Are pets allowed at the hotel?

Pets are allowed at the hotel with a maximum fee of USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 150.00. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What is the location of the hotel in relation to key landmarks?

The hotel is centrally located in Brooklyn, within a 5-minute drive of Brooklyn Bridge and Barclays Center Brooklyn. It is approximately 3 miles from Wall Street and 3.2 miles from New York University.

Sheraton Brooklyn New York Hotel Booking

Average nightly price at Sheraton Brooklyn New York by month, last 12 months (USD)
Month	Average price
January	US$131
February	US$138
March	US$173
April	US$220
May	US$299
June	US$367
July	US$283
August	US$226
September	US$415
October	US$368
November	US$241
December	US$339

What guests think

At Sheraton Brooklyn New York, guests consistently applaud the convenient downtown location near multiple subways and shops, and many highlight friendly, accommodating staff, but reviews also report aging rooms and recurring maintenance issues that affect comfort.

Air-conditioning, shower temperature, elevators and in-room fixtures are frequently cited problems, and the on-site restaurant/bar is often closed with the pool not available to guests. Cleanliness feedback varies from very clean rooms to reports of dirty linens, mold, and odors. Room size runs small for many, while some higher floors are quieter with city views. Expect an excellent base for getting around, but manage expectations on upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited in many reviews: the restaurant/bar is often closed, the pool is unavailable to guests, and elevators or other building systems intermittently fail; parking is off-site and expensive. A lobby coffee shop is frequently mentioned.

Related guest reviews

6

Fazle

8 Jul 2025

·

Stayed 1 night

Sheraton is a respected company worldwide but managed so poorly. This property has no parking and no restaurant only a small snack/coffee shop that’s not even good. Phones don’t work and broken elevators. Lucky booked only for one nigh.

6

Camara

3 Jul 2025

·

Stayed 2 nights

The pool is not accessible for guests. The reason I chose the hotel was because of the indoor pool. I was very disappointed.

10

James

19 Dec 2024

·

Stayed 1 night

Nice people

6

Heather

23 Jul 2025

·

Stayed 1 night

Property has gone down over the years. Fitness center was extremely dirty. Machines were disgusting like it hasn’t even been disinfected in a long time. Top Bed comforter had a rip and room floor hadn’t been swept properly.

2

Katelyn

14 Jul 2025

·

Stayed 2 nights

First there was no pool, as shown on Expedia. Then we get there, the pool is open to a swim school, not guest. The lobby smells like a chlorine pool, but you can't use it. We get in the room and the bathroom shower was disgusting. The tile was cracked and filled with scum. There was a dead bug in the shower. We had to go buy shower shoes. The exhaust fan did not function. The toilet flushed it's self every 30 minutes. The thermostat was hanging loose on the wall. The lock to the balcony was broken. The lock to the adjoining room was broken. Did not feel safe. The wall outlet was sunken into a wall and looked like a fire hazard. We were on the 9th floor and the ice machine was broken. We were directed to the 2nd floor. The balcony itself had patio furniture with rips in it. There were cigarettes buds in the tile of the balcony, and garbages stuffed around the edges.

6

Nathan

20 Aug 2025

·

Stayed 5 nights

The condition of the property is really not great. Paint splotches, torn wallpaper, furniture in disrepair, and a creaky bed. The location is great, but this place needs work (and an actual restaurant in which to eat breakfast).

8

Bernice

19 Jul 2025

·

Stayed 3 nights

The water pressure in the shower was weak and inconsistent. The elevators were temperamental and sometimes didn’t work.

6

Sandra

14 May 2024

·

Stayed 4 nights

The front desk clerk check you in, hand you your room keys, you are on your own after that. You have to find the ice machine. There is no restaurant, no microwave, no pool, nothing. The baseboard on the beds are old and squeak with the slightest movement. The price is too high for this no accommodation hotel.

2

Edward

17 Jul 2025

·

Stayed 1 night

Check-in was fine, got in early. Caught a Liberty game and when we got back hopped in elevator and got stuck for 15min going up and down and door would not open. I had to pry it open at the staff basement level to get us and father and daughter out. Staff didn’t help, buttons for emergency didn’t work, a guest called 9/11 for us. We didn’t stay and all they gave was a 50% refund. Lady who called 9/11 said she is on her 3rd room, first smelled like urine and second someone was already in.

8

Paul

22 Apr 2024

·

Stayed 7 nights

We liked the convenience of transportation on the Subways and Lyft or Uber drivers were plentiful. There is only one ice maker and one microwave on the 2nd floor mostly used be employees but none in any room and while there was an ice maker on the 15th floor, there was no guest access to that floor. Beds could use fitted sheets and a more solid base. Chinese restaurant ion ground floor is fairly good but "American breakfast was meager.

