Name: Holiday Inn Express Hotel & Suites Jackson Northeast by IHG
Address: 55 Parkstone Place, Jackson, Tennessee, United States of America, Jackson, Tennessee, US
Price range: US$112–US$194 per night
Rating: 8.48

What guests think

Reviews of Holiday Inn Express Hotel & Suites Jackson Northeast by IHG highlight friendly, welcoming staff and generally clean, comfortable rooms, while noting recurring issues with bathroom cleanliness and occasional maintenance or security concerns.

Guests often praise the convenient location near I-40, restaurants, and sports venues. Rooms are typically quiet with a modern feel, though a few report loud air conditioners, low toilets, or missing/finicky in-room amenities. Breakfast feedback ranges from good variety to empty or stale items, processed offerings, and slow trash clearing or restocking. Expect a convenient stay with friendly service, but check room and breakfast details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the patio/gazebo and ample parking, and some use the pool. A few cite upkeep or security issues such as a pool needing cleaning, overflowing outdoor/trash areas, concerns about lighting or cameras, and an occasional false fire alarm.

Related guest reviews

6

meagan

19 May 2023

·

Stayed 2 nights

Driving up to the property it looked great. When we got inside our room we noticed it was "cleaned" but there was still hair and trash everywhere in the bathroom. The first morning we were at the hotel we were awakened by the police because 10ish cars were broken into and had windows busted out of them. I know the hotel is not responsible for this, but it might not have happened if they had proper lighting and some camera to deter thieves.

10

Andrea

11 Jun 2025

·

Stayed 2 nights

Our shower in our first room did not work but we easily upgraded within the few hrs of check in to a bigger room with all working equipment. Overall our stay was great besides the sitting area outside stayed dirty due to other checked in guests with over flowing trash cans come morning.

10

Ryan

5 Jun 2023

·

Stayed 1 night

Everything was wonderful. Check-in was smooth and the person who checked us in was very pleasant. Parking was convenient. The room was clean and the bed comfortable. Breakfast was typical fare but a step up since it had two kinds of eggs and two kinds of sausage as well as biscuits and gravy and all of the expected cold items the day that we were there. There are no complaints at all. It really was a fantastic experience.

10

Diane

24 Aug 2025

·

Stayed 1 night

Area was easy to find and close to interstate. Good psrking

8

Tina

18 Aug 2025

·

Stayed 2 nights

Pool needed cleaning but it was still nice for us . Breakfast was very good. Staff super friendly

2

Wesley

12 Nov 2023

·

Stayed 2 nights

My vehicle was vandalized and security cameras didnt work

8

MICHAEL

11 Jun 2023

·

Stayed 1 night

Only downer was False fire alarm going off at 9pm. Heard it had happened more than once, hate to have fire company think anther false alarm.

10

MICHAEL

10 Jun 2024

·

Stayed 1 night

Even with a bunch of kid ball players there it was a pleasant stay rooms were quiet. Ample parking, lots of room for gatherings outside. Easy on easy off. Adequate breakfast for driving all day. Close to a distillery and winery.

10

Anita

22 Jul 2025

·

Stayed 3 nights

Breakfast an pool

10

william

21 Jul 2025

·

Stayed 1 night

Great location, with good dining options nearby, love the patio sitting area with the gazebo, great staff on all shifts, will make it my hotel of chioce when staying in the area.

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Cleanliness

Many note clean rooms and public areas. However, multiple reviews report dirty or moldy showers, musty odors, leftover items, unvacuumed carpets, and overflowing trash, pointing to inconsistent housekeeping.

Related guest reviews

6

Tamala

13 Mar 2023

·

Stayed 1 night

Nice staff, we stayed on the 2nd floor and the carpet didn’t look like it had been vacuumed in some time and In our bathroom the shower was obvious that it had not been cleaned there was a tube of tooth paste in it a bar of used soap and shampoo splattered all over the shower wall, we were to tired to ask for a different room she our 12 hour drive.

6

Robin

10 Mar 2025

·

Stayed 2 nights

The staff was great! My stay was nice! The breakfast was excellent! My only issue was with the shower, everything in the room was clean EXCEPT the shower, it needed a very good scrub with a brush and Clorox😞

8

Kathy

30 Apr 2023

·

Stayed 1 night

Bed comfortable. Clean overall but shower pan and door was a little moldy and old whereas everything else was updated. Also found a lot of hair in the shower drain.

