Name: Comfort Inn & Suites San Bernardino
Address: 450 North Sperry Drive, Colton, California, United States of America, Colton, California, US
Price range: US$82–US$412 per night
Rating: 7.65

What guests think

Reviews of Comfort Inn & Suites Colton are divided, with many praising friendly staff and some clean, spacious rooms, while numerous others report cleanliness problems, strong smoke odors, and security concerns from broken exterior doors, propped entries, and loitering onsite.

Recurring room problems include malfunctioning TVs and AC, faulty locks or keys, missing phones or detectors, and noise from hallways or neighboring rooms. Opinions on service are mixed: several guests highlight polite, helpful staff, while others cite rudeness, slow responses, or unprofessional behavior. Breakfast ranges from outstanding and plentiful to understocked or delayed, and the pool and hot tub are frequently reported as not working. Expect a budget stay with inconsistent upkeep and variable experiences across departments.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews cite broken or propped-open exterior doors, unreliable room keys, and a dirty or nonfunctional pool and hot tub. Parking is ample, with space for large trailers.

Related guest reviews

2

Charlie

8 Feb 2025

·

Stayed 1 night

Do not stay at this hotel there is zero security doors don’t lock from the outside accessing multiple buildings. In addition, the exterior door was propped open. The hot tub does not work. I was told directly to my face that it was operational prior to check in. Also, our room had no smoke detector And the phone to the front desk was in the operable and yes, we could’ve gone to the front desk, but after being lied to about the hot tub, I had zero confidence that anything they told me would be the truth.

8

Nichole

18 Jul 2024

·

Stayed 3 nights

The service at the desk is pleasant. However, there are MANY homeless and people hanging out. They prop the back doors open with rocks. Many people constantly going in and out. I didn't feel unsafe but I was definitely paying attention to my surroundings. There are also a lot of people sleeping in their cars in the parking lot.

8

michael

9 Jun 2024

·

Stayed 1 night

We checked out 2 hrs after checking in , people fighting in the Hall on floor 1 and 2 . Also pool wasn't in good shape not clean .

4

Chuck

19 Mar 2025

·

Stayed 1 night

The doors to the outside didnt lock,the pool was dirty the hottub was cold

6

Perla

2 May 2024

·

Stayed 1 night

The card keys to open the rooms never open the doors to the rooms twice I’ve checked in so these rooms are way on the other side of the building so I had to do it 3 times I was so irritated till CB the actual receptionist had to go with me to open it and it happened again so they need a new system and then the rooms have no phone s to b call the front desk it’s not safe to not have access to a phone

6

Falon

20 Jan 2025

·

Stayed 2 nights

The room key door handle was not working. Went to the front desk 3 times just for me to get in my room. You guys should fix this problem. The key wasnt the problem. Ty

2

Mark

25 May 2025

·

Stayed 1 night

First gave us a room the keys didnt work, asked to changed rooms as the neighbor was blairing music. Went back to reception and the lady gave us a different room( reception lady was very nice). New room.... tv did not work and no shampoo or conditioner in the room. Hallways smelt musky, also many people roaming around in and around parking lot after midnight.

10

William

20 Sept 2025

·

Stayed 1 night

The staff was extremely helpful. I was traveling with a travel trailer and the parking lot more than accommodated the size of the trailer. They even put me in a room where I could keep an eye on it. The breakfast was outstanding! Staying another night... That's how great it was.

2

Arturo

3 Dec 2023

·

Stayed 1 night

Easy check in. Jacuzzis not working pool is supposed to be heated. Burnt mirror in room. Dirty and smelled like weed.

4

Roxanne

15 Jun 2025

·

Stayed 1 night

It smelt wet in the hallway and pool was dirty. We found a small spider in the bed and a small lizard in the pool.

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Cleanliness

Feedback is highly mixed: many report strong smoke or musty odors, dirty linens and surfaces, pests, and stained carpets, while others found rooms and common areas clean. Standards appear inconsistent across rooms.

