Cache Hotel Boutique - Adults Only
$47
/ night
Avg. for September
Prices for Cache Hotel Boutique - Adults Only
Select dates to see prices and availability
$47
/ night
Avg. for September
Monthly average prices
Nightly prices at Cache Hotel Boutique - Adults Only average $47 in September, the cheapest month, and $63 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $63 |
| February | $59 |
| March | $57 |
| April | $50 |
| May | $48 |
| June | $48 |
| July | $49 |
| August | $52 |
| September | $47 |
| October | $49 |
| November | $57 |
| December | $63 |
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Sep · $47
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Most expensive: December (~$63)
Cheapest: September (~$47)
About this property
Try your luck at the casino and enjoy other recreational amenities including an outdoor pool and karaoke. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Amenities
Try your luck at the casino and enjoy other recreational amenities including an outdoor pool and karaoke. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
Enjoy Mediterranean cuisine at Caché restaurant, a poolside restaurant which features a bar/lounge and a pool view. Wrap up your day with a drink at the poolside bar. Continental breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Rooms
Stay in one of 26 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided once per stay.
Location
Cache Hotel Boutique - Adults Only is centrally located in Playa del Carmen, a 3-minute walk from Quinta Avenida and 9 minutes by foot from Playa del Carmen Main Beach. This casino hotel is 0.8 mi (1.2 km) from Mamitas Beach and 0.8 mi (1.2 km) from Playa del Carmen Maritime Terminal.
What's nearby
Riviera Gran Casino(0.1 miles)
Central Square(0.1 miles)
Calle 12(0.1 miles)
Nuestra Senora del Carmen Catholic Church(0.1 miles)
3D Museum of Wonders(0.1 miles)
Quinta Avenida(0.1 miles)
Mercado Playa del Carmen(0.2 miles)
Chabad Playa del Carmen(0.2 miles)
Frida Kahlo Museum(0.2 miles)
Calle Corazón(0.2 miles)
Quinta Alegría Shopping Mall(0.3 miles)
Playa del Carmen Main Beach(0.5 miles)
Founders Park(0.5 miles)
Portal Maya(0.6 miles)
Paseo del Carmen(0.6 miles)
Cozumel Intl. Airport (CZM)(21.4 miles)
Cancun Intl. Airport (CUN)(35.1 miles)
Location
15 Avenida Norte 10, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Riviera Gran Casino (0.1 miles)
Central Square (0.1 miles)
Calle 12 (0.1 miles)
Nuestra Senora del Carmen Catholic Church (0.1 miles)
3D Museum of Wonders (0.1 miles)
Quinta Avenida (0.1 miles)
Room options
17
Junior Suite, 1 King Bed, City View
Room details
1 King Bed
Sleeps 2
290 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
11
Presidential Suite, 1 King Bed, Terrace, Partial Ocean View
Room details
1 King Bed
Sleeps 2
295 ft²
Air ConditioningWi-Fi (Free)Private BathroomPatio
13
Deluxe Studio Suite, 1 King Bed, Housekeeping, Pool View
Room details
1 King Bed
Sleeps 2
265 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
17
Standard Double Room, 1 King Bed, Pool Access
Room details
1 King Bed
Sleeps 2
275 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
16
Standard Suite, 1 King Bed, Balcony, Courtyard View
Room details
1 King Bed
Sleeps 2
310 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
11
Standard Double Or Twin Room, Pool Access
Room details
2 Full Beds
Sleeps 4
275 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Cache Hotel Boutique - Adults Only
7.9
Good
Based on 766 verified reviews
Who stays here?
Business
1%
Couple
66%
Family
6%
Group
18%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At Cache Hotel Boutique - Adults Only, reviews highlight a lively, entertainment-forward atmosphere with nightly events, consistently friendly staff, and generally clean rooms, but also recurring late-night noise and some maintenance and upkeep shortcomings across parts of the property.
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What guests think
At Cache Hotel Boutique - Adults Only, reviews highlight a lively, entertainment-forward atmosphere with nightly events, consistently friendly staff, and generally clean rooms, but also recurring late-night noise and some maintenance and upkeep shortcomings across parts of the property.
The rooftop pool and bar host frequent events; the location is very walkable to Fifth Avenue, the beach, and the ADO station, and breakfast is generally well liked but simple and starts at 8 a.m., though access involves stairs, the elevator is sometimes out, and parking is paid. Rooms range from spacious and comfortable to basic and dated, with common reports of weak water pressure or hot‑water issues, privacy and light problems from corridor‑facing windows, and spotty in‑room Wi‑Fi. Expect an active, social stay more suited to nightlife lovers than light sleepers.
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AI-generated summary based on recent guest reviews
Facilities
Rooftop pool and bar host frequent evening events with live music and a lively vibe. There is paid parking, but access involves stairs and reports of an out of service elevator, and events can draw outside guests, making shared areas busy.
Related guest reviews
8
Merkurio
Oct 28, 2024
·
Stayed 1 night
Un lugar bueno para alojarte está frente al centro de playa, solo que te hacen dar un depósito de $800 cosa que no menciona la página al hacer la reservación, el desayuno va incluido y es bueno, TV muy pequeña, no funciona el elevador.
Un lugar bueno para alojarte está frente al centro de playa, solo que te hacen dar un depósito de $800 cosa que no menciona la página al hacer la reservación, el desayuno va incluido y es bueno, TV muy pequeña, no funciona el elevador.
8
Brad
Mar 12, 2025
·
Stayed 5 nights
It is not accessible for people with disabilities, there is a large flight of stairs and the elevator didn’t start until you were on the first floor. A stair railing from street level to the lobby would be helpful
It is not accessible for people with disabilities, there is a large flight of stairs and the elevator didn’t start until you were on the first floor. A stair railing from street level to the lobby would be helpful
6
Laura
Jan 8, 2025
·
Stayed 1 night
Hotel room was very very basic but clean. We were only staying one night so it wasn’t really a big deal. Enjoyed the rooftop bar and restaurant and the live music. However, very loud club music started after the band and went until after 11:00. The place is small so I doubt there was any room that would have been quiet.
Hotel room was very very basic but clean. We were only staying one night so it wasn’t really a big deal. Enjoyed the rooftop bar and restaurant and the live music. However, very loud club music started after the band and went until after 11:00. The place is small so I doubt there was any room that would have been quiet.
6
Michael
Aug 5, 2025
·
Stayed 1 night
Free live music every night from 6pm till... but not past 1am. All rooms appear to have direct access to the party! Good selection of Lebanese food on the hotel menu.
Free live music every night from 6pm till... but not past 1am. All rooms appear to have direct access to the party! Good selection of Lebanese food on the hotel menu.
4
Jefferson
Apr 21, 2025
·
Unfortunately, this hotel was well below our expectations based on the photos we saw at the time of booking. There are two positives: the location is great, and the underground parking (although charged daily) is convenient. However, there are several downsides. As mentioned in other reviews, the hotel is heavily focused on parties — the music is extremely loud, almost every day, to the point where our room was literally shaking. The parties go until 11 PM, making it hard to relax or get a good night's sleep, especially if you're in Cancun for tours and good food, not nightlife. The breakfast was OK, but it only starts at 8 AM, which is quite late if you have early tours planned or want to go to cenotes or beaches early to avoid crowds — we often had to leave without eating. Our room smelled old, didn’t feel cozy, and surprisingly, there was no fridge. Even the hotel bar staff were surprised when we asked them to store some food for us. The hotel is clearly focused on parties and often invites external guests to join. Because of that, it’s hard to enjoy the pool or relax after a long day of tours — there’s little to no peace and quiet even during the afternoon or early evening.
