Conveniences include phones, as well as safes and desks.
Location
A stay at Palazzo Caracciolo Naples places you in the heart of Naples, within a 15-minute walk of Spaccanapoli and Naples National Archaeological Museum. This luxury hotel is 1.5 mi (2.5 km) from Via Toledo and 2.7 mi (4.3 km) from Port of Naples.
What's nearby
Via dei Tribunali(0.2 Miles)
Naples Cathedral(0.3 Miles)
Spaccanapoli(0.4 Miles)
Porta Capuana(0.4 Miles)
Piazza Giuseppe Garibaldi(0.5 Miles)
Botanical Garden of Naples(0.5 Miles)
San Lorenzo Maggiore(0.5 Miles)
Via San Gregorio Armeno(0.5 Miles)
Corso Umberto I(0.5 Miles)
Naples Underground(0.5 Miles)
San Gregorio Armeno Church(0.5 Miles)
Piazza Cavour(0.5 Miles)
Naples National Archaeological Museum(0.6 Miles)
Mercato di Porta Nolana(0.6 Miles)
Sansevero Chapel Museum(0.7 Miles)
The nearest major airport is Naples Intl. Airport (NAP)(5 Miles)
Sauna
Laundry service
Elevator/Lift
Multilingual staff
Safe-deposit box
Meeting rooms
Location
Via Carbonara 112, Decumani, Naples, Italy
Via dei Tribunali (0.2 Miles)
Naples Cathedral (0.3 Miles)
Spaccanapoli (0.4 Miles)
Porta Capuana (0.4 Miles)
Piazza Giuseppe Garibaldi (0.5 Miles)
Botanical Garden of Naples (0.5 Miles)
Guest reviews of Palazzo Caracciolo Naples
8.2
Very good
Based on 1,000 verified reviews
Who stays here?
Business
11%
Couple
53%
Family
17%
Group
13%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Palazzo Caracciolo Naples, travelers praise the beautiful historic building and central location while often noting a gritty neighborhood, mixed room quality with aging maintenance, and occasional issues with air conditioning, hot water, and noise.
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What guests think
At Palazzo Caracciolo Naples, travelers praise the beautiful historic building and central location while often noting a gritty neighborhood, mixed room quality with aging maintenance, and occasional issues with air conditioning, hot water, and noise.
Service is commonly described as warm and accommodating, though a few guests experienced rudeness or slow responses at reception. Public areas, courtyards and the bar draw praise, valet parking helps, but spa access often requires a fee or booking and there is no pool. Breakfast receives frequent compliments for variety and quality, while some mention high prices or occasional management hiccups. Expect a striking historic stay with strong interiors, but be prepared for a gritty setting and occasional maintenance or comfort compromises.
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AI-generated summary based on recent guest reviews
Facilities
Guests love the historic building, courtyards and bar, and mention convenient valet parking. Several report limited spa access or extra fees, occasional jacuzzi closures, and no on-site pool.
Related guest reviews
6
Teresa
7 Sept 2023
·
Stayed 4 nights
Super quiet rooms at night. Found the rooms extremely basic with furniture for the cost we paid. Toiletries not replenished daily or crockery or glasses. We had to rinse these out our selves. Not impressed that you had to pay extra to use the spa as a resident. Though the breakfasts every morning were amazing!
Super quiet rooms at night. Found the rooms extremely basic with furniture for the cost we paid. Toiletries not replenished daily or crockery or glasses. We had to rinse these out our selves. Not impressed that you had to pay extra to use the spa as a resident. Though the breakfasts every morning were amazing!
8
Marialetizia
12 Jun 2023
·
Stayed 2 nights
L albergo e’ bellissimo e molto ben ristrutturato. Servizio check in e conciege eccellente. Abbiamo dovuto chiedere di cambiarci i teli doccia perche’ le cameriere li avevano lasciati bagnati senza cambiarli. La colazione ottima e varia. Qualcuno del personals di sala un po’… “ lento”… il caffe’e’ arrivato con molta calma. Ma nel complesso un bell albergo da consigliare sicuramente.
L albergo e’ bellissimo e molto ben ristrutturato. Servizio check in e conciege eccellente. Abbiamo dovuto chiedere di cambiarci i teli doccia perche’ le cameriere li avevano lasciati bagnati senza cambiarli. La colazione ottima e varia. Qualcuno del personals di sala un po’… “ lento”… il caffe’e’ arrivato con molta calma. Ma nel complesso un bell albergo da consigliare sicuramente.
10
Sharyanne
27 Oct 2025
·
Stayed 5 nights
Never found the gym.
Never found the gym.
6
Brandon
15 Nov 2025
·
Stayed 1 night
The property is quite spectacular, though the neighborhood is somewhat rough (garbage, traffic, laundry, etc…) There was no hot water in the shower, and the hot tub was out of service. Dining on the property was a fantastic experience. The staff were of average friendliness — nothing remarkable, but not bad either.
The property is quite spectacular, though the neighborhood is somewhat rough (garbage, traffic, laundry, etc…) There was no hot water in the shower, and the hot tub was out of service. Dining on the property was a fantastic experience. The staff were of average friendliness — nothing remarkable, but not bad either.
