St Pancras London, Autograph Collection
US$461
/ night
Avg. for September
Select dates to see prices and availability
US$461
/ night
Avg. for September
Monthly average prices
Nightly prices at St Pancras London, Autograph Collection average US$314 in the cheapest month (January) and US$531 in the most expensive month (June), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$314 |
| February | US$357 |
| March | US$340 |
| April | US$424 |
| May | US$387 |
| June | US$531 |
| July | US$497 |
| August | US$349 |
| September | US$461 |
| October | US$437 |
| November | US$450 |
| December | US$422 |
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Sept · US$461
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Most expensive: June (~US$531)
Cheapest: January (~US$314)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. This Victorian hotel also features co...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. This Victorian hotel also features complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has 4850 square feet (451 square meters) of space consisting of conference space and 12 meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Enjoy British cuisine at Booking Office 1869, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 245 individually decorated guestrooms, featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Location
A stay at St. Pancras London, Autograph Collection ® places you in the heart of London, a 4-minute drive from The British Museum and 8 minutes from Big Ben. This luxury hotel is 2.8 mi (4.4 km) from London Eye and 2.9 mi (4.7 km) from Hyde Park.
What's nearby
British Library(0.1 Miles)
University College London(0.5 Miles)
Russell Square(0.6 Miles)
Tottenham Court Road(0.9 Miles)
The British Museum(1 Miles)
City, University of London(1.1 Miles)
Camden Markets(1.1 Miles)
Regent's Park(1.1 Miles)
Portland Place(1.2 Miles)
Oxford Street(1.2 Miles)
Regent Street(1.3 Miles)
Royal Opera House(1.4 Miles)
The Strand(1.5 Miles)
Covent Garden Market(1.5 Miles)
Madame Tussauds Wax Museum(1.5 Miles)
London City Airport (LCY)(10.7 Miles)
Heathrow Airport (LHR)(18.9 Miles)
Gatwick Airport (LGW)(55 Miles)
Luton Airport (LTN)(34.1 Miles)
Stansted Airport (STN)(40.5 Miles)
Parking
Restaurant
Swimming pool
Room service
Valet parking
Dry cleaning
Location
Euston Road, King's Cross, London, England, United Kingdom
British Library (0.1 Miles)
University College London (0.5 Miles)
Russell Square (0.6 Miles)
Tottenham Court Road (0.9 Miles)
The British Museum (1 Miles)
City, University of London (1.1 Miles)
Guest reviews
8.1
Very good
Based on 1,571 verified reviews
Who stays here?
Business
20%
Couple
46%
Family
18%
Group
9%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
St Pancras London, Autograph Collection impresses guests with its magnificent historic architecture and exceptionally convenient location beside St Pancras and King’s Cross, while feedback on rooms and service varies from outstanding to underwhelming depending on wing, view, and experience.
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What guests think
St Pancras London, Autograph Collection impresses guests with its magnificent historic architecture and exceptionally convenient location beside St Pancras and King’s Cross, while feedback on rooms and service varies from outstanding to underwhelming depending on wing, view, and experience.
Many appreciate friendly, professional staff, striking bar and restaurant spaces, a relaxing spa and pool, and, in some cases, spacious rooms with station views. Recurring drawbacks include check-in delays, inconsistent service and housekeeping, internal or dark rooms with dated fittings, firm mattresses or noise for some, occasional odors, patchy Wi-Fi, and mixed breakfast execution. Overall, expect memorable public spaces and amenities, with experiences shaped by room assignment and timing.
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AI-generated summary based on recent guest reviews
Facilities
Guests highlight the atmospheric bar and restaurant areas, plus a relaxing spa and pool. Some note the spa is small or cold, occasional closures, and a basic or limited gym.
Related guest reviews
8
derren
25 Sept 2023
·
Stayed 5 nights
Great property but they need to invest in a proper gym!!!
Great property but they need to invest in a proper gym!!!
10
Lydia
21 Feb 2025
·
Stayed 1 night
We had looked forward to a special celebratory evening. We were greeted in the room by complimentary macaroons & drinks. The TV wasn't working and after a 2nd failed visit by the technician, the receptionist immediately upgraded us to a superior suite. Chocolates & bubbly were sent to the room. It was our one evening there and we felt very special. The pool and spa area feels luxurious. We opted to have breakfast in the beautiful high celing booking office. The food was great and the setting incredible. Thoroughly enjoyed our stay!
We had looked forward to a special celebratory evening. We were greeted in the room by complimentary macaroons & drinks. The TV wasn't working and after a 2nd failed visit by the technician, the receptionist immediately upgraded us to a superior suite. Chocolates & bubbly were sent to the room. It was our one evening there and we felt very special. The pool and spa area feels luxurious. We opted to have breakfast in the beautiful high celing booking office. The food was great and the setting incredible. Thoroughly enjoyed our stay!
10
Eva
21 Oct 2025
·
Stayed 1 night
Very enjoyable trip, the room was very spacious and absolutely loved the spa. Breakfast was good but personally I would prefer a buffet style.
Very enjoyable trip, the room was very spacious and absolutely loved the spa. Breakfast was good but personally I would prefer a buffet style.