Unfortunately, this hotel was well below our expectations based on the photos we saw at the time of booking. There are two positives: the location is great, and the underground parking (although charged daily) is convenient. However, there are several downsides. As mentioned in other reviews, the hotel is heavily focused on parties — the music is extremely loud, almost every day, to the point where our room was literally shaking. The parties go until 11 PM, making it hard to relax or get a good night's sleep, especially if you're in Cancun for tours and good food, not nightlife. The breakfast was OK, but it only starts at 8 AM, which is quite late if you have early tours planned or want to go to cenotes or beaches early to avoid crowds — we often had to leave without eating. Our room smelled old, didn’t feel cozy, and surprisingly, there was no fridge. Even the hotel bar staff were surprised when we asked them to store some food for us. The hotel is clearly focused on parties and often invites external guests to join. Because of that, it’s hard to enjoy the pool or relax after a long day of tours — there’s little to no peace and quiet even during the afternoon or early evening.
8
Kim
Oct 15, 2024
·
Stayed 7 nights
The staff at this hotel is outstanding, from the general manager to the restaurant staff, to the cleaning personnel. Everyone is willing to go out of their way to help you and that helped make our trip great. The only negative thing I can say is about the repairs that must be made to the property. We stayed for a week and the elevator was out of service the whole time. Doing three flights of stairs (some of which are cobblestone) multiple times a day was a challenge.
The staff at this hotel is outstanding, from the general manager to the restaurant staff, to the cleaning personnel. Everyone is willing to go out of their way to help you and that helped make our trip great. The only negative thing I can say is about the repairs that must be made to the property. We stayed for a week and the elevator was out of service the whole time. Doing three flights of stairs (some of which are cobblestone) multiple times a day was a challenge.
6
Peter Mark
Jan 13, 2025
·
Stayed 8 nights
Just spent a week at Caché Boutique Hotel. Location is good, 2 short blocks to Wal Mart, a short walk to the nightclub section of La Quinta. Was not noisy at night except Thursday night for some reason. I could hear a nightclub pumpin till after 3am. The hotel has events regularly, almost every night but they all ended around midnight. The events were often semi-private events, there was a birthday party, French Canadian karaoke, a BBQ for a group of older Quebecois people. Etc. as a guest, it was a bit odd seeing all these private events in the space that is supposed to be yours… to be fair, we were welcome to join (I think), but everyone in attendance knew each other and we felt like the odd ones out. The free breakfast was a nice touch, but it’s basic and small, you can add and egg, cheese, bacon etc for an up-charge. Coffee was included but it was NOT good coffee. One thing to keep in mind is that this hotel does not provide drinking water, which I found odd. I’ve been to playa many times, every hotel I’ve stayed at provides drinking water daily. Even more budget hotels. It was a little annoying but wal mart has giant bottles of water for pretty cheap. Which begs the question, why not just include it for the guests? The building is showing its age, but the beds were comfortable, cleaning staff did a great job. Room was ok. Overall our stay was good.
Just spent a week at Caché Boutique Hotel. Location is good, 2 short blocks to Wal Mart, a short walk to the nightclub section of La Quinta. Was not noisy at night except Thursday night for some reason. I could hear a nightclub pumpin till after 3am. The hotel has events regularly, almost every night but they all ended around midnight. The events were often semi-private events, there was a birthday party, French Canadian karaoke, a BBQ for a group of older Quebecois people. Etc. as a guest, it was a bit odd seeing all these private events in the space that is supposed to be yours… to be fair, we were welcome to join (I think), but everyone in attendance knew each other and we felt like the odd ones out. The free breakfast was a nice touch, but it’s basic and small, you can add and egg, cheese, bacon etc for an up-charge. Coffee was included but it was NOT good coffee. One thing to keep in mind is that this hotel does not provide drinking water, which I found odd. I’ve been to playa many times, every hotel I’ve stayed at provides drinking water daily. Even more budget hotels. It was a little annoying but wal mart has giant bottles of water for pretty cheap. Which begs the question, why not just include it for the guests? The building is showing its age, but the beds were comfortable, cleaning staff did a great job. Room was ok. Overall our stay was good.
10
Richard
Dec 26, 2025
·
Stayed 1 night
We had a wonderful stay at Cache. Great location and nice rooms. They do have live music at night so be aware if you are looking for something more quiet, but we didn’t mind since we had earplugs. The rooftop pool was also very nice and friendly staff. Gracias!
We had a wonderful stay at Cache. Great location and nice rooms. They do have live music at night so be aware if you are looking for something more quiet, but we didn’t mind since we had earplugs. The rooftop pool was also very nice and friendly staff. Gracias!
8
Maryse
Feb 5, 2025
·
Stayed 4 nights
tres bel hotel, tres bien situé. le soir très bruyant jusqu'à minuit mais l'hotel a prévenu et envoyé plusieurs mails avant l'arrivée. Très responsable
tres bel hotel, tres bien situé. le soir très bruyant jusqu'à minuit mais l'hotel a prévenu et envoyé plusieurs mails avant l'arrivée. Très responsable
8
Shauna
Aug 18, 2024
·
Stayed 7 nights
Great boutique hotel with some character from age, overall clean, comfortable beds and pillows, hot water, great room service, great restaurant food, free breakfast choices are an added touch. The location is the highlight, 2 blocks to 5thAve, Wal Mart, the beach and many great cafes and eating. It can be noisy at night and it hosts many late night events that can be very loud, so it’s great for fun but maybe not so great if you want it quiet after 10pm. Parking is 150mx/day. Loved the pool and the decor. Great vibe and great price, would definitely stay again.
Great boutique hotel with some character from age, overall clean, comfortable beds and pillows, hot water, great room service, great restaurant food, free breakfast choices are an added touch. The location is the highlight, 2 blocks to 5thAve, Wal Mart, the beach and many great cafes and eating. It can be noisy at night and it hosts many late night events that can be very loud, so it’s great for fun but maybe not so great if you want it quiet after 10pm. Parking is 150mx/day. Loved the pool and the decor. Great vibe and great price, would definitely stay again.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas clean, with some describing them as spotless. Others reported stained linens, damp or musty odors, and inconsistent housekeeping, including rooms not properly cleaned on arrival.
Related guest reviews
8
Vanessa
May 28, 2025
·
Stayed 4 nights
Agree with the previous comments that this is a loud hotel. Cleanliness is okay for a place to just sleep.
Agree with the previous comments that this is a loud hotel. Cleanliness is okay for a place to just sleep.
2
Alejandro
Nov 26, 2025
·
Stayed 3 nights
Es una vergüenza este hotel, el peor servicio, te cobran cosas falas como el estacionamiento, y lo tienen en su publicidad, el aseo cada 2 días, la recepcionista es una señora muy grosera y prepotente, y la limpieza es malísima la habitación la encontré sucia el primer día, es un pésimo hotel mal servicio y te cobran impuestos inventados y te piden depósitos nada más sin motivo. En la vida me había topado servicio y sobre cargos inventados. En la vida me volvería a quedar ahí
Es una vergüenza este hotel, el peor servicio, te cobran cosas falas como el estacionamiento, y lo tienen en su publicidad, el aseo cada 2 días, la recepcionista es una señora muy grosera y prepotente, y la limpieza es malísima la habitación la encontré sucia el primer día, es un pésimo hotel mal servicio y te cobran impuestos inventados y te piden depósitos nada más sin motivo. En la vida me había topado servicio y sobre cargos inventados. En la vida me volvería a quedar ahí
4
Keiichi
Jul 23, 2025
·
Stayed 7 nights
Don’t bother. Keep looking for a better hotel. Best thing about cache hotel is location (close to 5th avenue). The rest is just bland and disappointing! Non existent room cleaning, towels never changed, breakfast was ok but small portions. We had two “suites”, with complimentary power cut outs, broken double glazed windows, damp smell, mosquitoes and drain flies. Sorry to say I was thoroughly underwhelmed with my stay, and if I had an option - would have moved!