10
Marina
3 Nov 2025
·
Stayed 2 nights
Only stayed two nights, so didn't have time to explore the hotel. This place .is huge- like a palace with galleria, two courtyards, bar and a soa
Only stayed two nights, so didn't have time to explore the hotel. This place .is huge- like a palace with galleria, two courtyards, bar and a soa
8
Steve
9 Aug 2023
·
Stayed 1 night
This really looks like a luxury hotel at an affordable price. Parking super easy with valet, and helpful front desk. The room was so nice and big with a lovely balcony. 1 thing I found not good was that I asked for ice and they didnt have any. Told me to go to the bar and it was closed. This is a simple thing to have. There is also a restaurant there and its very expensive. Not that many amenities included. But in a very bustling area, it’s a nice and comfortable stay.
This really looks like a luxury hotel at an affordable price. Parking super easy with valet, and helpful front desk. The room was so nice and big with a lovely balcony. 1 thing I found not good was that I asked for ice and they didnt have any. Told me to go to the bar and it was closed. This is a simple thing to have. There is also a restaurant there and its very expensive. Not that many amenities included. But in a very bustling area, it’s a nice and comfortable stay.
8
Claudio
15 Jul 2025
·
Stayed 1 night
Buen Hotel, con buenos servicios y buena atención. Recomendable. Tiene valet parking. Buen desayuno y dormitorio amplio. caminando se llega a las calles típicas y centro historico
Buen Hotel, con buenos servicios y buena atención. Recomendable. Tiene valet parking. Buen desayuno y dormitorio amplio. caminando se llega a las calles típicas y centro historico
4
Jeniffer
6 Aug 2025
·
Stayed 5 nights
I honestly cannot commend the staff more. The staff at the hotel is resourceful and cordial, especially Carmine, the receptionist,s and Alessandro, the busboy, but the overall experience was extremely disappointing. There is no WIFI in the rooms, I repeat no WIFI a common feature in most hotels now. We asked serveral times and always received the same response ,,,, "Let's see, we are working on it" etc. It seemed like a script that a corporation had told them to say whenever a guest complains about it. There is only WIFI in common areas. If you want WIFI don't stay at this hotel property. To make matters worse, there was a construction ( we have a video) all night long the first night we got there, and we were not able to sleep. The next day, they blamed the air conditioner. Not cool. Don't pay for the "balcony" as the view is basically the back of the building and not worth it. Hugely disappointed and would have preferred a refund and to stay somewhere else. The hotel does not have a pool as the images suggest and the features list. It was a small sauna that you have to pay additionally for. Very misleading. Exdpedia should adjust the features and images for this hotel because it does not match its claims. Again, If I could have gotten a refund I would have stayed somewhere else.
I honestly cannot commend the staff more. The staff at the hotel is resourceful and cordial, especially Carmine, the receptionist,s and Alessandro, the busboy, but the overall experience was extremely disappointing. There is no WIFI in the rooms, I repeat no WIFI a common feature in most hotels now. We asked serveral times and always received the same response ,,,, "Let's see, we are working on it" etc. It seemed like a script that a corporation had told them to say whenever a guest complains about it. There is only WIFI in common areas. If you want WIFI don't stay at this hotel property. To make matters worse, there was a construction ( we have a video) all night long the first night we got there, and we were not able to sleep. The next day, they blamed the air conditioner. Not cool. Don't pay for the "balcony" as the view is basically the back of the building and not worth it. Hugely disappointed and would have preferred a refund and to stay somewhere else. The hotel does not have a pool as the images suggest and the features list. It was a small sauna that you have to pay additionally for. Very misleading. Exdpedia should adjust the features and images for this hotel because it does not match its claims. Again, If I could have gotten a refund I would have stayed somewhere else.
4
Danielle
11 Aug 2025
·
Stayed 2 nights
Does not have a pool despite a swimming pool being mentioned multiple times on the Expedia page. Annoyingly only just seen that someone else has talked about this in a review from December - and yet the page has still not been updated. Has a jacuzzi in their spa area which was closed when we were there. Room was large but not inviting - it felt in much need of work with chipped furniture, wardrobe doors coming off hinges and limescale covering all the bathroom fixtures. Air con wasn’t great. Not as luxurious as made out online. Common areas of hotel were quite nice but very business focused. Confusing layout with confusing signage, wasn’t that easy to find our room. Staff were polite. Not in a very nice area. As others have said, I would recommend skipping Naples altogether and heading straight to Sorrento/Amalfi coast/Capri. If a night in Naples is required then I would recommend a stay by the coast, in the area near Castel dell’Ovo, for a much more enjoyable experience.
Does not have a pool despite a swimming pool being mentioned multiple times on the Expedia page. Annoyingly only just seen that someone else has talked about this in a review from December - and yet the page has still not been updated. Has a jacuzzi in their spa area which was closed when we were there. Room was large but not inviting - it felt in much need of work with chipped furniture, wardrobe doors coming off hinges and limescale covering all the bathroom fixtures. Air con wasn’t great. Not as luxurious as made out online. Common areas of hotel were quite nice but very business focused. Confusing layout with confusing signage, wasn’t that easy to find our room. Staff were polite. Not in a very nice area. As others have said, I would recommend skipping Naples altogether and heading straight to Sorrento/Amalfi coast/Capri. If a night in Naples is required then I would recommend a stay by the coast, in the area near Castel dell’Ovo, for a much more enjoyable experience.
8
Alexandra
1 Sept 2024
·
Stayed 1 night
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews describe the hotel and rooms as clean, with some saying spotless. However, recurring complaints note mold or limescale in bathrooms, occasional insects or hair, worn carpets, and inconsistent replenishment of items.
