Name: Holiday Inn Express and Suites Saint Augustine North by IHG
Address: 2300 State Road 16, St. Augustine, Florida, United States of America, St. Augustine, Florida, US
Price range: US$73–US$142 per night
Rating: 7.95

What guests think

At Holiday Inn Express and Suites Saint Augustine North by IHG, travellers often highlight friendly front desk service, comfortable beds, and a convenient location near I-95 and outlets, while also noting ongoing renovations and some amenities temporarily out of order.

Cleanliness feedback is mixed: many rooms are described as clean, but others mention dirty carpets or elevators, unprepared rooms at check-in, and occasional pests. Breakfast is widely available and often enjoyed, though guests repeatedly report items running out, late setup, or broken equipment like the pancake machine. Noise from hallways or nearby roads and disorganized check-ins appear in several reviews. Overall, expect solid basics but inconsistent execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

There is an indoor pool, but guests frequently report closures, lack of heat, and other outages; fitness equipment and ice/laundry machines are sometimes broken, and parking can be tight. Ongoing renovations have affected some common areas and amenities.

Related guest reviews

8

Abdal

18 Mar 2023

·

Stayed 1 night

Was kind of disappointed about the fitness center, most equipment was broken. The breakfast was good, but the pancake maker was also broken. Also, the hotel associate replenishing the breakfast bar was busting her butt, with a smile on her face.

10

Fredric

4 Dec 2023

·

Stayed 2 nights

Nice amenities such as an indoor pool and complimentary breakfast. The pillows and beds are super comfy. HHG is always a go to hotel for us.

2

William

21 Apr 2023

·

Stayed 1 night

The pool was closed and we weren’t notified. I think we should receive full or partial refund. We had four kids with us and they brought their swimsuits for the pool. It was closed. Out of order.

2

George

22 Nov 2024

·

Stayed 2 nights

Ongoing renovations have made the hotel a place to avoid. Renovated rooms mostly nice, though the in-room refrigerator looks like it was rescued from a dumpster outside of a college dorm. The halls, elevators, and guest laundry room were a wreck. Water was turned off during our stay. Ice machine didn't work--no "out of order" sign. one of two washing machines and dryers didn't work--again no "out of order" sign. No coordination among staff. All problems blamed on absentee owners. Breakfast options awful.

8

Denise

1 May 2023

·

Stayed 3 nights

Room was clean. We were a little disappointed that the pool was out of service. Otherwise great stay.

8

Lori

10 Jun 2025

·

Stayed 5 nights

Staff was very friendly, breakfast was good, and the pool was so much fun! Unfortunately, sugar ants invaded our room after the cut the trees. Also, the ice machine on our floor didn’t work.

8

Dorothy

8 Jul 2025

·

Stayed 3 nights

The hotel was new and clean. The coffee station was nice but I would have preferred a water station. Parking was VERY tight! In fact, one night we had park at a neighboring property

10

Jeremy

21 Mar 2025

·

Stayed 1 night

Had a fantastic stay! The staff was amazing. Everyone was very friendly. Hotel was clean, comfortable and not loud. Easy to get to, and great location. Had a small indoor pool that was perfect for relaxing or the kids to play. It was windy and a little rainy so the indoor pool was perfect.

10

Joan

8 Aug 2025

·

Stayed 1 night

Family trip...enjoyed grandson we enjoyed pool. Also the breakfast was great....

6

Ronald

5 Feb 2023

·

Stayed 1 night

The entire reason I picked this property was because it had a heated indoor pool. Pool is freezing and heater is down. Kids upset.

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Cleanliness

Feedback is inconsistent: many find rooms clean, but multiple reviews cite dirty carpets/elevators, unclean rooms at check-in, lingering odors, and occasional ants or roaches.

Related guest reviews

4

Orlando

25 Nov 2023

·

Stayed 1 night

The first room they gave me was dirty, it had not been cleaned. And for them to assign me another one, I had to wait too long.

6

Tracey

2 Jul 2024

·

Stayed 1 night

The property itself looked clean and up to date. Our room however had a roach and stained sheets.

6

Lea

28 Apr 2025

·

Stayed 1 night

Bugs in room. I left with bites on my neck and legs

6

Nathaly

24 Apr 2023

·

Stayed 2 nights

They need to have an after hour cleaning service. I checked in at 6, to find my toilet was not cleaned as it had dry feces. The hotel attendant could not rectify it because there is no after hour service but he put in a request to have it cleaned next morning. He also could not discount my room for the uncleanness of it. Which was disappointing since the stay is already ridiculous too expensive due to location. If a matter cannot be resolved same day there should be a discount.

