Extended Stay America Suites - Houston - Kingwood

Nice properties good service

Extended Stay Motels in general (not just this brand) have a bad reputation. So I was skeptical and prepared for a terrible experience. BUT, I can admit when I'm wrong. I was pleasantly surprised in

I’m gonna start by saying that the staff in the front was good. But yet again I’ve been bamboozled by Hotels.com and Expedia into thinking I was going into a 9/10 experience. I wish they would fix this. Not only did I not receive the room on the picture. But all the halls smell like smoke and horrible food. Key card for room didn’t work after trying so hard to reprogram and the room smelled like raid and AC didn’t work 100%. Again I hope Expedia and Hotels.com fix this issue and start verifying reviews.

Room was clean. Facility run down. It felt like homeless people were living there. Smelledike Marijuana. Would not recommend

This is one of the most inconsiderate unprofessional places I've ever stayed my dog which and she even said to my face that people like me that only stay one or two or three nights at a time we have to get charged because of their policy of $25 per night instead of $25 per state well I contacted Extended Stay themselves the corporate office and they said no they're policy is one you pay 25 bucks for what when you when you check in you don't have to pay for every night because they even tell you when you check in that there is not room service here they don't do room service until you leave or unless you ask for it or pay for it well why am I having to pay $25 a day for for room service they are very very very not a good place to stay if you have a pet and the only good thing about it nobody's required to pick up pet poop pet poop you know they don't require anybody to pick up you can't even take a step in the grass where your dogs are supposed to go because there's poop everywhere I picked it up three days in a row while I was there it's just about not the people there are very scandalous it's very very