Related guest reviews
6
Anne-sophie
10 Aug 2025
·
Stayed 1 night
Hôtel avec un fort potentiel, malheureusement situé dans un quartier qui ne donne pas vraiment envie de s’y attarder. La chambre, pour nous déjà le numéro 13 — qui ose encore attribuer ce numéro ? :) — dispose d’une salle de bain sans VMC, ce qui laisse une odeur d’humidité persistante dans toute la chambre. La chambre n’est pas hyper propre, mal agencée, avec un mobilier vieillot. Située au 1er étage côté rue, nous avons eu droit à un véritable concert nocturne : bagarre, alarme de voiture… bref, la rue a passé la nuit avec nous.
Hôtel avec un fort potentiel, malheureusement situé dans un quartier qui ne donne pas vraiment envie de s’y attarder. La chambre, pour nous déjà le numéro 13 — qui ose encore attribuer ce numéro ? :) — dispose d’une salle de bain sans VMC, ce qui laisse une odeur d’humidité persistante dans toute la chambre. La chambre n’est pas hyper propre, mal agencée, avec un mobilier vieillot. Située au 1er étage côté rue, nous avons eu droit à un véritable concert nocturne : bagarre, alarme de voiture… bref, la rue a passé la nuit avec nous.
6
Lena
2 Sept 2025
·
Stayed 7 nights
Rooms were quite spacious, clean and modern. Two things that we really didn't like. 1- the air conditioner never reached a cold temperature. 2- the shower tub had mold growth on the corners and glass1
Rooms were quite spacious, clean and modern. Two things that we really didn't like. 1- the air conditioner never reached a cold temperature. 2- the shower tub had mold growth on the corners and glass1
10
JOHN
6 Jul 2023
·
Stayed 5 nights
Excellent stay, great location, friendly and helpful staff. Room was spacious and bed was excellent. Good variety at breakfast, only down point was coffee and bacon was not very hot on a couple of occasions.
Excellent stay, great location, friendly and helpful staff. Room was spacious and bed was excellent. Good variety at breakfast, only down point was coffee and bacon was not very hot on a couple of occasions.
10
Janine Clare
5 May 2025
·
Stayed 4 nights
Beautiful building, clean room,
Beautiful building, clean room,
10
Karen
18 Jul 2024
·
Stayed 2 nights
The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
6
Lisanne
8 Oct 2024
·
Stayed 3 nights
I don't know if the rooms they keep for Expedia customers are the very bottom or what, but based on my room this is NOT a four star hotel. This is a 3-star hotel. First of all, I ONCE AGAIN found dark hair on the floor of my bathroom, in the room by my bed and under the desk. There was no bidet. The weird half glass partition that one finds in Europe didn't keep the floor from getting very wet every time I showered. I just left another towel on the floor to catch the water. At one point, I was being hit on by the staff in the hallway which I ignored. There are lots of stairs to get to the lobby. Luckily, there was someone to help me with my bags. The room was nice and bright but very shabby. The bed was a bit lumpy & sunk in on one side. Overall, I will NOT be staying at this place again. Nor can I recommend it. While it is walkable, there are a number of very dark and narrow alleys to walk through to get to some of the main streets. I took a taxi just to avoid those.
I don't know if the rooms they keep for Expedia customers are the very bottom or what, but based on my room this is NOT a four star hotel. This is a 3-star hotel. First of all, I ONCE AGAIN found dark hair on the floor of my bathroom, in the room by my bed and under the desk. There was no bidet. The weird half glass partition that one finds in Europe didn't keep the floor from getting very wet every time I showered. I just left another towel on the floor to catch the water. At one point, I was being hit on by the staff in the hallway which I ignored. There are lots of stairs to get to the lobby. Luckily, there was someone to help me with my bags. The room was nice and bright but very shabby. The bed was a bit lumpy & sunk in on one side. Overall, I will NOT be staying at this place again. Nor can I recommend it. While it is walkable, there are a number of very dark and narrow alleys to walk through to get to some of the main streets. I took a taxi just to avoid those.
10
Laura
23 May 2025
·
Stayed 1 night
The rooms are very clean and comfortable! The staff is very nice and helpful.
The rooms are very clean and comfortable! The staff is very nice and helpful.
4
Louis
2 Jul 2024
·
Stayed 1 night
Nous avions réservé une grande chambre, avec un grand lit et terrasse. Lorsque nous sommes arrivés les draps étaient infestés d’insectes. Nous avons demandé à changer de chambre, et l’hôtel nous a donné une toute petite chambre avec petit lit, sans terrasse. Aucun geste commercial n’a été proposé par l’hôtel, et ils n’étaient pas du tout aimables. Je ne recommande pas.
Nous avions réservé une grande chambre, avec un grand lit et terrasse. Lorsque nous sommes arrivés les draps étaient infestés d’insectes. Nous avons demandé à changer de chambre, et l’hôtel nous a donné une toute petite chambre avec petit lit, sans terrasse. Aucun geste commercial n’a été proposé par l’hôtel, et ils n’étaient pas du tout aimables. Je ne recommande pas.