Don’t bother. Keep looking for a better hotel. Best thing about cache hotel is location (close to 5th avenue). The rest is just bland and disappointing! Non existent room cleaning, towels never changed, breakfast was ok but small portions. We had two “suites”, with complimentary power cut outs, broken double glazed windows, damp smell, mosquitoes and drain flies. Sorry to say I was thoroughly underwhelmed with my stay, and if I had an option - would have moved!
8
Dan
Oct 29, 2024
·
Stayed 3 nights
The staff were all nice and helpful. The communal areas are lovely and they food was good too. The down sides are the room smelt damp and the condition was poor (see pictures) it looked like poor workmanship and lack of care. Luckily I’m a deep sleeper as the music is unnecessarily loud until 1am and we were probably one of the furthest rooms away from the speakers. We had a junior room and at full price it is expensive and would not be worth the money by a long way. The location is great though
The staff were all nice and helpful. The communal areas are lovely and they food was good too. The down sides are the room smelt damp and the condition was poor (see pictures) it looked like poor workmanship and lack of care. Luckily I’m a deep sleeper as the music is unnecessarily loud until 1am and we were probably one of the furthest rooms away from the speakers. We had a junior room and at full price it is expensive and would not be worth the money by a long way. The location is great though
2
Donna
Dec 26, 2024
·
Stayed 3 nights
I was to stay here 3 nights. Checkin was easy, but I had to take my luggage up a flight of stairs to even get to the elevator. Once I got to my room I noticed the door had looked like it had previously been kicked in. The room smelled terrible and I could tell they tried to use air freshener which made me sick to my stomach. The room was very old and the ceiling was caving in. The closet was made of particleboard so it was falling apart. The bottom of the shower was brown and nasty, but to top it off the sheets had stains on them. I went to the front desk and the lady came to take a look and when we got to the room the cleaning lady had just finished in my room. I pulled back the bed to show the lady the sheets and the stains were no longer there. I knew there was no way for her to clean the room and change the bed in that amount of time so I pulled all the sheets back and the cleaning lady just turned the stains to the bottom of the bed. The sheets were not just stained because I ran my hand over it and the spots were crusty. Also, I booked a non smoking room and cigarette smoke was coming through the vent. The music at the bar was so loud there is no way to get a decent night of sleep. The lady at the front desk offered me another room so we went to look what was available and it wasn’t any better. I checked out and went to another hotel. She did not refund me my money and basically said I was out of luck. I have pics to prove all of this. Avoid this place!
I was to stay here 3 nights. Checkin was easy, but I had to take my luggage up a flight of stairs to even get to the elevator. Once I got to my room I noticed the door had looked like it had previously been kicked in. The room smelled terrible and I could tell they tried to use air freshener which made me sick to my stomach. The room was very old and the ceiling was caving in. The closet was made of particleboard so it was falling apart. The bottom of the shower was brown and nasty, but to top it off the sheets had stains on them. I went to the front desk and the lady came to take a look and when we got to the room the cleaning lady had just finished in my room. I pulled back the bed to show the lady the sheets and the stains were no longer there. I knew there was no way for her to clean the room and change the bed in that amount of time so I pulled all the sheets back and the cleaning lady just turned the stains to the bottom of the bed. The sheets were not just stained because I ran my hand over it and the spots were crusty. Also, I booked a non smoking room and cigarette smoke was coming through the vent. The music at the bar was so loud there is no way to get a decent night of sleep. The lady at the front desk offered me another room so we went to look what was available and it wasn’t any better. I checked out and went to another hotel. She did not refund me my money and basically said I was out of luck. I have pics to prove all of this. Avoid this place!
6
Alvin
May 25, 2025
·
Stayed 4 nights
Property is close to fifth Ave and centro marketplace that opens nightly. Breakfast every morning was nice and great value. Evenings were really loud with live music. If you enjoy this type of setting you will love this place. It didn’t really bother us much. Only issue was sheet had a stain on it and they took forever to change it. Room had a slight damp smell. I also didn’t get my VIP parking privileges which I found out about after they changed me for daily parking. The bartender was the best and she makes the best mixed drinks!
Property is close to fifth Ave and centro marketplace that opens nightly. Breakfast every morning was nice and great value. Evenings were really loud with live music. If you enjoy this type of setting you will love this place. It didn’t really bother us much. Only issue was sheet had a stain on it and they took forever to change it. Room had a slight damp smell. I also didn’t get my VIP parking privileges which I found out about after they changed me for daily parking. The bartender was the best and she makes the best mixed drinks!
10
Mariam
Nov 19, 2025
·
Stayed 3 nights
Wrong was spotless, clean. Staff was incredibly friendly
Wrong was spotless, clean. Staff was incredibly friendly
10
Reyna
Aug 27, 2024
·
Stayed 1 night
Súper Limpia la Habitación Gracias gracias regresaré
Súper Limpia la Habitación Gracias gracias regresaré
10
Raymond
Feb 7, 2025
·
Stayed 4 nights
Clean and updated hotel. The pool and pool bar are excellent with great food and drinks. Quick check in and close to the beach. Very good value. Highly recommended!
Clean and updated hotel. The pool and pool bar are excellent with great food and drinks. Quick check in and close to the beach. Very good value. Highly recommended!
6
Claudia Elvira
Aug 13, 2024
·
Stayed 1 night
mi prima limpio un poco de jugo que se le derramo con una toalla del hotel y le cobraron 100 pesos del deposito - piden 800 pesos de deposito y con la excusa que la toalla estaba sucia devolvieron solo 700 ( al lavarse igual que las demas iba a desaparecer el jugo aun humedo ). el cuarto que nos toco estaba con muchos cabellos en el baño y regadera y manchas en el piso que al parecer ya no se quitan, un olor algo raro y si entraron a pasar un trapo al piso con aroma rapido_ se agradece. el almuerzo sencillo pero bien , la ubicacion y el precio tambien muy bien. hay escaleras para subir al hotel mi prima no podia subirlas con la maleta creo si viene la observacion pero no nos fijamos que no es apto para personas con movilidad reducida.
mi prima limpio un poco de jugo que se le derramo con una toalla del hotel y le cobraron 100 pesos del deposito - piden 800 pesos de deposito y con la excusa que la toalla estaba sucia devolvieron solo 700 ( al lavarse igual que las demas iba a desaparecer el jugo aun humedo ). el cuarto que nos toco estaba con muchos cabellos en el baño y regadera y manchas en el piso que al parecer ya no se quitan, un olor algo raro y si entraron a pasar un trapo al piso con aroma rapido_ se agradece. el almuerzo sencillo pero bien , la ubicacion y el precio tambien muy bien. hay escaleras para subir al hotel mi prima no podia subirlas con la maleta creo si viene la observacion pero no nos fijamos que no es apto para personas con movilidad reducida.
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AI-generated summary based on recent guest reviews
Rooms
Rooms range from spacious and comfortable to basic and dated. Common reports include very loud music late into the night, weak water pressure or hot water issues, privacy and light problems from corridor facing windows, and spotty in room WiFi; some rooms lacked a fridge or safe.
