Name: Andaz 5th Avenue, By Hyatt
Address: 485 5th Avenue, Midtown Center, New York (and vicinity), New York, United States of America, New York (and vicinity), New York, US
Price range: US$525–US$1,730 per night
Rating: 8.63

What guests think

Travellers describe Andaz 5th Avenue, By Hyatt as centrally located by Bryant Park and the New York Public Library, with spacious, modern rooms and comfortable beds, and consistently friendly service, though occasional issues like elevator repairs and housekeeping lapses appear.

Breakfast and the restaurant are well liked, and the bar is convenient, but it can feel quiet and late-night room service is limited. Some guests also report dark or dated decor, occasional noise, and expensive late check-out fees. Expect an upscale Midtown base offering convenience and comfort, with occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Restaurant and bar are convenient and generally well regarded; some guests note the bar can be quiet and late-night room service is limited. Elevator problems were reported more than once.

Related guest reviews

10

Phillip

27 Feb 2023

·

Stayed 3 nights

Great location and cleanliness. Disappointed that the restaurant was moved from the main floor.

6

Norman

16 Mar 2025

·

Stayed 4 nights

Fix the damn elevator!!! Why was our room service meal left in our room for over 24 hours and then left in the hallway where we moved it left for another 24 hours?!?

10

LuAnn

30 Jan 2023

·

Stayed 1 night

Everything was just perfect! From the staff friendliness to the comfort and cleanliness of the rooms to the bar and breakfast service.

4

Jack

20 Feb 2025

·

Stayed 3 nights

The elevators were all under repair

8

Brodie

5 Dec 2024

·

Stayed 6 nights

All was well but they assigned us an ADA room without notifying us first. We didn’t realize it until we had unpacked. Everything is vey low. Desk, sinks, chair etc. otherwise good and the restaurant and bar was convenient.

8

Javier J Rodriguez

9 Oct 2023

·

Stayed 3 nights

I like the cleanliness. The staff was nice service oriented but appeared understaffed. The bar is great but seems dead, not much activity. No service room after hours.

10

Samuel

8 May 2025

·

Stayed 5 nights

Child friendly property with clean, spacious rooms in a great location. Restaurant with many breakfast options.

10

nancy

26 Apr 2025

·

Stayed 2 nights

The staff was extremely nice and helpful. Valet parking expensive but very well worth it and delivered car within fifteen minutes of requesting it. Rooms and accessible shower very comfortable. Perfect location

10

Scot

15 Jan 2024

·

Stayed 3 nights

Beautiful new hotel. Great amenities (nice fitness center, wine in the evenings, coffee and newspapers in the morning). Nice staff!

8

Sayivasantharaj

29 Nov 2023

·

Stayed 2 nights

The hotel is currently undergoing “renovation” and is next to a building site - so the usual “luxury” feel is lacking. The room was noisy. Otherwise, a nice place to stay. Late check-out option was accommodated at half the room rate which is expensive but we had to take it up given a late departing flight.

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Cleanliness

Reviews largely praise clean, well-kept rooms and bathrooms. A few report lapses like trays left out, missed replenishment, or dirty outdoor furniture.

Related guest reviews

10

YEONJOO

10 Nov 2025

·

Stayed 1 night

The staff were really kind, and above all, the room was very fancy and clean. The limo service was also very satisfying.

6

Norman

16 Mar 2025

·

Stayed 4 nights

Fix the damn elevator!!! Why was our room service meal left in our room for over 24 hours and then left in the hallway where we moved it left for another 24 hours?!?

4

Maxine

21 May 2025

·

Stayed 4 nights

The Andaz on 5th in NY is not a luxury hotel. It failed to be luxurious. Our room needed a make over; like old, stained, sofa and two ancient looking pillows. The sofa looks so dingy, that we really didn’t want to sit on it. Though the living room area is spacious, there is no rug or any details to warm up the room. Service did not replace tea mugs daily. Service did not replace water bottles daily. Service did not replace wine or snacks daily. Bedroom AC temp did not match living space temp, one was warm one was super cold. No fold down night service with fresh towels. Patio furniture was filthy. Hallway was freezing!!!! You needed a coat to walk to elevator. Cool bar? Children everywhere! Not cool. For $1300 a night, I was disappointed.