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Cleanliness

Cleanliness is mixed: many guests report very clean rooms, while others cite dirty or stained linens, mold in bathrooms, dust, and worn or messy public areas.

Related guest reviews

10

Morag

26 Sept 2025

·

Stayed 6 nights

Clean room everything neat and comfortable

4

Judy

22 Jul 2025

·

Stayed 1 night

This is place is okay if you are getting the most expensive room or if you need a quick place to sleep. But don’t recommend for long stays. There was mold in the shower and hair everywhere that wasn’t mine. Very disappointing more like a 2-3 star not a 4 star hotel

4

Shawntel

4 Oct 2025

·

Stayed 1 night

My overall stay at this hotel was unsatisfactory. The sheets were dirty with hair on them, which was unacceptable. Additionally, front desk staff members were extremely rude and lacked clear communication. The only positive experience I had was with the gentleman who greeted me and assisted with my bags he was kind and professional. Unfortunately, this was my first and last stay here.

6

Karl

6 Jun 2025

·

Stayed 3 nights

The condition of this hotel isn’t great. The ceiling had a big hole in it above the shower. When the shower is running, water accumulates in the tub and your feet would be submerged the entire time. The shower head is malfunctioning, will only spray in a jet stream, waterfall mode doesn’t work. There was hair on 2 of the towels. I would expect more for a nightly rate of almost $400/night in the middle of the week!

4

Monique

6 Sept 2025

·

Stayed 1 night

Stains

2

Darrell

3 Feb 2025

·

Stayed 3 nights

The property was not clean. As soon as I walked in to check in the bench in the front lobby was torn and there was popcorn all on the floor in the elevator. The carpet on the 14th floor was not well maintained. This experience was a very disappointing experience.

10

Stephanie

5 Nov 2025

·

Stayed 3 nights

Clean room. Friendly staff.

10

Ramon

10 Nov 2025

·

Stayed 5 nights

Great location, nice staff, lovely room and well cleaned daily.

10

Betty

21 Aug 2025

·

Stayed 1 night

Clean

10

Brenda

3 Sept 2024

·

Stayed 4 nights

The room was nice but dirty, the telephone and lamp above the desk were quite dusty, it seems like they haven't wiped them with a cloth in a while. The shower ceiling was peeling, it seemed like the bathroom upstairs was leaking water. The floor of the room was dirty, you couldn't walk barefoot. I was very surprised because I had already stayed at this hotel. They just need to clean better. always excellent reception staff.

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Rooms

Rooms skew small with frequent reports of faulty or loud AC, inconsistent water temperature, and noise from building equipment or nearby venues; some rooms offer quiet stays with city views. Furnishings and fixtures can feel basic or worn.

Related guest reviews

8

Mr Marco

7 Sept 2024

·

Stayed 6 nights

It was in a convenient location. The room I was in it was at the end and was close to a generator and very noisy.

8

Dia

28 Jun 2025

·

Stayed 6 nights

Air conditioning was a serious problem. Maintenance had to come to our room 3 times to address the air conditioning that was not working. We switched rooms once. Lack of air conditioning was still a problem in the new room.

8

Gregory

10 Jun 2025

·

Stayed 2 nights

The air conditioning unit in the room (1810) worked well but was very loud.

8

Barbara

20 Jun 2025

·

Stayed 3 nights

Basically a good clean room. However, a few details need attention. The iron leaked and the ironing board cover not padded. No hooks anywhere for hanging pj’s. Only one bedside lamp. If reading in bed on the other side you’d have to get out of bed to turn off the floor lamp on that side.

8

Natalie

2 Feb 2025

·

Stayed 2 nights

random noises in room all night like machinery banging etc

8

Stephen

18 Jun 2025

·

Stayed 1 night

We reserved a room with a king-sized bed and were given a room with two double beds. When I pointed out their mistake, the night manager said there was nothing he could do. All of the rooms with king-sized beds had issues with cooling, the temperature in the room was 80 degrees or more. No compensation, no alternative. Is this hotel really a Sheraton ?

6

Jeff

22 Oct 2025

·

Stayed 4 nights

The bed was terrible, the hotel is a bit worn down, the room was dated and not comfortable. We checked out early

8

Mariela

1 Jun 2024

·

Stayed 7 nights

The beds are not confortable and air conditioning a bit cold and noisy

8

Rebecca

27 Oct 2025

·

Stayed 2 nights

It was a nice room though a little small. The room did have a small refrigerator which was a pleasant surprise and a decent closet and desk. The hotel was clean and the staff very helpful and pleasant. We loved the area and will definitely stay there next time we’re in town!

