Name: Homewood Suites by Hilton Palm Desert
Address: 36999 Cook St, Palm Desert, California, United States of America, Palm Desert, California, US
Price range: US$94–US$689 per night
Rating: 8.23

What guests think

Reviews of Homewood Suites by Hilton Palm Desert highlight spacious suites with kitchens, frequently praised cleanliness, friendly staff, and convenient access to Acrisure Arena and nearby dining, while recurring complaints note dated furnishings and noisy in-room A/C.

Breakfast is widely liked for selection and value, though several guests found items lukewarm or not replenished and noted early cutoff times. Multiple reviews report weak or unreliable Wi‑Fi and, in some rooms, occasional freeway noise. Intermittent maintenance and cleanliness issues appear, including worn carpets and furniture, sporadic hot water problems, and pool or hot tub outages, and some guests faced check-in delays and limited housekeeping cycles. Expect roomy, convenient suites at an older property that can have occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free onsite parking and a basic fitness center are appreciated, and the property is pet friendly with an occasional weekday social. Pool and hot tub conditions vary (towels missing, cleanliness issues), and some equipment outages occurred such as a broken elevator or computers.

Related guest reviews

10

Terri

10 Jan 2025

·

Stayed 6 nights

With well equipped suites and a pet-friendly policy, Homewood Suites makes a perfect home away from home base. While I didn’t have my dog with me, lots of other guests did, and it was fun seeing those doggie smiles. Everything was clean, quiet, and efficient. My room smelled funky despite being very clean, and the internet was poor. The complimentary breakfast was plentiful and the fitness center was nice.

8

Martine

14 Apr 2025

·

Stayed 2 nights

checking in checking out was super fast. The pool was nice when we arrived in the afternoon to swim there was no towel, but the staff immediately went and got some breakfast was fine. There was eggs and sausage and potatoes, some muffins, and fruits and yogurts

8

Barbara

10 Aug 2023

·

Stayed 1 night

Hotel was very nice to stay in we were disappointed with the pool and jacuzzi though, the water was green and it had black algae at the bottom. It also had a light sticking out inside the pool which can be dangerous as well. Besides the pool and jacuzzi we enjoyed our stay

6

james

1 Feb 2025

·

Stayed 10 nights

The computers did not work. Northwest elevator broke down for the last 4 days of our visit. My cellphone could not connect to their Wifi but work at other locations. Room was fine but breakfast was very average. They did have a Happy Hour on Wednesday with free beer, wine, soup and snacks. Location was easy to get to plus free parking

4

Thomas

25 Apr 2024

·

Stayed 1 night

The hotel refused to give me a receipt for my stay, even though I paid at the property, and I called a couple of days ahaed to ask if the pool and hot tub were functioning, they stated that they were, and it turned out the hot tub was not working.

6

CAMERON

29 Jun 2024

·

Stayed 11 nights

Staff was excellent pool needed cleaning needed more lounge chairs at pool only 4 a few maintenance issues but convenient and breakfast was good

10

Sushama

4 Jan 2025

·

Stayed 2 nights

It was a clean and well maintained property. There were a few dining options and a convenience store nearby. The breakfast was good. The staff was helpful. Parking was onsite.

10

Kelli

18 Oct 2024

·

Stayed 2 nights

Staff was very friendly. Social hour with drinks and appetizers was unexpected and nice. Room was large and clean. Bed was a little hard for me but my husband was fine. Great location. Overall very nice and we would certainly stay again.

10

Katherine

2 Jun 2024

·

Stayed 3 nights

Other than a mild mildew smell upon walking in the room, (which I think came from the dishwasher) it was absolutely wonderful. Spacious, clean, quiet, and a well equipped kitchen with a full size fridge and dishwasher. The pool and gym were well maintained, which I both frequented during my stay. The hotel staff was wonderful and welcoming, and when i atrived (on a Wednesday afternoon) I was told they were hosting a free, light dinner with a glass of beer or wine for their guests in the lobby, should they chose to attend. Also, I was given 2 free bottles of water upon arrival. Very impressed. Wonderful place!