Related guest reviews
6
Bardia
Dec 28, 2024
·
Stayed 7 nights
Pros: - Free breakfast but - Great central location - Nice pillows - Good air conditioning Cons: - Very noisy at nights playing loud music until around 12:30-1:00am. - Very low water pressure in the bathroom - No safe in my room. - No fridge in my room. Had to ask for it
Pros: - Free breakfast but - Great central location - Nice pillows - Good air conditioning Cons: - Very noisy at nights playing loud music until around 12:30-1:00am. - Very low water pressure in the bathroom - No safe in my room. - No fridge in my room. Had to ask for it
10
Matthew
Jul 1, 2024
·
Stayed 4 nights
We had a fantastic stay. We upgraded to the balcony room with a private hot tub and this was perfect. The room was spacious, strong AC, clean and the maids were very pleasant and generous. Breakfast was a choice from a menu and all the food was cooked fresh, filling and good quality. There were Mexican dishes, eggs or pancakes. The pool was cool and clean and also a good view in it from the roof top. We didn’t use the restaurant for a main meal but we did for drinks and they serve plenty of cocktails and have a party on with live music most nights until midnight. This was the only negative.
We had a fantastic stay. We upgraded to the balcony room with a private hot tub and this was perfect. The room was spacious, strong AC, clean and the maids were very pleasant and generous. Breakfast was a choice from a menu and all the food was cooked fresh, filling and good quality. There were Mexican dishes, eggs or pancakes. The pool was cool and clean and also a good view in it from the roof top. We didn’t use the restaurant for a main meal but we did for drinks and they serve plenty of cocktails and have a party on with live music most nights until midnight. This was the only negative.
6
Bryan
Oct 18, 2024
·
Stayed 2 nights
No privacy. Can't have the lights on at night or people can see directly into the room coming up the steps. Curtain rod on the far window was broken.
No privacy. Can't have the lights on at night or people can see directly into the room coming up the steps. Curtain rod on the far window was broken.
6
Enrique
Jul 20, 2024
·
Stayed 1 night
Si bien especifican el tema del cobro por estacionamiento, es importante que contemplen ese gasto adicional, alrededor hay propiedades que lo incluyen sin costo. Las habitaciones tienen grandes ventanas pero las persianas no bloquen bien la luz y resta algo de privacidad
Si bien especifican el tema del cobro por estacionamiento, es importante que contemplen ese gasto adicional, alrededor hay propiedades que lo incluyen sin costo. Las habitaciones tienen grandes ventanas pero las persianas no bloquen bien la luz y resta algo de privacidad
6
Flavia
Jul 25, 2025
·
Stayed 1 night
O quarto tinha uma janela grande de vidro virada para o corredor, e mesmo com uma cortina blackout nos sentimos sem privacidade. Hotel bem barulhento, com festas até depois de meia noite e muitas pessoas passando com malas no corredor. Chuveiro bem ruim (pouca água e não aquecida). Café da manhã bem fraco. Acredito que tenha melhores opções na região
O quarto tinha uma janela grande de vidro virada para o corredor, e mesmo com uma cortina blackout nos sentimos sem privacidade. Hotel bem barulhento, com festas até depois de meia noite e muitas pessoas passando com malas no corredor. Chuveiro bem ruim (pouca água e não aquecida). Café da manhã bem fraco. Acredito que tenha melhores opções na região
8
Kyle Van
Jan 31, 2025
·
Stayed 7 nights
Only downside was the inability to get wifi in the room.
Only downside was the inability to get wifi in the room.
4
Angel
Mar 4, 2024
·
Stayed 1 night
The hotel is well-located, clean, and the staff is attentive. However, I had to check out and cancel my reservation due to a loud party at the hotel scheduled to last until 3 am. Additionally, the internet does not work in the rooms, which is essential for my work
The hotel is well-located, clean, and the staff is attentive. However, I had to check out and cancel my reservation due to a loud party at the hotel scheduled to last until 3 am. Additionally, the internet does not work in the rooms, which is essential for my work
10
Laura
Feb 18, 2025
·
Stayed 7 nights
Water pressure in shower needs major improvement
Water pressure in shower needs major improvement
4
Tiffanie
Jan 4, 2026
·
Stayed 6 nights
Upon check-in, there was extra taxes/fees that we paid. We were later asked to pay them again after being told we didn’t pay enough at check-in. Paid the correct amount but the hotel didn’t have any pesos or dollars to give us change. Waited 2 days to get change. The room I booked was not the room I received. This is a party hotel, every night of our stay there was loud music until at least midnight. Our room 210 was directly over the patio/kitchen/bar. Music was blasting at 7:30 one morning after the after midnight party the night before. Woke up one morning around 5am with no running water. Water came back on around 8 or 9 but it was very brown. This ruined our plans for an excursion that was leaving by 10:30. Nothing said from management about the water issue or water bottles provided to even brush teeth or wash your face. We had an early flight so we were leaving the hotel before 7am. Thought no one was there at the desk, all lights were out. Having a conversation with my spouse about what to do with the keys and getting our deposit , a man rose up from the floor behind the counter, asleep and possibly intoxicated. He couldn’t get us or our other family members checked out properly as he was very disoriented. We had to leave as our taxi was waiting to take us to the airport, not knowing if we were checked out. This was a disastrous stay and will NEVER stay here again.
Upon check-in, there was extra taxes/fees that we paid. We were later asked to pay them again after being told we didn’t pay enough at check-in. Paid the correct amount but the hotel didn’t have any pesos or dollars to give us change. Waited 2 days to get change. The room I booked was not the room I received. This is a party hotel, every night of our stay there was loud music until at least midnight. Our room 210 was directly over the patio/kitchen/bar. Music was blasting at 7:30 one morning after the after midnight party the night before. Woke up one morning around 5am with no running water. Water came back on around 8 or 9 but it was very brown. This ruined our plans for an excursion that was leaving by 10:30. Nothing said from management about the water issue or water bottles provided to even brush teeth or wash your face. We had an early flight so we were leaving the hotel before 7am. Thought no one was there at the desk, all lights were out. Having a conversation with my spouse about what to do with the keys and getting our deposit , a man rose up from the floor behind the counter, asleep and possibly intoxicated. He couldn’t get us or our other family members checked out properly as he was very disoriented. We had to leave as our taxi was waiting to take us to the airport, not knowing if we were checked out. This was a disastrous stay and will NEVER stay here again.
6
Maude
Feb 10, 2025
·
Stayed 2 nights
No water pressure in the shower. Literally drops. Also, they have karaoke going till late so you have to listen to that all night.
No water pressure in the shower. Literally drops. Also, they have karaoke going till late so you have to listen to that all night.
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly and accommodating, with several reviews highlighting helpful front desk and restaurant teams. However, multiple guests reported front desk issues such as deposit disputes, misinformation, and slow or unprofessional check out.
