What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately EUR 21.50 for adults and EUR 19 for children.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements are not detailed.

What accessibility features does the hotel offer for guests with disabilities?

The hotel offers limited wheelchair accessibility, including features such as step-free entrances and accessible public areas.

How is the hotel's location in relation to key landmarks?

The hotel is centrally located in Palermo, just a 3-minute walk from Via Roma and 12 minutes by foot from Teatro Massimo. It is also 0.7 miles from Ballaro Market and 2.9 miles from Palermo Harbour.

What are the policies regarding children staying at the hotel?

Children are allowed at the hotel, and children under 12 years of age do not incur the city tax.

What are the policies for extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 30 per day, and advance request or confirmation is required for availability.

NH Collection Palermo Palazzo Sitano - Comfortable Stay

Average nightly price at NH Collection Palermo Palazzo Sitano by month, last 12 months (USD)
Month	Average price
January	$165
February	$146
March	$183
April	$312
May	$338
June	$276
July	$207
August	$221
September	$340
October	$283
November	$182
December	$170

What guests think

At NH Collection Palermo Palazzo Sitano, reviewers consistently praise the central old town location, friendly staff, comfortable rooms, and strong air conditioning, while noting mixed Wi-Fi, occasional maintenance or housekeeping lapses, and nightlife noise for street-facing rooms.

Breakfast is widely described as very good to excellent. Amenity feedback is mixed, with several reports of a poor or closed gym and spa, and an impersonal bar. The pedestrian setting suits sightseeing but can be loud at night and tricky for car access; light sleepers may prefer interior rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenity feedback is mixed: several guests found the gym poor or closed and noted the spa or steam room out of service. A few mentioned the lack of an inviting outdoor bar area and an impersonal, pricey bar.

Related guest reviews

10

Andrea

Aug 13, 2025

·

Stayed 2 nights

NH Collection Palermo was fantastic! Perfect location, welcoming and helpful staff, and a beautifully comfortable room. The only minor drawback was parking, but everything else more than made up for it. Highly recommend!

10

Filippa

Dec 27, 2025

·

Stayed 5 nights

Vet inget om hållbarhetstänket, men i övrigt ett jättefint hotell med bra placering, bra gym, fina rum, trevlig personal. Rekommenderas!

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8

Edgar

Jul 10, 2025

·

Stayed 3 nights

Overall, we had a nice stay. The staff was very warm & welcoming. We opted to stay in a Jr Suite, which was quite nice. And, unlike all of the other hotels we stayed in while visiting Palermo, this one has decent WiFi and exceptional air conditioning. My only complaint is that the gym and steam room are not currently operational, despite their website claiming otherwise. It is highly likely that we would stay here again, just wish they had an honest/accurate website.

10

Eric

Jul 21, 2022

·

Stayed 2 nights

Emplacement top sur rue piétonne animée avec bars et restaurants. Chambre suite avec balcons très agréable; literie confortable. Petit déjeuner convenable. Bar de l hôtel impersonnel et cher. Très bon séjour

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6

Arian

Nov 5, 2025

·

Stayed 2 nights

Very Bad gym Spa was closed and nobody told is while or after booking Very friendly

10

Christina

Aug 27, 2025

·

Stayed 8 nights

Wir sind ganz begeistert von dem Service und der Ausstattung des Hotels. Das Frühstück ist noch dazu einzigartig.Vielen Dank dafür.

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10

Jodi

May 28, 2025

·

Stayed 3 nights

We had a three night stay in May 2025. Check in was easy and after a small glitch in the room we were immediately moved to another room on the same floor. Staff were friendly and helpful. Location is excellent as a jumping off point. Only element missing might be a nice spot outdoors for an evening or happy hour beverage (rooftop or outside in front of the hotel).

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AI-generated summary based on recent guest reviews

Cleanliness

Guests generally find rooms very clean, with some calling them impeccable and praising housekeeping. A few noted lapses such as missed restocking, minor maintenance wear, and one balcony cleanliness issue.

Related guest reviews

10

alessandro

Feb 26, 2022

·

Stayed 1 night

Bella stanza e pulita, colazione abbondante

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8

RETNO

Feb 22, 2026

·

Stayed 2 nights

Good location, check in was easy. Rooms is clean and it has everything i needed.