Related guest reviews

2

Karina

13 Nov 2025

·

Stayed 1 night

Urine stain on toilet, they did not clean or sanitize correctly. Side door entrance latch is broken, strangers can just walk in.

2

Benjamin

4 Nov 2024

·

Stayed 1 night

There are stains all over the floor in the room, they left the used shampoo, conditioner and lotion in the bathroom like it was new but clearly ised and one cap open. There was blood all over the T.V screen and a couple of the employees were flat out rude and wouldn't let us in the laundry room.

10

Vanesa

28 Apr 2025

·

Stayed 1 night

The property and room were both clean, good experience.

4

Ashley

9 May 2023

·

Stayed 1 night

I would not recommend staying here. The rooms and hallways smelled of smoke (nicotine and marijuana), my family had a cockroach in their closet, and the floor in the breakfast area with sticky. The staff was not friendly or polite.

2

Jose

4 Nov 2024

·

Stayed 1 night

This place is disgusting and dirty. Bed sheets were dirty and the room wasn’t cleaned. They’re was blood stains on the floor, finger nails, and broken glass. I took a picture of all the stuff. Called Expedia for a refund waited an hour to talk to a supervisor, just for him to hang up. Had to call back and they would hang up after.

2

Preet

20 Mar 2023

·

Stayed 1 night

It was smelly moldy wet smell.

2

Ricardo

27 Nov 2024

·

Stayed 7 nights

The worst place ever, rooms smell like weed, dirty blankets, etc. I’ll never come back on that place.

2

Robin

29 Jun 2023

·

Stayed 11 nights

The water coming out of the shower was brown there were drug deals going on in the park lot there was loud music playing late at night and the room was not up to my standards of clean. It did not look like the pictures as presented on the app.

10

Loretta

7 Mar 2025

·

Stayed 1 night

Great customer service and clean rooms.

2

Daniel

6 Jan 2023

·

Stayed 19,358 nights

Beds were disgusting. The pull out couch literally had needles on it when we pulled it Out along with stains from who knows what which is a definite health hazard. Be careful staying here

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Rooms

Some guests liked the spacious, comfortable rooms, but many report maintenance issues such as noisy or weak AC, broken TVs/remotes, mismatched bed sizes, nonworking toilets, missing phones or detectors, and finicky locks. Noise from hallways and neighboring rooms was also mentioned.

Related guest reviews

6

ADEL

28 Oct 2025

·

Stayed 2 nights

I would like to share my feedback based on my experience during my recent stay at your hotel. As someone who regularly deals with hotels, I was disappointed by both the room condition and the attitude of some front desk staff. Unfortunately, the room I was given had several issues — the TV did not work, the air conditioning was very noisy, and the toilet was not functioning properly. I reached out to the reception multiple times to request maintenance, but the response and no effective solution was provided. I also wish to express my concern that the treatment I received seemed influenced by bias. In my opinion, some staff members may show discriminatory behavior toward certain guests — particularly westerners who are not white — assuming that they will not complain or cause problems. This perception is deeply unfair, and it negatively affects the hotel’s reputation and guests’ comfort. I had chosen your hotel again because of a positive past experience, but this visit was disappointing. I hope you will look into this matter seriously and ensure that your staff treat all guests with equal respect and professionalism.

6

Ron

1 Sept 2025

·

Stayed 2 nights

Bed was not comfortable room smelled like smoking

10

Dianne

1 Apr 2024

·

Stayed 2 nights

Big comfy room nice and clean

2

Charlie

8 Feb 2025

·

Stayed 1 night

Do not stay at this hotel there is zero security doors don’t lock from the outside accessing multiple buildings. In addition, the exterior door was propped open. The hot tub does not work. I was told directly to my face that it was operational prior to check in. Also, our room had no smoke detector And the phone to the front desk was in the operable and yes, we could’ve gone to the front desk, but after being lied to about the hot tub, I had zero confidence that anything they told me would be the truth.