4
Danielle
11 Aug 2025
·
Stayed 2 nights
Does not have a pool despite a swimming pool being mentioned multiple times on the Expedia page. Annoyingly only just seen that someone else has talked about this in a review from December - and yet the page has still not been updated. Has a jacuzzi in their spa area which was closed when we were there. Room was large but not inviting - it felt in much need of work with chipped furniture, wardrobe doors coming off hinges and limescale covering all the bathroom fixtures. Air con wasn’t great. Not as luxurious as made out online. Common areas of hotel were quite nice but very business focused. Confusing layout with confusing signage, wasn’t that easy to find our room. Staff were polite. Not in a very nice area. As others have said, I would recommend skipping Naples altogether and heading straight to Sorrento/Amalfi coast/Capri. If a night in Naples is required then I would recommend a stay by the coast, in the area near Castel dell’Ovo, for a much more enjoyable experience.
Does not have a pool despite a swimming pool being mentioned multiple times on the Expedia page. Annoyingly only just seen that someone else has talked about this in a review from December - and yet the page has still not been updated. Has a jacuzzi in their spa area which was closed when we were there. Room was large but not inviting - it felt in much need of work with chipped furniture, wardrobe doors coming off hinges and limescale covering all the bathroom fixtures. Air con wasn’t great. Not as luxurious as made out online. Common areas of hotel were quite nice but very business focused. Confusing layout with confusing signage, wasn’t that easy to find our room. Staff were polite. Not in a very nice area. As others have said, I would recommend skipping Naples altogether and heading straight to Sorrento/Amalfi coast/Capri. If a night in Naples is required then I would recommend a stay by the coast, in the area near Castel dell’Ovo, for a much more enjoyable experience.
10
alejandra
15 Sept 2022
·
Stayed 1 night
Todo muy limpio, el desayuno muy completo y el personal muy amable.
Todo muy limpio, el desayuno muy completo y el personal muy amable.
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AI-generated summary based on recent guest reviews
Rooms
Room experiences vary widely: some are spacious with comfortable beds or terraces, while others feel small or basic, with dated furniture. Repeated issues include weak or inactive air-conditioning, limited hot water or slow drains, and noise from street or courtyard.
Related guest reviews
6
Richard
8 Aug 2023
·
Stayed 3 nights
muebles y baño gastado y viejos ya es Tiempo de rénovar para considerarse 4 estrellas
muebles y baño gastado y viejos ya es Tiempo de rénovar para considerarse 4 estrellas
6
Lena
2 Sept 2025
·
Stayed 7 nights
Rooms were quite spacious, clean and modern. Two things that we really didn't like. 1- the air conditioner never reached a cold temperature. 2- the shower tub had mold growth on the corners and glass1
Rooms were quite spacious, clean and modern. Two things that we really didn't like. 1- the air conditioner never reached a cold temperature. 2- the shower tub had mold growth on the corners and glass1
6
paul
6 Sept 2025
·
Stayed 1 night
The bed was uncomfortable, shower drain was very very slow .
The bed was uncomfortable, shower drain was very very slow .
10
Tory
3 Jul 2023
·
Stayed 2 nights
A beautiful hotel, the room was really great with the most comfortable bed ever, the room was spacious as was the bathroom. Breakfast selection was fantastic with good service. The hotel’s location is on a lively street & can be noisy but it was perfectly positioned for visiting key sights. Would recommend this hotel
A beautiful hotel, the room was really great with the most comfortable bed ever, the room was spacious as was the bathroom. Breakfast selection was fantastic with good service. The hotel’s location is on a lively street & can be noisy but it was perfectly positioned for visiting key sights. Would recommend this hotel
6
Anton
2 Jul 2023
·
Stayed 1 night
The hotel is ok but has a problem with noise as most rooms either back onto the road or the courtyard noisy in the morning and eve
The hotel is ok but has a problem with noise as most rooms either back onto the road or the courtyard noisy in the morning and eve
8
Rahul
15 Apr 2024
·
Stayed 2 nights
The air condition was switched off for the entire hotel. The rooms were a bit smaller than expected. Staff was courteous and the place was clean
The air condition was switched off for the entire hotel. The rooms were a bit smaller than expected. Staff was courteous and the place was clean
6
Leda
11 Sept 2025
·
Stayed 1 night
Habitaciones pequeñas
Habitaciones pequeñas
6
olivier
7 Jan 2025
·
Stayed 2 nights
Centrally located, the hotel is within walking distance of the historical center. Room was large but mattress was not great. TV had no foreign speaking channel at all, which is surprising for a Hilton hotel and one for business people. Also only one international plug in the room.
Centrally located, the hotel is within walking distance of the historical center. Room was large but mattress was not great. TV had no foreign speaking channel at all, which is surprising for a Hilton hotel and one for business people. Also only one international plug in the room.
10
Malka
30 Apr 2023
·
Stayed 1 night
The room, hotel, and staff were all very nice. We were up on the fourth floor which required a lift to the third floor and then a flight of stairs, not a problem for us but might be for others.
The room, hotel, and staff were all very nice. We were up on the fourth floor which required a lift to the third floor and then a flight of stairs, not a problem for us but might be for others.
8
Alexandra
1 Sept 2024
·
Stayed 1 night
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
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AI-generated summary based on recent guest reviews
Service
Service is frequently praised as friendly, helpful and accommodating, including assistance with taxis and special requests. A minority report rude or unhelpful reception, slow breakfast service, and check-in/out or billing problems.