8

Mike

23 Jun 2024

·

Stayed 1 night

The property is freeway close and in general very clean. A lot of families apparently stay there because of the kitchenette and the free breakfast. Very small pool, but was OK to cool off, but not so much for sunbathing. I would definitely stay there again for the value.

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Cleanliness

Many guests found rooms clean, but recurring reports cite worn carpets, stained furniture or linens, odors or pests, and missed or infrequent housekeeping. Standards appear inconsistent across rooms.

Related guest reviews

4

CLAUDIA

14 Feb 2024

·

Stayed 7 nights

We had to move our room because we found stains on the bedspread and on blanket. Also found pubic hair in shower, not to mention the furniture was all stained. Looked nothing like the pictures you showed on website! Extremely disappointed

8

Joann

17 Nov 2025

·

Stayed 3 nights

Great staff at front desk. Friendly and efficient check in. Responsive to request on toilet that was running upon first arriving. Breakfast was better than the usual horel fare. All very clean. Great bed. A/C heater fan and refrigerator was way too loud. Need a place to hang bath towels so they can be re used. Room clean up was sparse, just pulling up the bed covers and not much else apparent.

4

Michael

20 Oct 2025

·

Stayed 2 nights

Good service, rooms are clean but just looks like a run down apartment. Great price for a studio type apartment but just not for me. Carpet is really worn so I felt uncomfortable walking with anything other than sandals or shoes. But again price was really good for this size unit and it was clean.

4

Jane

16 Jan 2023

·

Stayed 1 night

Hotel was dirty & kids were running up & down the hall & midnight knocking on my door! Elevator was dirty & carpet needs to be replaced

4

Archana

18 Aug 2023

·

Stayed 1 night

Outdated and felt unclean, sticky furniture, smelly pillows, mattress cover was provided instead of a blanket/comforter. Overall, I was not at all happy with the room condition. The suite was large but very ill furnished, carpet looked unclean and bedding was smelly.

6

Edgardo

10 Sept 2024

·

Stayed 1 night

Carpet need to be replaced and sofa need to be clean.

4

Rochelle

27 Jan 2023

·

Stayed 3 nights

The property and lobby are great. Just don’t look in the rooms. Not clean at all!

4

Ariel

15 Aug 2024

·

Stayed 2 nights

The property was not maintained very well . Bathrooms were dirty, the pool had grime all over it, I stayed two nights didn’t not receive any housekeeping. Kept having to put the trash outside the door. I will not be staying here again.This place is way too expensive for the service & hotel.

2

Ara

14 Jul 2024

·

Stayed 1 night

I don’t recommend this hotel specially, room 101. We got a couple of crickets and the spiders

10

Liliana

26 Nov 2025

·

Stayed 2 nights

Clean room everything was great

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with full kitchens and often comfortable beds, but furnishings and decor feel dated in multiple rooms. Guests also note noisy in‑room A/C or occasional freeway noise and frequently unreliable Wi‑Fi.

Related guest reviews

6

Jaimee

16 Feb 2025

·

Stayed 1 night

Rooms need serious update. Furniture is worn curtains and carpet old

8

Sarah

29 Jun 2025

·

Stayed 3 nights

The staff was extremely kind and helpful. They WiFi was in and out most of our stay which made working extremely difficult. Most of the channels on the tv did not come in, we had 3 to choose from. Otherwise a great location. We’re already planning to possibly stay again in the fall.

6

Lynn

20 Dec 2024

·

Stayed 7 nights

This property “passes” but truly needs improvement. There were two primary concerns during our week long stay. First, the hotel manager ought to try a night on the rock hard king mattress accompanied by the lifeless pillows. Second, if the guest attempts use any video WiFi based conferencing from their suite; 4mb bandwidth won’t support it or any web based uses. The morning breakfast was routinely challenged to keep up with the overflow of guests, however the culinary selections were good when you got there in time. The coffee was very good!