Related guest reviews
2
Alejandro
Nov 26, 2025
·
Stayed 3 nights
Es una vergüenza este hotel, el peor servicio, te cobran cosas falas como el estacionamiento, y lo tienen en su publicidad, el aseo cada 2 días, la recepcionista es una señora muy grosera y prepotente, y la limpieza es malísima la habitación la encontré sucia el primer día, es un pésimo hotel mal servicio y te cobran impuestos inventados y te piden depósitos nada más sin motivo. En la vida me había topado servicio y sobre cargos inventados. En la vida me volvería a quedar ahí
Es una vergüenza este hotel, el peor servicio, te cobran cosas falas como el estacionamiento, y lo tienen en su publicidad, el aseo cada 2 días, la recepcionista es una señora muy grosera y prepotente, y la limpieza es malísima la habitación la encontré sucia el primer día, es un pésimo hotel mal servicio y te cobran impuestos inventados y te piden depósitos nada más sin motivo. En la vida me había topado servicio y sobre cargos inventados. En la vida me volvería a quedar ahí
8
Nicole
Feb 24, 2026
·
Stayed 2 nights
We had a great stay! The customer service was great! We appreciated the hospitality and care that everyone provided! The room was very clean. The location was convenient and walkable. The vibe was perfect for a girls trip! We had so much fun and enjoyed the breakfast!!! The only negatives, the shuttle cost advertised was not $90 but about $105 each way, or $1600 pesos. This really should state $1600 pesos as the exchange rates fluctuate. This is payable only to the driver upon arrival in cash only. But the service was great and on time. Aside from that the room was a bit outdated, the shower had very little water pressure, and there were no chairs in the room to sit down. Only 2 beds. Those to me are not that big of a deal but to some it may matter and are worth mentioning. I really loved the charm of this place and felt safe and well cared for. I’ll def be back!
We had a great stay! The customer service was great! We appreciated the hospitality and care that everyone provided! The room was very clean. The location was convenient and walkable. The vibe was perfect for a girls trip! We had so much fun and enjoyed the breakfast!!! The only negatives, the shuttle cost advertised was not $90 but about $105 each way, or $1600 pesos. This really should state $1600 pesos as the exchange rates fluctuate. This is payable only to the driver upon arrival in cash only. But the service was great and on time. Aside from that the room was a bit outdated, the shower had very little water pressure, and there were no chairs in the room to sit down. Only 2 beds. Those to me are not that big of a deal but to some it may matter and are worth mentioning. I really loved the charm of this place and felt safe and well cared for. I’ll def be back!
2
Warren
Apr 11, 2024
·
Stayed 2 nights
Our stay was wonderful right up until checkout. The man at reception went to check our room and came back with a towel that he said was stained. My wife said it was not. He insisted it was and said he wasn’t going to return our deposit. I got mad and took the towel I bought from him. We went home with our towel. Washed it, and I am now HJ proud of owner of one WHITE used towel. We loved the place and everyone except the man at reception. We will not be back.
Our stay was wonderful right up until checkout. The man at reception went to check our room and came back with a towel that he said was stained. My wife said it was not. He insisted it was and said he wasn’t going to return our deposit. I got mad and took the towel I bought from him. We went home with our towel. Washed it, and I am now HJ proud of owner of one WHITE used towel. We loved the place and everyone except the man at reception. We will not be back.
8
Kayleigh
Jun 28, 2025
·
Stayed 5 nights
Amazing location, great vibe, and fantastic staff! We loved our stay here! The location couldn’t be better—just a minute’s walk to 5th Avenue. The rooftop pool and bar were perfect for relaxing, and the included breakfast was honestly one of the best I’ve ever had. There was something fun happening every night—DJs, salsa lessons, movie nights, a live jazz band—great for staying in or kicking off the evening before heading out. The staff were incredibly friendly and went above and beyond, even recommending a local beach to avoid the seaweed. I’d absolutely recommend this hotel to friends and will definitely be back!
Amazing location, great vibe, and fantastic staff! We loved our stay here! The location couldn’t be better—just a minute’s walk to 5th Avenue. The rooftop pool and bar were perfect for relaxing, and the included breakfast was honestly one of the best I’ve ever had. There was something fun happening every night—DJs, salsa lessons, movie nights, a live jazz band—great for staying in or kicking off the evening before heading out. The staff were incredibly friendly and went above and beyond, even recommending a local beach to avoid the seaweed. I’d absolutely recommend this hotel to friends and will definitely be back!
10
Patrick
Jan 15, 2024
·
Stayed 8 nights
Staff was very friendly and responsive and spoke enough English for me to get by. The location is great as it's within 5 minutes of the beach, 5th Avenue, the ADO bus station, tons of restaurants, and is immediately adjacent to a public square that hosts a weekend street fair. There were things that weren't in the best condition (furning with cosmetic damage, rust on the showerhead, AC didn't work in my first room, but the staff were helpful and changed my room to one with working AC), but everything was very clean. The restaurant/bar also had decent food and drinks and hosted events several nights per week, such as salsa dancing. I'd stay here again.
Staff was very friendly and responsive and spoke enough English for me to get by. The location is great as it's within 5 minutes of the beach, 5th Avenue, the ADO bus station, tons of restaurants, and is immediately adjacent to a public square that hosts a weekend street fair. There were things that weren't in the best condition (furning with cosmetic damage, rust on the showerhead, AC didn't work in my first room, but the staff were helpful and changed my room to one with working AC), but everything was very clean. The restaurant/bar also had decent food and drinks and hosted events several nights per week, such as salsa dancing. I'd stay here again.
4
Tiffanie
Jan 4, 2026
·
Stayed 6 nights
Upon check-in, there was extra taxes/fees that we paid. We were later asked to pay them again after being told we didn’t pay enough at check-in. Paid the correct amount but the hotel didn’t have any pesos or dollars to give us change. Waited 2 days to get change. The room I booked was not the room I received. This is a party hotel, every night of our stay there was loud music until at least midnight. Our room 210 was directly over the patio/kitchen/bar. Music was blasting at 7:30 one morning after the after midnight party the night before. Woke up one morning around 5am with no running water. Water came back on around 8 or 9 but it was very brown. This ruined our plans for an excursion that was leaving by 10:30. Nothing said from management about the water issue or water bottles provided to even brush teeth or wash your face. We had an early flight so we were leaving the hotel before 7am. Thought no one was there at the desk, all lights were out. Having a conversation with my spouse about what to do with the keys and getting our deposit , a man rose up from the floor behind the counter, asleep and possibly intoxicated. He couldn’t get us or our other family members checked out properly as he was very disoriented. We had to leave as our taxi was waiting to take us to the airport, not knowing if we were checked out. This was a disastrous stay and will NEVER stay here again.
Upon check-in, there was extra taxes/fees that we paid. We were later asked to pay them again after being told we didn’t pay enough at check-in. Paid the correct amount but the hotel didn’t have any pesos or dollars to give us change. Waited 2 days to get change. The room I booked was not the room I received. This is a party hotel, every night of our stay there was loud music until at least midnight. Our room 210 was directly over the patio/kitchen/bar. Music was blasting at 7:30 one morning after the after midnight party the night before. Woke up one morning around 5am with no running water. Water came back on around 8 or 9 but it was very brown. This ruined our plans for an excursion that was leaving by 10:30. Nothing said from management about the water issue or water bottles provided to even brush teeth or wash your face. We had an early flight so we were leaving the hotel before 7am. Thought no one was there at the desk, all lights were out. Having a conversation with my spouse about what to do with the keys and getting our deposit , a man rose up from the floor behind the counter, asleep and possibly intoxicated. He couldn’t get us or our other family members checked out properly as he was very disoriented. We had to leave as our taxi was waiting to take us to the airport, not knowing if we were checked out. This was a disastrous stay and will NEVER stay here again.
4
Jonathan Andrew
Jun 4, 2025
·
Stayed 3 nights
If I could curse on here I would. WOW not a good place. The bar was great, great food, great events but owner/front desk operations not the same. Terrible at handling customer services they respond or care to communicate the correct information to the airport shuttle which caused missing flights. Cleaning employees were great and kind.