8
Melanie
20 Sept 2025
·
Stayed 2 nights
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
8
Lynn
23 Sept 2025
·
Stayed 1 night
Loved the spa and the history of the hotel. Room clean but as on top floor of Barlow house was very dark which I didn’t like much.
Loved the spa and the history of the hotel. Room clean but as on top floor of Barlow house was very dark which I didn’t like much.
10
Barbara
10 Feb 2024
·
Stayed 1 night
Absolutely wonderful hotel. Great service, staff at St Pancras Renaniance friendly, attentive and accommodating. The restaurant the Booking Office is just wonderful great ambience and decor, notbtonmentuon rhe food. Gym is state of the art. Spa looks great unfortunately only used the swimming pool and gym.
Absolutely wonderful hotel. Great service, staff at St Pancras Renaniance friendly, attentive and accommodating. The restaurant the Booking Office is just wonderful great ambience and decor, notbtonmentuon rhe food. Gym is state of the art. Spa looks great unfortunately only used the swimming pool and gym.
6
Gillian
28 Mar 2023
·
Stayed 3 nights
Spa poor service, cold pool. Reception staff hit and miss, poor communication. Limited food and drink options.
Spa poor service, cold pool. Reception staff hit and miss, poor communication. Limited food and drink options.
4
Darren
20 Feb 2023
·
Stayed 1 night
Rooms need up dating, peeling vaneer on furniture. Rooms are very basic and small. Spa is tiny. The hotel is a letdown. The restaurant wasn't open on sunday. Not worth the money at all.
Rooms need up dating, peeling vaneer on furniture. Rooms are very basic and small. Spa is tiny. The hotel is a letdown. The restaurant wasn't open on sunday. Not worth the money at all.
10
Henri
29 Mar 2025
·
Stayed 1 night
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
8
Conan
8 May 2024
·
Stayed 2 nights
It is a nice hotel in a very good location! We really enjoy spa and pool, which was the best part of the hotel.
It is a nice hotel in a very good location! We really enjoy spa and pool, which was the best part of the hotel.
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AI-generated summary based on recent guest reviews
Cleanliness
Many report clean, well-kept spaces, but recurring issues include strong odors in corridors or towels and occasional rooms with musty smells, stained or worn furnishings. Standards feel inconsistent across wings and floors.
Related guest reviews
10
Khuram
16 Sept 2024
·
Stayed 2 nights
Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.
Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.
4
Jari
9 Jul 2023
·
Stayed 1 night
Staircase smell is something else, so bad. Bathroom door rotten, has sucked water over years, growing mold. Service below average, internet not working, queues to bfst.....
Staircase smell is something else, so bad. Bathroom door rotten, has sucked water over years, growing mold. Service below average, internet not working, queues to bfst.....
6
Torch W
8 Aug 2025
·
Stayed 2 nights
We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.
We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.
6
Camila
14 Apr 2025
·
Stayed 1 night
The good thing about the room it is quite big but the bad thing is that it smell like moldy and I wouldn’t stay there again because of that. The hotel is beautiful and the staff are very nice. Breakfast was very good. I would come back only for food, unfortunately not to stay.
The good thing about the room it is quite big but the bad thing is that it smell like moldy and I wouldn’t stay there again because of that. The hotel is beautiful and the staff are very nice. Breakfast was very good. I would come back only for food, unfortunately not to stay.
10
Neil
30 Oct 2025
·
Stayed 1 night
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
6
Judy
29 Jun 2025
·
Stayed 1 night
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
10
John
10 Sept 2025
·
Stayed 1 night
Room is clean and large room by London standards
Room is clean and large room by London standards
6
Gia
10 Jun 2024
·
Stayed 2 nights
I canceled my second booking. This hotel is of course making the most of its location and gorgeous facade. But there was tape over buttons in the lift, one door clearly not working properly as it would nearly not open, the room had a tear in the couch and carpet (with stains) and something was still stuck to the toilet seat. The tissue box had a total of 5 tissues in it. Room service comes with a £5(!) tray fee then an addition percentage service fee, wifi is £15(!) per day. The staff were amazing, going to the extent of bringing up a small fridge as I had perishable items, but I’m still waiting on the box of tissues…
I canceled my second booking. This hotel is of course making the most of its location and gorgeous facade. But there was tape over buttons in the lift, one door clearly not working properly as it would nearly not open, the room had a tear in the couch and carpet (with stains) and something was still stuck to the toilet seat. The tissue box had a total of 5 tissues in it. Room service comes with a £5(!) tray fee then an addition percentage service fee, wifi is £15(!) per day. The staff were amazing, going to the extent of bringing up a small fridge as I had perishable items, but I’m still waiting on the box of tissues…
6
Donna
27 Apr 2025
·
Stayed 1 night
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
4
Danekah
24 Dec 2022
·
Stayed 19,349 nights
The staff was not friendly or helpful at all, no info was given, no one answered the phones, room wasn’t very clean, house keeping did not come, was very disappointing especially with how pricy it was. Wouldn’t stay here or recommend in the future. Needs updating also
The staff was not friendly or helpful at all, no info was given, no one answered the phones, room wasn’t very clean, house keeping did not come, was very disappointing especially with how pricy it was. Wouldn’t stay here or recommend in the future. Needs updating also
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AI-generated summary based on recent guest reviews
Rooms
Room experiences vary widely: some are spacious and comfortable with station views, while others feel dark or internal, dated or basic, with very firm beds or noise from the station. Wi-Fi and in-room features can be unreliable.