4

Theo

16 Jun 2024

·

Stayed 1 night

There was kids running the hallways late into the night. Went to breakfast twice trying to eat and both times the food trays were empty. Room had a musty, previous smoker smell. My favorite was the used band aid left on the bathroom counter.

8

Michael A Rohl

25 Apr 2023

·

Stayed 1 night

The property is in need of some maintenance. There was a bag of trash in the hallway by the elevator the whole time we was there. The food on the breakfast buffet was not hot. Not enough towels in room, just to name a few.

10

paul

5 Nov 2025

·

Stayed 1 night

Room very clean

4

Randy

9 Jun 2025

·

Stayed 1 night

The shower was dirty and a dirty washcloth was left in the dirty shower.

2

Christy

3 Aug 2025

·

Stayed 2 nights

Room had mold. Tv didn't work and was unclean overall

6

Thomas

1 Dec 2024

·

Stayed 1 night

The bathroom shower floor was filthy with mold and dirt. Horrible. Expected better

10

Jeri

5 Jan 2026

·

Stayed 1 night

allof the facility was very clean. all staff were very courteous and helpful.

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Rooms

Rooms are generally quiet with a modern feel, and some suites offer generous space. Downsides include loud air conditioners, very low toilets, missing or finicky amenities (e.g., TV, coffee maker, microwave), and occasional bed discomfort.

Related guest reviews

2

Deandra

19 Oct 2025

·

Stayed 1 night

The sound of the air conditioner was so loud. There were no more rooms to move to

8

Gloria

30 Sept 2025

·

Stayed 1 night

Room was very clean and quieter than expected.

8

William

1 May 2023

·

Stayed 1 night

1) The room didn't have a coffee maker or individual coffee. I had to dress & go into the lobby just for an initial cup of coffee. 2) The worst thing - the microwave oven button options are written in a foreign language & none turned the oven on. None of the staff in the kitchen, front desk or maintenance had any idea how to resolve to heat my breakfast in my room. It looked like French in Tennessee USA! So frustrating & that's how I left the site.

10

Jacquelyn

19 Jun 2023

·

Stayed 2 nights

Excellent location! My family stayed here for a baseball tournament that was held within walking distance. (Did we walk - no - but we could have.) We had an extra teammate with us, and utilized the pullout sofa. The hotel had ran out of blankets, but offered a duvet cover for the use of the pullout. The second night, a blanket was available. No other issues than that! Breakfast was good. The suite was spacious enough for 4 people to have their own area to relax in. Very nice staff and attentive to their guests!

10

Gary

9 Mar 2025

·

Stayed 1 night

The friendliness of the staff and the modern newness of the building and rooms.

10

Richard

13 Feb 2023

·

Stayed 3 nights

I was in Jackson on business. The proximity to I-40 was great. Room was very comfortable. The breakfast was as good as any I could have found in a restaurant - plenty selection, hot or cold. I will stay there next time through for sure.

8

Chris

26 May 2023

·

Stayed 1 night

The toilets were very low to the floor.

10

Lloyd

4 Aug 2025

·

Stayed 1 night

The staff was super friendly. I was greeted upon arrival, offered a cold bottle of water, and the next morning the cleaning staff and everyone greeted and made conversation. I have never had that at a hotel stay. It was enjoyable and the room was nice, quiet, with room darkening shade, and a comfortable bed.

2

Christy

3 Aug 2025

·

Stayed 2 nights

Room had mold. Tv didn't work and was unclean overall

6

JEREMY

18 Apr 2023

·

Stayed 3 nights

I hate the beds

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Service

Service is frequently praised as friendly and welcoming across front desk and housekeeping. Occasional inconsistencies include an unhelpful staff encounter, strict limits on lobby use, and lapses or miscommunications around housekeeping or room changes.

Related guest reviews

10

Ralph

21 Sept 2024

·

Stayed 1 night

Great staff. Made you feel at home! Thanks

6

Jeff

27 Jul 2025

·

Stayed 1 night

We got to the property a little early and the lady at the desk was less than helpful, so we left went for some food. Once we returned, the two gentlemen at the front desk were very curious and helpful. The woman at the front desk earlier could take some tips from the gentlemen. The property and amenities were great.