If I could curse on here I would. WOW not a good place. The bar was great, great food, great events but owner/front desk operations not the same. Terrible at handling customer services they respond or care to communicate the correct information to the airport shuttle which caused missing flights. Cleaning employees were great and kind.
4
Aleyda
Mar 23, 2025
·
Stayed 6 nights
I would not stay here again. The music was very loud and I could hear the sound base in my room. Man at reception called Amran told me I wasn’t allowed to take my towel out of the hotel, this has never happened before and when I couldn’t understand him he rolled his eyes at me. He proceeded to gaslight me and say in sarcastic way “sorry I ruined your vacation” I called him out on it and felt uncomfortable. The bartenders in the restaurant were very nice.
I would not stay here again. The music was very loud and I could hear the sound base in my room. Man at reception called Amran told me I wasn’t allowed to take my towel out of the hotel, this has never happened before and when I couldn’t understand him he rolled his eyes at me. He proceeded to gaslight me and say in sarcastic way “sorry I ruined your vacation” I called him out on it and felt uncomfortable. The bartenders in the restaurant were very nice.
4
Patsy
Dec 31, 2025
·
Stayed 6 nights
No water for several hours. Water pressure was not good any of my 6 days stay. The toilet did not work at all the last night. I had early checkout the attendance was asleep on the floor. He was not able to check us out due to he was very disoriented. We had a plane to catch so we left hoping the deposit will be on our cards.
No water for several hours. Water pressure was not good any of my 6 days stay. The toilet did not work at all the last night. I had early checkout the attendance was asleep on the floor. He was not able to check us out due to he was very disoriented. We had a plane to catch so we left hoping the deposit will be on our cards.
10
Aza
Sep 26, 2024
·
Stayed 2 nights
Excellent and affordable hotel with live entertainment included every evening. Sam, the owner, is a great guy and it reflects throughout his staff, including Allejandro and Ezekiel at the desk, and Lucas and Luciano at the bar, fantastic folks all around. Even Sam’s mom Mona is a blast! I was upgraded to a room with private deck and jacuzzi tub and spent hours chilling in style. Tasty kitchen too, including some delicious Lebanese cuisine and a nice included breakfast to order. Location is terrific, overlooking the civic plaza and just two blocks from the beach and the main drag. Casino right next door. Great stay. Book this place, you won’t regret it!
Excellent and affordable hotel with live entertainment included every evening. Sam, the owner, is a great guy and it reflects throughout his staff, including Allejandro and Ezekiel at the desk, and Lucas and Luciano at the bar, fantastic folks all around. Even Sam’s mom Mona is a blast! I was upgraded to a room with private deck and jacuzzi tub and spent hours chilling in style. Tasty kitchen too, including some delicious Lebanese cuisine and a nice included breakfast to order. Location is terrific, overlooking the civic plaza and just two blocks from the beach and the main drag. Casino right next door. Great stay. Book this place, you won’t regret it!
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AI-generated summary based on recent guest reviews
Location
Consistently praised central, walkable spot near Fifth Avenue, the beach, the ADO bus station, and a lively public plaza.
Related guest reviews
8
Maria
Dec 26, 2024
·
Stayed 7 nights
The owner and staff are very helpful and itself it's clise to the playa.
The owner and staff are very helpful and itself it's clise to the playa.
8
Hector
Oct 23, 2025
·
Stayed 4 nights
Great breakfast, friendly staff. AWESOME location. Walking distance to everything!
Great breakfast, friendly staff. AWESOME location. Walking distance to everything!
10
Nalan
May 12, 2024
·
Stayed 1 night
Great location and very clean and safe hotel in Playa del Carmen
Great location and very clean and safe hotel in Playa del Carmen
8
URIEL
Aug 22, 2024
·
Stayed 1 night
Fácil de encontrar. En el centro un lado del palacio municipal, cerca de todos los restaurantes y bares. Él Ferry a Cozumel está cerca. El hotel estaba muy limpio y con aire acondicionado. Tienen eventos dentro del hotel (en mi caso, hubo música para bailar). Te dan un desayuno sencillo gratis aunque hay más cosas para pedir. Tienen una alberquita pequeña. Agua caliente y con mucha presión en la regadera. Quizá lo único que no me gusto era que cobraban extra por meter el auto al estacionamiento (afuera hay muchísimos lugares para dejarlo en la calle y, como es el palacio municipal, creo que estuvo seguro). Te piden dejar un depósito de $800 el cual me regresaron al salir. Más barato que un AirBnB. La verdad me gustó mucho y lo recomendaría sin dudar.
Fácil de encontrar. En el centro un lado del palacio municipal, cerca de todos los restaurantes y bares. Él Ferry a Cozumel está cerca. El hotel estaba muy limpio y con aire acondicionado. Tienen eventos dentro del hotel (en mi caso, hubo música para bailar). Te dan un desayuno sencillo gratis aunque hay más cosas para pedir. Tienen una alberquita pequeña. Agua caliente y con mucha presión en la regadera. Quizá lo único que no me gusto era que cobraban extra por meter el auto al estacionamiento (afuera hay muchísimos lugares para dejarlo en la calle y, como es el palacio municipal, creo que estuvo seguro). Te piden dejar un depósito de $800 el cual me regresaron al salir. Más barato que un AirBnB. La verdad me gustó mucho y lo recomendaría sin dudar.
10
mario
Jul 13, 2024
·
Stayed 10 nights
Great hotel, great location, hey Sam this is mario from the 101, saludos, we stayed for 10 days and everything goes very well 👌 , see you next year
Great hotel, great location, hey Sam this is mario from the 101, saludos, we stayed for 10 days and everything goes very well 👌 , see you next year
10
Maxime
Feb 19, 2025
·
Stayed 7 nights
Emplacement 👍
Emplacement 👍
8
Rafael
Jan 10, 2025
·
Stayed 3 nights
O melhor desse hotel é a localização. Somente 2 quarteirões da 5ª Av e em frente a uma linda praça. Muito próximo também ao terminal de ônibus ADO alterna. O hotel é bonito e parece que foi reformado recentemente. O quarto não possui janelas, somente uma parede de vidro que permanece fechada por cortina, pois fica virada para o corredor. O quarto é espaçoso e a cama confortável. O café da manhã e Ok, mas às vezes demorado.
O melhor desse hotel é a localização. Somente 2 quarteirões da 5ª Av e em frente a uma linda praça. Muito próximo também ao terminal de ônibus ADO alterna. O hotel é bonito e parece que foi reformado recentemente. O quarto não possui janelas, somente uma parede de vidro que permanece fechada por cortina, pois fica virada para o corredor. O quarto é espaçoso e a cama confortável. O café da manhã e Ok, mas às vezes demorado.
8
Kayleigh
Jun 28, 2025
·
Stayed 5 nights
Amazing location, great vibe, and fantastic staff! We loved our stay here! The location couldn’t be better—just a minute’s walk to 5th Avenue. The rooftop pool and bar were perfect for relaxing, and the included breakfast was honestly one of the best I’ve ever had. There was something fun happening every night—DJs, salsa lessons, movie nights, a live jazz band—great for staying in or kicking off the evening before heading out. The staff were incredibly friendly and went above and beyond, even recommending a local beach to avoid the seaweed. I’d absolutely recommend this hotel to friends and will definitely be back!