Related guest reviews
6
Rachel
30 Oct 2025
·
Stayed 4 nights
Definitely not a 5 star hotel. Beautiful, historic property, but my premium king was essentially an interior room facing the train station giving no natural light or privacy, and the mattress was the firmest I've ever encountered anywhere in my life.
Definitely not a 5 star hotel. Beautiful, historic property, but my premium king was essentially an interior room facing the train station giving no natural light or privacy, and the mattress was the firmest I've ever encountered anywhere in my life.
10
Paul
11 Jan 2023
·
Stayed 1 night
The welcome was amazing and the downstairs facilities were fabulous. The deluxe rooms were a bit underwhelming and did not live up to expectations. No extra pillows, biscuits for tea and decor and furnishings like a premier inn. After seeing downstairs I expected better especially for the cost
The welcome was amazing and the downstairs facilities were fabulous. The deluxe rooms were a bit underwhelming and did not live up to expectations. No extra pillows, biscuits for tea and decor and furnishings like a premier inn. After seeing downstairs I expected better especially for the cost
6
Christopher
26 Jul 2025
·
Stayed 1 night
We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.
We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.
10
Sam
6 Jan 2025
·
Stayed 1 night
Magnificent building, lobby and bar / breakfast area with fantastic view across to the Eurostar platforms. Staff incredibly friendly and attentive. Rooms in the modern block are clean and comfortable but not as splendid as the old part of the building. Overall, throughly recommended.
Magnificent building, lobby and bar / breakfast area with fantastic view across to the Eurostar platforms. Staff incredibly friendly and attentive. Rooms in the modern block are clean and comfortable but not as splendid as the old part of the building. Overall, throughly recommended.
6
Behzad
21 Sept 2023
·
Stayed 4 nights
Cleanliness was good. The charging outlets and TV did not work properly either. There were no outlets in the bathroom to use for the hair dryer. The window was very small which provided a limited natural light source. The images on the site are misleading, presenting much larger windows. Location of hotel is good, close walking distance to train and tube station.
Cleanliness was good. The charging outlets and TV did not work properly either. There were no outlets in the bathroom to use for the hair dryer. The window was very small which provided a limited natural light source. The images on the site are misleading, presenting much larger windows. Location of hotel is good, close walking distance to train and tube station.
6
Peter
22 Jul 2025
·
Stayed 1 night
Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.
Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.
6
Judy
29 Jun 2025
·
Stayed 1 night
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
The St. Pancras Hotel looks very impressive on the outside and is of course a major London landmark. The inside, however, needs some upgrading. The hotel lobby looks very grand, but skimps on customer service: there is no porter outside to help with luggage. The concierge desks have large, prominent space in the front of the lobby but never seem to be staffed. The check-in stations are relegated to the side of the lobby, along with couches crammed into a narrow alley to make space for the bar and drinks area in the middle of the lobby, forcing guests to queue up in the narrow space afforded them while dodging waiters and other guests going by. The hotel room is clean and spacious, but looks like a throw back to a 1990s room with old carpet that smells strongly of cleaning products, furniture whose laminate is peeling off in large chunks, a bathroom door that's on a spring that won't stay open, no ventilation in the bathroom, and very old fashioned bathtub/shower combo that has one of those glass half doors that never do much to shield water splash but make getting in and out of the steep bathtub difficult. The window overlooking the Eurostar platform in the St Pancras station is sort of cool, but is quite dirty and the constant noise from the station makes going to sleep a bit difficult. All of this for over $500 a night does not really live up to Marriott's usual standards. Staff are very friendly, which is a bright spot of an otherwise forgettable stay.
6
Melinda
15 May 2024
·
Stayed 2 nights
The WiFi network connection was down for 3 days. Food was very bland and small portions with high $$$
The WiFi network connection was down for 3 days. Food was very bland and small portions with high $$$
6
Stacey
5 Dec 2022
·
Stayed 4 nights
Gorgeous building both exterior and interior. Loved being near the train station, many stores for snacks/coffee, light shopping. Underground stop couldn’t have been closer. The room was very basic, felt like a budget hotel. Bed was hard as a rock. Did have a Nespresso machine and robes/slippers for use. I did not feel the room was worth the price paid. We paid for “Deluxe Room, Non Smoking (Barlow Wing)”
Gorgeous building both exterior and interior. Loved being near the train station, many stores for snacks/coffee, light shopping. Underground stop couldn’t have been closer. The room was very basic, felt like a budget hotel. Bed was hard as a rock. Did have a Nespresso machine and robes/slippers for use. I did not feel the room was worth the price paid. We paid for “Deluxe Room, Non Smoking (Barlow Wing)”
6
Fabienne
22 May 2024
·
Stayed 1 night
Amazing opportunity to look inside this fantastic building - take a look at the grand staircase. We stayed in one of the modern rooms which was nicely appointed and quite large. Tricky to get the lights to do what you want and the aircon controls were a bit strange. I had it turned off as it is quite loud and it came on of its own accord half way through the night... Also a very bright floor level light in the bathroom that you can't turn off at night and only dims when you leave the room. Breakfast was nothing special, buffet quite ordinary, cooked to order arrived quickly but mine wasn't nice at all - too much salt in the scrambled egg, not crispy bacon and soggy mushrooms. Still, super convenient for Eurostar and a joy to be in such stunning surroundings.
