Name: Comfotel GRN
Address: 120 Shepherds Bush Road, Addison, London, London (and vicinity), England, United Kingdom, London, Greater London, United Kingdom
Rating: 6.73

Guest reviews

6.7

Pleasant

Based on 707 verified reviews

Who stays here?

Business

18%

Couple

22%

Family

30%

Group

18%

Solo

10%

What guests think

AI-generated summary based on recent guest reviews

At Comfotel GRN, travellers highlight a convenient location near transport and shopping but note compromises in comfort and operations, including very small rooms that can run hot without air conditioning and variable service responsiveness.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Ken

19 Feb 2026

·

Stayed 2 nights

Room

6

Lorraine

8 Feb 2026

·

Stayed 2 nights

Overall, It was a good stay with great and quick access to the underground. The price was fair for both rooms and the beds were comfortable and nice. The fridge was very useful and the daily housekeeping charges all the sheets and towels whilst we were out. Nice aesthetics and the walls were thick (only for Room 14 though) We stayed in Room 14 & 18 and Room 14 had a locked window that meant the room was incredibly hot during the night. Room 14 the fan in the bathroom wasn’t strong so the door had to be opened which only made the room hotter and the pressure was too low and the water turned off every 5 mins in both rooms. Room 18 the automatic lights wouldn’t turn on despite asking reception to come and fix it - this would have been fine if there were any windows in the bathrooms but there wasn’t so we had to shower and use the bathroom with our phone flashlights. The setting in the shower of Room 18 wasn’t labelled correctly for hot & cold. The temperature also keeps changing being bitter cold and boiling hot with no warning. On the last night, our key cards stopped working sometime between 10am and 9:30pm so if reception wasn’t open then you wouldn’t be able to get into your room as they need to reset. Checkout was at 11am but our key cards stop working from 8am the morning of so please note that if you leaving your room after reception closes because you may not be able to get back in.

10

Nabil

5 Jan 2026

·

Stayed 2 nights

Top service

10

sarah

16 Dec 2025

·

Stayed 1 night

budget hotel with everything you need, clean, all amenities, nice decor. seems like they have done an upgrade. really liked the toilet too. wish you guys served breakfast

2

Claire

7 Dec 2025

·

Stayed 1 night

Heating in room not working, went 2 doors up the road to sister hotel/reception to advise... 2 hours later someone came to bleed radiator, did not work, 2 hours later cheap fan heater turned up. Obviously was not going to leave it on when I was out for the evening. Came back to a freezing room. put fan heater on but very noisy and cut out after 2 hours. I left at 7am having had no sleep and seriously cold... No 24/7 phone line available.

120 Shepherds Bush Road, Addison, London, London (and vicinity), England, United Kingdom

Location

Located in London (Hammersmith), COMFOTEL GRN is within a 15-minute walk of Kensington High Street and Westfield London Shopping Centre. This hotel is 3 mi (4.9 km) from Hyde Park and 3.3 mi (5.4 km) from Marble Arch.

Westfield London Shopping Centre(0.8 Miles)

Kensington High Street(0.8 Miles)

Olympia Events(0.8 Miles)

Thames River(1.1 Miles)

Cromwell Road(1.3 Miles)

Portobello Road Market(1.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:30

Good to know

Additional policies and info about this property.

FAQs

Parking is available at the property, but specific details about the type (private/public, on-site/off-site, covered/uncovered) and cost are not provided. Guests are advised to inquire directly for more information.

Check-in is from 15:00, and check-out is at 11:30. Early or late check-in/check-out may be available upon request, but additional charges may apply. Guests can inquire at the front desk for arrangements.

Airport shuttle services are available, but specific pricing, service hours, and arrangements are not detailed. Guests are encouraged to contact the property for further information.

The hotel is located in Hammersmith, London, within a 15-minute walk of Kensington High Street and Westfield London Shopping Centre. It is approximately 3 miles from Hyde Park and 3.3 miles from Marble Arch. Public transport options are available nearby.

Comfotel GRN

Amenities

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