Amazing location, great vibe, and fantastic staff! We loved our stay here! The location couldn’t be better—just a minute’s walk to 5th Avenue. The rooftop pool and bar were perfect for relaxing, and the included breakfast was honestly one of the best I’ve ever had. There was something fun happening every night—DJs, salsa lessons, movie nights, a live jazz band—great for staying in or kicking off the evening before heading out. The staff were incredibly friendly and went above and beyond, even recommending a local beach to avoid the seaweed. I’d absolutely recommend this hotel to friends and will definitely be back!
10
Paul
Jan 23, 2025
·
Stayed 14 nights
Staff are the best! Great free breakfast, rooms are nice, just 3 blocks to 5th Avenue bars and restaurants and 4 blocks to the beach.
Staff are the best! Great free breakfast, rooms are nice, just 3 blocks to 5th Avenue bars and restaurants and 4 blocks to the beach.
8
Maryse
Feb 5, 2025
·
Stayed 1 night
hotel situé en pleine ville, très bien
hotel situé en pleine ville, très bien
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AI-generated summary based on recent guest reviews
Dining
Included breakfast is generally tasty, though portions can be small or limited and service may start at 8 a.m. The on site restaurant and bar get good feedback, including Lebanese dishes, and pair food and drinks with nightly entertainment.
Related guest reviews
10
Guadalupe
Aug 28, 2025
·
Stayed 6 nights
Breakfast was good, the pool area was nice and they had good entertainment in the evenings and nights. The location was excellent
Breakfast was good, the pool area was nice and they had good entertainment in the evenings and nights. The location was excellent
8
Aleyda
Aug 10, 2025
·
Stayed 6 nights
It shiuld have more options for food than Lebanese food, not all of us like that food. The breakfast should have more variety, as same as the music, Latin music should be included
It shiuld have more options for food than Lebanese food, not all of us like that food. The breakfast should have more variety, as same as the music, Latin music should be included
4
Fabrice
Aug 21, 2025
·
Stayed 8 nights
La musique en continu dans le bar, et très forte tous les soirs jusqu'à 23h mais les bruits de la clientèle duraient bien après...2 discothèques pas loin, musique à fond jusqu' 4h du matin. Aucun repos possible... Pas de bouteilles d'eau potable à disposition dans chambre comme dans autres hôtels...Personnel réclamait un pourboire sans arrêt. Petit déjeuner: une tasse de boisson chaude mais pas de chocolat et une assiette avec une petite omelette ou 2 blinis avec légumes ou fruits, très léger... Ne plus le proposer serait une sage décision... Dommage , les chambres étaient pas mal, mais beaucoup d'humidité, les fenêtres ne peuvent s'ouvrir...
La musique en continu dans le bar, et très forte tous les soirs jusqu'à 23h mais les bruits de la clientèle duraient bien après...2 discothèques pas loin, musique à fond jusqu' 4h du matin. Aucun repos possible... Pas de bouteilles d'eau potable à disposition dans chambre comme dans autres hôtels...Personnel réclamait un pourboire sans arrêt. Petit déjeuner: une tasse de boisson chaude mais pas de chocolat et une assiette avec une petite omelette ou 2 blinis avec légumes ou fruits, très léger... Ne plus le proposer serait une sage décision... Dommage , les chambres étaient pas mal, mais beaucoup d'humidité, les fenêtres ne peuvent s'ouvrir...
8
Hector
Oct 23, 2025
·
Stayed 4 nights
Great breakfast, friendly staff. AWESOME location. Walking distance to everything!
Great breakfast, friendly staff. AWESOME location. Walking distance to everything!
10
Maritza A
Aug 17, 2025
·
Stayed 7 nights
Breakfast was good and they had a variety of options.
Breakfast was good and they had a variety of options.
8
Rafael
Jan 10, 2025
·
Stayed 3 nights
O melhor desse hotel é a localização. Somente 2 quarteirões da 5ª Av e em frente a uma linda praça. Muito próximo também ao terminal de ônibus ADO alterna. O hotel é bonito e parece que foi reformado recentemente. O quarto não possui janelas, somente uma parede de vidro que permanece fechada por cortina, pois fica virada para o corredor. O quarto é espaçoso e a cama confortável. O café da manhã e Ok, mas às vezes demorado.
O melhor desse hotel é a localização. Somente 2 quarteirões da 5ª Av e em frente a uma linda praça. Muito próximo também ao terminal de ônibus ADO alterna. O hotel é bonito e parece que foi reformado recentemente. O quarto não possui janelas, somente uma parede de vidro que permanece fechada por cortina, pois fica virada para o corredor. O quarto é espaçoso e a cama confortável. O café da manhã e Ok, mas às vezes demorado.
8
Kayleigh
Jun 28, 2025
·
Stayed 5 nights
Amazing location, great vibe, and fantastic staff! We loved our stay here! The location couldn’t be better—just a minute’s walk to 5th Avenue. The rooftop pool and bar were perfect for relaxing, and the included breakfast was honestly one of the best I’ve ever had. There was something fun happening every night—DJs, salsa lessons, movie nights, a live jazz band—great for staying in or kicking off the evening before heading out. The staff were incredibly friendly and went above and beyond, even recommending a local beach to avoid the seaweed. I’d absolutely recommend this hotel to friends and will definitely be back!
Amazing location, great vibe, and fantastic staff! We loved our stay here! The location couldn’t be better—just a minute’s walk to 5th Avenue. The rooftop pool and bar were perfect for relaxing, and the included breakfast was honestly one of the best I’ve ever had. There was something fun happening every night—DJs, salsa lessons, movie nights, a live jazz band—great for staying in or kicking off the evening before heading out. The staff were incredibly friendly and went above and beyond, even recommending a local beach to avoid the seaweed. I’d absolutely recommend this hotel to friends and will definitely be back!
6
Michael
Aug 5, 2025
·
Stayed 1 night
Free live music every night from 6pm till... but not past 1am. All rooms appear to have direct access to the party! Good selection of Lebanese food on the hotel menu.
Free live music every night from 6pm till... but not past 1am. All rooms appear to have direct access to the party! Good selection of Lebanese food on the hotel menu.
6
Peter Mark
Jan 13, 2025
·
Stayed 8 nights
Just spent a week at Caché Boutique Hotel. Location is good, 2 short blocks to Wal Mart, a short walk to the nightclub section of La Quinta. Was not noisy at night except Thursday night for some reason. I could hear a nightclub pumpin till after 3am. The hotel has events regularly, almost every night but they all ended around midnight. The events were often semi-private events, there was a birthday party, French Canadian karaoke, a BBQ for a group of older Quebecois people. Etc. as a guest, it was a bit odd seeing all these private events in the space that is supposed to be yours… to be fair, we were welcome to join (I think), but everyone in attendance knew each other and we felt like the odd ones out. The free breakfast was a nice touch, but it’s basic and small, you can add and egg, cheese, bacon etc for an up-charge. Coffee was included but it was NOT good coffee. One thing to keep in mind is that this hotel does not provide drinking water, which I found odd. I’ve been to playa many times, every hotel I’ve stayed at provides drinking water daily. Even more budget hotels. It was a little annoying but wal mart has giant bottles of water for pretty cheap. Which begs the question, why not just include it for the guests? The building is showing its age, but the beds were comfortable, cleaning staff did a great job. Room was ok. Overall our stay was good.