Amazing opportunity to look inside this fantastic building - take a look at the grand staircase. We stayed in one of the modern rooms which was nicely appointed and quite large. Tricky to get the lights to do what you want and the aircon controls were a bit strange. I had it turned off as it is quite loud and it came on of its own accord half way through the night... Also a very bright floor level light in the bathroom that you can't turn off at night and only dims when you leave the room. Breakfast was nothing special, buffet quite ordinary, cooked to order arrived quickly but mine wasn't nice at all - too much salt in the scrambled egg, not crispy bacon and soggy mushrooms. Still, super convenient for Eurostar and a joy to be in such stunning surroundings.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, yet service reliability is uneven, with reports of slow or chaotic check-in, unresponsive phones, billing mistakes, lost bags, and rigid luggage storage policies. Experiences differ notably by team and time.
Related guest reviews
2
yi jen
3 Jul 2025
·
Stayed 2 nights
I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.
I stayed here in early May and am still dealing with unresolved issues in July. The hotel charged both me and the third-party platform for my stay, and it took multiple follow-ups before they realised their mistake. Every time I pointed out an error, their first response was to deny it rather than investigate. When I requested a receipt, it took three separate attempts before I received the correct one – only after calling and confirming every line item. They also charged me an additional accommodation fee, which they again initially denied before finally agreeing to refund. Throughout this entire process, the hotel made numerous operational errors and never provided any proactive updates, despite repeatedly promising to do so. They offered Bonvoy points as a goodwill gesture but, even weeks after confirming my refund, I have yet to receive them. For a five-star hotel, the lack of professionalism, communication, and accountability was extremely disappointing. I would not recommend staying here if you expect reliable service and efficient issue resolution.
2
Oisin
3 Dec 2024
·
Stayed 1 night
Reception can't answer the phone, tried to call multiple times with queries and got hung up on mid call while trying to resolve issues. Very poor customer service, rude and unhelpful
Reception can't answer the phone, tried to call multiple times with queries and got hung up on mid call while trying to resolve issues. Very poor customer service, rude and unhelpful
10
Mary
2 Mar 2025
·
Stayed 1 night
This was an amazing stay. Everyone was so friendly and helpful. Gordon on concierge booked a table at a recommended restaurant before I even turned round! Comfortable room and bed. Great shower Breakfast excellent. Excellent location close to King’s Cross and St Pancras stations. Would stay again
This was an amazing stay. Everyone was so friendly and helpful. Gordon on concierge booked a table at a recommended restaurant before I even turned round! Comfortable room and bed. Great shower Breakfast excellent. Excellent location close to King’s Cross and St Pancras stations. Would stay again
4
Christopher
10 Aug 2024
·
Stayed 2 nights
Check-in was a nightmare. Room wasn't ready. We were moved to a different room which wasn't suitable. Had to make numerous visits to the front desk. One 'gentleman' was incredibly unhelpful and awkward. They actually gave us a bottle of sparkling wine as an apology and then took it away when we left the room briefly. Pictures on Expedia's website do not match the actual suite I booked. Bathroom was tiny. I'd actually dispute it was a 'suite.' Basically a slightly larger room. Chambers Club was OK although the food offerings were pretty limited. Extremely expensive for the room provided. Could have stayed at The Dorchester for less money.
Check-in was a nightmare. Room wasn't ready. We were moved to a different room which wasn't suitable. Had to make numerous visits to the front desk. One 'gentleman' was incredibly unhelpful and awkward. They actually gave us a bottle of sparkling wine as an apology and then took it away when we left the room briefly. Pictures on Expedia's website do not match the actual suite I booked. Bathroom was tiny. I'd actually dispute it was a 'suite.' Basically a slightly larger room. Chambers Club was OK although the food offerings were pretty limited. Extremely expensive for the room provided. Could have stayed at The Dorchester for less money.
2
Lachmi
17 Oct 2023
·
Stayed 2 nights
The service was terrible. I shelled out a lot of money to stay in this expensive hotel with my daughter, and it was such a waste. When I checked in, I was told my bags would be sent directly to my room (I wasn't even asked about this or given the option to take my bags myself, which we could easily have done), but they never came even after repeated enquiries. I finally went down after about an hour and got them myself. The spa was too crowded and we were told not to use the lockers as they were full. The water in the shower in the evening was lukewarm and not hot, so we couldn't even enjoy a hot shower at night before bed. When I checked out, nobody came to help me with my bags until I was out of the hotel and my Uber driver had arrived and he could help put my bag in the trunk. It was only then that someone from the hotel came up to me to offer help with my bag (obviously hoping for a tip), but by then, I was so disappointed that I told him not to bother. Overall, it was a lousy stay. I feel so cheated.
