Name: Heeton Concept Hotel - City Centre Liverpool
Address: James Street, Liverpool, England, United Kingdom, Liverpool, Merseyside, GB
Price range: $40–$531 per night
Rating: 8.15

What guests think

Across reviews of Heeton Concept Hotel - City Centre Liverpool, guests praise the central location and friendly staff, while room and facility feedback is mixed, citing comfort but recurring problems like broken air-conditioning, slow lifts, and limited on-site dining.

Several reviews note spacious rooms, while others mention TV faults and occasional maintenance issues, plus noise from nearby corridors. Cleanliness is often praised, but some guests report mould in bathrooms, stained carpets, lingering smoke smells, and inconsistent housekeeping. Best for value-focused stays if you can accept limited amenities and intermittent upkeep quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited: the air conditioning is repeatedly reported as broken, windows do not open, and one lift is often out of service causing long waits. Parking is off site at a nearby Q Park, and a few guests noted disruptive fire alarms with poor communication.

Related guest reviews

2

Juli

Jun 26, 2024

·

Stayed 1 night

It was a hot day/night, and when we checked into this hotel we were told the A/C was broken and 2 big floor fans were placed in the room, which made it very awkward for 3 people to move around the room. Our room was on the 5th floor which is one of their higher floors, and heat rises... The windows do not open and our room was a sweatbox all night... blowing hot air around. By the look of the HVAC construction work that was going on, they knew days in advance that their system was being replaced /repaired and failed to tell us beforehand (so we could cancel and make other arrangements... or at least make our own decision to stay or not). (That said... IF the A/C had been working, it was a relatively modern, good, clean place conveniently located.)

4

Abdel

Aug 14, 2023

·

Stayed 1 night

No A/c working in the room. Only one lift functional when we were staying. Corridor carpet condition dirty.

8

Niamh

Jul 7, 2023

·

Stayed 3 nights

Elevator was not working at the other one seemed on it last legs and because the whole hotel was being serviced by one it took a long time each time to get one.

6

Elisabeth

Nov 4, 2025

·

Stayed 1 night

A firealarm that was running for 30 minutes during nighttime is unconvinient of course. Safety is the most important matter, but the firemen said all was under control. No appologies, information or discount at check out. Staff seems indifferent!

6

Kashif

Jun 22, 2023

·

Stayed 3 nights

My room was at the 5 th floor. One lift was not working through out my three day stay there . One that was working was too slow and busy and information screen was not working which meant that after pressing the button to call the lift you will get no indication if it was coming or not . I waited on average 5-10 min each time I had to go up or down .

6

Leigh

Mar 29, 2024

·

Stayed 1 night

Parking was far away and was not aware that in order to get a parking discount you have to book the parking in advance.

8

CAROLINA

May 17, 2024

·

Stayed 4 nights

Overall good. Unfortunately it wasn't possible to order food the QR code provided and on the second night someone screamed from 10.30 p.m. to 3 a.m...apart from that the room was good even if a bit claustrophobic. The window was sealed and the room was very hot. Thank goodness there were 2 fans. A/C wasn't available.

6

Lisa

Aug 3, 2023

·

Stayed 1 night

The room was very clean. Unfortunately the lift smelled of weed very strongly. The TV picture was pink and the a/c didn't work meaning a rather uncomfortable night. The alley to the side of the hotel where it exits onto had people drinking and smoking weed so not pleasant

2

Neville

Jun 23, 2024

·

Stayed 2 nights

The rooms were so hot no one could sleep and this was the same for all staying as the air conditioning is broken and they do not intend to fix it. They offer a fan but it is the least effective fan in the world. It clams to have bar but that closed and does not offer breakfast. Their was dirt everywhere.

4

Oliver

Jun 10, 2024

·

Stayed 1 night

Booked the last room available which was a mobility room. The room itself was nice, but the bathroom had mould & fixtures were falling off the walls. The soap dispenser did also not work which wasn’t ideal. The hotel also had no A/C when staying which meant we had to use a fan, but even that didn’t help with the heat. I do feel like the hotel should have warned us prior to booking!

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Cleanliness

Many guests describe clean or spotless rooms, but several note issues such as mould in bathrooms, stained carpets, unpleasant smoke smells, and inconsistent housekeeping. Overall cleanliness is mixed.

