Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee of approximately AED 70 for adults and AED 40 for children.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of AED 170 per vehicle (one-way). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may include elevators.

Where is the property located in relation to key landmarks?

The hotel is located near Mall of the Emirates, just a 2-minute drive away, and 7 minutes from Burj Al Arab. Other nearby attractions include Ski Dubai (0.5 km), Wild Wadi Water Park (3.7 km), and Marina Beach (7.7 km).

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is seasonal. Operational hours may vary.

What are the policies for guests staying with children?

Children 16 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Novotel Suites Mall Avenue Dubai - Ideal for Stays

Average nightly price at Novotel Suites Mall Avenue Dubai by month, last 12 months (USD)
Month	Average price
January	US$160
February	US$138
March	US$86
April	US$83
May	US$50
June	US$45
July	US$38
August	US$35
September	US$47
October	US$73
November	US$152
December	US$164

What guests think

At Novotel Suites Mall Avenue Dubai, travelers most often highlight the very convenient location near Mall of the Emirates and metro, spacious rooms for families, and value, while noting small bathrooms, occasional odors, and dated areas.

Guests like the rooftop pool and convenient parking, though the pool and gym can feel small, and there is no spa. Breakfast is frequently praised, but can be crowded and some guests found dinner or overall food options limited. Service is largely kind and helpful, yet several reviews report unfriendly or slow front-desk experiences, check-in delays, and occasional construction noise or disruptions. Expect a good-value, well-located stay with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and gym are available, with lifeguards and convenient parking, but the pool and gym feel small or crowded. No spa on site was noted, and a few mentioned renovation or noise.

Related guest reviews

10

Zaheer

19 Sept 2025

·

Stayed 10 nights

I stayed here with family. this hotel is excellent and the staff are exemplary. To name a few, Surinder, Reena, Nagla were amazing and offered brilliant customer service. The room which was a family room was very spacious and very comfortable. The breakfast area is so good and the selection of the buffet is great. There is also a egg cooking station and the chefs that cook the eggs are so polite as they work under a lot of pressure from many guest orders. Well done to you guys. The carpark is easy to access and easy to find parking. The pool is great too and there is always a lifeguard on duty. I recommend this hotel.

10

Sergio

29 Nov 2024

·

Stayed 4 nights

A perfect spot for my trip: they were really helpful at my arrival (my luggage was lost during the flight) providing the essential amenities, during my stay (with a lot of information) and before check out (offering me a late check out since my flight was delayed by 24 hours). The staff and the manager did a great job. Position is very interesting: 5 minutes walking from Metro Station, 5 minutes from Mall of Emirates (shortcut walking through another hotel), a supermarket just behind the door. Breakfast can be busy (better early in the morning), while I did not try the restaurant. Spacious rooms, mine had two different bathrooms and two sofa. Small but clean swimming pool on the roof. I can only raccomand this hotel.

10

Monica j

16 Oct 2025

·

Stayed 2 nights

Sentralt ift metro, flott bassengområde

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8

Delwar

7 Jan 2024

·

Stayed 5 nights

Friendly staff, good location next to mall and metro. Spacious room with two bathrooms. Good pool and gym. Allowed us to check-in early which was really great. Room was a little dated.

10

Lejla

6 Nov 2025

·

Stayed 5 nights

Finde das Hotel war spitze. Wir waren nit unseren beiden Kindern und alles hat super gepasst. Das Essen war wirklich sehr köstlich, und die Zimmer waren super, da das Sofa ausgezogen werden konnte und die Kids ein großes Bett zusammen hatten. Pool war auch sehr gut und die Lage einfach hammer.

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10

Gilles

30 Nov 2025

·

Stayed 5 nights

Chambre impeccable très fonctionnelle. Piscine et Gymnase très agréable

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10

Monica j

16 Oct 2025

·

Stayed 3 nights

Kjekt hotell, hyggelig betjening. Kjekt basseng på taket, diskré badevakter som passet på barna mine hele tiden.

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10

EHAB

6 Feb 2023

·

Stayed 4 nights

The Hotel is in Barsha area. Mashreq Metro station is 10 min walk, or Mall of the emirates station around same time. rooms are ok, staff are nice, breakfast is crowded, better to go before 9.00am there is No Spa at the hotel, while Expedia state that SPA is on site. a lot of dining options in the area , 10 min walk to Emirates mall .

8

SOLAI SATHEESHBABU

22 Apr 2025

·

Stayed 7 nights

Property is bit dated. But, you get what you paid for. Considering the price, it’s a good deal. Location is fantastic. Lots of restaurants around. Parking is convenient. Staffs are wonderfu.