Related guest reviews
8
DIANA
3 Aug 2025
·
Stayed 3 nights
The hotel is very nice. Our room was very clean and comfortable. Hotel has a beautiful section for dining. We had breakfast included which was an amazing spread. Location is well suited for exploring the historical sites however we questioned whether it was safe for walking… Most of the staff was very helpful and friendly. My experience with the reception area wasn’t pleasant. Not so helpful at checkout, rude, seemed also impatient.
The hotel is very nice. Our room was very clean and comfortable. Hotel has a beautiful section for dining. We had breakfast included which was an amazing spread. Location is well suited for exploring the historical sites however we questioned whether it was safe for walking… Most of the staff was very helpful and friendly. My experience with the reception area wasn’t pleasant. Not so helpful at checkout, rude, seemed also impatient.
2
Elizabeth
26 Oct 2024
·
Stayed 6 nights
Not at all as described. We booked the hotel because of the hot tub and sauna which I wanted to use every day. Nothing on the website explained this had to be pre-booked for a large fee, and that it would frequently be booked up. I was there for five days and we never got to use the hot tub or sauna. False advertising. Service was absolutely appalling. The room was only made up for one person, and when we asked for a second bathrobe for my partner they never provided it, after repeated requests. To top off a terrible stay, they have now charged an additional £1,100.50 to my card, 24 hours after we checked out. The total bill of £1400+ was charged to my card at check out, and after repeated calls to the hotel, they keep simply denying that they made this charge and have been very rude over the phone. So now I am having to take time after my business trip to have very rude hotel staff tell deny that this charge was made. I travel to Italy several times per year and this was simply the worse hotel experience I have ever had in 20 years of business travel to the country. Book this terrible over-priced hotel if you enjoy rude staff,outright lies about what amenities the hotel has, and being charged almost double 24 hours after check out. After hours on the phone to both my hotel and the bank, the hotel has yet to do anything to apologise, refund the £1100.50 or make any attempt to rectify this situation.
Not at all as described. We booked the hotel because of the hot tub and sauna which I wanted to use every day. Nothing on the website explained this had to be pre-booked for a large fee, and that it would frequently be booked up. I was there for five days and we never got to use the hot tub or sauna. False advertising. Service was absolutely appalling. The room was only made up for one person, and when we asked for a second bathrobe for my partner they never provided it, after repeated requests. To top off a terrible stay, they have now charged an additional £1,100.50 to my card, 24 hours after we checked out. The total bill of £1400+ was charged to my card at check out, and after repeated calls to the hotel, they keep simply denying that they made this charge and have been very rude over the phone. So now I am having to take time after my business trip to have very rude hotel staff tell deny that this charge was made. I travel to Italy several times per year and this was simply the worse hotel experience I have ever had in 20 years of business travel to the country. Book this terrible over-priced hotel if you enjoy rude staff,outright lies about what amenities the hotel has, and being charged almost double 24 hours after check out. After hours on the phone to both my hotel and the bank, the hotel has yet to do anything to apologise, refund the £1100.50 or make any attempt to rectify this situation.
6
Hannah
5 Jun 2025
·
Stayed 3 nights
Rooms were okay, they were clean and served a purpose. Would not recommend Naples to anyone - it is very disappointing as a city and not as nice as the other cities in Italy. There is very high unemployment in Naples, graffiti everywhere and rubbish overflowing. The front desk was rude on arrival and the waitress at breakfast was very rude to us when we explained that we had free breakfast and had paid extra for this online - she phoned the front desk and spoke in Italian to him saying “free breakfast, bla bla bla” which was extremely rude. We then had to go to the front desk to clarify and he was also rude and spoke in Italian to a bystander (presumingly about us by the tone of his voice). They do not seem to like the English very much there. Go to Sorrento - it is absolutely lovely, the people there are friendlier, the atmosphere is wonderful, food is better and the sunsets are stunning.
Rooms were okay, they were clean and served a purpose. Would not recommend Naples to anyone - it is very disappointing as a city and not as nice as the other cities in Italy. There is very high unemployment in Naples, graffiti everywhere and rubbish overflowing. The front desk was rude on arrival and the waitress at breakfast was very rude to us when we explained that we had free breakfast and had paid extra for this online - she phoned the front desk and spoke in Italian to him saying “free breakfast, bla bla bla” which was extremely rude. We then had to go to the front desk to clarify and he was also rude and spoke in Italian to a bystander (presumingly about us by the tone of his voice). They do not seem to like the English very much there. Go to Sorrento - it is absolutely lovely, the people there are friendlier, the atmosphere is wonderful, food is better and the sunsets are stunning.
10
Audrey
10 Sept 2025
·
Stayed 1 night
Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.
Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.
10
Arturo
6 Aug 2024
·
Stayed 3 nights
Excellent service starting fro the front staff, restaurant, overall.
Excellent service starting fro the front staff, restaurant, overall.
2
Cato
5 May 2024
·
Stayed 2 nights
Good service from the porters. Check was bad. I had to register two times, showing my passport etc. When we checked out, I was presented the full price. I had prepaid and hotelstaff had to check with the management that took to long time. Keycards had to be updated every time before going into the room. In total; bad !
Good service from the porters. Check was bad. I had to register two times, showing my passport etc. When we checked out, I was presented the full price. I had prepaid and hotelstaff had to check with the management that took to long time. Keycards had to be updated every time before going into the room. In total; bad !
10
Jody
2 Jul 2024
·
Stayed 2 nights
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
10
Rosemary
20 Aug 2024
·
Stayed 1 night
Fantastic staff.
Fantastic staff.