8

Justyna

Jan 16, 2022

·

Stayed 3 nights

The hotel service was wxcellent and very friendly. However, I have found a sceleton of a mouse on my balcony and i would have expexted some kind of recompnsation for luck of i fection contro especially that mu 1 year old daughter was playing there

10

Pavel

Dec 27, 2025

·

Stayed 3 nights

This is one of my our NH favorites—lovely and helpful staff, impeccable rooms and a delicious breakfast buffet in the atrium. And the location is perfect for first-time visitors.

10

Veronica

Nov 18, 2025

·

Stayed 1 night

La stanza impeccabile. Il personale super cortese. La colazione ottima

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6

Roberto

Sep 14, 2022

·

Stayed 2 nights

In zona ZTL, bagaglio non recuperato dal personale. Segnalato guasto alla cassaforte, dopo due giorni ancora non funzionante. Wifi praticamente inutile. Infissi da cambiare senza perdere tempo...

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8

Gwenaelle

Aug 27, 2022

·

Stayed 1 night

L’emplacement de l’établissement, la propreté de l’établissement, Le petit déjeuner simple avec des produits locaux et inclus , le personnel de la restauration, ainsi que dans les étages , très bonne qualité prix par rapport à l’offre , Belle salle de bain, grande douche ( voir à refaire les joints )

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8

Kathleen

Sep 26, 2025

·

Stayed 6 nights

Beautiful property, very comfortable room regarding space, bed & temperature. We had a junior suite with balcony. Housekeeping staff needs a bit help. Each day we had to go to the front desk for items they forgot to restock. Otherwise, nice location.

8

David

Oct 10, 2022

·

Stayed 2 nights

The hotel is very convenient for the historic centre of Palermo also an easy walk to Centrale rail station (we went on to Rome by train after our stay). Room was well maintained and very clean. Breakfast was enjoyable but slightly disorganised (had run out of knives at one point on both mornings and plates on one) but the setting, a room clearly part of the old palace with a high arched ceiling, also good coffee individually made, more than made up. Reception staff were pleasant and helpful particularly when we needed help finding the starting point of the free walking tour (fully recommended by the way). We would go back..

10

Claudia

Mar 21, 2022

·

Stayed 2 nights

Bellissimo hotel in pieno centro a Palermo. Non abbiamo avuto bisogno di usare i mezzi pubblici perché era tutto raggiungibile a piedi. Personale eccellente. Benedetta la receptionist ci ha accolto come a casa, dandoci consigli su cosa fare e dove mangiare. Camere spaziose e pulite. Colazione abbondante e di qualità. Assolutamente consigliato!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, many with balconies and strong air conditioning; some highlight great beds and quiet interiors. Street-facing rooms can be very noisy at night, Wi-Fi is mixed, and there are occasional AC failures or dark, small bathrooms.

Related guest reviews

4

Peter

Jun 3, 2022

·

Stayed 1 night

Great location at the main street. Unfortunately our room was facing this street and with party every night we didn't get much sleep. The doors/windows could really be improved to reduce the noise. Air conditioner was not working and the staff didn't really care about it. The room was big and with a nice bathroom and balcony. Our double bed was really two single beds. Fridge/minibar was not really cooling much. Breakfast was okay but nothing too special.

10

Paola

Aug 21, 2025

·

Stayed 1 night

Loved my room with the balcony!

10

Paolo

Apr 17, 2022

·

Stayed 2 nights

Letto comodo e camera ampia e silenziosa.

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6

Meredith

Jul 14, 2022

·

Stayed 2 nights

The location is probably the best part about this property. It is close to most major attractions, and many restaurants and shops. At night on weekends it is incredibly loud because you are right above the major bars. The room was not good. The bathroom had so many things broken, and it was very small and dark. The breakfast was very good.

10

Mike

May 9, 2025

·

Stayed 2 nights

The hotel was excellent. It is located on a bust, dirty street which was quite loud well into the night 2am and later.

10

Lora

Aug 13, 2025

·

Stayed 2 nights

Great location. Friendly staff. Comfortable beds.