10

Vivian

17 Mar 2025

·

Stayed 4 nights

Staff is kind, friendly, and accommodating! Ready to help you with every need. The rooms exceeded my expectations as far as cleanliness and comfort. My go to hotel when I visit NY!

10

Dante

5 Feb 2024

·

Stayed 1 night

This is a wonderful hotel, upscale clean quiet and the rooms are very spacious, comfortable and clean and the bathroom is immaculate. Will definitely stay again and highly recommend.

10

Samuel

8 May 2025

·

Stayed 5 nights

Child friendly property with clean, spacious rooms in a great location. Restaurant with many breakfast options.

10

Ho Keun

1 Feb 2025

·

Stayed 3 nights

Need to check the wooden floor for the small pieces of tree thorn for injuries

8

Nadia

20 Jul 2025

·

Stayed 1 night

Stayed one night with hubby and it was nice. Staff was pleasant and helpful. The room was clean, big (move around comfortably), and pretty quiet as was the lobby and parts of the hotel I saw. I would consider staying here again.

10

priya

12 Aug 2023

·

Stayed 2 nights

The staff was so accomodating and approachable. Room was always cleaned and stocked

10

Luke

23 Mar 2025

·

Stayed 5 nights

The rooms were big and clean, and the location was very convenient.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are notably spacious for NYC, many modern with high ceilings, views, and comfortable beds; bathrooms are generous. Some guests found them too dark or dated, with occasional noise or design quirks.

Related guest reviews

10

Kiki

30 Apr 2024

·

Stayed 7 nights

Great location. Spacious room. Would prefer enclosed shower with doors for more privacy.

10

Brian

19 Apr 2025

·

Stayed 4 nights

Great place for families to stay! We had a beautiful view overlooking 5th Ave and the library! Great for families and the restaurant food was great too!

6

Sam

3 Aug 2024

·

Stayed 1 night

Room was way too dark and staff was not helpful. Overall stay was average.

8

Erin

19 Sept 2023

·

Stayed 2 nights

This is one of my favorite hotels in NY. The rooms can be dark, but they are very minimalist and clean. Bathrooms are incredibly spacious by NYC standards. The only downside is that they now charge an exorbitant fee for even a modest late checkout, which may make it more cost effective to stay where I have status while in the city.

10

Gonzalo

25 Feb 2024

·

Stayed 1 night

Excellent hotel. The room is spacious and comfortable and the ceiling is very high. The bathroom is beautiful. Location is excellent in 5th avenue in front of NYC public library. And it is very close to Broadway. And the service was very good.

10

Samuel

8 May 2025

·

Stayed 5 nights

Child friendly property with clean, spacious rooms in a great location. Restaurant with many breakfast options.

2

Katrina

10 Nov 2024

·

Stayed 2 nights

Not only was it a small box of a room for two nights at 3000.00!!!!! But the couch “bed” was a once inch spring mattress. The “terrace” has zero furniture and anyone in the floor can walk it and see in your room or bathrooms!

8

Sacha

3 Jul 2024

·

Stayed 3 nights

This was our second stay at the Andaz. Great location, great living area and great terrace. The only reason i'm not giving a 5 star rating is that the room needs a bit of love to fix the damage that was done by visitors.

8

Nadia

20 Jul 2025

·

Stayed 1 night

Stayed one night with hubby and it was nice. Staff was pleasant and helpful. The room was clean, big (move around comfortably), and pretty quiet as was the lobby and parts of the hotel I saw. I would consider staying here again.

10

Mordechai

5 Jun 2025

·

Stayed 3 nights

Overall, the property is a great choice for a short stay. It's centrally located, and the room is modern, spacious, and offers a beautiful view. A major highlight was the exceptionally comfortable bed and pillows. The building itself is very modern, though the lobby tends to be busy, making it difficult to find a quiet spot at times. That said, the staff truly go above and beyond with their service. A nice bonus was the complimentary sparkling water available on the first floor, along with regular bottled water provided upon request. All in all, a great hotel experience.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, accommodating, and helpful. However, reports include an unhelpful concierge, slow responses at times, and high fees for late check-out.

