P.C. Boutique H. Napoli Centro by ClaPa Group Dislocated Hospitality

the room was clean and safe! there’s an elevator which is a treat in europe. the AC worked great and the deck was good. my only warning is there is no fridge so you can’t keep anything cold. it’s a walkable area to both centre storico and latin district!

We booked a superior room with a king sized bed and a city view in the main building. We were allocated a room in an annex building on the 5th floor with no view (other than a wall with an air conditioning unit on) with a small double bed and the bathroom was nothing like the one in the room we booked and it had a terrible smell to it. There were marks on the flooring and one of the bedside cabinets was falling to bits. There was no tea and coffee making facilities as stated. The check in was in a separate location which I understood from the booking. We could only pay cash for the tax so I had to walk to a cash machine. We paid a deposit charge too which I expected but I have had no indication of when this will be refunded. The room we were allocated appears to be a student room which was contained with 4 other rooms behind a shared entrance. Altogether I was not impressed, especially as we were not allocated the room we actually booked.

Ultimately I had a great room in a great area, but unfortunately my stay started off quite poorly. I was sold a room upgrade which I didn’t understand. I thought I was paying a cash deposit. They put me in a different building than I had originally booked, and as I walked out of the busy bustling area I did not feel very comfortable as a woman travelling alone that didn’t speak the language. I was so tired from travelling and overwhelmed by the number of unhoused people near my building that I waited until the following day to walk back to the building where the reception was, which was more than a kilometre away (my original booking was in a building about 120metres from reception). When I asked why I was put in a different building they then explained clearly that I had paid for a room upgrade. No one ever used that word the day I checked in. I let the staff know that I was alone and had no need for a large suite, and that I was uncomfortable in that area of town. Thankfully they were able to move me the following morning to another building nearby. I was then quite happy with my stay, but be aware if you do not speak Italian that you need to ask lots of questions at check in and be sure you are not paying for an upgrade that you don’t want.

Most of the staff could not speak English. Used Google Translate. Housekeeping did not lock our room after they left. Staff said it was not their responsibility. After asking them to not go in our room they continued to do so and left the door ajar again. The ad said coffee maker/kettle and there was not one in our room. They rolled their eyes as we returned to the check in and showed the ad indicating this to be the case. Had to hold the on button down to get it to work. The location was perfect. The sign The Customer is Not Always Right which was hanging at check in was not pleasant and should have been our first clue that they would not be pleasant to deal with.

Do NOT Use The staff would not hand over the keys until they demanded more money in cash than we were quoted from Expedia and as it was non-refundable we had no option but to pay. They put us in a different property with no ocean view and have not refunded our deposit. We were made to feel so unwelcome by the woman checking us in, she was not listening, refused to talk to Expedia and woudl not let us have our keys until we paid something they called an 'Expedia fee' in cash.