10

Paola

Sep 10, 2025

·

Stayed 1 night

What a lovely hotel. I love my balcony view. They made sure all was running perfect for me there. Made feel really good. Left with great memories.

10

Zena

Jul 15, 2022

·

Stayed 2 nights

Awesome place in the centre of Palermo. Bed was so comfortable and great breakfast included. I was told I'd get 10$ ticket for food.. but never received. Would recommend for sure and would return.

8

Edgar

Jul 10, 2025

·

Stayed 3 nights

Overall, we had a nice stay. The staff was very warm & welcoming. We opted to stay in a Jr Suite, which was quite nice. And, unlike all of the other hotels we stayed in while visiting Palermo, this one has decent WiFi and exceptional air conditioning. My only complaint is that the gym and steam room are not currently operational, despite their website claiming otherwise. It is highly likely that we would stay here again, just wish they had an honest/accurate website.

10

Isabel

Jul 7, 2025

·

Stayed 7 nights

This is a really lovely hotel in an amazing street in Palermo. It’s made up from three properties one of which was a monastery. The staff are really lovely the breakfast was excellent and the air conditioning was superb which was fabulous as the temperature was so high. We did the bus tour and visited the cathedral which was amazing. We also did the Mafia tour which was fascinating.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as warm, helpful, and responsive, including quick fixes and easy check-in. However, a few guests reported rude or unhelpful interactions and limited assistance with issues like AC or luggage.

Related guest reviews

4

Peter

Jun 3, 2022

·

Stayed 1 night

Great location at the main street. Unfortunately our room was facing this street and with party every night we didn't get much sleep. The doors/windows could really be improved to reduce the noise. Air conditioner was not working and the staff didn't really care about it. The room was big and with a nice bathroom and balcony. Our double bed was really two single beds. Fridge/minibar was not really cooling much. Breakfast was okay but nothing too special.

10

Regina

Sep 12, 2025

·

Stayed 1 night

Personal agradable y atento

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10

Andrea

Aug 13, 2025

·

Stayed 2 nights

NH Collection Palermo was fantastic! Perfect location, welcoming and helpful staff, and a beautifully comfortable room. The only minor drawback was parking, but everything else more than made up for it. Highly recommend!

10

Pavel

Dec 27, 2025

·

Stayed 3 nights

This is one of my our NH favorites—lovely and helpful staff, impeccable rooms and a delicious breakfast buffet in the atrium. And the location is perfect for first-time visitors.

10

Christian

May 14, 2025

·

Stayed 4 nights

great staff, great service, they take care about every detail, fancy and elegant rooms, perfect housekeeping, very good breakfast, breakfast service did a very good job, very friendly and helpful, reception service absolutely top, great people!

10

Thomas

Aug 17, 2025

·

Stayed 4 nights

Sehr herzlicher Empfang an der Rezeption. Ein kleines Problem mit dem Strom wurde umgehend behoben. Das Frühstück war sehr lecker und vielfältig. Besonders das Brot war lecker. Die Lage in der Nähe vom Hafen ist super. Von dort gelangt man zu Fuß in ca. 10 Minuten zur Kathedrale oder Quadro Canti. In ca. 15 Minuten ist man am Bahnhof. Auch das Zimmer war toll und gut gekühlt. Würde beim nächsten Besuch wiederkommen!

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10

Francisca

Oct 9, 2025

·

Stayed 1 night

Sehr freundlicher Empfang mit Welcome Drink, Frühstück mit hervorragender Auswahl, zuvorkommende und äußerst aufmerksame Mitarbeiter, sehr schönes und ruhiges Zimmer mit Balkon

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6

Roberto

Sep 14, 2022

·

Stayed 2 nights

In zona ZTL, bagaglio non recuperato dal personale. Segnalato guasto alla cassaforte, dopo due giorni ancora non funzionante. Wifi praticamente inutile. Infissi da cambiare senza perdere tempo...

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8

Riaz

Jun 22, 2022

·

Stayed 4 nights

The hotel staff were excellent with us, friendly, offering advice and suggestions. The location was great for basing yourself in Palermo old town.