6

Jessica

5 May 2023

·

Stayed 2 nights

Overall the property was beautiful and to be expected. However, we couldn’t even sit in the lobby for more than 5 minutes without being kicked out by the front desk staff. We specifically picked this hotel for us all to be able to hang out in the lobby area after a day’s work. I wouldn’t recommend if you have the same idea.

10

Michael

1 May 2023

·

Stayed 1 night

Ladies at front desk so nice. Also in the Am when leaving housekeeping saw us leaving room and asked if the room and stay was nice. 3 rd floor young lady working around 9am. Saturday.

4

Stanley

4 Sept 2023

·

Stayed 1 night

Could not get the points for downloading the app. Secondly book second night and when I returned to my room 517 the bed was unmade bathroom not cleaned. Room so bad I was placed in room 520 without compensation or apology. I wasted the 269.00 in One dollars booking this room.

10

Lloyd

4 Aug 2025

·

Stayed 1 night

The staff was super friendly. I was greeted upon arrival, offered a cold bottle of water, and the next morning the cleaning staff and everyone greeted and made conversation. I have never had that at a hotel stay. It was enjoyable and the room was nice, quiet, with room darkening shade, and a comfortable bed.

10

Thomas

28 May 2023

·

Stayed 1 night

Front desk staff was fantastic!

10

Benny

17 Dec 2025

·

Stayed 1 night

Politeness of your staff

10

Jeri

5 Jan 2026

·

Stayed 1 night

allof the facility was very clean. all staff were very courteous and helpful.

10

Ron

11 Nov 2024

·

Stayed 1 night

Excellent front desk.

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Location

Convenient to I-40 with dining options nearby, and close to local sports venues; many found it easy to access and relatively quiet. A few guests mentioned nighttime safety concerns.

Related guest reviews

10

John

26 Dec 2024

·

Stayed 1 night

Easy to access.

10

Diane

24 Aug 2025

·

Stayed 1 night

Area was easy to find and close to interstate. Good psrking

10

Jacquelyn

19 Jun 2023

·

Stayed 2 nights

Excellent location! My family stayed here for a baseball tournament that was held within walking distance. (Did we walk - no - but we could have.) We had an extra teammate with us, and utilized the pullout sofa. The hotel had ran out of blankets, but offered a duvet cover for the use of the pullout. The second night, a blanket was available. No other issues than that! Breakfast was good. The suite was spacious enough for 4 people to have their own area to relax in. Very nice staff and attentive to their guests!

10

Georgena

1 Jul 2024

·

Stayed 1 night

It was conveniently located to places to eat.

8

Michael

29 Mar 2023

·

In a good location away from traffic.

10

Dominique

16 Sept 2023

·

Stayed 1 night

Great location! The property is overall very nice. The staff was welcoming and helpful. We’ll come back!

10

Richard

13 Feb 2023

·

Stayed 3 nights

I was in Jackson on business. The proximity to I-40 was great. Room was very comfortable. The breakfast was as good as any I could have found in a restaurant - plenty selection, hot or cold. I will stay there next time through for sure.

8

Cheryl

1 Apr 2025

·

Stayed 2 nights

Did not feel safe with person standing outside their door late night and early morning.

10

MICHAEL

10 Jun 2024

·

Stayed 1 night

Even with a bunch of kid ball players there it was a pleasant stay rooms were quiet. Ample parking, lots of room for gatherings outside. Easy on easy off. Adequate breakfast for driving all day. Close to a distillery and winery.

10

william

21 Jul 2025

·

Stayed 1 night

Great location, with good dining options nearby, love the patio sitting area with the gazebo, great staff on all shifts, will make it my hotel of chioce when staying in the area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some guests found it good or adequate with hot items, while others reported processed or stale food, missing items (e.g., orange juice, cinnamon rolls, biscuits), slow restocking, and overflowing trash.