2

Robert

25 Aug 2024

·

Stayed 1 night

Decent arrival sequence with utterly confused desk staff. Arrived in the room and wife and I tried to take a shower. It was cold! The staff said just let the water run and it will get hot. Well after an hour we both had to take cold showers. Felt gross the rest of the trip. Lighting is abrasive. carpet felt dinghy. The AC unit is so loud and rattled so much that it made rest impossible throughout the night. Unacceptable.

4

Carlos

8 Dec 2025

·

Stayed 2 nights

It’s an old property that charges like other top hotels. The room wasn’t clean and we didn’t even get cleaning services during our two-day stay. Even more, there is no insulation from the freeway so the traffic noise is really annoying. Not worth the price.

6

Jessica

31 Mar 2025

·

Stayed 1 night

Don't stay here if you need WiFi for anything, the service is terrible. Got the suite so we could spread out in the room but the couch was dingy so we didn't want to sit on it. It was fine for a one night stay.

10

Karen

21 Jan 2024

·

Stayed 1 night

Large and comfortable rooms. Rooms have everything in them and everything works. Our stay was wonderful.

6

Autumn

3 Jan 2025

·

Stayed 1 night

The rooms are spacious but desperately need an update. The kitchenette cabinets all stick when you open them. The furniture is really out dated with a velvet couch. Location is convenient next to the freeway and a beautiful park across the street. Breakfast is included but nothing special. The hot food was cold and not a lot of options. The coffee bar was nice! Several creamer options, tea and hot chocolate.

10

Yvonne

13 Sept 2025

·

Stayed 1 night

When we arrived it was easy to check-in, no wait time. The room was clean and meet all the needs required. They have a full kitchen convenient to store drinks and reheat food.

6

Stephanie

19 Jul 2024

·

Stayed 1 night

Please get better wifi!

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Service

Staff are frequently described as friendly, helpful, and accommodating, with quick check‑in for many and occasional upgrades. However, several guests reported check‑in delays, indifferent management or poor resolution, and limited housekeeping schedules.

Related guest reviews

8

Joann

17 Nov 2025

·

Stayed 3 nights

Great staff at front desk. Friendly and efficient check in. Responsive to request on toilet that was running upon first arriving. Breakfast was better than the usual horel fare. All very clean. Great bed. A/C heater fan and refrigerator was way too loud. Need a place to hang bath towels so they can be re used. Room clean up was sparse, just pulling up the bed covers and not much else apparent.

2

Thomas

4 Oct 2025

·

Stayed 1 night

Our room was entered while we were out and money was stollen from a purse that was left there. Whoever took the cash left some presumably so we might not notice that it had occured. That suggests an inside job. Nothing else was taken. I had watched my wife place the cash into her wallet and then place it in her purse. We did not need cash with us since we were going to an arena that is cashless. We brought it up to management, including the general manager, and there was no real resolve given other than they had checked the door entries and claimed none had happened. There was no empathy whatsoever. It seemed that they were indifferent. Even the night desk clerk did not seem alarmed that it had happened when we reported it. We will not stay they ever again and caution anyone thinking they will to rethink it, unless you don't mind being ripped off.

10

Arthur

16 Sept 2025

·

Stayed 1 night

When we arrived we were a bit early but they welcomed us and even upgraded my room because the room I requested wasn’t ready.

10

Alyssa

27 Jan 2025

·

Stayed 1 night

Did not disappoint, would definitely stay again. Staff were wonderful and very helpful.

2

John

18 Jul 2025

·

Stayed 1 night

Terrible service

10

Linda

30 Sept 2025

·

Stayed 1 night

Staff always very friendly and accommodating

8

Betti

8 Jul 2024

·

Stayed 1 night

The room wasn't ready at 3pm and several parties had to wait for 45 minutes in the lobby for rooms to be cleaned. Staff was very nice about it, but it was hot outside and we wanted to relax in our rooms

8

Andrea

8 Jul 2024

·

Stayed 1 night

Mixed review. The bad: An entire lobby full of people who couldn't check-in because the rooms weren't ready, for 45 minutes. And we were all going to the same event at a nearby arena that started in about 2 hours. The check-in clerk was kind, apologetic and offered us all waters and updated us that she was still trying to sort it out with her general manager and the housekeeping manager. Her manager however, was less than apologetic and seemed unconcerned about the problem. The bed was very firm, pillows flattened out to nothing. The a/c struggled but was ok. The good: The room was clean and spacious. The free breakfast was delicious. The wifi was reliable. Most staff was nice. I would return if staying in the area again, but only if I had more flexibility in my time.