The service was terrible. I shelled out a lot of money to stay in this expensive hotel with my daughter, and it was such a waste. When I checked in, I was told my bags would be sent directly to my room (I wasn't even asked about this or given the option to take my bags myself, which we could easily have done), but they never came even after repeated enquiries. I finally went down after about an hour and got them myself. The spa was too crowded and we were told not to use the lockers as they were full. The water in the shower in the evening was lukewarm and not hot, so we couldn't even enjoy a hot shower at night before bed. When I checked out, nobody came to help me with my bags until I was out of the hotel and my Uber driver had arrived and he could help put my bag in the trunk. It was only then that someone from the hotel came up to me to offer help with my bag (obviously hoping for a tip), but by then, I was so disappointed that I told him not to bother. Overall, it was a lousy stay. I feel so cheated.
4
Rena A
9 Jun 2025
·
Stayed 1 night
It’s a beautiful building with some stunning features but I honestly can’t say anything good about the service. There was a mixup on checkin that caused our room not to be ready until 4:30; the waiters and bartenders in the bar were rude and inattentive and most of the doormen didn’t seem to know what they were doing. Very disappointing stay. We did have one very kind person who checked us out; we appreciated that. We loved our room in the old part of the building with its view of the train station and high ceilings but one of the tv’s didn’t work and the finishes need a refresh.
It’s a beautiful building with some stunning features but I honestly can’t say anything good about the service. There was a mixup on checkin that caused our room not to be ready until 4:30; the waiters and bartenders in the bar were rude and inattentive and most of the doormen didn’t seem to know what they were doing. Very disappointing stay. We did have one very kind person who checked us out; we appreciated that. We loved our room in the old part of the building with its view of the train station and high ceilings but one of the tv’s didn’t work and the finishes need a refresh.
10
Neil
30 Oct 2025
·
Stayed 1 night
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
10
michael
16 Jun 2025
·
Stayed 1 night
Having gained reward credit from Hotels.com I booked the room for a bargain price.The reception didn’t realise this and charged my card the full amount,until I reminded him and I was refunded. That was the only complication of an excellent stay.
Having gained reward credit from Hotels.com I booked the room for a bargain price.The reception didn’t realise this and charged my card the full amount,until I reminded him and I was refunded. That was the only complication of an excellent stay.
6
Tashon
7 Jul 2024
·
For the price tag and its reputation, I expected this hotel to provide exceptional service. It was lack luster at best. It started immediately at check-in. The receptionist handed Me the key to the room without sharing where anything was. This hotel is massage and I had to ask where the elevators were and where I could find the amenities. I would say this should be basic customer service. I ordered room service (a sandwich, etc) and was told to call to let them know that I was finished with my tray. I ate half of my sandwich and decided to eat the remainder later that evening. I left the room for a little bit, but upon my return, my food was gone. I had not asked them to remove my food. Upon my return to the states, I see some additional pending charges on my account that were not in my bill when I checked out. I expect for this to be an issue that I will need to address soon. I am so disappointed by the service at this hotel. Although historic and beautiful, I am hard pressed to recommend it to anyone.
For the price tag and its reputation, I expected this hotel to provide exceptional service. It was lack luster at best. It started immediately at check-in. The receptionist handed Me the key to the room without sharing where anything was. This hotel is massage and I had to ask where the elevators were and where I could find the amenities. I would say this should be basic customer service. I ordered room service (a sandwich, etc) and was told to call to let them know that I was finished with my tray. I ate half of my sandwich and decided to eat the remainder later that evening. I left the room for a little bit, but upon my return, my food was gone. I had not asked them to remove my food. Upon my return to the states, I see some additional pending charges on my account that were not in my bill when I checked out. I expect for this to be an issue that I will need to address soon. I am so disappointed by the service at this hotel. Although historic and beautiful, I am hard pressed to recommend it to anyone.
8
Richard
23 Jun 2025
·
Stayed 1 night
Arrived to check in - waited 10 mins or so. Room wasn’t ready, which is fine, but when I came back, had to wait another 10 mins and then reception weren’t sure if my bag was with them or taken up to my room. It wasn’t in my room so had to ring down (twice) to chase it as I was in a rush, so another 20 mins before I could even change. Also, the rooms have no iron, just a hand-held steamer which really didn’t cut the mustard so felt vaguely scruffy as I went out for the evening. Hotel is magnificent, in a convenient location, and I’m sure the issues I experienced were one-offs but when paying over £400 for a room, expect better.
Arrived to check in - waited 10 mins or so. Room wasn’t ready, which is fine, but when I came back, had to wait another 10 mins and then reception weren’t sure if my bag was with them or taken up to my room. It wasn’t in my room so had to ring down (twice) to chase it as I was in a rush, so another 20 mins before I could even change. Also, the rooms have no iron, just a hand-held steamer which really didn’t cut the mustard so felt vaguely scruffy as I went out for the evening. Hotel is magnificent, in a convenient location, and I’m sure the issues I experienced were one-offs but when paying over £400 for a room, expect better.
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AI-generated summary based on recent guest reviews
Location
Exceptional for rail travel, with immediate access to St Pancras International, King’s Cross and the Tube; ideal for Eurostar departures. Handy for getting around London and beyond.
Related guest reviews
10
Lee
27 May 2024
·
Stayed 1 night
Beautiful hotel with excellent service. Couldn’t be more convenient for Eurostar. Food in the restaurant is also excellent.
Beautiful hotel with excellent service. Couldn’t be more convenient for Eurostar. Food in the restaurant is also excellent.
