Name: SpringHill Suites Pigeon Forge
Address: 120 Christmas Tree Lane, Pigeon Forge, Tennessee, United States of America, Pigeon Forge, Tennessee, US
Price range: US$90–US$384 per night
Rating: 8.48

What guests think

Across recent reviews of SpringHill Suites Pigeon Forge, guests frequently praise clean rooms, friendly staff, and a central location, while some note renovation disruptions, pool or hot tub issues, and occasional lapses in housekeeping or maintenance.

Breakfast is widely appreciated, though during remodeling it was sometimes reduced to grab and go and the area can feel crowded. Rooms are often spacious and comfortable, but several guests mention dated elements and uncomfortable sofa beds or pillows. Overall, expect a convenient, generally pleasant stay with some variability tied to renovations and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Property offers both indoor and outdoor pools, but guests report issues during renovations, occasional closures, crowding, and a nonfunctional or dirty hot tub at times.

Related guest reviews

2

Sarah

11 Apr 2025

·

Stayed 4 nights

It turns out this hotel was under construction during our stay. This was a huge disappointment. Within minutes my husband was notified that the pool would be closed for the next 3 days for painting. We have young children; that is one of the things they look forward to at a hotel is the pool. We were able to swim the first day, but the pool water was disgusting. The water was green with a film on top. It looked like a pond. The lobby was half covered by a tarp hanging from the ceiling the entire time. The floors were always covered in dirt and debris.

10

Emily

16 Jun 2023

·

Comfortable beds and clean room! Plenty of space for our family of 4! Close to most attractions- in the center so everything is drivable in a short time. Good restaurants close to walk to. Hotel staff friendly and facility clean. Fun pool area for families as well. Great breakfast! Some options changed daily so it was a nice variety!

10

Jared

3 Jan 2025

·

Stayed 3 nights

My wife and myself stayed here with our 3 kids. The room was plenty large enough for us all. Beds were clean and comfortable, pool was kinda small so it did get packed but my kids had a ton of fun swimming every night.

8

Crystal

17 Sept 2023

·

Stayed 2 nights

We stayed a few nights as a stop over coming home from the beach. The room was clean and comfortable but after a long day in the car we were really looking forward to soaking in the hot tub. It’s actually the main reason we picked this hotel. So we were very disappointed to find out it’s been broken for months and no one mentioned it to us. We would have stayed elsewhere if we knew this. We normally stay in cabins every time but thought a hotel would be a nice change of pace. All the staff we met were very friendly and everything looked very clean. It made it much easier to relax after a long day. Hopefully they get the hot tub fixed so we can try again another time.

10

Daniel

9 Jun 2024

·

Stayed 2 nights

Absolutely no complaints. Room was very clean, check-in was fast and easy, indoor pool was well heated, walking distance to many attractions. This was the first time we stayed here, but still not be the last. Very good time.

6

thomas

9 Jun 2025

·

Stayed 2 nights

I found the hotel to be average. The hotel could have been cleaner. The elevators were consistently dirty with dustballs and old gum stuck to the floor. We used the indoor pool and found a dirty diaper with fecal material floating in the vent on the side of the pool we were grossed out by this and never used the inside pool again. The out door pool was okay. The hot tub was full of scum suds and there was food floating around inside. That was a turn off. The room was clean and had plenty of hot water and clean towels, good soaps shampoo and body wash. The breakfast was typical food you find at a hotel breakfast, industrial but fresh. The staff was very nice and very accommodating. Hotel is close to all the attractions.

10

Kendon

12 Jun 2024

·

Stayed 1 night

This hotel is really nice! Great location (central to a lot of things), comfortable rooms, etc. Breakfast was well-attended to, and the pools (having both indoor & outdoor was key for our kids). Only complaint - couch condition left something to be desired...otherwise - GREAT HOTEL

10

Marilyn

31 Jul 2023

·

Stayed 5 nights

The staff was wonderful and attentive. Had left another property because it was so dirty so came to Springhill Suites because I had been there in the past. I was not disappointed. Wonderful facilities and love that there is an indoor pool and outdoor pool. Front desk personal and housekeeping were great.

10

Rocio

4 Jul 2023

·

Stayed 3 nights

I can't say enough good things about this property. If you are headed to Pigeon Forge, I suggest looking into this property. The location can't be beat and the place has two pools and yet somehow, it is still quiet. The staff is friendly especially Junior. The views from the higher floors are also very nice. The only thing I did not like about this place is that you have to ask them to clean your room, it does not happen automatically. The breakfast was adequate nothing to write home about but appreciated when you have hungry kiddos in tow.

6

Melissa

7 Aug 2023

·

Stayed 1 night

There was blood on the sheets (room check). The gentleman at the front desk moved us to another room quickly. The hot tub was not working. Other than that, it was ok.