Related guest reviews

10

Victoria

19 May 2025

·

Stayed 3 nights

Staff was amazing!

6

Hannah

10 Sept 2025

·

Stayed 2 nights

Concierge is unhelpful and they all seem to hate their jobs, which says a lot about the hotel’s management. Never anyone to help open a door, or offer a hand if you had extra bags. The features of the room are fine, but everything felt very dated/old. It’s a very expensive room (~$900/night) and there are so many better hotels in NYC. SKIP THIS ONE. People return to a place due to service; I won’t book here again.

10

Vivian

17 Mar 2025

·

Stayed 4 nights

Staff is kind, friendly, and accommodating! Ready to help you with every need. The rooms exceeded my expectations as far as cleanliness and comfort. My go to hotel when I visit NY!

10

Sarah

24 Apr 2023

·

Stayed 3 nights

Excellent staff and customer service!

4

Dalia

8 Jan 2024

·

Stayed 1 night

There were one or two staff that were helpful. Upon checking in, one member of staff was extremely rude, obnoxious, unhelpful and condescending. When asking for extra towels, it took over an hour to arrive. Don't recommend for the price.

8

Javier J Rodriguez

9 Oct 2023

·

Stayed 3 nights

I like the cleanliness. The staff was nice service oriented but appeared understaffed. The bar is great but seems dead, not much activity. No service room after hours.

10

nancy

26 Apr 2025

·

Stayed 2 nights

The staff was extremely nice and helpful. Valet parking expensive but very well worth it and delivered car within fifteen minutes of requesting it. Rooms and accessible shower very comfortable. Perfect location

10

Eric

30 Aug 2025

·

Stayed 3 nights

Awesome service! Great location:)

8

Nadia

20 Jul 2025

·

Stayed 1 night

Stayed one night with hubby and it was nice. Staff was pleasant and helpful. The room was clean, big (move around comfortably), and pretty quiet as was the lobby and parts of the hotel I saw. I would consider staying here again.

10

Mordechai

5 Jun 2025

·

Stayed 3 nights

Overall, the property is a great choice for a short stay. It's centrally located, and the room is modern, spacious, and offers a beautiful view. A major highlight was the exceptionally comfortable bed and pillows. The building itself is very modern, though the lobby tends to be busy, making it difficult to find a quiet spot at times. That said, the staff truly go above and beyond with their service. A nice bonus was the complimentary sparkling water available on the first floor, along with regular bottled water provided upon request. All in all, a great hotel experience.

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AI-generated summary based on recent guest reviews

Location

Prime Midtown spot across from the New York Public Library and near Bryant Park, with easy walks to Times Square and Broadway. Widely considered convenient for sightseeing and business.

Related guest reviews

10

Brian

19 Apr 2025

·

Stayed 4 nights

Great place for families to stay! We had a beautiful view overlooking 5th Ave and the library! Great for families and the restaurant food was great too!

10

Ellen

31 Mar 2025

·

Stayed 2 nights

spacious room in central location

10

Nuvkaran Singh

3 Aug 2024

·

Stayed 3 nights

The property is directly across New York public library. Can walk to Times Square and broadway theater. Also can walk to Empire State Building.

10

Tracy

18 Dec 2024

·

Stayed 1 night

Centrally located to mid-town Manhattan. Easy bag drop off option as we arrived before check in. Nice modern decor.

10

nancy

26 Apr 2025

·

Stayed 2 nights

The staff was extremely nice and helpful. Valet parking expensive but very well worth it and delivered car within fifteen minutes of requesting it. Rooms and accessible shower very comfortable. Perfect location

10

Eric

30 Aug 2025

·

Stayed 3 nights

Awesome service! Great location:)

10

Richard

13 Apr 2025

·

Stayed 2 nights

Loved the room with the very high ceilings. Staff was super friendly and the location was perfect for our stay

10

Mordechai

5 Jun 2025

·

Stayed 3 nights

Overall, the property is a great choice for a short stay. It's centrally located, and the room is modern, spacious, and offers a beautiful view. A major highlight was the exceptionally comfortable bed and pillows. The building itself is very modern, though the lobby tends to be busy, making it difficult to find a quiet spot at times. That said, the staff truly go above and beyond with their service. A nice bonus was the complimentary sparkling water available on the first floor, along with regular bottled water provided upon request. All in all, a great hotel experience.