Related guest reviews

6

samuel

Apr 1, 2023

·

Stayed 3 nights

No one came into the room for three days to clean. The hotel is a hotel for welfare recipients I don’t have an issue with that, but they need a case worker staying as well to help these vulnerable people. I paid a lot for no service and one towel.

10

Sammy

Sep 18, 2023

·

Stayed 1 night

Hotel was lovely very clean and comfortable Nice friendly staff. Close to all pubs and restaurants but no noise heard from outside. Will definitely stay here again highly recommended.

6

Sierra

Sep 10, 2024

·

Stayed 2 nights

There was water damage on the ceiling, the tv was somewhat broken, and the strip on the bottom of the bathroom door was hanging half off. Staff was friendly and helpful. Elevator felt very unsafe and was questionable. Property often smelled like cigarette or marijuana smoke.

8

Ashley

Feb 9, 2024

·

Very good location. The hotel and rooms were spotless. Rooms were ok, good size.

8

Michal

Sep 22, 2024

·

Stayed 3 nights

We spent there 3 nights. The hotel has an excellent position i.e., only a couple of meters from the Pier Head and the Docks. The room was spacious with a clean bathroom. The only complaint we had was with not very clean towels we had been given which they immediately changed after our notification.

8

Pauline

Jul 4, 2025

·

Stayed 1 night

Welcomed with a smile. We left our bags with them until check in. The room was clean and the bed was comfortable. Its in a great location for The Albett Docks and Liverpool 1. We didn’t eat there as we were meeting friends but otherwise we would have done as we heatd other guests saying the foid was good.

4

Oliver

Jun 10, 2024

·

Stayed 1 night

Booked the last room available which was a mobility room. The room itself was nice, but the bathroom had mould & fixtures were falling off the walls. The soap dispenser did also not work which wasn’t ideal. The hotel also had no A/C when staying which meant we had to use a fan, but even that didn’t help with the heat. I do feel like the hotel should have warned us prior to booking!

10

Tracy

Oct 31, 2025

·

Stayed 1 night

We stayed last night for the river if lights. The room was clean and comfortble. The ability to change the room temperature is great. Our room was only set up for 2 people. However there was 4 of us. They were quick to.provide extra towels, cups, coffe and milk.

4

Ashley

Jun 20, 2024

·

Stayed 2 nights

No air con, tv would not turn off, toilet seat broken, mould in shower, stained carpets, full time residents, dilapidated lift, funky smell. Comfy bed and friendly staff.

2

Elliot

Jun 14, 2024

·

Stayed 2 nights

Low quality in every way. Bugs in bed. Toilet didn’t flush well. Shower open and uncomfortable. 1/10.

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Rooms

Rooms are often spacious with comfortable beds, but several report mixed quality: air conditioning frequently inoperative with sealed windows, occasional noise near lifts, dated decor or minor faults like TV issues, and extras like fridges rarely provided. Wi-Fi reliability and room allocation for accessible rooms also drew complaints.

Related guest reviews

8

valentine

May 7, 2025

·

Stayed 2 nights

Rooms were clean and properly prepared for my stay. A bedside light switch seemed to have had a missing knob but was a minor issue. More impactful to my comfort was that I didn't get a fridge in my room, but I did not really need it. Overall was a good experience.

2

Juli

Jun 26, 2024

·

Stayed 1 night

It was a hot day/night, and when we checked into this hotel we were told the A/C was broken and 2 big floor fans were placed in the room, which made it very awkward for 3 people to move around the room. Our room was on the 5th floor which is one of their higher floors, and heat rises... The windows do not open and our room was a sweatbox all night... blowing hot air around. By the look of the HVAC construction work that was going on, they knew days in advance that their system was being replaced /repaired and failed to tell us beforehand (so we could cancel and make other arrangements... or at least make our own decision to stay or not). (That said... IF the A/C had been working, it was a relatively modern, good, clean place conveniently located.)

10

Paul

Oct 31, 2023

·

Stayed 3 nights

Welcoming staff and clean room. Only issue was the room was beside the lifts so slightly noisy

8

Andrew

May 15, 2025

·

Stayed 1 night

In a central location yet very quiet with a large room. The decor is a little tired but overall not a bad place to stay.