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Cleanliness

Cleanliness earns frequent praise across rooms and common areas, but multiple reviews cite notable lapses such as dirty linens, odors, stained carpets, and unclean pool or hot tub areas.

Related guest reviews

10

Leann

16 Jul 2025

·

Stayed 3 nights

The room was very spacious and clean. Everyone was very helpful and friendly. Definitely would stay here again.

4

Jason

19 Jul 2023

·

Stayed 1 night

I wouldn’t recommend. Needs a deep clean with stains on everything. Mold and water damage. I’ve noticed a couple of Springhill Suites in poor condition on our long road trip. Desk ladies were awful to us and other folks. Laundry machines were broken. Only one guy really doing any real work. The lobby women we’re talking about customers and coworkers negatively.

10

Daniel

9 Jun 2024

·

Stayed 2 nights

Absolutely no complaints. Room was very clean, check-in was fast and easy, indoor pool was well heated, walking distance to many attractions. This was the first time we stayed here, but still not be the last. Very good time.

6

thomas

9 Jun 2025

·

Stayed 2 nights

I found the hotel to be average. The hotel could have been cleaner. The elevators were consistently dirty with dustballs and old gum stuck to the floor. We used the indoor pool and found a dirty diaper with fecal material floating in the vent on the side of the pool we were grossed out by this and never used the inside pool again. The out door pool was okay. The hot tub was full of scum suds and there was food floating around inside. That was a turn off. The room was clean and had plenty of hot water and clean towels, good soaps shampoo and body wash. The breakfast was typical food you find at a hotel breakfast, industrial but fresh. The staff was very nice and very accommodating. Hotel is close to all the attractions.

4

Joanne

20 Nov 2023

·

Stayed 2 nights

The property was in a good area. Close to shopping and dining. However, the inside was not in good condition. The carpets were all filthy and stained and the room smelled like an ashtray. If I had known this before checking in I would not have stayed.

10

Cindy

3 Jul 2025

·

Stayed 1 night

Everything clean and up to date

10

Christopher

29 Sept 2024

·

Stayed 1 night

Exceptional cleanliness. Ok😁

10

Tisha

30 Jun 2025

·

Stayed 1 night

Hotel clean. Staff friendly. No issues

10

Andrew

3 Feb 2025

·

Stayed 2 nights

Great price and very clean. Good / friendly service as well. We were very happy with the hotel. We inspect every bed when we check in at a hotel, and this was by far the cleanest hotel that we have ever stayed at.

4

Dawn Marie

7 Aug 2024

·

Stayed 1 night

Front desk lady was great but the room was dirty. The pull out bed had blood on the sheets and a used mouth guard that was stuck to the bed. There we no blankets either. Also, the breakfast is advertised from 6-10am, but the lady said it ended when it was 9:45am. The food was not stocked back up when it ran out either. Very disappointed in this hotel.

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Rooms

Many guests like the spacious layouts and comfortable beds, but others report dated decor, musty smells, and uncomfortable sofa beds or pillows; some mention awkward room design.

Related guest reviews

10

Leann

16 Jul 2025

·

Stayed 3 nights

The room was very spacious and clean. Everyone was very helpful and friendly. Definitely would stay here again.

6

Michelle

27 Jan 2024

·

Stayed 2 nights

This hotel is older or needs to be updated. It is close to a lot of venues and restaurants but I would never return. The front desk lady was so rude and NEVER at her desk. There are so many other nicer hotels in the area to stay at for the same price.

10

Yunshan

22 Jun 2025

·

Stayed 3 nights

We (two adults and two teenage daughters)stayed three nights in June 2025 and loved it! The room was clean and beds were very comfortable. The staff was friendly. The free hot breakfast was great! The location was perfect, close to everything. In short, we were very pleased with the hotel and had great fun!

10

Emily

16 Jun 2023

·

Comfortable beds and clean room! Plenty of space for our family of 4! Close to most attractions- in the center so everything is drivable in a short time. Good restaurants close to walk to. Hotel staff friendly and facility clean. Fun pool area for families as well. Great breakfast! Some options changed daily so it was a nice variety!

8

Susan

9 Oct 2023

·

Stayed 1 night

This is a great location! The layout of the room was perfect for our family, as well! The only thing that I would improve was the friendliness of the gentleman working the desk when we arrived. I would also love to see some sort of protocol that prevents guests from having to give their address and phone number aloud in front of other guests.

6

Wendell J.