10

Gavin Robert James

6 Jan 2025

·

Stayed 2 nights

Lovely hotel, great rooms. Great central location for sightseeing.

10

Luke

23 Mar 2025

·

Stayed 5 nights

The rooms were big and clean, and the location was very convenient.

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Dining

Breakfast and the restaurant receive positive feedback, and the bar is handy. Some note the bar lacks atmosphere and that room service is not available late.

Related guest reviews

10

Brian

19 Apr 2025

·

Stayed 4 nights

Great place for families to stay! We had a beautiful view overlooking 5th Ave and the library! Great for families and the restaurant food was great too!

10

Phillip

27 Feb 2023

·

Stayed 3 nights

Great location and cleanliness. Disappointed that the restaurant was moved from the main floor.

10

LuAnn

30 Jan 2023

·

Stayed 1 night

Everything was just perfect! From the staff friendliness to the comfort and cleanliness of the rooms to the bar and breakfast service.

8

Brodie

5 Dec 2024

·

Stayed 6 nights

All was well but they assigned us an ADA room without notifying us first. We didn’t realize it until we had unpacked. Everything is vey low. Desk, sinks, chair etc. otherwise good and the restaurant and bar was convenient.

8

Javier J Rodriguez

9 Oct 2023

·

Stayed 3 nights

I like the cleanliness. The staff was nice service oriented but appeared understaffed. The bar is great but seems dead, not much activity. No service room after hours.

10

Samuel

8 May 2025

·

Stayed 5 nights

Child friendly property with clean, spacious rooms in a great location. Restaurant with many breakfast options.

8

Claire

2 Jan 2024

·

Stayed 5 nights

Modern and stylish Food good and liked having complimentary hospitality Helpful and friendly staff

10

Scot

15 Jan 2024

·

Stayed 3 nights

Beautiful new hotel. Great amenities (nice fitness center, wine in the evenings, coffee and newspapers in the morning). Nice staff!

10

Adrienne

19 Aug 2024

·

Stayed 3 nights

We really enjoyed our stay at the Andaz. For NYC, our room was spacious, clean, had a full size refrigerator and microwave, the bathroom was very nice, everything was very modern!

10

Mordechai

5 Jun 2025

·

Stayed 3 nights

Overall, the property is a great choice for a short stay. It's centrally located, and the room is modern, spacious, and offers a beautiful view. A major highlight was the exceptionally comfortable bed and pillows. The building itself is very modern, though the lobby tends to be busy, making it difficult to find a quiet spot at times. That said, the staff truly go above and beyond with their service. A nice bonus was the complimentary sparkling water available on the first floor, along with regular bottled water provided upon request. All in all, a great hotel experience.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$474
February	US$481
March	US$551
April	US$635
May	US$696
June	US$760
July	US$663
August	US$464
September	US$844
October	US$775
November	US$752
December	US$935

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $1,297	15	16	17 $949	18 $923	19 $958
20 $1,331	21 $1,730	22 $1,712	23 $1,539	24 $1,239	25 $1,011	26 $1,017
27 $812	28 $1,063	29 $1,034	30 $1,014

Su	Mo	Tu	We	Th	Fr	Sa
				1 $708	2 $707	3 $708
4 $525	5 $1,163	6 $1,453	7 $1,302	8 $930	9 $942	10
11 $740	12 $832	13 $1,060	14 $997	15 $824	16 $702	17 $713
18 $998	19	20	21 $901	22 $816	23 $744	24 $856
25 $729	26 $1,153	27	28 $1,082	29 $816	30 $1,028	31

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Monthly average prices

About this property

Location

Guest reviews

Fabulous

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What guests think

Property policies

Check-in instructions

Good to know

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