10
Emre
10 Jun 2024
·
Stayed 2 nights
Dedicated and passionate to make your Stay unforgettable! Special Thanks to Michele and Gennaro from the Reception-Team. They went the extra Mile to make our anniversary (LGBTQ ) extra special. Super Solution-oriented and extremely friendly & welcoming. The whole Team of the Hotel is always on point and with a smile. Working for an Airline and checking in weekly into different Hotels all over the World - i have to say that this was one of BEST service-experiences! Thank you !
Dedicated and passionate to make your Stay unforgettable! Special Thanks to Michele and Gennaro from the Reception-Team. They went the extra Mile to make our anniversary (LGBTQ ) extra special. Super Solution-oriented and extremely friendly & welcoming. The whole Team of the Hotel is always on point and with a smile. Working for an Airline and checking in weekly into different Hotels all over the World - i have to say that this was one of BEST service-experiences! Thank you !
10
Adedayo Adewole
15 Aug 2025
·
Stayed 4 nights
I can’t help but commend the incredible staff at this hotel for making our stay as comfortable and enjoyable as possible. When my daughter felt uneasy the first night, they went above and beyond by upgrading us to interconnecting rooms—an act of kindness that truly made a difference. Every member of the team was consistently helpful and attentive throughout our stay. A well-deserved five-star recommendation for their outstanding hospitality.
I can’t help but commend the incredible staff at this hotel for making our stay as comfortable and enjoyable as possible. When my daughter felt uneasy the first night, they went above and beyond by upgrading us to interconnecting rooms—an act of kindness that truly made a difference. Every member of the team was consistently helpful and attentive throughout our stay. A well-deserved five-star recommendation for their outstanding hospitality.
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AI-generated summary based on recent guest reviews
Location
Central and walkable to the historic center and train station, with easy access to sights. Many caution that the immediate area feels gritty or unsafe and can be noisy, so some prefer taxis after dark.
Related guest reviews
8
John
4 Jun 2025
·
Stayed 2 nights
This is the place to stay if you want a nice hotel with big rooms and friendly staff. The area around it is not great but the staff helped us get taxis and it felt safe while on the grounds. Breakfast was very good but not amazing. Taxis about 15 Euros to get to most places My brother stayed at the Renaissance which seemed like a nicer hotel (great upstairs rooftop bar/restaurant) but he paid $200 more per night. We were in town for his son’s event so he wanted a fancy place
This is the place to stay if you want a nice hotel with big rooms and friendly staff. The area around it is not great but the staff helped us get taxis and it felt safe while on the grounds. Breakfast was very good but not amazing. Taxis about 15 Euros to get to most places My brother stayed at the Renaissance which seemed like a nicer hotel (great upstairs rooftop bar/restaurant) but he paid $200 more per night. We were in town for his son’s event so he wanted a fancy place
8
Leila
24 Mar 2024
·
Stayed 1 night
The staff were very professional and welcoming. The hotel is nice but the rooms are small and old, though not uncomfortable for a couple of nights stay. It’s walkable to the historic downtown as well as the train station (Napoli Centrale), which is a rough area with respect to theft and crime. We had a good stay overall, and chose the streets we walked on carefully.
The staff were very professional and welcoming. The hotel is nice but the rooms are small and old, though not uncomfortable for a couple of nights stay. It’s walkable to the historic downtown as well as the train station (Napoli Centrale), which is a rough area with respect to theft and crime. We had a good stay overall, and chose the streets we walked on carefully.
8
Gisela
12 Jun 2023
·
Stayed 7 nights
The Hotel was very good located , a 10 Minute Walk to the central Station .
The Hotel was very good located , a 10 Minute Walk to the central Station .
8
Salah
29 May 2023
·
Stayed 1 night
Unsafe in the surrounding area.
Unsafe in the surrounding area.
10
Nicholas
30 Jul 2024
·
Stayed 4 nights
This was a great hotel in a very good location. Very walkable with access to restaurants, tourist attractions, churches. You name it. Not overly far from the port for ferry rides to Capri or Positano or Amalfi, and a 10-minute walk to the train station. Professional and courteous staff made the stay all the better. Had a great room with an ice cold AC so that helped as well.
This was a great hotel in a very good location. Very walkable with access to restaurants, tourist attractions, churches. You name it. Not overly far from the port for ferry rides to Capri or Positano or Amalfi, and a 10-minute walk to the train station. Professional and courteous staff made the stay all the better. Had a great room with an ice cold AC so that helped as well.
10
Karen
18 Jul 2024
·
Stayed 2 nights
The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
The Palazzo Caracciolo is a stunning hotel. Everywhere is immaculately clean, the rooms are nicely furnished, have great air conditioning and are very comfortable. Everything is provided for a comfortable stay and the hotel has great facilities. The staff are fantastic, very friendly and exceptionally helpful. Any queries we had, information we needed or just booking taxis were dealt with immediately and in such a helpful manner. The area the hotel is in isn't the best and occasionally my daughter and myself felt a little unsafe so used taxis all the time.
10
Teresa
31 May 2023
·
Stayed 1 night
Really beautiful property close to train station (Napoli Centrale and Gariabaldi).
Really beautiful property close to train station (Napoli Centrale and Gariabaldi).