10

Jonathan

May 16, 2025

·

Stayed 1 night

Great location for hotel. Good sized, well appointed rooms. Lots of eating options close by.

6

Jonathan

Mar 12, 2025

·

Stayed 1 night

A convenient location, but no fridge in the room for drinks, no bath, the pillows were hard, and the room quite cold at night. It was however clean, and had the other essentials. But really quite expensive for what is was.

6

Graham

Jun 18, 2024

·

Stayed 2 nights

Stayed here for two nights and was given an assessable room with a wet room. I hadn’t ordered one or need one and did tell the staff but they said it was available so I had it allocated. Room was fine and large. Wet room was ok but of course a lower wash hand basin with no plug was the downside. My room 501 was adjacent to the lift and I could hear that going up and down all night. Air conditioning did not work and windows could not be opened. Room cleaning was every three days or at end of occupation do my room didn’t get cleaned. Kettle was too large to go under the bathroom tap so had to fill my mug up and fill It that way. However the room charges were very reasonable and staff were very nice. Shame restaurant seems to be open in the evening only and only order to be taken away. Shame there was no breakfast option though loads of local places to eat, Great location s few minutes walk to the Albert docks and 15 from Lime Street. James Street Station is literally next door to the hotel

6

Aidan

Dec 3, 2022

·

Stayed 2 nights

Hotel was good for what you pay, parking is a mission though and the wifi was really unstable, plus they dont serve breakfast.

8

Mike

Jul 17, 2023

·

Stayed 2 nights

Good location, easy to get to. Big room and a comfy bed. Although it states parking availble, you should note that parking is in Q-Parks, Liverpool One, about a 10 min walk away. Rate is discounted and you need to book online. TV did not work, was a green colour one night, pink the next, then no signal at all the next day. No hand towels provide and no maid services as we were only there for 2 nights. No restaraunt or bar available during our stay. Overall, ok, 3 out of 5.

8

Kamila

Aug 6, 2025

·

Stayed 1 night

Great location, only a few minutes walk from Liverpool One. Spacious room with big bed. Acces for prams and wheelchairs could be better marked as I wasn't sure what to do when I only seen stairs initially and had to look for potential other entrance. Room was rather clean although it could be better. Overall decent for the price.

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Service

Staff are frequently described as friendly and helpful, with quick assistance and nice touches for special occasions. Some guests, however, report poor communication during incidents and inconsistent professionalism or responsiveness.

Related guest reviews

10

Ian

Jul 2, 2023

·

Stayed 1 night

Very nice clean tidy place and the staff were really helpful and friendly

10

Dean

Nov 12, 2025

·

Stayed 1 night

Staff very friendly, great location and quiet room

2

Michelle

Sep 27, 2023

·

Stayed 2 nights

Received wrong room twice. Air conditioning poor. No lobby. Day staff mediocre. Key stopped working and when asked for a new key they didn’t even ask for ID to ensure the room was mine. Many homeless outside and around property. Not a great stay at all

10

Annette

Sep 30, 2024

·

Stayed 1 night

Fantastic friendly check in. Very helpful with left luggage.

10

Steven

Jun 16, 2025

·

Stayed 4 nights

Great staff. Clean comfortable room. Great location

6

Elisabeth

Nov 4, 2025

·

Stayed 1 night

A firealarm that was running for 30 minutes during nighttime is unconvinient of course. Safety is the most important matter, but the firemen said all was under control. No appologies, information or discount at check out. Staff seems indifferent!

2

Paul

Oct 30, 2023

·

Stayed 1 night

Hotel location and facilities are great but our room had broken Air Conditioning (room temp was 28 Celsius) and the phone to contact reception to report was broken. Maintenance could not fix either issue and reception could not find us another room after I resorted to going down a few times from the 4th floor. I asked if they would refund if we cancelled and looked elsewhere, but the answer was 'probably' depending if she could speak to her boss so we weren't happy to chance it just in case. We were offered fans but these were just very noisy and simply pushed the hot air around. I suppose at least it drowned out the noise from other guests on our floor blowing a whistle at 1.30 am. It's rare to spend a night with so little sleep because of the heat at this time of year, but with no Air Con the room was like a mini oven. Both facilities and Customer Service were not acceptable even for a budget hotel. Such a pity because we had good stays here previously. With so much competition locally, you would expect them to want our custom more than they did.