2

Sanal

18 Jul 2024

·

Stayed 1 night

The dirty carpet in the room smelled terrible. Someone forgot the chicken in the cupboard earlier. When I spoke with the receptionist, she said that the carpet in all the rooms smelled bad. I DO NOT recommend this hotel until they at least fix the carpet issue.

6

Tarana

19 Nov 2023

·

Stayed 1 night

The room was not cleaned, there was no coffee cup, the trashbags were left for the guests to put in the bin. Dusts were clearly visible in the furnitures. The carpet was way too old.

6

Lekmer

2 Dec 2024

·

Stayed 1 night

All the carpets and the floor of the hotel were very dirty, even the elevator. Very neglected.

6

Heather

3 Dec 2023

·

Stayed 1 night

Waited for room to get cleaned. Hotel was not clean. Carpets are terrible. Got to room and it sure did not look like it had been cleaned. Hairs in shower, shower head gross, someone’s socks in the corner of the room by the sofa, no cups in bathroom, no wash clothes, no cups for coffee the next morning. Breakfast downstairs the next morning had a good variety and was good. Front desk staff was nice and helpful. Hotel seems understaffed.

2

Erin

7 Oct 2023

·

We waited almost 2 hours to check in because housekeeping forgot to clean our room. The front desk clerk tried to put us in a room that hadn’t been cleaned and said, “it’s not that bad, just a water bottle and some trash left from the last guest”. There was hair in the shower and trash in the room, and the bed had clearly been slept in. Apparently the housekeeper had already left and we were literally given a dirty room. Never, ever again.

6

Ashley

19 Oct 2025

·

Stayed 2 nights

My stay was okay just had a few minor issues with cleanliness in my room. There was a hair on the bathtub and the shower rod appeared to be rotting or something on the ends. Also the desk and tables had sugar ants. The beds and linen were clean and the front desk staff was very helpful as well.

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Rooms

Beds are generally comfortable and some rooms feel spacious or recently refreshed. Several reviews note noise from halls or traffic, dated decor or high beds, and occasional issues like faulty TVs, outlets, or Wi-Fi.

Related guest reviews

8

Tim

26 Aug 2025

·

Stayed 3 nights

The property and staff were nice. The walls are pretty thin, had kids running up and down the hallways screaming. The toilet kept running our entire stay. All in all the rooms were comfortable and the beds were firm and comfortable.

6

George

14 Feb 2023

·

Stayed 6 nights

Rooms are very nice, new, a lot of space. However the property is close to a major road, so if your room is close to the road it can be noisy. Plus our room, which was right next to the exit stairs, was rattled several times a day by the sound of the fire system charging compressor going off -- it sounded like a motorcycle was right in the hallway. Also, while the breakfast was OK, on two days they didn't have coffee cups, so you had to use juice cups, and one day they didn't have forks, so you had to eat your eggs with a spoon. Pretty lame.

10

Yit

3 May 2025

·

Stayed 3 nights

Nice and clean. A little noisy from the traffic.

6

Mariel

28 Dec 2024

·

Stayed 2 nights

The room are confutable but the T.V. is old and small for that room. The ceiling look bad, looks like still under construction. The hall way are very hot.No A/C. Need better look,specially in the hall ways where the rooms are.

10

Chris

15 Aug 2025

·

Stayed 1 night

Second time here and they never fail to show amazing customer service. Friendly staff, quick check in, and clean spacious rooms. Will continue to stay here when the need arises.

2

Julie

29 Oct 2023

·

Stayed 2 nights

I have stayed at this hotel when passing thru the area several times in the past years --- it has changed drastically, and not for the better. Bed looked like it had been slept in - sheets, bedspread, pillow cases were all badly wrinkled and did not look fresh; Kleenex box was empty except for 1 tissue that had been folded to look like a flower and then set on top of the empty box to hide the fact the Kleenex box was empty; one roll of toilet paper was almost empty (about 18" of paper on spool) - clearly almost empty and housekeeping too lazy to change it; all the lamp shades were ridiculously knocked askew - just an example of housekeeping uncaring; most electrical outlets don't work - plugs fall out of them - I had to charge my phone in the bathroom as that was the only outlet that would work; wifi did not work my entire stay. Breakfast items were not restocked - several items had run out when I arrived at 8:15am - they were replenished over the time I ate what was available. Overall, place looks neglected. Never again!!!