2

John

7 Aug 2023

·

Stayed 1 night

Terrible experience no hot water called 3 times bathroom not clean will post picture of nasty wash rag left above shower head who knows how long ago .36999 cook st palm desert ca 92211 manager is Miguel Ramos had the front desk clerk tell me to call 3 party instead of just taking care of me

10

Khaleelah

19 Aug 2024

·

Stayed 2 nights

Staff upon check-in was absolutely amazing! We truly appreciate you. You made our stay so worth it.

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Location

Convenient for Acrisure Arena and near dining and shopping, with easy freeway access and onsite parking. A few guests found it farther from central areas or noted occasional freeway noise.

Related guest reviews

10

Jessica

11 Oct 2024

·

Stayed 1 night

Great hotel with very soft pillows. Located a few miles from the Acrisure Arena.

10

Michael

9 Sept 2024

·

Stayed 1 night

Very close to Acrisure Arena. Its just far enough away from the freeway so you dont get noise from the vehicles going by. Yheres a handful of small dining options close by. Uber to the venue is the hot ticket.

10

vanessa

29 Nov 2023

·

Stayed 2 nights

Good location close to freeway

10

Cecilia

3 Jun 2025

·

Stayed 1 night

The are was quite good there is dining options at a walking distance.

6

Autumn

3 Jan 2025

·

Stayed 1 night

The rooms are spacious but desperately need an update. The kitchenette cabinets all stick when you open them. The furniture is really out dated with a velvet couch. Location is convenient next to the freeway and a beautiful park across the street. Breakfast is included but nothing special. The hot food was cold and not a lot of options. The coffee bar was nice! Several creamer options, tea and hot chocolate.

10

Sushama

4 Jan 2025

·

Stayed 2 nights

It was a clean and well maintained property. There were a few dining options and a convenience store nearby. The breakfast was good. The staff was helpful. Parking was onsite.

10

Kathleen

12 Nov 2024

·

Stayed 2 nights

This hotel was located in a great area close to amazing dining options, a movie theatre, and good shopping. The hotel was clean, comfortable, and had good amenities. We will stay here again!!!

8

Jose Luis

16 Jun 2024

·

Stayed 2 nights

Convenient location, close to interstate freeway and major street intersection. Less than a mile away from major shopping district that has both a Costco and Sam’s a short distance away from each other

10

Jessica

25 Aug 2024

·

Stayed 1 night

Very nice hotel located close to the Acrisure Arena. Clean rooms and good breakfast. Nice staff and easy free parking.

10

Leslie

18 Nov 2025

·

Stayed 1 night

Very nicely situated

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Dining

The complimentary breakfast is often praised for selection and value. Several reviews mention lukewarm food, slow refills, limited variety on some days, or early cutoff times; an occasional midweek evening social is offered.

Related guest reviews

8

Joann

17 Nov 2025

·

Stayed 3 nights

Great staff at front desk. Friendly and efficient check in. Responsive to request on toilet that was running upon first arriving. Breakfast was better than the usual horel fare. All very clean. Great bed. A/C heater fan and refrigerator was way too loud. Need a place to hang bath towels so they can be re used. Room clean up was sparse, just pulling up the bed covers and not much else apparent.

8

Liza

23 Oct 2025

·

Stayed 3 nights

Room was clean and spacious. Breakfast was bountiful and a good variety of options. Parking was great as they have doors around the hotel to make it easy to load/unload near your room assignment. Staff was helpful and pleasant and easy to communicate with. I loved the text support they offered, a first for me to experience from a hotel, but a great touch. My only complaint is that the plug for the bathtub wasn’t working well so all the water drained within 15-20 min. That includes the special bath salts I prepared for my trip. I informed the staff but they weren’t able to fix the tub plug during my stay but hopefully it’ll be fixed for future patrons.