10

Ibtisam

2 Oct 2025

·

Stayed 5 nights

This was our second time staying at this property and it is important to know that the staff is the best. They are accommodating and go above and beyond. When we checked in, I asked if room 1901 was available, as this was the room we stayed in previously and we loved it. It was quiet and had a beautiful view. Since that room was not available, we were given room 401. Unfortunately, that turned out to be a terrible room because the building's multiple fans were right outside our room causing loud noises all night. Second, there was a loud repeated humming noise coming from a ceiling light fixture. With all this loud noise, we could not sleep. The next day I went to the front desk and explained our situation and asked to be moved. Lucky for us, room 1901 was now available. The staff went above and beyond making sure we were comfortable and made sure to transfer our luggage to the new room. I will always consider this hotel on our next trip. I will always recommend this hotel to friends and family. I am grateful for the staff at this hotel. They are the best.

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Service

Service is mixed: many praise friendly, accommodating staff, but there are repeated reports of rude or unresponsive front desk, billing issues, and slow resolution of problems.

Related guest reviews

10

Khethiwe

22 Nov 2025

·

Stayed 2 nights

It was comfortable. The staff were friendly and accommodating.

4

Shawntel

4 Oct 2025

·

Stayed 1 night

My overall stay at this hotel was unsatisfactory. The sheets were dirty with hair on them, which was unacceptable. Additionally, front desk staff members were extremely rude and lacked clear communication. The only positive experience I had was with the gentleman who greeted me and assisted with my bags he was kind and professional. Unfortunately, this was my first and last stay here.

4

Charlene

5 Jan 2025

·

This was the worst hotel that I have ever stayed at. When I arrived, the front desk staff member charged me a lot more than she was supposed to. She did a double transaction for 9 nights which is a lot of money. A few days later, I noticed that two transactions were done and therefore leaving me with no money on my debit card. The manager was not helpful and blamed my bank instead of taking responsibility. He was very argumentative instead of helping to try and resolve the issue cooperatively. After a few days of chasing various staff members to have it sorted it was finally resolved. Not a fun experience when you are trying to enjoy a holiday! Luckily I had cash with me.l but couldn’t use my card the whole time I was in NY. Aside from that, my room didn’t have conditioner in it when first arriving there. I also had to ask every day for toothpaste. The room temperature was always different and could not be reset. One night I was sweating and all they could do was bring me a fan. There was no drawers in the wardrobe but the rest of the room was nice and comfortable. The phone rarely rang through. When I did get through to ask a staff member for a hairdryer she said she had something else to do and would be 10 mins. She never showed so I had to go to bed with wet hair. Another time I asked for directions and the staff member sighed like he didn’t want to help. Elevators took a long time to get down, despite having four, only one or two would be working at a time.

10

Nazim Uddin

20 Jan 2025

·

Stayed 4 nights

Amazing staff and management. Went above and beyond to fulfill our requests. Will definitely stay here again.

6

Alicia

6 Aug 2025

·

Stayed 3 nights

the property was nice and the room was decent but there were undiscussed and unapproved charges made to a card that they were not authorized to charge anything to that were done AFTER i had already checked out and left the state. i even tried calling multiple times using the number on the actual hotel website only to never have anyone pick up the phone so be wary of trying to call to discuss anything before or after your stay.

6

Marnie

15 Jan 2025

·

Stayed 4 nights

The location overall was okay. The staff was okay and courtesy, but was very unresponsive to needs. My first room had no heat and it took three time going to the front desk before they actually acknowledge and did something about it. The phone in the room did not work so I have to go down whenever I needed something. One time I need towels another time I need toliet paper of which I never received during my stay. I will never stay here again.

10

Ramon

10 Nov 2025

·

Stayed 5 nights

Great location, nice staff, lovely room and well cleaned daily.

10

Juan

12 Aug 2025

·

Stayed 2 nights

Staff was very helpful

10

Jill

21 Jan 2025

·

Stayed 1 night

The room and workout facilities were nice but what made the stay great was the staff. So friendly and helpful particularly the doorman/concierge. Just wonderful people. Housekeeping too!

2

Jahmai

15 May 2025

·

Stayed 3 nights

Staff were rude

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Location

Location is a strong point: easy access to multiple subway lines, shopping, dining, Barclays Center, and downtown Brooklyn; many found the area safe and walkable.

Related guest reviews

10

Siwatu

6 Sept 2025

·

Stayed 4 nights

Great location. Very good service. Check in could be a little cumbersome due to small staff but it wasn't too bad.

10

Jan

21 Jan 2025

·

Stayed 3 nights

I very much enjoyed my stay at the Sheraton Downtown Brooklyn. Great location, convenient to subways, dining, and shopping. Staff was very pleasant. My only minor complaint is that there was no microwave in the room.