8

Todd

29 Jun 2024

·

Stayed 1 night

It was good but the bed was not very comfortable

8

Deborah

20 Nov 2024

·

Stayed 1 night

The newly redone room was wonderful but the bed was about 38" high. The mini frig started squeeling about 1:00 am and had to unplug.

10

Wanda

1 Oct 2025

·

Stayed 1 night

Thank you for a great stay! The room (especially the bed) was very comfortable and the customer service was outstanding.

8

MICHAEL

12 Feb 2023

·

Stayed 1 night

The staff was very nice and friendly. But the king size bed mattress had a deep pot hole where you sleep. The nice lady at the front desk said that she would of given us another room after I showed her the picture of the bed. My wife did not want to go to all the trouble that night of getting dressed again and moving all our items.

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Service

Staff are often praised as friendly and helpful, with standout front-desk support. However, recurring complaints mention rude interactions, disorganized or slow check-ins, and reservation or room-assignment errors.

Related guest reviews

10

Shelby

13 Nov 2025

·

Stayed 1 night

Clean room and very kind staff

8

Daryl

19 Jun 2023

·

Stayed 4 nights

Check in was not good. I had placed a $140 deposit and was supposed to only pay $412 at check-in. They had no record of it and I had to put $561 on my credit card. Front desk not very helpful. Still don't know what happened. Overall stay was good other than that. Would probably stay there again.

10

Chris

15 Aug 2025

·

Stayed 1 night

Second time here and they never fail to show amazing customer service. Friendly staff, quick check in, and clean spacious rooms. Will continue to stay here when the need arises.

8

Brandi

29 Jul 2025

·

Stayed 2 nights

Most of the hotel staff was very nice. The evening staff at the front desk was very rude all weekend. With her being the only hotel staff to talk to, she was not friendly until after she was completely rude to you. Other than that, all was tolerable or expected with staying at a hotel. Stay was great!

10

Martin

16 Aug 2025

·

Stayed 1 night

Very nice front desk!

10

Wyatt

11 Apr 2025

·

Stayed 1 night

The staff was excellent.

10

Shannon

25 May 2025

·

Stayed 2 nights

Nick at the front desk was awesome! Hotel was great we had a lovely stay.

10

Pamela

10 Apr 2023

·

Stayed 1 night

The night shift lady was rude during check-in, and I really didn’t have any energy to deal with her after moving all day and then driving out of town to the new house, so we stopped to get a room. I had to keep coming down to get the key re-keyed, about five times, one 1 of 2 rooms. Then when we did go back up to try again, only one key of two worked. I was too tired to go back so we made it work. Other than that all else was good. I appreciated Taco Bell still being open that late at night. We ate breakfast and was gone by 0730.

2

Julia

22 Nov 2023

·

Stayed 3 nights

We checked in and got up to the room to find it was occupied. The manager on duty didn’t believe us and went up to presumably verify occupancy for himself. 30 minutes later, for family of 6, we were offered a Queen bed and a rollaway cot. No other accommodations or compensation for the gross error. Not even a discount on our booking! We made reservations elsewhere and will not be back.

10

Erica

3 May 2025

·

Stayed 1 night

After driving for 5 hours with 4 kids, and being 7 1/2 months pregnant, Nick at the front desk checked us in around 10pm and was friendly and quick! He even gave me a little bag of waters and cookies for my kids! The next morning he even assisted with my youngest (5yrs) who refused to carry his on bag to the car, and spoke to him “man to man!” And encouraged him to carry it like a big boy so I didn’t lose my mind! Would 100% stay again! Breakfast was convenient and delicious, so thank you for that! Will definitely be back!

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Location

Convenient off I-95 near outlets and a short drive to downtown St. Augustine; the area is often described as safe. Some guests found parking limited.

Related guest reviews

10

Jairo

26 May 2025

·

Stayed 3 nights

Excellent location, the room is super clean, the beds are comfortable, I recommend it

8

DORITHA

15 Jan 2023

·

Stayed 19,372 nights

Close to the outlets mall

10

Ramon

21 Jun 2025

·

Stayed 1 night

Comfortable bed, good breakfast, and great location.

10

Casey

12 Nov 2023

·

Stayed 1 night

Close to highway and downtown at Augustine

10

Jim

12 Jan 2025

·

Stayed 1 night

perfect location for us, close to the highway.

10

James

1 Aug 2025

·

Stayed 5 nights

Convient to everything and a scenic lake nearby.