10
Jody
2 Jul 2024
·
Stayed 2 nights
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
10
Francesco
24 Dec 2024
·
Stayed 3 nights
Palazzo Caracciolo si trova alle spalle del duomo di Napoli (7 minuti) e vicine alle vie del centro storico. Bello e curato con un car wallet a 30 euro al giorno. Ottima la colazione e pagano solo gli adulti!!
Palazzo Caracciolo si trova alle spalle del duomo di Napoli (7 minuti) e vicine alle vie del centro storico. Bello e curato con un car wallet a 30 euro al giorno. Ottima la colazione e pagano solo gli adulti!!
8
Alexandra
1 Sept 2024
·
Stayed 1 night
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely complimented for variety and quality, and the bar service is enjoyed. Some find restaurant prices high and note inconsistent breakfast management or quality on busy days.
Related guest reviews
10
Girlie
28 Nov 2025
·
Stayed 1 night
We love the breakfast foods, so many choices.
We love the breakfast foods, so many choices.
10
dana
2 Nov 2024
·
Stayed 3 nights
Restaurant is expensive and not great.. but all the rest is very nice
Restaurant is expensive and not great.. but all the rest is very nice
6
Mark
1 Mar 2023
·
Stayed 4 nights
On the Sunday they really struggled with managing breakfast insufficient seating, slow service and lack of food. In general the hot food was warm not hot for this level of star rating and price I would expect a better breakfast service
On the Sunday they really struggled with managing breakfast insufficient seating, slow service and lack of food. In general the hot food was warm not hot for this level of star rating and price I would expect a better breakfast service
6
Emilie
14 Jul 2025
·
Stayed 3 nights
Helt greit opphold, frokost var kjedelig, men veldig god eggerøre. Fint man kunne booke spaet alene.
Helt greit opphold, frokost var kjedelig, men veldig god eggerøre. Fint man kunne booke spaet alene.
10
Hugh
25 Sept 2023
·
Stayed 2 nights
Beautiful property with a Great Breakfast. Easy to get around. Not my favorite neighborhood but very easy to get cabs.
Beautiful property with a Great Breakfast. Easy to get around. Not my favorite neighborhood but very easy to get cabs.
10
Jody
2 Jul 2024
·
Stayed 2 nights
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.
2
Raj
20 Aug 2025
·
Stayed 3 nights
We have 2 rooms back side with no sunlight, windows has view of restaurant, covered by canopy. 3 days we come only for late sleep, feel sad when go in rooms , breakfast joke no potatoes , they bring check middle of breakfast force to sign , like I am running away. My fiancé came with me one day she not want breakfast they watching her are she having breakfast . Never recommend
We have 2 rooms back side with no sunlight, windows has view of restaurant, covered by canopy. 3 days we come only for late sleep, feel sad when go in rooms , breakfast joke no potatoes , they bring check middle of breakfast force to sign , like I am running away. My fiancé came with me one day she not want breakfast they watching her are she having breakfast . Never recommend
10
Vito
20 Feb 2023
·
Stayed 1 night
Ottima struttura nel centro cittadino, facilmente raggiungibile, caratteristica e' la hall, servizio ottimo cosi' come la grande varieta' della colazione.
Ottima struttura nel centro cittadino, facilmente raggiungibile, caratteristica e' la hall, servizio ottimo cosi' come la grande varieta' della colazione.
8
Alexandra
1 Sept 2024
·
Stayed 1 night
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
The public areas, reception, bar, restaurant etc are GORGEOUS and the staff, professional, helpful and friendly. We had 3 rooms..all in theory of the same grade but one, in particular, was much larger and with large balcony. In one roon, the overhead shower was unuseable but the hand held one fine. Only 1 loo roll - a little stingy. The food - we only had bar snacks and breakfast, were excellent. The air-conditioning v efficient. The barman was a delight and he made an excellent Aperol Spritz. The area around the hotel is not one of Naples finest...we discovered much nicer and more salubrious options.
6
Brenda
12 May 2023
·
Stayed 3 nights
Overpriced menu and breakfast not included in room charges. Clean Helpful staff
Overpriced menu and breakfast not included in room charges. Clean Helpful staff
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AI-generated summary based on recent guest reviews
10
Bonnie
3 Oct 2026
·
Stayed 3 nights
Great location, beautiful room, friendly and helpful staff.
Great location, beautiful room, friendly and helpful staff.
10
Simon
22 Sept 2026
·
Stayed 1 night
A lovely hotel, full of history as a former royal palace. Staff were great.
A lovely hotel, full of history as a former royal palace. Staff were great.
10
Gabriella
9 Aug 2026
·
Stayed 3 nights
Amazing trip
Amazing trip
10
ADRIANA
6 Aug 2026
·
Stayed 1 night
Breakfast was excellent. We had construction noise for a little in the afternoon and spa was closed but overall the hotel is excellent. Staff were extremely helpful.
Breakfast was excellent. We had construction noise for a little in the afternoon and spa was closed but overall the hotel is excellent. Staff were extremely helpful.
10
Carlo
3 Aug 2026
·
Stayed 1 night
Excellent Hotel
Excellent Hotel
Property policies
Check-in
Check-out
From 15:00 to 23:59
Before 11:00
FAQs about Palazzo Caracciolo Naples
Is parking available at the property?
Valet parking is available for a fee of EUR 30 per day.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 7 AM to 10:30 AM for a fee of approximately EUR 15 per person.
Does the property allow pets?
Pets are allowed with a fee of EUR 20 per pet, per day. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Late check-out is available for a fee, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available for a fee of EUR 30 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 48 hours prior to arrival to arrange the transfer.