2

Jose

9 Jun 2024

·

Stayed 1 night

Stain all over the carpet, dresser won’t even close, restroom vent fan does not work. Bathroom portrait glass is broken, fire alarm was taken off. Not a 7.8 rated hotel, More like a 3

6

Brianna

19 Aug 2025

·

Stayed 1 night

Beds are entirely to firm tossed and turned all night woke up with my body aching . Do not recommend.

10

Elisa

2 Sept 2024

·

Stayed 2 nights

Walking in the place had no ac so not the best first impression but it was clean and looked nice. When we got to our room it was warm and humid we worried the ac wouldn’t cool the room but it did. The staff was very friendly and welcoming.the room looks nice and lots of space. Definitely would recommend to stay.

6

Michael

6 Jan 2023

·

Stayed 3 nights

My room's rug needed vacuuming. Ran out of waffles batter at breakfast. Ran out of bread for toasting. Also noise/people talking in parking lot, and in hallway. Opening and closing doors at 3am theu 6am.

4

Stacy

14 Jun 2023

·

Stayed 1 night

The room smelled so bad, I thought I could air it out but the smell didn't go away at all. I reserved a room with 2 queen beds and got 2 full size beds. The remote control did not work, one of the bed pillows had a hole in it. Breakfast was to start at 6 am and was not ready until 6:30.

10

suhani

11 Apr 2025

·

Really nice! Rooms are super spacious and clean.

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Service

Service is inconsistent: several guests praised friendly, accommodating front desk staff, while others reported rudeness, slow or ineffective maintenance, early housekeeping pressure, and alleged discriminatory behavior.

Related guest reviews

2

Keisha

1 Jan 2023

·

Stayed 19,353 nights

Problems started at check-in. Staff we’re unprofessional, especially Ericka. There was a miscommunication between the hotel and Expedia. Instead of asking me to come to reception area, they yelled from the hallway of my bedroom. As for the hotel, the phone did not work. It was dirty and had a bad odor. I reserved a room for 4 and they only gave me two towels. When I asked for more, they were rude. The hotel is unsafe. The doors are left open using rocks all night long. I would not recommend this place to anyone:

6

ADEL

28 Oct 2025

·

Stayed 2 nights

I would like to share my feedback based on my experience during my recent stay at your hotel. As someone who regularly deals with hotels, I was disappointed by both the room condition and the attitude of some front desk staff. Unfortunately, the room I was given had several issues — the TV did not work, the air conditioning was very noisy, and the toilet was not functioning properly. I reached out to the reception multiple times to request maintenance, but the response and no effective solution was provided. I also wish to express my concern that the treatment I received seemed influenced by bias. In my opinion, some staff members may show discriminatory behavior toward certain guests — particularly westerners who are not white — assuming that they will not complain or cause problems. This perception is deeply unfair, and it negatively affects the hotel’s reputation and guests’ comfort. I had chosen your hotel again because of a positive past experience, but this visit was disappointing. I hope you will look into this matter seriously and ensure that your staff treat all guests with equal respect and professionalism.

2

Josiah

12 Jul 2024

·

Stayed 2 nights

Great property not too bad of an area my only issue is the fact I was racially profiled “ik what type of person u are” exact words said to me. As well as threatening to kick me out because I was expressing my problems as a paying guest. The lady at the front then proceeded to say well I’m Latina so I don’t care (keep in mind this is a grown woman) then goes on to say that hotels don’t run on a customers wishes ? After working in the hotel industry for 5 years myself she was obviously not trained properly. And after that all she had to say is the mangers will take her side regardless of the situation I am in complete disbelief that I had this issue at a hotel I’m paying 200$ for a night.