6

Mahender

4 Jan 2025

·

Stayed 7 nights

It’s a reasonable hotel for family with variety of breakfast options. Many restaurants around but very small swimming pool and gym.

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Cleanliness

Many guests found rooms and public areas clean, but recurring comments mention musty or cigarette odors and occasional maintenance or hygiene issues such as insects, stained fixtures, or weak ventilation.

Related guest reviews

6

Danilo

4 Feb 2022

·

Stayed 2 nights

Muito cheiro de cigarro no quarto

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8

Luiz

6 Jan 2026

·

Stayed 6 nights

Muito bom. Recomendo. Para nota máxima sugiro retirar o cheiro de cigarro do quarto.

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8

Jasur

30 Nov 2025

·

Stayed 1 night

Yes, room is clean. But we feel smells during our staying

8

fabio

18 Jan 2026

·

Stayed 5 nights

Room was clean, staff are nice and attentive

10

Martin

30 Aug 2025

·

Stayed 1 night

Friendly and attentive staff, clean premises

8

Marina

17 Feb 2025

·

Stayed 6 nights

Rooms & corridors were musty and need cleaning. Staff were really helpful specially in dairy allergy. Very close to mall of Emirates and metro station, but there’s road maintenance that are somehow blocking nowadays

8

Antonio

31 Jan 2024

·

Stayed 2 nights

Clean and friendly staff

10

Rushal

3 Dec 2024

·

Stayed 6 nights

Nice helpful staff and clean rooms.

4

Rafik

20 Dec 2022

·

Stayed 19,344 nights

The staff were professionals and friendly. Overall service was good. The main thing that really bothered us is the air quality. It’s clear that the HVAC system is not bringing in enough fresh air. You can tell right away when you enter the building and it gets much worse in the room. It’s a sick building and Novotel Should look at this seriously as it is a serious health issue.

4

reza

13 Sept 2023

·

Stayed 4 nights

Very dirty hotel, the rating should be way lower. Toilet bowl had stains on it so disgusting

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Rooms

Rooms are generally spacious and practical for families, with some layouts offering a separate toilet and bath. Several reviews note small or cramped bathrooms, dated furnishings, and sofa beds that are less comfortable.

Related guest reviews

10

Thomas

10 May 2025

·

Stayed 4 nights

Angenehm geräumiges Zimmer, enges Bad, Bad und WC getrennt, Tisch als Schreibtisch zum Arbeiten am Laptop geeignet

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8

MAUREEN

28 Jul 2024

·

Stayed 3 nights

Room was small and cramped. Loo in separate area from the bathroom, which layout doesn't make sense.

8

Sanjeev

25 Mar 2025

·

Stayed 8 nights

The staff is good. The Room furniture needs reupholstering

10

Levent

25 Mar 2025

·

Stayed 3 nights

Otelim konumu güzel. Emirates mall’a çok yakın. Arabayla Dubai mall 15-20dk. Walk vs de yakın. Kahvaltısı gayet güzel. Temizlik ile ilgili hiç bir sıkıntı yaşamadık. Ücretsiz kapalı otoparkı var. Aile sütinde kaldık. Tek negatif kısım çocuklar için yatağa dönüşen kanepe biraz daha rahat olabilirdi.

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10

youhui

13 Dec 2025

·

Stayed 5 nights

房间挺大。浴室有点小。早餐种类不是很丰富。房间有潮湿味道。

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8

Georg

8 Jan 2025

·

Stayed 7 nights

Die Toilette und das WC waren viel zu klein. Das Hauptzimmer war gut. Frühstücksbereich war nicht gut belüftet und sehr von Gerüchen umgeben.

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10

Anthony

15 Mar 2024

·

Stayed 5 nights

This hotel is in a fantastic location, very near to the Mall. Some really nice local eateries just 5 minutes walk away. The staff are really friendly and helpful. Security staff on site 24/7, not that they were needed. Good size room with separate bath, showers and toilet, which was convenient. We would definitely stay there again.