10
ANGEL ARTURO
23 Jun 2023
·
Stayed 3 nights
Excellent location with access to all means of transportation including the Eurostar train at St Pancras International and most subway lines at Kings Cross station. This hotel is a hub for someone who wants to move around and get know all of London. Staff is friendly, service excellent, price affordable and food delicious. Their restaurant named Booking Office 1869 is elegant and stylish. You can also enjoy food and relax at their indoor patio or an outdoor terrace. They have a spa too. This hotel is one of the best things in London.
Excellent location with access to all means of transportation including the Eurostar train at St Pancras International and most subway lines at Kings Cross station. This hotel is a hub for someone who wants to move around and get know all of London. Staff is friendly, service excellent, price affordable and food delicious. Their restaurant named Booking Office 1869 is elegant and stylish. You can also enjoy food and relax at their indoor patio or an outdoor terrace. They have a spa too. This hotel is one of the best things in London.
10
Betty
24 Mar 2025
·
Stayed 5 nights
The location was fantastic to get around London and outside of London. The hotel was beautiful.
The location was fantastic to get around London and outside of London. The hotel was beautiful.
10
Jennifer
6 Sept 2024
·
Stayed 1 night
We loved our stay. We chose a quiet room over a view room. Our room was very quiet and the bed was comfortable. The Booking Room bar and restaurant is one of the most beautiful places we have ever seen. The colors and lighting were so pretty! We picked this hotel for its close proximity to the St. Pancras train station for our trip London to Paris by rail. Fantastic choice! You walk right out of the hotel and into the station. Highly recommend!
We loved our stay. We chose a quiet room over a view room. Our room was very quiet and the bed was comfortable. The Booking Room bar and restaurant is one of the most beautiful places we have ever seen. The colors and lighting were so pretty! We picked this hotel for its close proximity to the St. Pancras train station for our trip London to Paris by rail. Fantastic choice! You walk right out of the hotel and into the station. Highly recommend!
10
David
20 May 2023
·
Stayed 4 nights
Excellent stay, centrally located for London, Rail and Eurostar connections.
Excellent stay, centrally located for London, Rail and Eurostar connections.
10
Heather
22 Feb 2025
·
Stayed 1 night
We used this hotel the night before we were on the Eurostar, it was a great hotel. The room was lovely.Lovely breakfast in a superb room. Access through the hotel to the Eurostar,
We used this hotel the night before we were on the Eurostar, it was a great hotel. The room was lovely.Lovely breakfast in a superb room. Access through the hotel to the Eurostar,
8
Gary
28 Nov 2025
·
Stayed 1 night
Great stay, staff were courteous and helpful. Spacious room and perfect location for trip on the Eurostar.
Great stay, staff were courteous and helpful. Spacious room and perfect location for trip on the Eurostar.
10
Jacqueline
6 Aug 2025
·
Stayed 1 night
Great location and walkable to many things.
Great location and walkable to many things.
10
Jonathan
23 Jun 2025
·
Stayed 7 nights
Hotel is gorgeous and INCREDIBLY convenient!!
Hotel is gorgeous and INCREDIBLY convenient!!
10
carol
5 Jun 2025
·
Stayed 1 night
We had a very early train to catch and we only had to walk out the side door and we’re at the train station and felt very safe and a awesome hotel and staff.
We had a very early train to catch and we only had to walk out the side door and we’re at the train station and felt very safe and a awesome hotel and staff.
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AI-generated summary based on recent guest reviews
Dining
The Booking Office and on-site bars receive praise and many enjoy breakfast, but multiple reviews cite slow or incorrect orders, cold items, or last-minute venue closures. Overall food quality and service feel inconsistent.
Related guest reviews
10
Graham
19 Dec 2022
·
Stayed 1 night
Everything was as described, very clean and pristine. No evening dinner option, bar did have food available. Staff very helpful and cooperative. Very bell maintained and historic ambience maintained with a modern perspective.
Everything was as described, very clean and pristine. No evening dinner option, bar did have food available. Staff very helpful and cooperative. Very bell maintained and historic ambience maintained with a modern perspective.
10
Sukju
26 Jan 2025
·
Stayed 1 night
Clean, spacious room. Good breakfast.
Clean, spacious room. Good breakfast.
8
Melanie
20 Sept 2025
·
Stayed 2 nights
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.
8
Michael
2 Nov 2023
·
Stayed 1 night
Our chief reason for choosing the St Pancras Renaissance Hotel is its location - being within St Pancras station itself makes it spectacularly convenient if connecting to trains from there, most notably the Eurostar. The Hotel itself is well appointed, with a good range of breakfast available. On this occasion we also enjoyed Tea with very acceptable Scones with Jam & Cream in the cafe area opposite reception. Overall, we would certainly use the hotel again if connecting onto transport from St Pancras.
Our chief reason for choosing the St Pancras Renaissance Hotel is its location - being within St Pancras station itself makes it spectacularly convenient if connecting to trains from there, most notably the Eurostar. The Hotel itself is well appointed, with a good range of breakfast available. On this occasion we also enjoyed Tea with very acceptable Scones with Jam & Cream in the cafe area opposite reception. Overall, we would certainly use the hotel again if connecting onto transport from St Pancras.
