Welcome Inn San Bernardino/ Colton

The staff was absolutely horrible and rude to me at check in they even THREW my id and deposit back at me when they didn’t see my reservation at first and spoke so so rude to me , only to then see I really did have a reservation. Even then I was waiting around for 30 minutes to even get into my room. I would NEVER come to any one of these places again

A few things I was not happy with: Asked if we could check in a little early and we would pay….was told no, not at all or be charged another day, 2) no hairdryer or iron , I asked for iron and told no at first….but then was told they had one and they needed my id to use it, It wasn’t bad, it was clean……but I won’t stay there again….

Bad costumer service Don't recommend

Very clean rooms.. staff is great

Total disappointment. Very frustrating. I’ve stayed here multiple times before due to the location and prices. The rooms are clean for the most part but could use a little remodeling. This particular time I stayed, I was met with rudeness and disrespect all because I asked for a closer room or the same room I had the night before since I wake up at 4 am for work!. I was told no nothing else was available. I took the room that was given. Once I got into the room, I noticed the TV was an older model, which caught my attention. I turned the television on and I was met with a green screen. Turned a few channels and it was choppy. I went back to the front office to ask if the can fix the TV for me or change rooms. I was told “I’m headache“ and “They don’t want people like me on their property”. Remind you I’m expecting, worked 10 hours today and was beyond tired. The man told me, “he doesn’t want my kind there, he going to give my deposit back and I can find somewhere else to stay. The room was already paid for in advance by Expedia. I ask how do I get my refund for the room, since the money was already taken out my account. He brushed me off so bad! Told me he didn’t know, I have to go through them and get it back. The guy had no care or concern at all, and to think, all this came from a couple of requests: fix the TV and/or change rooms. I felt so humiliated and racially profile. It’s people like him who will open up businesses in the urban neighborhoods just to take our money!