4

Saul

Sep 19, 2025

·

Stayed 2 nights

After experiencing their wonderful property in Taormina, this hotel was a big letdown. The staff was unfriendly and at times outright rude. Access is very inconvenient—there’s no way to arrive by car, and guests are left to walk at least three blocks with luggage, as the hotel offers no assistance or service to help. Yes, it’s on the main street in Palermo, but that’s about the only positive. Breakfast was just average with limited options, and the night staff in particular were unhelpful and unpleasant. Overall, not what I expected from an NH Collection property.

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AI-generated summary based on recent guest reviews

Location

Central, walkable base in Palermo’s historic core, close to sights, the port, and the station. The lively pedestrian street brings nightlife noise and restricted car access (ZTL), which some found inconvenient.

Related guest reviews

4

Peter

Jun 3, 2022

·

Stayed 1 night

Great location at the main street. Unfortunately our room was facing this street and with party every night we didn't get much sleep. The doors/windows could really be improved to reduce the noise. Air conditioner was not working and the staff didn't really care about it. The room was big and with a nice bathroom and balcony. Our double bed was really two single beds. Fridge/minibar was not really cooling much. Breakfast was okay but nothing too special.

10

Andrea

Aug 13, 2025

·

Stayed 2 nights

NH Collection Palermo was fantastic! Perfect location, welcoming and helpful staff, and a beautifully comfortable room. The only minor drawback was parking, but everything else more than made up for it. Highly recommend!

8

Sarah

Nov 6, 2025

·

Stayed 3 nights

Pleasant room, excellently situated in heart of old town, breakfast extremely good - great staff

6

Meredith

Jul 14, 2022

·

Stayed 2 nights

The location is probably the best part about this property. It is close to most major attractions, and many restaurants and shops. At night on weekends it is incredibly loud because you are right above the major bars. The room was not good. The bathroom had so many things broken, and it was very small and dark. The breakfast was very good.

10

Emmanuel

Jul 25, 2022

·

Stayed 2 nights

très bel établissement, en plein centre ville

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10

Thomas

Aug 17, 2025

·

Stayed 4 nights

Sehr herzlicher Empfang an der Rezeption. Ein kleines Problem mit dem Strom wurde umgehend behoben. Das Frühstück war sehr lecker und vielfältig. Besonders das Brot war lecker. Die Lage in der Nähe vom Hafen ist super. Von dort gelangt man zu Fuß in ca. 10 Minuten zur Kathedrale oder Quadro Canti. In ca. 15 Minuten ist man am Bahnhof. Auch das Zimmer war toll und gut gekühlt. Würde beim nächsten Besuch wiederkommen!

Translate

10

Eric

Jul 21, 2022

·

Stayed 2 nights

Emplacement top sur rue piétonne animée avec bars et restaurants. Chambre suite avec balcons très agréable; literie confortable. Petit déjeuner convenable. Bar de l hôtel impersonnel et cher. Très bon séjour

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8

Riaz

Jun 22, 2022

·

Stayed 4 nights

The hotel staff were excellent with us, friendly, offering advice and suggestions. The location was great for basing yourself in Palermo old town.

8

David

Oct 10, 2022

·

Stayed 2 nights

The hotel is very convenient for the historic centre of Palermo also an easy walk to Centrale rail station (we went on to Rome by train after our stay). Room was well maintained and very clean. Breakfast was enjoyable but slightly disorganised (had run out of knives at one point on both mornings and plates on one) but the setting, a room clearly part of the old palace with a high arched ceiling, also good coffee individually made, more than made up. Reception staff were pleasant and helpful particularly when we needed help finding the starting point of the free walking tour (fully recommended by the way). We would go back..

4

Saul

Sep 19, 2025

·

Stayed 2 nights

After experiencing their wonderful property in Taormina, this hotel was a big letdown. The staff was unfriendly and at times outright rude. Access is very inconvenient—there’s no way to arrive by car, and guests are left to walk at least three blocks with luggage, as the hotel offers no assistance or service to help. Yes, it’s on the main street in Palermo, but that’s about the only positive. Breakfast was just average with limited options, and the night staff in particular were unhelpful and unpleasant. Overall, not what I expected from an NH Collection property.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and variety, with several calling it excellent; a few found it average or occasionally disorganized. The hotel bar was described as impersonal and pricey.