8

William

21 Jun 2025

·

Stayed 7 nights

Great location. Close to public transportation and food options.

10

Alvin E

24 Jul 2025

·

Stayed 12 nights

Convenient location to everything, shopping, restaurants, grocery stores, discount stores, subway, buses. Everything is within walking distance

8

Edwin

13 Apr 2024

·

Stayed 4 nights

Great location in downtown Brooklyn.

10

Nara

27 Jul 2025

·

Stayed 6 nights

Great location

10

Heidi

8 Aug 2025

·

Stayed 3 nights

It was a very convenient location and safe.

10

LERONE

12 Jul 2025

·

Stayed 2 nights

Its close to everything you need! No need to even go into the city for us!

10

Joshua

5 May 2025

·

Stayed 3 nights

Great location, friendly staff, fantastic coffee shop in lobby

10

Kaci

26 Feb 2025

·

Stayed 1 night

Great location and walkable to everything you need

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Dining

On-site dining is limited or inconsistent: the restaurant/bar is often closed or replaced by a small coffee shop, and breakfast can be pricey; many rely on plentiful nearby options. Opinions on the attached Chinese restaurant vary.

Related guest reviews

10

LEUNDA

16 Jun 2024

·

Stayed 2 nights

The Brooklyn Sheraton has a great location, downtown Brooklyn. You’ll be minutes from shopping and almost all trains in Brooklyn. 10 min ride to lower manhattan and 25 mins to uptown (42nd Street). I hotel has great room service.

8

Antonio

12 Feb 2025

·

Stayed 1 night

Very nice rooms. Ours was very quiet. However, breakfast was not included. They wanted to charge us $25 (with tax/tip) for a skimpy buffet of scrambled eggs and some sides. We went to the deli on the corner and got bacon/egg/cheese on a roll for $7.

10

Cecile

1 Jul 2025

·

Stayed 1 night

Staff and housekeeping very nice. Disappointed that the restaurant was under renovation, but there are plenty of other placed around to eat

10

Joshua

5 May 2025

·

Stayed 3 nights

Great location, friendly staff, fantastic coffee shop in lobby

8

Tyler

2 Sept 2024

·

Stayed 3 nights

Very nice stay, the staff is extremely helpful. The only concern is the telephone in the room doesn’t work and staff advised they are unable to fix it, possible safety issue. Also DO NOT try the Chinese restaurant located in the hotel, save your money!

8

Ainsley

10 Jun 2024

·

Stayed 8 nights

Overall, the stay was good. Great location. With the exception of check-in, staff was hospitable and courteous. No staff of bell hop available to help with luggage at checkin. Ice machine in room floor was not working and sign directed to another floor where that area had fallen ceiling debira the entire time of stay. The restaurant on premises is very good.

10

Catherine

28 Apr 2025

·

Stayed 2 nights

Room size was nice. The front lobby is a bit dated and there is no bar. Restaurant is a bit hidden and not welcoming. Great coffee shop accessible from the lobby.

10

michael

30 Sept 2024

·

Stayed 2 nights

Nice property in revitalized area of Brooklyn with many neighborhood restaurants and walkable streets at night. I regretted that there wasn't an in-house restaurant for breakfast and lunch.

8

Miriam

6 Nov 2024

·

Stayed 6 nights

The evening desk manager is extremely knowledgeable about her work, kind, and remembered our names. The room cleaning ladies are kind, cheerful, respectful, and did a wonderful cleaning and organizing job One thing I would change is the torn couch in the lobby, and some towels had hair in them.

4

Gerald

2 Jul 2025

·

Stayed 2 nights

I expect a hotel to tell you that there is NO BAR NOR retaurant at the hotel during our stay...... I also expect that they can have a working Air conditioning system and keep the hotel a little cleaner

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $312	2 $290	3 $359	4 $520	5 $498	6 $393	7 $567
8 $199	9 $237	10 $277	11 $407	12 $356	13 $446	14 $446
15 $168	16 $208	17 $286	18 $260	19 $276	20 $286	21 $428
22 $159	23 $188	24 $208	25 $213	26 $354	27 $252	28 $213
29 $178	30 $208

Sheraton Brooklyn New York

Prices for Sheraton Brooklyn New York

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Club Level)

Room, 2 Double Beds, Balcony

Room, 1 King Bed, Balcony

Room, 2 Double Beds (Club Level)

Room, 2 Double Beds

Suite, 2 Double Beds

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Presidential Suite, 2 Bedrooms

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed

Room, 1 Double Bed, City View

Guest reviews of Sheraton Brooklyn New York

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton Brooklyn New York

Considering this hotel for your New York (and vicinity) trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $401	31 $646