10

Lisa

Oct 27, 2024

·

Stayed 1 night

Great stay, staff made an effort to put ballons on door and put card through the door for my partners birthday

4

Jason

Nov 3, 2025

·

Stayed 1 night

Staff were very helpful. However, fire alarm intermittently initiated during the night with little communication on the problem other than 'back to your room'. Issues with bathroom and bed also.

10

SHOKO

Mar 17, 2025

·

Stayed 1 night

Helpful staff and comfortable room

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Location

Central location near Albert Dock, Pier Head, Liverpool ONE and James Street station, making it easy for shopping, attractions and transport. A few mention the nearby alley with homeless groups, and parking is a short walk at Liverpool ONE.

Related guest reviews

8

David

Nov 8, 2023

·

Stayed 2 nights

Overall a good hotel in an ideal location. The room was clean and the bed was nice and comfy. One of the lifts was out of order, otherwise no issues. We would definitely recommend this hotel.

10

Nigel

Dec 11, 2023

·

Stayed 1 night

I would recommend this hotel. The room was very clean, especially the bathroom. It's very convenient too. It's very close to the town centre and pier area. We used Q Parking in Liverpool One was 5 minutes walk away from the hotel. Hotel very pleasant. It next door to James Street railway station if you dont want to use your car.

8

Stephen

Sep 25, 2023

·

Stayed 1 night

Stay was excellent but let down by a male receptionist who was constantly, not sure how to put it nicely so will just describe it as it is, grebbing behind the counter. While i appreciate people get colds and have to do this, a private place would be better. The area immediately outside the hotel (snicket to the right) seemed to be used by groups of homeless as a meeting area. Felt a bit unsafe

10

Miss K

Jul 4, 2023

·

Stayed 1 night

Booked the hotel due to its vicinity to Pier Head as we were going to a concert, 5 minute walk back which was great, only 5 minutes from Liverpool One car park too. Variety of eateries nearby which was good for us. Room was spotless with shampoo, conditioner, shower gel etc provided if you needed it, hot drinks facilities, iron and hairdryer too which was useful. Overall a really good value room and would definitely stay here again

10

Jonathan

May 16, 2025

·

Stayed 1 night

Great location for hotel. Good sized, well appointed rooms. Lots of eating options close by.

10

Richard

Dec 24, 2023

·

Stayed 1 night

Not the first or last time i’ll be staying here.. ideal location

8

Emma

Apr 22, 2025

·

Stayed 1 night

Great location for both Liverpool city centre and Albert Docks. Staff were friendly and room was comfortable and clean.

10

MARIA SELENE

Mar 15, 2024

·

Stayed 1 night

Very convenient, really close to Ducks. Around the corner from The Cavern Club and The Beatles Museum. You may find lifts to the upper floors. It's the nice and cozy. The mattresses were very comfortable and the temperature inside was perfect. The staff was very helpful at the time of keeping our luggage after check out for us to visit the city. I really appreciate that. Some details as no towel for hands and not good coffee in the room were the only things I didn’t like. The rest, was really fine. I definitely book again when I were in Liverpool.

8

Mike

Jul 17, 2023

·

Stayed 2 nights

Good location, easy to get to. Big room and a comfy bed. Although it states parking availble, you should note that parking is in Q-Parks, Liverpool One, about a 10 min walk away. Rate is discounted and you need to book online. TV did not work, was a green colour one night, pink the next, then no signal at all the next day. No hand towels provide and no maid services as we were only there for 2 nights. No restaraunt or bar available during our stay. Overall, ok, 3 out of 5.

8

Kamila

Aug 6, 2025

·

Stayed 1 night

Great location, only a few minutes walk from Liverpool One. Spacious room with big bed. Acces for prams and wheelchairs could be better marked as I wasn't sure what to do when I only seen stairs initially and had to look for potential other entrance. Room was rather clean although it could be better. Overall decent for the price.

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Dining

There is often no breakfast option and on site restaurant or bar services are limited or closed; some mention only evening takeaway or failed QR code ordering. Many choose nearby eateries, with a Wetherspoons across the road.