10

Ericka

7 Jul 2024

·

Stayed 2 nights

Great hotel to stay at close to Acrisure Arena. The service was excellent and the breakfast amenities were great!

6

Julie

26 Feb 2023

·

Stayed 10 nights

The property was in a great location and had a nice layout. The breakfast buffets were cold every day. The cleaning service was only every 4 days, which was too long in between. The small containers of shampoo, conditioner and lotion have to go - NOT eco friendly - can't they install pump bottles in the shower that can be refilled? They had a music mix consisting of 5 songs, playing all day and night - drove me crazy.

10

Lindsay

7 Jun 2024

·

Stayed 1 night

Spacious room, comfortable bed, pillows a bit flat for my preference. Loved the breakfast.

6

VIRGINIA

25 Apr 2024

·

Stayed 2 nights

Nice hotel but you should have the rooms cleaned and fresh towels each day. I had to call and ask for mine to be done. Also, the breakfast needs more work. The scrambled eggs were not very good and you need to put out some muffins for people to eat. You need more chaise lounges at the pool and the pool should have been swept out on Wednesday after all the wind!

10

Kathy

16 Jun 2025

·

Stayed 2 nights

Check in was fast room was clean and the breakfast was very good.

10

Dr. Barbara

24 Jul 2024

·

Stayed 2 nights

The King Suite was spacious, clean. I loved that there was a complete kitchen available, full size refrigerator, microwave, even a stovetop with double electric burners, dishwasher. The breakfast was great, not just bagels, muffins, fruit and yogurt. But a hot breakfast! Scrambled Eggs, sausage, waffles, oatmeal, fruit, coffee, tea, yogurt, juice and I may have missed an item? I had planned to use the gym, but didn't. Plenty of free parking, within walking distances to other arteries if you chose to. All in all I enjoyed my stay.

10

James

14 Jul 2023

·

Stayed 3 nights

stayed in a one bedroom suite, breakfast was included. we arrived ninety minutes early and were given a room right away. Room was comfortable, although the couch was a little worn out, and the ottoman was stained. When trying to take a hot shower you had to wait fifteen minutes for the water to heat up, very strange. Breakfast was scrambled eggs and sausage every day, some bacon or ham would have been nice, plus the food wasn't hot, more like Luke warm.

10

Katherine

2 Jun 2024

·

Stayed 3 nights

Other than a mild mildew smell upon walking in the room, (which I think came from the dishwasher) it was absolutely wonderful. Spacious, clean, quiet, and a well equipped kitchen with a full size fridge and dishwasher. The pool and gym were well maintained, which I both frequented during my stay. The hotel staff was wonderful and welcoming, and when i atrived (on a Wednesday afternoon) I was told they were hosting a free, light dinner with a glass of beer or wine for their guests in the lobby, should they chose to attend. Also, I was given 2 free bottles of water upon arrival. Very impressed. Wonderful place!

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Month	Average price
January	US$156
February	US$239
March	US$280
April	US$302
May	US$118
June	US$102
July	US$102
August	US$103
September	US$130
October	US$131
November	US$136
December	US$132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $101	2 $108	3 $123
4 $100	5 $94	6 $99	7 $120	8 $228	9 $297	10 $689
11	12 $129	13 $113	14 $104	15 $110	16 $186	17 $141
18 $101	19 $99	20 $97	21 $95	22 $100	23 $128	24 $146
25 $99	26 $99	27 $97	28 $100	29 $99	30 $171	31 $237

Homewood Suites by Hilton Palm Desert

Prices for Homewood Suites by Hilton Palm Desert

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Suite, 1 Bedroom

Suite, Accessible (Mobility & Hearing, 3X3 Shower)

Suite, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Studio, 1 Queen Bed, Accessible

Suite, 1 King Bed, Accessible

Studio, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 2 Bedrooms

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Guest reviews of Homewood Suites by Hilton Palm Desert

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Palm Desert

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $137
20 $121	21 $117	22 $115	23 $115	24 $104	25 $172	26 $179
27 $133	28 $94	29 $95	30 $94