What accessibility features does the property offer?
The property offers wheelchair-accessible facilities including a concierge desk, lounge, business center, and on-site restaurant. There are also elevators and well-lit paths to the entrance.
What is the location of the property in relation to key landmarks?
The property is located in the heart of Naples, within a 15-minute walk of Spaccanapoli and Naples National Archaeological Museum. It is approximately 1.5 miles from Via Toledo and 2.2 miles from Molo Beverello Port.
Does the property have a swimming pool?
The property features an indoor pool, which is closed seasonally from September 1 to April 30.
What are the policies for guests staying with children?
Children 16 years old and younger can stay free when occupying the parent or guardian's room using existing bedding, with a maximum of two children allowed.
What are the policies regarding extra beds and cribs?
The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests regarding additional sleeping arrangements.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-11: 265.286996892395USD
- 2026-11-12: 309.9760707192383USD
- 2026-11-13: 235.90757933230591USD
- 2026-11-14: 233.87811753982544USD
- 2026-11-15: 213.10215679974365USD
- 2026-11-16: 261.33923025692746USD
- 2026-11-17: 260.89047054382326USD
- 2026-11-18: 210.67194983447266USD
- 2026-11-19: 264.06602440377804USD
- 2026-11-20: 220.84583797338865USD
- 2026-11-21: 234.24970319726563USD
- 2026-11-22: 212.84090170877076USD
- 2026-11-23: 213.20670268502806USD
- 2026-11-24: 214.17026529348755USD
- 2026-11-25: 229.49233417059327USD
- 2026-11-26: NO DATA
- 2026-11-27: 216.36078745126343USD
- 2026-11-28: 230.6260642225952USD
- 2026-11-29: 213.13140063989258USD
- 2026-11-30: 214.4978334060669USD
- 2026-12-01: 214.27189354074096USD
- 2026-12-02: 212.3913493425598USD
- 2026-12-03: 411.16414252404786USD
- 2026-12-04: NO DATA
- 2026-12-05: 228.26908491241454USD
- 2026-12-06: 213.07937223916625USD
- 2026-12-07: 212.3913493425598USD
- 2026-12-08: 250.74933415667724USD
- 2026-12-09: 525.9900977337646USD
- 2026-12-10: 524.4172715905762USD
- 2026-12-11: 245.36816399999998USD
- 2026-12-12: 228.26908491241454USD
- 2026-12-13: 211.75623182458494USD
- 2026-12-14: 213.13140063989258USD
- 2026-12-15: 212.3913493425598USD
- 2026-12-16: 207.08553182589722USD
- 2026-12-17: 213.66925793518067USD
- 2026-12-18: 231.04568128530883USD
- 2026-12-19: 233.5171230770874USD
- 2026-12-20: 214.93897015737915USD
- 2026-12-21: 214.93897015737915USD
- 2026-12-22: 214.4978334060669USD
- 2026-12-23: 229.49233417059327USD
- 2026-12-24: 229.49233417059327USD
- 2026-12-25: 246.42829536779786USD
- 2026-12-26: 228.53595603497314USD
- 2026-12-27: 212.3913493425598USD
- 2026-12-28: 228.9571246739807USD
- 2026-12-29: 228.789234USD
- 2026-12-30: 293.251258817688USD
- 2026-12-31: 347.0578334367065USD
- 2027-01-01: 256.64210286636353USD
- 2027-01-02: 256.64210286636353USD
- 2027-01-03: 218.3711918392639USD
- 2027-01-04: 226.12505944857787USD
- 2027-01-05: 230.1099964552612USD
- 2027-01-06: 227.99346087576293USD
- 2027-01-07: 230.28028195352172USD
- 2027-01-08: 244.25811235144042USD
- 2027-01-09: 240.86543900009156USD
- 2027-01-10: 223.6645461506958USD
- 2027-01-11: 228.61405766342162USD
This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: EUR 150 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is not required for transportation to and from this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number IT063049A13CX7WUL5
- Fee for buffet breakfast: approximately EUR 15 per person
- Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
- Valet parking fee: EUR 30 per day
- Pet fee: EUR 20 per pet, per day
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
- Spa fee: EUR 15 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Sauna
Laundry service
Elevator/Lift
Multilingual staff
Safe-deposit box
Meeting rooms
General
Sauna
Steam room
Assistive Listening Devices in Meeting Rooms
Breakfast Available (surcharge)
Designated Smoking Areas (fines apply)
Food and Water Bowls
Snack Bar/Deli
Visual Alarms in Hallways
Wheelchair Accessible (Limited)
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Registration Desk
Wheelchairs Available (on site)
Parking
Airport Transportation (surcharge)
Cruise Terminal Shuttle (surcharge)
Ferry Terminal Shuttle (surcharge)
Train Station Drop-Off (surcharge)
Train Station Pickup (surcharge)
Parking (Valet) (surcharge)
Internet
Free wi-fi
Services
Elevator/Lift
Multilingual staff
Safe-deposit box
Meeting rooms
Laundry service
Luggage storage
Designated smoking area
Business Center (24-hour)
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Concierge Services
Conference Center
Gift Shops or Newsstand
Laundry Facilities
Porter/Bellhop
Tours/Ticket Assistance
Well-Lit Path to Entrance
Activities
Garden
Fitness facilities
Full-Service Spa
Television in Common Areas
Terrace