DoubleTree Resort & Spa by Hilton Ocean Point-N. Miami Beach

Friendly service front desk Jesus and others. Very friendly beach chair service team Rich and his manager. Great!!!

The staff were very friendly, polite and welcoming. Especially Jose the beach manager and the restaurant-bar manager! They were awesome! They made us feel very comfortable more than any other hotel in the area. This made some of the not so great things easier to overlook. The elevators were very slow and one did not work at all. It is obvious this hotel needs some updating and soon. The main entrance door to our room would not open with our passcard -we were told not to lock it but it was locked by the other guests or cleaning crew. Returning late at night a few times we had to seek out maintenance to get into our room. Breakfast was included with our hotel.com reservation only to be charged full price every time I ordered. They adjusted it a couple times with a discount only. 3 out of 5 days I was charged full price with no discount. This was very misleading. The air conditioning was very noisy. Skipped cleaning our room once, left trash in room and did not leave new towels several times. Fridge was broken would not close, iced up. Free coffee was awful. Valet service was efficient and fast. The beach was wonderful with great service. The view from our room was great. Wifi worked well. Overall, I give this hotel a 7 - mostly for the incredibly friendly staff.

Love it

This Hotel is a hidden treasure. The key is to ask for a renovated room. Half the rooms appear modern and state of the art while the other half are clean but not yet renovated. The pool, beach and jacuzzi were perfect for having fun with family. They have games by pool for kids. Only thing is the breakfast was expensive and not tasty. The beacon seemed to have been cooked several days before. But overall this place was excellent and reasonably priced for Miami.

The staff was excellent! Everyone was extremely nice and accommodating. However, the property itself is tired. The elevators were not all working and peak time was a very long wait. The room bathroom faucets were new; however, they leaked and caused a mess every time the faucet was turned on. The shower door didn't close all the way.