8
Anthony
1 Jan 2023
·
Stayed 19,357 nights
Great hotel and location. Buffet breakfast was extensive but I had scrambled eggs and bacon and both were cold.
Great hotel and location. Buffet breakfast was extensive but I had scrambled eggs and bacon and both were cold.
10
Neil
30 Oct 2025
·
Stayed 1 night
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
From the moment we arrived we knew the experience would be special. Check-in was just lovely, with a group of engaging, warm individuals who never lost sight of their professionalism. That continued throughout our stay with every staff member we encountered, always providing unconditional commitment to service, without ever being forced or false. Our room and the entire hotel were immaculate. Excellent menu choices for both dinner and breakfast, combining tradition with outstanding equality. Impossible to fault, thank you.
10
Henri
29 Mar 2025
·
Stayed 1 night
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
Very lovely stay at St. Pancras Renaissance hotel. Staff were great, friendly and attentive. Spa was lovely and relaxing. Best massage i've ever had! Booking office restaurant was great too.
8
Sam
1 Jul 2024
·
Stayed 1 night
Fantastic, iconic hotel in a great location. Epic size and stature, amazing reception and bar architecture. Lovely staff and vibrant atmosphere. Restaurant food was delicious, although continental and cooked breakfast was disappointing given the quality of food at restaurant the previous night. Definitely stay at hotel again, maybe have breakfast elsewhere
Fantastic, iconic hotel in a great location. Epic size and stature, amazing reception and bar architecture. Lovely staff and vibrant atmosphere. Restaurant food was delicious, although continental and cooked breakfast was disappointing given the quality of food at restaurant the previous night. Definitely stay at hotel again, maybe have breakfast elsewhere
6
Donna
27 Apr 2025
·
Stayed 1 night
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
There was an incredibly pungent smell in the hallway on the floor we were staying in that was pretty overwhelming and during the night the air vent pushed out another weird but sweeter smell something like you’d see in a Vegas hotel or Disney when they pump “smells” into the air. We booked the hotel as we had dinner reservations at the Booking Office and Gothic Bar. About 2hrs before we arrived the Gothic Bar cancelled our reservation due to a private event and the food and service at the Booking Office was just terrible. The reason I’m sharing this is because you are cobranded with both establishments and it just looks really bad. I should not have had to leave the hotel to get a decent meal and a drink at another bar. Not what I was expecting from an establishment that’s considered a higher end property. I would love to chat with someone about this if there’s an opportunity. I’m not even sure who to talk to about the Booking Office experience and the substandard food and service - which included one of our party having to go to the bar to get a glass of water and wine as they forgot to come back after bringing us a drink menu. All of it was pretty disappointing.
2
phillip
29 Sept 2024
·
Stayed 1 night
The tv kept freezing and our breakfast was a disaster. Waited over 1hour for food which was cold with burnt as well as a un cooked toast. We were celebrating a special occasion which was ruined. The staff were great and helpful but the hotel needs to provide a decent service. Not even worth a 3 star
The tv kept freezing and our breakfast was a disaster. Waited over 1hour for food which was cold with burnt as well as a un cooked toast. We were celebrating a special occasion which was ruined. The staff were great and helpful but the hotel needs to provide a decent service. Not even worth a 3 star
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AI-generated summary based on recent guest reviews
6
Malcolm
4 weeks ago
·
Stayed 1 night
Good experience, last minute booking so a late arrival!
Good experience, last minute booking so a late arrival!
6
Gary
4 weeks ago
·
Stayed 1 night
Room was scruffy , I asked if the luggage could be taken to the room once ready having booked a suite. Never happened. We were only 1hr early !! Breakfast very slow and over done. Looking a very tired hotel only interested in your cash
Room was scruffy , I asked if the luggage could be taken to the room once ready having booked a suite. Never happened. We were only 1hr early !! Breakfast very slow and over done. Looking a very tired hotel only interested in your cash
10
Bethan
2 Aug 2026
·
Stayed 1 night
The staff at the hotel go out of their way to help you and are very hard-working. Overall it is a gorgeous hotel, I would just mention a couple of things that could be polished - we arrived at 1pm and checked-in, although the room wasn't ready yet, but instead of taking our bags to the room before we got back at 6pm we had to wait at reception for them when we got back. We explained that we'd take them up ourselves as we wanted to go out again soon afterwards, and were assured they would be sent up quickly which was great, but half an hour later there was still no sign, and we had to ring down. I also don't think there's enough room at the check-in desks as there were frequently lots of people queueing there and you couldn't get past to get between the front door and the rooms. Apart from that the bar, spa, gym etc. were all really high quality as you'd expect. Could do with more stairs as alternatives to the lifts. Only staff stairwells in most cases, if you didn't want to take the lift.
The staff at the hotel go out of their way to help you and are very hard-working. Overall it is a gorgeous hotel, I would just mention a couple of things that could be polished - we arrived at 1pm and checked-in, although the room wasn't ready yet, but instead of taking our bags to the room before we got back at 6pm we had to wait at reception for them when we got back. We explained that we'd take them up ourselves as we wanted to go out again soon afterwards, and were assured they would be sent up quickly which was great, but half an hour later there was still no sign, and we had to ring down. I also don't think there's enough room at the check-in desks as there were frequently lots of people queueing there and you couldn't get past to get between the front door and the rooms. Apart from that the bar, spa, gym etc. were all really high quality as you'd expect. Could do with more stairs as alternatives to the lifts. Only staff stairwells in most cases, if you didn't want to take the lift.