10

Rosa

20 Jul 2025

·

Stayed 2 nights

Excellent customer service, clean and friendly staff - thank you 😊

2

Marquez

11 May 2025

·

Stayed 2 nights

When I first came here I liked it when I stated returning things change the guy at night is decent that’s what made me return when i started coming back one of the ladies has ride customer service she always on the the she has visitors when yours checking in I reported it before haven’t came back for months come back same thing then she put u in bs rooms leaking shower overflowing toilet beat up ac stained towels I pay like everyone else I don’t see what’s the problem

8

Karey

25 Oct 2025

·

Stayed 1 night

When I checked in the room I was given smelled like smoke I asked the room service staff if they had deodorizer and she checked room and sprayed deodorizer. After a moment she said let's talk to front desk and move you. The front seat moved me and the room and the stay were both perfect! Would stay again ...staff showed interest in making my stay comfortable. And even tho being on the first floor there was zero issues with noise whatsoever. Room was clean.

2

Linda

26 Apr 2024

·

Stayed 1 night

Unfriendly front desk girl. No secure locks on doors to go into hotel. Room smelled so bad my friend had an asthma attack within five minutes of being in there. Sketchy neighborhood. Worst experience ever. Left and found another hotel for the night.

10

William

20 Sept 2025

·

Stayed 1 night

The staff was extremely helpful. I was traveling with a travel trailer and the parking lot more than accommodated the size of the trailer. They even put me in a room where I could keep an eye on it. The breakfast was outstanding! Staying another night... That's how great it was.

10

Maria

28 Nov 2024

·

Stayed 1 night

Erika the manager is always very polite and has a smile on her face love the customer service.. Staff is always kind and helpful

2

Ashley

12 Dec 2023

·

Stayed 3 nights

We had to be moved into a different room twice. Our first room, the locks didn't work properly. The second room, we had issues with the toliet not working properly. We had someone from maintenance mess with it for a few minutes then tell us it was good to go. The next time we used the toliet it overfilled onto the bathroom floor and into the rest of the room. We were then finally moved to our 3rd room. All throughout this process the staff was unfriendly. We also had to ask for towel multiple time before receiving any.

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Location

The area is often described as rough, with loitering and homeless activity around the property, and some guests felt unsafe. Others appreciated easy freeway access and proximity to venues.

Related guest reviews

2

ASHLEY

15 Jul 2024

·

Stayed 1 night

besides this Hotel not being in the best area The girl at the front desk said that the back of the hotel is very noisy and loud I chose a non-smoking room and the first thing I walk into the room smelling like street cigarettes. The guest in this hotel were smoking in the hallway out of their door. I also had a guest have a dog running through the hallway. This hotel I would never recommend to anyone. It is beyond ghetto. I feel like there’s prostitutes and strippers that live there.

8

Nichole

18 Jul 2024

·

Stayed 3 nights

The service at the desk is pleasant. However, there are MANY homeless and people hanging out. They prop the back doors open with rocks. Many people constantly going in and out. I didn't feel unsafe but I was definitely paying attention to my surroundings. There are also a lot of people sleeping in their cars in the parking lot.

10

maria

22 Oct 2023

·

Stayed 1 night

Homeless people around

4

Maria

27 Apr 2024

·

Stayed 5 nights

Felt unsafe at all times, smelled too much like weed, door was jammed and let people who were not staying at hotel inside, too much prostitution if you have a family with little kids do not recommend to stay here at all!!!

6

Nancy

21 Apr 2024

·

Stayed 2 nights

It's a homeless shelter disguised as a hotel. Gavin Newsone and Choice Hotels should be ashamed of yourselves. All locks were broken. Says no smoking but the hallway was filled with weed smoke. Drug paraphernalia and pimps and hoes. Everything was broken. Police there every night. Every night we had men knocking on our door asking if Oscar was there. I don't know if Oscar was a pimp or a drug dealer even the maintenance guy knocked on our door looking for weed. God help us. We will never becoming back to this hotel or Riverside. Oh and paying customers should have the breakfast before homeless people. They should only get porridge.