Related guest reviews

8

Charles

6 Jul 2025

·

Stayed 3 nights

Property well kept. Quite. When breakfast is from a certain time to ending a certain time. All breakfast products should be available. Arrived with one hour left and no cinnamon rolls nor orange juice available. Told it was because they had only enough for the next day. Everything should be available during the breakfast hours.

10

Christy

8 Jul 2024

·

Stayed 2 nights

Property was great. Friendly staff. Good breakfast every day that was kept stocked.

10

Ryan

5 Jun 2023

·

Stayed 1 night

Everything was wonderful. Check-in was smooth and the person who checked us in was very pleasant. Parking was convenient. The room was clean and the bed comfortable. Breakfast was typical fare but a step up since it had two kinds of eggs and two kinds of sausage as well as biscuits and gravy and all of the expected cold items the day that we were there. There are no complaints at all. It really was a fantastic experience.

8

Curt

28 Dec 2025

·

Stayed 1 night

Room and staff were great. Breakfast was so-so at best. It includes pre-packaged warmed up egg product that is supposed to resemble a cheese omelet and an automated pancake machine that makes rubber pancakes. Both are barely edible but not appetizing. Coffee was not very good. If this is what ‘free breakfast’ (not free, I’m paying for it in the rack rate) has become, hotel should just move to continental pre-packaged stuff, call it a continental breakfast and drop $10-20 from the nightly rate. This kind of processed ‘food’ is one of the reasons the average person is at least 20-50lbs overweight. I’m going to find another hotel chain with an edible breakfast, if one still exists.

10

Natosha

17 Jun 2023

·

Stayed 1 night

Trash at breakfast were over flowing and they stopped restocking breakfast at 0030

6

Brent

24 Apr 2023

·

Stayed 1 night

Staff were very cordial and inviting. Hotel was clean. Could not get pillows for pullout sofa bed, no OJ even as an option at breakfast, they weren’t out of OJ, they had none. Breakfast option were poor, hockey puck biscuits and asphalt shingle sausage. I’m sure the bagels were fresh at some point, just not within 72 hrs of our stay. We paid $200 for one night, get us some pillows and some dang OJ. Gah. Also, I shouldn’t have to worry about dental work following breakfast. Fix it Holiday Inn ‘cause right now you’re Holiday OUT!

8

Michael A Rohl

25 Apr 2023

·

Stayed 1 night

The property is in need of some maintenance. There was a bag of trash in the hallway by the elevator the whole time we was there. The food on the breakfast buffet was not hot. Not enough towels in room, just to name a few.

8

Steve

8 May 2023

·

Stayed 3 nights

Bathroom condition was old and warm. Thin towels, minimum number of towels. Trash can in breakfast area full to overflowing at the start of breakfast.

6

Gene

20 Sept 2023

·

Stayed 1 night

The first day we did not ask for room service. Day 2 we left the bed unmade so the linens could be changed. When we returned the bed had been made, no new linens, dirty coffee cups left in room half full and floors not cleaned. The bed was comfortable but we were told no biscuits at breakfast because management was cutting back. Glad it’s our last night.

4

Gary

24 May 2025

·

Stayed 1 night

The breakfast was so so.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$132
February	US$140
March	US$149
April	US$145
May	US$156
June	US$159
July	US$129
August	US$121
September	US$144
October	US$149
November	US$128
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $112	18 $120	19 $144
20 $125	21 $192	22 $140	23 $136	24 $128	25 $126	26 $144
27 $131	28 $136	29 $170	30 $136

Su	Mo	Tu	We	Th	Fr	Sa
				1 $136	2 $128	3 $128
4 $136	5 $145	6 $149	7 $146	8 $134	9 $136	10 $142
11 $145	12 $159	13 $149	14 $194	15 $154	16 $161	17 $163
18 $122	19 $145	20 $150	21 $173	22 $122	23 $129	24 $120
25 $122	26 $147	27 $137	28 $138	29 $129	30 $189	31 $182

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Communication Accessible)

Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 2 Queen Beds, Accessible (Communication)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed with Sofa Bed (Walk-In Shower)

Suite, 2 Queen Beds (Bath Shower Combination)

Standard Room

Suite, 1 King Bed (Walk-In Shower)

Suite, 2 Queen Beds, Accessible (Communication)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Hotel & Suites Jackson Northeast by IHG

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Prices for upcoming dates