Mercure London Paddington Hotel

Even on London standards this room was very small for the pricing. The room was clean and the manager on duty was nice but the man whom I checked in with was not well trained and didn’t listen very well. He was not very attentive.

Was adequate-clean room... was dark and small but once we worked out how to turn the heating on, we weren't cold! 1st night slept under the pillows for extra warmth. Check-in staff awful so tainted experience

We had a small room for 2 person but this was a tiny room for 1 person. Also the bed was too tiny for 2 persons☹️😡

After checking in online, when we arrived reception advised 'good news & bad news' they gave away our room & would have to relocate to another down the street! When I asked to hear the good news, staff member said they had compensated with a free b/fast! No room upgrade just a tiny room in another hotel! As this hotel is opposite busy Paddington Station, staff really couldn't care..as they will always have customers!! They clearly made an error on the booking system and wouldn't own up to it!!

Rooms are not as advertised on Hotels.com. They are extremely small and the decor is dated. The charge is not acceptable for such meagre accommodation.