Premier Inn Birmingham City - Waterloo St

Super well located a short jump from Temple St, Victoria Square and the Cathedral park. The family bed layout was perfect for our family of 4.

Room was small but well laid out. Shelves for easy access to items, a variety of lighting options. We got the 4 person room and one “bed” was a pull out from under the bed. This was firmer and less comfortable than the main double bed and cot. The comforters and sheets were good quality. The room had great air-conditioning, something you don’t always get in the UK. The best part was the location, very central and short walk to New Street train station, and the wonderful breakfast. Selection of coffee, tea, juices, plus fresh made real eggs (scrambled, poached or fried), good mushrooms and grilled tomatoes and beans and meats, croissants/crumpets/toast which can be toasted or warmed by chef, a granola/fruit/yogurt/muesli station. Really everything you could want in an upscale steak house environment. A real pleasure!

Unfortunately we were put in a room that faces the road where there are ongoing roadworks. These went on all through the night, we gave up at 7 am and went for breakfast then headed straight home. The lorries were constantly back and forth with reversing alarms going. I have complained to premier inn but they accept no responsibility for placing guests in rooms while this work continues. Avoid Waterloo Street Birmingham for the time being.

There are many things I like about this hotel. It is centrally located, the staff is super friendly, and the room is well equipped with the kinds of things you need when you travel, especially outlets. And one thing that usually goes unnoticed: the elevators actually operate quickly so that even if you were on the seventh floor, you need an or about being stranded. There are two things that did not rise to the level of everything else. One, the hot breakfast items were not consistently hot. There is a chef preparing them, but the heat lamps under which the ages, etc. are placed are insufficient for keeping them warm. Two, the Internet is one of those irritating kinds where you have to re-sign up every 24 hours whether you use the premium conversion or the normal version. This is not uncommon, but if I knew in advance, I would’ve picked a different hotel. Bottom line: I find it unconscionable to offer that kind of cheap Internet service when clearly most of the clients are business people who want effective Internet. All in all, a good experience. I hope the Hotel reads this and makes two corrections that would make it an excellent experience.

First stay at this hotel. Great locations, friendly staff members, clean and quiet. Love it! Great quality/price ratio.