4

Kubura

15 Oct 2025

·

Stayed 3 nights

Cramped for family of 4 hard to squeeze past toilet door. No toilet paper, had to buy our own. Advised front desk, no toilet paper, only 2 towels for 4 people, no soap in shower only hair conditioner. Water doesn't run to drains. Runs out all over bathroom floor away from drain. Bad water pressure. Marks on walls. Light fittings under tv fall over bearing wires. Very bad toilet smell as you enter room....ventillation inadequate. Doesn't comply with standards. No power either side of bed, limited place to plug in. Paid for breakfast one day and was glad we didn't take the every day breakfast. The food was limited and bland. Couldn't find anything to drink or toast. So had bad scrambled egg with no taste and baked beans on lttle pancakes...later when we finally found someone to help aboit a drink they directed us to another room where we were able to obtain a glass of room temperature juice. Was my wifes birthday and worst meal of the trip. Had a few beers up by roof side pool which is only aboit the same size as our home pool...over crowded Had a few beers by the pool and a person smoking kept blowing smoke all over us, so we left.

10

robert

5 Jul 2025

·

Stayed 9 nights

Welcoming big room good beds nice bathrooms spacious great location for metro mall of Emirates lots local restaurants less than a minute away Carrefour less than a minute away

10

Massimiliano

16 Dec 2025

·

Stayed 4 nights

Stanza spaziosa , pochi posti a sedere per la colazione, gli indumenti dopo la colazione vanno accantonati dall' adoro per giorni ...nel complesso comunque ottimo hotel e ragazzo della reception molto cordiale e professionale mi ha fatto un upgrade della camera

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Service

Staff are frequently praised as friendly, attentive, and helpful, with examples of proactive assistance and upgrades. However, multiple reviews cite unfriendly or unresponsive reception, check-in delays, and disorganized queues.

Related guest reviews

10

Zaheer

19 Sept 2025

·

Stayed 10 nights

I stayed here with family. this hotel is excellent and the staff are exemplary. To name a few, Surinder, Reena, Nagla were amazing and offered brilliant customer service. The room which was a family room was very spacious and very comfortable. The breakfast area is so good and the selection of the buffet is great. There is also a egg cooking station and the chefs that cook the eggs are so polite as they work under a lot of pressure from many guest orders. Well done to you guys. The carpark is easy to access and easy to find parking. The pool is great too and there is always a lifeguard on duty. I recommend this hotel.

10

MALCOLM

1 Oct 2025

·

Stayed 8 nights

Genuinely lovely staff who are always helpful. Sensibly priced food options in the hotel. Only a few minutes walk to the Mall of the Emirates and the Metro if you need anything else.

6

Stephen

23 Oct 2023

·

Stayed 2 nights

Front desk is never available when you call. Looks like it is always short of manpower. Breakfast is average. Clean place. But could do better with their operations.

6

Atul Kumar

13 Dec 2024

·

Stayed 4 nights

Excellent location, decent food options, Staff and service needs to improve significantly. Especially the Reception staff is not helpful, to an extent rude and not guest friendly.

10

AB

24 Dec 2023

·

Stayed 2 nights

I had the opportunity to stay in this Novotel and they performed above and beyond. From the check in staff (Ms. Paris) to the security staff (Ms. Reena), two remarkable and memorable staff members on their team, my short stay was filled with excellent customer service. I had left behind some very valuable documents in the safe in the room and forgot to pick them while I was checking out. Within an hour of me checking out I got an email from the customer service staff that I had left it there and to come collect it. I must say this was a life saver because my whole travel would have been a disaster without these documents. I cannot express my gratitude in words but THANK YOU!

10

Martin

30 Aug 2025

·

Stayed 1 night

Friendly and attentive staff, clean premises

10

Ricardo M

12 Sept 2023

·

Stayed 2 nights

Great value for the money. Amazing breakfast. The only thing that was upsetting is that even though we were on a line to check in, people kept on cutting un and the reception personnel would say nothing, thus encouraging a certain disorganization.

10

Krisztina

27 Mar 2025

·

Stayed 3 nights

Megérkezésünkkor a recepciós mondta, hogy a szoba, amit 4 főre foglaltam (2 felnőtt, 2 gyerek 12-14) kicsi lesz nekünk. Viszont ingyen ad nekünk egy nagyobb szobát, amiben kényelmesen elférünk. :) Nagyon kellemes meglepetés és kedves gesztus volt a recepcióstól, nagyon pozitív volt már az első benyomás. A reggeli bőséges és minden nap volt víz, kávé és tea bekészítés a szobába. A medence vize is kellemes meleg volt már márciusban. Metró séta távolságra, bolt a hotel mellett és több étterem is van az utcában.

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6

Susanne

24 Feb 2025

·

Stayed 3 nights

We were met by a rude receptionist that told us our room would not be ready for a long long time. The people in front of us got their room right away. We got our room an hour after check in. Would not want to stay here again.