30 Dec 2022

·

Stayed 1 night

The location was directly on the parkway in Pigeon Forge, normally very convenient and the front desk staffers were very nice and efficient. However, the traffic during the week after Christmas made travel along the parkway almost impossible at times. It was very difficult to find restaurants with less than 1 1/2 hour wait times. The facility itself seemed safe and clean with the typical breakfast offerings. A positive was the seating areas in the rooms with sofa and small table. However, the design and upkeep of the restroom/lavatory area were terrible: no door to close off the lavatory area, a burned out light fixture in the toilet room requiring that door to remain open, and a loud ventilatory fan with obviously worn out bearings.

8

Tracy

7 Sept 2024

·

Stayed 3 nights

I liked how close Restaurants and the main strip were. I disliked the mattress for the pull out couch it was more like a box spring.

10

Kendon

12 Jun 2024

·

Stayed 1 night

This hotel is really nice! Great location (central to a lot of things), comfortable rooms, etc. Breakfast was well-attended to, and the pools (having both indoor & outdoor was key for our kids). Only complaint - couch condition left something to be desired...otherwise - GREAT HOTEL

4

Chris

1 Aug 2023

·

Stayed 1 night

I have stayed at many Springhill Suites before. Many in Pittsburgh PA. All of them were amazing. This one though my wife and I were disappointed. As soon as we walked in the room we were met with the strongest musty smell. The pillows were as flat as pancakes. I want pancakes for breakfast not for my pillows. The room had no towels to take a shower with so i had to go down to the front desk to get two. Overall ill give it a 5 out of 10. The service was very good but the room not so much.

8

Tammy

27 Feb 2023

·

Stayed 2 nights

Staff behind front desk were not very welcoming. The housekeepers and breakfast help were very friendly. Breakfast was good, room can use some updating, couch is hard with stains, and pull out bed is very uncomfortable, the actual bed is comfortable, pillows need replaced (lost their fluff), over all it’s a decent hotel just not worth the price.

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Service

Staff are widely described as friendly, helpful, and accommodating, with smooth check-ins; however, some guests experienced slow or delayed check-in, inconsistent front-desk demeanor, and housekeeping that required requests rather than automatic service.

Related guest reviews

8

mark

1 Jan 2024

·

Stayed 1 night

Check in was a little slow. Only one person working during the busiest time for check ins. The associate that checked me on was very nice and helpful. Hotel is in a good location and clean.

10

AMANDA

1 Apr 2023

·

Stayed 3 nights

Abby at the front desk was amazing and super helpful

10

Darcy

14 Aug 2025

·

Stayed 1 night

Wonderful! Quick check-in, super friendly.

10

Krista

11 Dec 2023

·

Stayed 2 nights

The staff at this hotel is so friendly and helpful. From check-in to check-out, the process was easy and quick. The breakfast was hot and good and the staff was there cleaning and making sure everything remained stocked the whole time. The hotel is within walking distance (or a quick drive) to a lot of the attractions of Pigeon Forge. I would definitely recommend this hotel.

6

Layna

1 Jan 2024

·

Stayed 1 night

We were unable to check in until 6pm. Check in was at 4pm

10

David

7 Mar 2023

·

Stayed 1 night

Outstanding young man was our desk clerk and he exceeded expectations, very helpful and very friendly

10

Glenda

22 Jan 2025

·

Stayed 1 night

Enjoyed my stay here. Check in was extremely easy. The breakfast was hot fresh and plentiful being that I was with an extremely large group. Even with construction going on the stay was pleasant. Will definitely stay again. The staff was pleasant and always visible to handle any issues or concerns (which only one issue the television happened but they handled it as soon as it was reported.) Thank you SpringHill for making my yearly winter experience a great one.

10

Rocio

4 Jul 2023

·

Stayed 3 nights

I can't say enough good things about this property. If you are headed to Pigeon Forge, I suggest looking into this property. The location can't be beat and the place has two pools and yet somehow, it is still quiet. The staff is friendly especially Junior. The views from the higher floors are also very nice. The only thing I did not like about this place is that you have to ask them to clean your room, it does not happen automatically. The breakfast was adequate nothing to write home about but appreciated when you have hungry kiddos in tow.

6

Rong

14 Jun 2025

·

Stayed 3 nights

Stuff is friendly. But they didn’t clean the rooms daily. We had to ask for clean towels ourselves.

8

David

27 Feb 2023

·

Stayed 1 night

Outstanding young man was our desk clerk and made us feel welcome

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AI-generated summary based on recent guest reviews

Location

Consistently praised for being central and close to attractions, restaurants, and the Island, while set slightly off the main road.

Related guest reviews

10

Lisa

25 Oct 2023

·

Stayed 1 night

Close to Dollywood!

10

Cherylyn

1 Feb 2024

·

Stayed 2 nights

Great location and friendly staff!

10

Emily

16 Jun 2023

·

Comfortable beds and clean room! Plenty of space for our family of 4! Close to most attractions- in the center so everything is drivable in a short time. Good restaurants close to walk to. Hotel staff friendly and facility clean. Fun pool area for families as well. Great breakfast! Some options changed daily so it was a nice variety!