10

Sonya

19 Jan 2023

·

Stayed 19,373 nights

Close proximity to downtown, clean and safe.

8

Dean

6 Apr 2025

·

Stayed 1 night

It was clean and convenient to the freeway

8

Gary

2 Sept 2024

·

Stayed 1 night

Good location, enjoyed stay, clean rooms, and great beds, pillows

10

Stephen

17 Mar 2025

·

Stayed 1 night

Clean, quiet, totally renovated hotel. Quick access to I95, St Augustine north. Friendly staff and very efficient.

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Dining

Breakfast is included and frequently rated good, with favorites like cinnamon rolls. Several reviews mention late setup, limited replenishment, missing items, or broken machines, leading to an uneven experience.

Related guest reviews

8

Abdal

18 Mar 2023

·

Stayed 1 night

Was kind of disappointed about the fitness center, most equipment was broken. The breakfast was good, but the pancake maker was also broken. Also, the hotel associate replenishing the breakfast bar was busting her butt, with a smile on her face.

8

John

5 Dec 2024

·

Stayed 1 night

The breakfast supplies and food not manage correctly as no forks and out of waffle mixture.

10

kristi

27 Sept 2025

·

Stayed 1 night

Clean, super comfortable bed, felt safe. Great breakfast

4

Miloljub

1 Apr 2023

·

Stayed 1 night

If breakfast is served by certain hour and you come 15 minutes prior to end of that time and find almost no food than the hotel can’t claim you serve breakfast!

10

Jack

24 Aug 2025

·

Stayed 1 night

Amazing breakfast friendly staff clean rooms

8

Nancy

4 Jul 2025

·

Stayed 5 nights

Generally this was a nice property. The only reason I didn't give it five stars was that my garbage wasn't taken out each day (5 day stay) and the food service started an hour late the day we checked out and we had to buy breakfast.

2

George

22 Nov 2024

·

Stayed 2 nights

Ongoing renovations have made the hotel a place to avoid. Renovated rooms mostly nice, though the in-room refrigerator looks like it was rescued from a dumpster outside of a college dorm. The halls, elevators, and guest laundry room were a wreck. Water was turned off during our stay. Ice machine didn't work--no "out of order" sign. one of two washing machines and dryers didn't work--again no "out of order" sign. No coordination among staff. All problems blamed on absentee owners. Breakfast options awful.

8

Maryann

28 Jun 2023

·

Stayed 1 night

Hotel was good but in the morning the breakfast they served was not that great. Had to wait a while for trays to be filled. Only regular coffee no decaf.

10

Joan

8 Aug 2025

·

Stayed 1 night

Family trip...enjoyed grandson we enjoyed pool. Also the breakfast was great....

4

vickie

27 Jan 2023

·

Stayed 3 nights

Do not stay here! There was no hot water for 2 of the 3 nights. Not only that, someone didn’t show up to do he breakfast 2 days or more. Ok, I understand things happen, but usually the management tries to compensate for the inconvenience. Not here! They were indignant that I even asked, then got smart mouthed when told their service was sub-par. The rest of the stay was ok, but with this kind of attitude, I’ll spend my money elsewhere.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$112
February	US$126
March	US$125
April	US$111
May	US$103
June	US$98
July	US$101
August	US$108
September	US$106
October	US$105
November	US$116
December	US$141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $83	2 $87	3 $88
4 $83	5 $91	6 $91	7 $94	8 $95	9 $109	10 $121
11 $85	12 $94	13 $99	14 $98	15 $95	16 $142	17 $109
18 $101	19 $86	20 $116	21 $93	22 $100	23	24
25 $76	26 $82	27 $82	28 $83	29 $83	30 $103	31 $104

Holiday Inn Express and Suites Saint Augustine North by IHG

Prices for Holiday Inn Express and Suites Saint Augustine North by IHG

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Accessible (Communications, Mobility, Access Tub)

Suite, 1 King Bed with Sofa Bed, Accessible (Comm, Mobility, Tub)

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Roll Shower)

Standard Room, 1 King Bed

Standard Room

Suite, 1 King Bed with Sofa Bed (Extra Floor Space)

Standard Room, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

Standard Room, 2 Queen Beds

Suite, Multiple Beds (Addl Lvng Area)

Guest reviews of Holiday Inn Express and Suites Saint Augustine North by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express and Suites Saint Augustine North by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $119	19 $102
20 $78	21 $87	22 $82	23 $81	24 $81	25 $86	26 $91
27 $73	28 $84	29 $79	30 $82