Hotel Portonovo Plaza Malecon

1. The room was in terrible shape. We had awful water pressure in the shower with almost no hot water. The shower leaked badly...all over the bathroom floor. 2. The room safe was broken so we were unable to secure our valuables in the room. 3. The selection of food in the breakfast buffet should have been better. You should add scrambled eggs, toast, home fries, sausage or bacon, a selection of pastries, fresh fruit, and a selection of cereal. The selection of food in the buffet was geared more toward Mexican guests and not toward American or Canadian guests. 4. The air conditioning unit should have adjustable vents so it wouldn't be blowing cold air on guests when they are in bed trying to sleep. 5. The ceiling fan did not work. We would have turned off the AC and used the fan overnight if it had. 6. The only good things we can say about the room is that the bed was comfortable and we liked the location. Unfortunately, because of all the negative things listed above, we will not be returning to the Hotel Portonovo.

Habia fuga de agua en el techo que para abrir la regadera se mojaba todo el baño y las toallas y seguia cayendo agua despues de cerrar las llaves. Era imposible usar el excusado sin bañarse. A reportarlo no mas se reíen. No quedamos otro día. The bathroom had a terrible leak from the roof when the shower was in use. Towels soaked and water continued to pour down. Impossible to use the toilet without getting rained on. When we reported it we only got a laugh. Not even an apology. We left that day.

We had a renovated room, the check in was easy, staff were friendly and the room and hotel were super clean. The continental breakfast was also very good We will definitely stay again.

The pool and the rooftop mezzanine were closed. Black mold in the shower, I had a room with no outside windows and no closet. The elevator didn't work the majority of the time, not ideal for travelers in their 70s.

Very clean and good stuff