8

Juan

6 Jun 2024

·

Stayed 2 nights

The hotel it’s in a bad area and not secure, too many things happening around

10

Karla

4 Sept 2023

·

Stayed 1 night

Easy access to freeway, lots of parking but had to walk a little waya to get to the bldg.

10

Mary

18 Feb 2024

·

Stayed 2 nights

Love this property for its friendliness and proximity to various venues

10

Leonardo

26 May 2024

·

Stayed 3 nights

Everything are good, around the property some dirty. And some people not passenger use parking lot

8

Jesus

25 Feb 2024

·

Stayed 1 night

Best option in the area

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Dining

Breakfast gets mixed reviews: many enjoyed it and noted plentiful options, while others found items ran out, service started late, or disliked restrictions on taking food to rooms. A few called it poor or lacking preferred items.

Related guest reviews

2

John

8 May 2025

·

Stayed 1 night

The breakfast was terrible. Wish they has bacon and biscuits and gravy

10

Edith

1 Jun 2023

·

Stayed 1 night

I love almost everything just you can’t bring breakfast to you room but everything else was good

8

Ronald

7 Sept 2024

·

Stayed 2 nights

We loved the BREAKFAST ( THE CHEESE GRITS ) EVERYONE TALKED ABOUT THEM AND MET EACH MORNING TO GET THE GRITS!!!! That was the Highlight of Our Trip! Breakfast!!!

6

Michael

6 Jan 2023

·

Stayed 3 nights

My room's rug needed vacuuming. Ran out of waffles batter at breakfast. Ran out of bread for toasting. Also noise/people talking in parking lot, and in hallway. Opening and closing doors at 3am theu 6am.

8

Gregory

27 Jun 2024

·

Stayed 2 nights

The stay was fine but the hotel is a little outdated, the bathroom was not well lit, and there was not enough food for breakfast the first day of stay.

10

David

11 Feb 2023

·

Stayed 1 night

Very clean friendly staff great breakfast options the rooms are very clean an comfortable

4

Stacy

14 Jun 2023

·

Stayed 1 night

The room smelled so bad, I thought I could air it out but the smell didn't go away at all. I reserved a room with 2 queen beds and got 2 full size beds. The remote control did not work, one of the bed pillows had a hole in it. Breakfast was to start at 6 am and was not ready until 6:30.

8

William

20 Jul 2024

·

Stayed 4 nights

Staff was courteous and accommodating breakfast Was plentiful

10

William

20 Sept 2025

·

Stayed 1 night

The staff was extremely helpful. I was traveling with a travel trailer and the parking lot more than accommodated the size of the trailer. They even put me in a room where I could keep an eye on it. The breakfast was outstanding! Staying another night... That's how great it was.

10

Jessica

14 Jan 2025

·

Stayed 1 night

Easy check in and beds soft breakfast was great

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$94
February	US$95
March	US$112
April	US$93
May	US$94
June	US$94
July	US$95
August	US$102
September	US$120
October	US$118
November	US$100
December	US$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $82	16 $96	17 $102	18 $127	19 $158
20 $107	21 $94	22 $95	23 $95	24 $99	25 $103	26 $104
27 $95	28 $93	29 $94	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $105	3 $106
4 $94	5 $91	6 $97	7 $98	8 $100	9 $105	10 $110
11 $95	12 $98	13 $99	14 $102	15 $101	16 $106	17 $106
18 $95	19 $96	20 $97	21 $100	22 $103	23 $111	24 $111
25 $95	26 $97	27 $98	28 $103	29 $111	30 $412	31 $412

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Room, 2 Double Beds

Suite, Refrigerator

Room, 1 King Bed, Accessible (Roll in Shower)

Standard Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Inn & Suites San Bernardino

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Considering this hotel for your Colton trip?

Prices for upcoming dates