Related guest reviews

6

Stephen

Sep 18, 2023

·

Stayed 1 night

Although there were USB ports in the room, there was an issue with the power as they did not charge either of our phones. We also had not lights in the morning, someone had to come to the floor and reset a switch. No breakfast option available. Otherwise, clean and well located however I’d have expected a better experience given the price.

8

Paul

Oct 2, 2023

·

Stayed 2 nights

A great location for Shipping & site seeing, handy with local transport facilities Only negative was 'No Breakfast... which i would normally look forward to

10

Linda

Dec 1, 2023

·

Stayed 2 nights

Spent 2 nights at the Hotel, couldn't fault it. Staff excellent and very helpful . Room a good size and very clean. Our only quibble they don't do breakfast but on the plus side there is a Weatherspoons just over the road.

8

Robyn

Oct 14, 2025

·

Stayed 1 night

Room was clean but basic. No breakfast option. Beds clean and comfortable

8

Pauline

Jul 4, 2025

·

Stayed 1 night

Welcomed with a smile. We left our bags with them until check in. The room was clean and the bed was comfortable. Its in a great location for The Albett Docks and Liverpool 1. We didn’t eat there as we were meeting friends but otherwise we would have done as we heatd other guests saying the foid was good.

6

Graham

Jun 18, 2024

·

Stayed 2 nights

Stayed here for two nights and was given an assessable room with a wet room. I hadn’t ordered one or need one and did tell the staff but they said it was available so I had it allocated. Room was fine and large. Wet room was ok but of course a lower wash hand basin with no plug was the downside. My room 501 was adjacent to the lift and I could hear that going up and down all night. Air conditioning did not work and windows could not be opened. Room cleaning was every three days or at end of occupation do my room didn’t get cleaned. Kettle was too large to go under the bathroom tap so had to fill my mug up and fill It that way. However the room charges were very reasonable and staff were very nice. Shame restaurant seems to be open in the evening only and only order to be taken away. Shame there was no breakfast option though loads of local places to eat, Great location s few minutes walk to the Albert docks and 15 from Lime Street. James Street Station is literally next door to the hotel

6

Aidan

Dec 3, 2022

·

Stayed 2 nights

Hotel was good for what you pay, parking is a mission though and the wifi was really unstable, plus they dont serve breakfast.

2

Neville

Jun 23, 2024

·

Stayed 2 nights

The rooms were so hot no one could sleep and this was the same for all staying as the air conditioning is broken and they do not intend to fix it. They offer a fan but it is the least effective fan in the world. It clams to have bar but that closed and does not offer breakfast. Their was dirt everywhere.

8

Christine

Jan 2, 2023

·

Stayed 2 nights

I thought that it was very clean, light and airy, hotel reception very helpful, the only thing i didnt think was the best was access to food, they didnt have much on offer and bein December, wintry and cold i thought they should have had a better menu Even though there are plenty eateries around the hotel we didnt feel we wanted to go out every time in the rain

8

Mike

Jul 17, 2023

·

Stayed 2 nights

Good location, easy to get to. Big room and a comfy bed. Although it states parking availble, you should note that parking is in Q-Parks, Liverpool One, about a 10 min walk away. Rate is discounted and you need to book online. TV did not work, was a green colour one night, pink the next, then no signal at all the next day. No hand towels provide and no maid services as we were only there for 2 nights. No restaraunt or bar available during our stay. Overall, ok, 3 out of 5.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$59
February	$64
March	$89
April	$107
May	$92
June	$84
July	$93
August	$67
September	$124
October	$99
November	$107
December	$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $59	5 $104
6 $45	7 $44	8 $60	9 $113	10 $46	11 $192	12 $333
13 $46	14 $57	15 $129	16 $70	17 $50	18 $84	19 $164
20 $41	21 $41	22 $48	23 $44	24 $40	25 $89	26 $196
27 $384	28 $531	29 $189	30 $43

Su	Mo	Tu	We	Th	Fr	Sa
				1 $43	2 $98	3 $160
4 $40	5 $40	6 $63	7 $52	8 $53	9 $162	10 $300
11 $95	12 $44	13 $82	14 $78	15 $46	16 $98	17 $153
18 $46	19 $46	20 $114	21 $82	22 $50	23 $137	24 $412
25 $78	26 $46	27 $46	28 $46	29 $46	30 $132	31 $259

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

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FAQs about Heeton Concept Hotel - City Centre Liverpool

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