10
Emma
26 Jul 2026
·
Stayed 1 night
Highly recommend staying! The staff were excellent, always very helpful, friendly and adding extra touches to make your stay special. Service withba smile. The meals and breakfast at booking office were delicious and plentiful, drinks were superb! Make sure you don't miss the 5.05 whiskey drink. The room, hotel and amenities were clean and to a high standard. Such a beautiful building in a perfect location for transport to enjoy your stay in London.
Highly recommend staying! The staff were excellent, always very helpful, friendly and adding extra touches to make your stay special. Service withba smile. The meals and breakfast at booking office were delicious and plentiful, drinks were superb! Make sure you don't miss the 5.05 whiskey drink. The room, hotel and amenities were clean and to a high standard. Such a beautiful building in a perfect location for transport to enjoy your stay in London.
10
Christopher
21 Jul 2026
·
Stayed 1 night
Great hotel, great staff and ideal for St Pancrass train.
Great hotel, great staff and ideal for St Pancrass train.
FAQs about St Pancras London, Autograph Collection
Is parking available at the property?
Self parking is available on-site for a fee of GBP 80 per day. Valet parking services are also offered, but reservations may be required.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee, approximately GBP 25 to 35 per person.
Does the property allow pets?
Pets are allowed at the property with a fee of GBP 100 per pet, plus a one-time cleaning fee of GBP 50. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available for an additional fee, and requests can be made at the front desk.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.
Where is the property located in relation to key landmarks?
The hotel is located in the heart of London, approximately 4 minutes from The British Museum and 8 minutes from Big Ben. It is also 2.8 miles from the London Eye and 2.9 miles from Hyde Park.
Does the property have a swimming pool?
Yes, the property features an indoor pool and an outdoor heated pool. Pool access is available from 9:00 AM to 7:00 PM.
What are the policies for guests staying with children?
Children are welcome at the property. However, specific details regarding the minimum age for children to stay for free are not provided.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of GBP 80 per day. Advance request or confirmation may be required for availability.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your London trip?
What are typical room rates at St Pancras London, Autograph Collection in London right now?
Over the next 60–90 days, room rates at St Pancras London, Autograph Collection in London typically land around US$448 a night for two guests, ranging from US$347 to US$917 on peak dates.
When is it least crowded at St Pancras London, Autograph Collection?
July is the quietest month for demand at St Pancras London, Autograph Collection in London, while August is the busiest. Plan travel for July if you prefer fewer crowds and easier availability.
Which month has the lowest rates at St Pancras London, Autograph Collection?
January is the cheapest month to stay at St Pancras London, Autograph Collection in London, averaging US$387 a night; June is the priciest at US$663. The quietest month for crowds differs from the cheapest month — July is the least busy.
What attractions and traveller types is St Pancras London, Autograph Collection good for?
St Pancras London, Autograph Collection in London sits close to The British Museum, Covent Garden Market and Regent's Park, making it a strong choice for city sightseeing and shopping. The hotel also caters well to couples and business travellers seeking a central, upscale base.
How do this hotel's rates compare with other nearby hotels in London?
St Pancras London, Autograph Collection in London is cheaper than 1 of 14 comparable hotels nearby, with a typical median of US$464 a night versus about US$330 for its peer set.
How does the nightly price at St Pancras London, Autograph Collection in London compare to recent weeks?
The current price at St Pancras London, Autograph Collection in London is US$545 per night for 2 guests, which is high for this hotel: about 15% above its US$473 average over the last 60 days. Most nights over that period fell between US$351 and US$1,223.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-05: 622.0258926147461USD
- 2026-09-06: 465.75010892333984USD
- 2026-09-07: 573.7501367492675USD
- 2026-09-08: 665.6582105102539USD
- 2026-09-09: 721.1918302978515USD
- 2026-09-10: 560.7186602416992USD
- 2026-09-11: 525.7362346191406USD
- 2026-09-12: 571.7131500305176USD
- 2026-09-13: 463.3986USD
- 2026-09-14: 698.0001949340821USD
- 2026-09-15: 1110.0002525146485USD
- 2026-09-16: 755.0001672851563USD
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Guests will receive an email within 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
- Pool access available from 9:00 AM to 7:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- Fee for cooked-to-order breakfast: approximately GBP 25 to 35 per person
- Self parking fee: GBP 80 per day
- Pet fee: GBP 100 per pet (varies based on length of stay) plus GBP 50 one-time cleaning fee
- Service animals are exempt from fees
- A late check-out fee will be charged
- Rollaway bed fee: GBP 80.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room service
Valet parking
Dry cleaning
Services
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Bicycle rental
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Cycling
Pool indoor
Outdoor heated pool
Live music
Pool (Indoor)
Outdoor Furniture
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Steam room
Massage
Spa & wellness centre
Body treatments
Facial treatments
Breakfast in the room
Family room
Wheelchair Accessible (Limited)
Parking
Parking
Valet parking
Parking (Limited)
Internet
Free wi-fi