10

Rahim

21 May 2025

·

Stayed 3 nights

Maryam at the reception was exceptionally efficient and well mannered. Thank you, Maryam

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Location

Excellent location a short walk from Mall of the Emirates and the metro, with many nearby dining options and easy transport access. A few noted the immediate area is just okay or affected by temporary road works.

Related guest reviews

10

Alexander

18 Dec 2023

·

Stayed 3 nights

This hotel is located in a really nice area. Across the street from Emirates mall/metro and 20 or so minutes drive from the major tourist areas with taxis driving by the hotel all the time. The hotel is nice, quiet, clean and great if you don’t want to spend a crazy amount on a hotel.

10

MALCOLM

1 Oct 2025

·

Stayed 8 nights

Genuinely lovely staff who are always helpful. Sensibly priced food options in the hotel. Only a few minutes walk to the Mall of the Emirates and the Metro if you need anything else.

10

Doaa

5 Feb 2025

·

Stayed 6 nights

The hotel is very excellent in location.

10

Monica j

16 Oct 2025

·

Stayed 2 nights

Sentralt ift metro, flott bassengområde

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10

Giordano

16 Feb 2025

·

Stayed 3 nights

Ottima posizione, perfetto qualità prezzo. Comodo alla metro e ai bus.

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6

Regis

13 Jan 2026

·

Stayed 8 nights

Vamos aos pontos positivos: O Hotel é muito bem localizado, tendo um pequeno carrefour bem ao lado do hotel, o Emirates mall fica a menos de 2 quadras de distância. O quarto família tem um tamanho razoável, é bem distribuído e o ar condicionado é bom. | Café da manhã muito bom mas a comida do jantar é péssima, tanto de qualidade, variedade e quantidade. Meia pensão não vale a pena. Fiquei 8 dias com minha familia, estávamos em 4 e TODOS os dias tive que ligar pedindo uma toalha de banho pois TODOS os dias deixavam somente 3 toalhas no quarto. Estavamos em 4 pessoas e arrumaram as camas extras somente para 3 também. Novamente tive que ficar ligando para arrumarem. Atendimento muito ruim neste sentido. Não volto mais no hotel apesar de gostar muito da marca Novotel em diversos países que estive.

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8

Ewnetu Ferede

13 Feb 2025

·

Stayed 6 nights

Hotel staff are helpful. Facility is clean. Convenient location for shopping and metro.

10

robert

5 Jul 2025

·

Stayed 9 nights

Welcoming big room good beds nice bathrooms spacious great location for metro mall of Emirates lots local restaurants less than a minute away Carrefour less than a minute away

8

SOLAI SATHEESHBABU

22 Apr 2025

·

Stayed 7 nights

Property is bit dated. But, you get what you paid for. Considering the price, it’s a good deal. Location is fantastic. Lots of restaurants around. Parking is convenient. Staffs are wonderfu.

10

Erhan

15 Mar 2025

·

Stayed 8 nights

Very comfortable hotel with perfect service. Reception is great Maryam, Lady from Kenya and other they are all very helpful. In the room there are recycle boxes by material which is great. Moreover restaurant team is perfect as well. Omlette service, cleaning tables are excellent ! Very central location, great parking facility and only 200 m. away from Mall of the Emirates. Hotel is clean and has the services to popular Kite Beach.

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Dining

Breakfast is widely appreciated for taste and selection, though it can be crowded or repetitive. Several guests found dinner or overall food quality limited or poor, and a few mentioned high prices.

Related guest reviews

10

Zaheer

19 Sept 2025

·

Stayed 10 nights

I stayed here with family. this hotel is excellent and the staff are exemplary. To name a few, Surinder, Reena, Nagla were amazing and offered brilliant customer service. The room which was a family room was very spacious and very comfortable. The breakfast area is so good and the selection of the buffet is great. There is also a egg cooking station and the chefs that cook the eggs are so polite as they work under a lot of pressure from many guest orders. Well done to you guys. The carpark is easy to access and easy to find parking. The pool is great too and there is always a lifeguard on duty. I recommend this hotel.