10

Patrick

4 Jun 2025

·

Stayed 3 nights

Was a great place! Middle of everything!

8

Pavitra

26 Feb 2024

·

Stayed 3 nights

Location was perfect.

10

Krista

11 Dec 2023

·

Stayed 2 nights

The staff at this hotel is so friendly and helpful. From check-in to check-out, the process was easy and quick. The breakfast was hot and good and the staff was there cleaning and making sure everything remained stocked the whole time. The hotel is within walking distance (or a quick drive) to a lot of the attractions of Pigeon Forge. I would definitely recommend this hotel.

10

Daniel

9 Jun 2024

·

Stayed 2 nights

Absolutely no complaints. Room was very clean, check-in was fast and easy, indoor pool was well heated, walking distance to many attractions. This was the first time we stayed here, but still not be the last. Very good time.

10

Staci

1 Jun 2023

·

Stayed 2 nights

Location close but private

10

Laura

3 Sept 2025

·

Stayed 1 night

One of the best hotels I have stayed in. Very modern and clean. Convenient to everything, yet off the main road slightly. Highly recommend.

8

Nancy

4 Dec 2023

·

Stayed 1 night

Nice location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often hot and well stocked with helpful attendants; during renovations it shifted to grab and go for some stays, and the area can feel crowded or run low near closing.

Related guest reviews

8

Megan

24 Nov 2025

·

Stayed 4 nights

Clean, variety of choices for breakfast, service great.

10

Yunshan

22 Jun 2025

·

Stayed 3 nights

We (two adults and two teenage daughters)stayed three nights in June 2025 and loved it! The room was clean and beds were very comfortable. The staff was friendly. The free hot breakfast was great! The location was perfect, close to everything. In short, we were very pleased with the hotel and had great fun!

10

Jacquelyn

25 Nov 2023

·

Stayed 1 night

Overall great stay! Clean, nice room, friendly staff, easy check in. Free breakfast was great, had a nice setup with variety.

10

Teresa

31 Jul 2025

·

Stayed 3 nights

Great breakfast and friendly staff!

10

Calvin

21 Nov 2023

·

Stayed 2 nights

Excellent stay. The only issue is the breakfast area was too small for the number of guests. Food quality was excellent and kitchen staff was excellent.

10

Krista

11 Dec 2023

·

Stayed 2 nights

The staff at this hotel is so friendly and helpful. From check-in to check-out, the process was easy and quick. The breakfast was hot and good and the staff was there cleaning and making sure everything remained stocked the whole time. The hotel is within walking distance (or a quick drive) to a lot of the attractions of Pigeon Forge. I would definitely recommend this hotel.

6

Amy

29 Mar 2025

·

Stayed 1 night

This hotel was under construction during our stay. We did not have the option of a hot breakfast, just grab ‘n go style. The room itself was clean. It just seemed older in a lot of ways.

8

Robin

12 Mar 2025

·

Stayed 3 nights

I wish I had known they were in the middle of remodeling; however, the staff was quite kind and helpful. They were extremely accommodating with everything going on. The remodeling mostly affected breakfast. All the items were of the grab, heat, and go instead of their usual. Like I said though, the staff was very kind.

4

Dawn Marie

7 Aug 2024

·

Stayed 1 night

Front desk lady was great but the room was dirty. The pull out bed had blood on the sheets and a used mouth guard that was stuck to the bed. There we no blankets either. Also, the breakfast is advertised from 6-10am, but the lady said it ended when it was 9:45am. The food was not stocked back up when it ran out either. Very disappointed in this hotel.

10

Kaitlyn

18 Sept 2024

·

Stayed 1 night

Process was simple, staff was helpful, breakfast was good, bed was comfortable! Beautiful property.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$129
February	US$104
March	US$121
April	US$136
May	US$150
June	US$174
July	US$174
August	US$137
September	US$139
October	US$199
November	US$171
December	US$156

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $97	16 $130	17 $155	18	19
20 $106	21 $100	22 $91	23 $105	24 $123	25 $201	26 $188
27 $107	28 $116	29 $107	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $166	2	3 $265
4 $117	5 $164	6 $158	7 $147	8 $156	9 $260	10
11 $139	12 $215	13 $215	14 $206	15 $166	16	17 $384
18 $147	19 $141	20 $140	21 $140	22 $124	23 $319	24 $214
25 $91	26 $91	27 $90	28 $91	29 $91	30 $179	31 $171

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Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Suite, Multiple Beds, Hearing Accessible

Suite, Multiple Beds, Hearing Accessible (Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SpringHill Suites Pigeon Forge

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Prices for upcoming dates