Related guest reviews

10

alessandro

Feb 26, 2022

·

Stayed 1 night

Bella stanza e pulita, colazione abbondante

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8

Gino Fausto

Apr 11, 2022

·

Stayed 3 nights

Ottima posizione, colazione abbondante e meritevole.lo consiglio assolutamente

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6

Meredith

Jul 14, 2022

·

Stayed 2 nights

The location is probably the best part about this property. It is close to most major attractions, and many restaurants and shops. At night on weekends it is incredibly loud because you are right above the major bars. The room was not good. The bathroom had so many things broken, and it was very small and dark. The breakfast was very good.

10

Pavel

Dec 27, 2025

·

Stayed 3 nights

This is one of my our NH favorites—lovely and helpful staff, impeccable rooms and a delicious breakfast buffet in the atrium. And the location is perfect for first-time visitors.

10

Veronica

Nov 18, 2025

·

Stayed 1 night

La stanza impeccabile. Il personale super cortese. La colazione ottima

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10

Francisca

Oct 9, 2025

·

Stayed 1 night

Sehr freundlicher Empfang mit Welcome Drink, Frühstück mit hervorragender Auswahl, zuvorkommende und äußerst aufmerksame Mitarbeiter, sehr schönes und ruhiges Zimmer mit Balkon

Translate

10

Isabel

Jul 7, 2025

·

Stayed 7 nights

This is a really lovely hotel in an amazing street in Palermo. It’s made up from three properties one of which was a monastery. The staff are really lovely the breakfast was excellent and the air conditioning was superb which was fabulous as the temperature was so high. We did the bus tour and visited the cathedral which was amazing. We also did the Mafia tour which was fascinating.

10

Eric

Jul 21, 2022

·

Stayed 2 nights

Emplacement top sur rue piétonne animée avec bars et restaurants. Chambre suite avec balcons très agréable; literie confortable. Petit déjeuner convenable. Bar de l hôtel impersonnel et cher. Très bon séjour

Translate

8

David

Oct 10, 2022

·

Stayed 2 nights

The hotel is very convenient for the historic centre of Palermo also an easy walk to Centrale rail station (we went on to Rome by train after our stay). Room was well maintained and very clean. Breakfast was enjoyable but slightly disorganised (had run out of knives at one point on both mornings and plates on one) but the setting, a room clearly part of the old palace with a high arched ceiling, also good coffee individually made, more than made up. Reception staff were pleasant and helpful particularly when we needed help finding the starting point of the free walking tour (fully recommended by the way). We would go back..

4

Saul

Sep 19, 2025

·

Stayed 2 nights

After experiencing their wonderful property in Taormina, this hotel was a big letdown. The staff was unfriendly and at times outright rude. Access is very inconvenient—there’s no way to arrive by car, and guests are left to walk at least three blocks with luggage, as the hotel offers no assistance or service to help. Yes, it’s on the main street in Palermo, but that’s about the only positive. Breakfast was just average with limited options, and the night staff in particular were unhelpful and unpleasant. Overall, not what I expected from an NH Collection property.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $228	14 $191
15 $124	16 $214	17 $226	18 $226	19 $193	20 $156	21 $152
22 $140	23 $140	24 $168	25 $137	26 $140	27 $192	28 $175
29 $138	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
		1 $132	2 $138	3 $132	4 $149	5 $138
6 $149	7 $138	8 $135	9 $132	10 $135	11 $141	12 $142
13 $132	14 $135	15 $138	16 $153	17 $138	18 $142	19 $146
20 $138	21 $132	22 $135	23 $165	24 $156	25 $152	26 $161
27 $167	28 $179	29 $178	30 $244	31 $291

NH Collection Palermo Palazzo Sitano

Prices for NH Collection Palermo Palazzo Sitano

Monthly average prices

About this property

Location

Room options

Premium Room (Extra Large)

Superior Single Room, Balcony

Premium Room, Balcony

Junior Suite, Balcony (Extra Bed 3 Adults)

Premium Room

Superior Room

Premium Room, Balcony (Extra Large)

Junior Suite, Balcony

Superior Room, Balcony

Suite, Balcony

Guest reviews of NH Collection Palermo Palazzo Sitano

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about NH Collection Palermo Palazzo Sitano

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