10

Susan

23 Mar 2025

·

Stayed 4 nights

Perfect but a little crowded at the breakfast

2

Ashraf

22 Nov 2024

·

Stayed 3 nights

Very poor experience with food and service. Room service is very poor and sloppy. Breakfast has very poor variety

4

Kubura

15 Oct 2025

·

Stayed 3 nights

Cramped for family of 4 hard to squeeze past toilet door. No toilet paper, had to buy our own. Advised front desk, no toilet paper, only 2 towels for 4 people, no soap in shower only hair conditioner. Water doesn't run to drains. Runs out all over bathroom floor away from drain. Bad water pressure. Marks on walls. Light fittings under tv fall over bearing wires. Very bad toilet smell as you enter room....ventillation inadequate. Doesn't comply with standards. No power either side of bed, limited place to plug in. Paid for breakfast one day and was glad we didn't take the every day breakfast. The food was limited and bland. Couldn't find anything to drink or toast. So had bad scrambled egg with no taste and baked beans on lttle pancakes...later when we finally found someone to help aboit a drink they directed us to another room where we were able to obtain a glass of room temperature juice. Was my wifes birthday and worst meal of the trip. Had a few beers up by roof side pool which is only aboit the same size as our home pool...over crowded Had a few beers by the pool and a person smoking kept blowing smoke all over us, so we left.

6

Regis

13 Jan 2026

·

Stayed 8 nights

Vamos aos pontos positivos: O Hotel é muito bem localizado, tendo um pequeno carrefour bem ao lado do hotel, o Emirates mall fica a menos de 2 quadras de distância. O quarto família tem um tamanho razoável, é bem distribuído e o ar condicionado é bom. | Café da manhã muito bom mas a comida do jantar é péssima, tanto de qualidade, variedade e quantidade. Meia pensão não vale a pena. Fiquei 8 dias com minha familia, estávamos em 4 e TODOS os dias tive que ligar pedindo uma toalha de banho pois TODOS os dias deixavam somente 3 toalhas no quarto. Estavamos em 4 pessoas e arrumaram as camas extras somente para 3 também. Novamente tive que ficar ligando para arrumarem. Atendimento muito ruim neste sentido. Não volto mais no hotel apesar de gostar muito da marca Novotel em diversos países que estive.

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8

Matteo

6 Apr 2024

·

Stayed 7 nights

Ottimo rapporto qualità prezzo che merita 5 stelle. Cibo di buona qualità sia a colazione sia a cena però nell’arco di una settimana il buffet non è mai variato. Buona la posizione in una zona poca rumorosa adiacente il mall e nei pressi della fermata della metropolitana. Taxi sempre presenti all’esterno dell’hotel. Personale disponibile e cordiale. Pulizia, soprattutto nelle aree comuni, molto buona. La stanza familiare per 2 adulti e 2 ragazzi era confortevole e dotata di 2 bagni.

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10

Mohamedakbar

4 Aug 2025

·

Stayed 13 nights

Vriendelijk personeel. Hotel ligt op loopafstand van moe. Veel restaurants in de buurt. Ov en metro ook lekker dichtbij. Nette hotel. Top ontbijt. Doen alles om het naar je zin te maken. Kamer wordt elke dag schoongemaakt. Voor herhaling vatbaar. Bedankt voor alles.

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10

hussein

15 Dec 2023

·

Stayed 4 nights

I had an amazing stay at Novotel Dubai! The breakfast spread was impressive, with a wide variety to choose from. The staff were friendly and went out of their way to make me feel welcome. The room was clean and spacious, providing a comfortable and enjoyable stay. I am looking forward to returning in the future!

8

Kim

19 Dec 2022

·

Stayed 19,344 nights

Verblijf was heel goed, ontbijt was heel erg uitgebreid en super lekker!

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2

Ashraf

21 Nov 2024

·

Stayed 9 nights

I booked the hotel to my cousin and he had the worst experience in Dubai. Food is so bad. Room service is sloppy and they don’t even put the basics in the room like coffee, suger and tea. Breakfast is horrible. Never again

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $61	13 $79	14 $62
15 $58	16 $66	17 $71	18 $73	19 $80	20 $71	21 $81
22 $73	23 $71	24 $73	25 $73	26 $80	27 $81	28 $80
29 $70	30 $83

Su	Mo	Tu	We	Th	Fr	Sa
		1 $70	2 $67	3 $81	4 $81	5 $70
6 $85	7 $114	8 $114	9 $118	10 $114	11 $87	12 $89
13 $71	14 $89	15 $89	16 $89	17 $89	18 $89	19 $89
20 $103	21 $98	22 $86	23 $103	24 $99	25 $103	26 $103
27 $129	28 $129	29 $210	30 $212	31 $212

Novotel Suites Mall Avenue Dubai

Prices for Novotel Suites Mall Avenue Dubai

Monthly average prices

About this property

Location

Room options

Suite, 1 Double Bed

Suite, 2 Twin Beds

Family Suite, Multiple Beds

Guest reviews of Novotel Suites Mall Avenue Dubai

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Suites Mall Avenue Dubai

Considering this hotel for your Dubai trip?

Prices for upcoming dates