Just spent a week at Caché Boutique Hotel. Location is good, 2 short blocks to Wal Mart, a short walk to the nightclub section of La Quinta. Was not noisy at night except Thursday night for some reason. I could hear a nightclub pumpin till after 3am. The hotel has events regularly, almost every night but they all ended around midnight. The events were often semi-private events, there was a birthday party, French Canadian karaoke, a BBQ for a group of older Quebecois people. Etc. as a guest, it was a bit odd seeing all these private events in the space that is supposed to be yours… to be fair, we were welcome to join (I think), but everyone in attendance knew each other and we felt like the odd ones out. The free breakfast was a nice touch, but it’s basic and small, you can add and egg, cheese, bacon etc for an up-charge. Coffee was included but it was NOT good coffee. One thing to keep in mind is that this hotel does not provide drinking water, which I found odd. I’ve been to playa many times, every hotel I’ve stayed at provides drinking water daily. Even more budget hotels. It was a little annoying but wal mart has giant bottles of water for pretty cheap. Which begs the question, why not just include it for the guests? The building is showing its age, but the beds were comfortable, cleaning staff did a great job. Room was ok. Overall our stay was good.
10
Kissoondial
Mar 18, 2025
·
Stayed 6 nights
First, the service staff is excellent. There is entertainment almost every night. It ends between 11-12pm. I noticed that some reviewers complained about noise. Listen, if you’re coming to Playa and going to bed before 12, stay home. The food is excellent. The breakfast is good but light. You can add items for very little. Reserve the damn place, already and have fun
First, the service staff is excellent. There is entertainment almost every night. It ends between 11-12pm. I noticed that some reviewers complained about noise. Listen, if you’re coming to Playa and going to bed before 12, stay home. The food is excellent. The breakfast is good but light. You can add items for very little. Reserve the damn place, already and have fun
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AI-generated summary based on recent guest reviews
6
Pamela
6 days ago
·
Stayed 1 night
Clean room, comfortable bed Entertainment good, disappointing was the email the hotel sent me to verify my reservation, once verified it has listed breakfast free among other amenities but once we went to breakfast, they said we had to pay which was disappointed.
Clean room, comfortable bed Entertainment good, disappointing was the email the hotel sent me to verify my reservation, once verified it has listed breakfast free among other amenities but once we went to breakfast, they said we had to pay which was disappointed.
10
stav
Jun 21, 2026
·
Stayed 8 nights
great central location , good atmosphere with bar/restaurant and great complimentary breakfast .
great central location , good atmosphere with bar/restaurant and great complimentary breakfast .
10
julissa
May 21, 2026
·
Stayed 3 nights
So this is not the typical hotel this is definitely a party hotel! The music is loud but every night has a theme and you don’t have to go far for fun. The room is very minimalist but the AC is definitely on point! Food was good. Close to everything and everyone was helpful and nice
So this is not the typical hotel this is definitely a party hotel! The music is loud but every night has a theme and you don’t have to go far for fun. The room is very minimalist but the AC is definitely on point! Food was good. Close to everything and everyone was helpful and nice
10
Michael Brian
May 5, 2026
·
Stayed 10 nights
We stayed at Caché for 10 nights in late April 2026. For 2 adults it cost us less than CA$1k, and we were very happy with our stay and that price! The hotel is small and clean, with a little pool that was perfect for dipping. Bar staff were very friendly. There is something on every night (hockey game watch parties, live bands, even a mini market of local artists!). As others have mentioned, it gets loud. Our room was a great size, with a king-size bed, a spacious shower and a lovely bath. The housekeeping staff also made our towels into the cutest creations when cleaning the room! Two issues we had with the room was that the WiFi often cut out (frustrating but not the end of the world) and there was a slightly damp smell (noticeable when entering, but not bad enough to bother us). Location wise, Caché was perfect for us! Close to 5th Avenue, without the noise of the strip. From Thursday to Sunday, there was a lovely food/craft market on the square, where we got street food and gifts for family. The free cooked-to-order breakfast is nothing to phone home about (ok eggs and pancakes with some fruit), but we did eat it every day. I have a feeling that if you paid extra for the "premium" meals you'd be more impressed. We did get two free drinks tickets though and my margarita was delicious! Overall, the Caché is a spot I'd recommend if you want to relax during the day and want to stay up late (or don't mind the noise). When we return to PDC, we'll be coming back to Caché!
We stayed at Caché for 10 nights in late April 2026. For 2 adults it cost us less than CA$1k, and we were very happy with our stay and that price! The hotel is small and clean, with a little pool that was perfect for dipping. Bar staff were very friendly. There is something on every night (hockey game watch parties, live bands, even a mini market of local artists!). As others have mentioned, it gets loud. Our room was a great size, with a king-size bed, a spacious shower and a lovely bath. The housekeeping staff also made our towels into the cutest creations when cleaning the room! Two issues we had with the room was that the WiFi often cut out (frustrating but not the end of the world) and there was a slightly damp smell (noticeable when entering, but not bad enough to bother us). Location wise, Caché was perfect for us! Close to 5th Avenue, without the noise of the strip. From Thursday to Sunday, there was a lovely food/craft market on the square, where we got street food and gifts for family. The free cooked-to-order breakfast is nothing to phone home about (ok eggs and pancakes with some fruit), but we did eat it every day. I have a feeling that if you paid extra for the "premium" meals you'd be more impressed. We did get two free drinks tickets though and my margarita was delicious! Overall, the Caché is a spot I'd recommend if you want to relax during the day and want to stay up late (or don't mind the noise). When we return to PDC, we'll be coming back to Caché!
8
Delisha
May 3, 2026
·
Stayed 4 nights
Always love our stay at Cache. Close to popular areas and loves the events at the hotel...
Always love our stay at Cache. Close to popular areas and loves the events at the hotel...
Property Policies
Check-in
Check-out
From 15:00 to 00:00
Before 12:00
FAQs about Cache Hotel Boutique - Adults Only
Is parking available at the property?
Self-parking is available on-site for a fee of USD 10 per day, which includes in/out privileges. Guests must contact the property in advance to reserve parking.
What type of breakfast is offered and what are the serving hours?
A complimentary cooked-to-order breakfast is served daily from 8:00 AM to noon, featuring a variety of options.
Does the property allow pets?
Pets are not allowed at this property, but service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, subject to availability and potential additional charges.
Are airport shuttle services available?
A roundtrip airport shuttle is available for a surcharge of USD 90 per vehicle (one-way, maximum occupancy 3). Guests must arrange the transfer by contacting the property 72 hours prior to arrival.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Playa del Carmen, just a 3-minute walk from Quinta Avenida and 9 minutes on foot from Playa del Carmen Main Beach. Notable nearby attractions include Riviera Gran Casino and Central Square, both within 0.1 km.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool, operational from 9:00 AM to 11:00 PM. It is a seasonal outdoor pool.
What are the policies regarding children at the property?
Children are not permitted at this adults-only property. Guests must be 18 years or older to stay.
What are the policies for additional guests regarding extra beds or cribs?
The property does not provide extra beds or cribs, and additional guests are not accommodated beyond the maximum occupancy of the rooms.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 45.200211810493464USD
- 2026-09-19: 42.080356387710566USD
- 2026-09-20: 45.97699943847656USD
- 2026-09-21: 42.88499489822387USD
- 2026-09-22: 44.35709920120239USD
- 2026-09-23: 40.19212352485656USD
- 2026-09-24: 44.79588974590301USD
- 2026-09-25: 45.659893803977965USD
- 2026-09-26: 48.34004273643493USD
- 2026-09-27: 45.88323114852905USD
- 2026-09-28: 44.98988615283966USD
- 2026-09-29: 45.12216798419952USD
- 2026-09-30: 44.89062657165527USD
- 2026-10-01: 46.9874452337265USD
- 2026-10-02: 48.012353328323364USD
- 2026-10-03: 54.309019338226314USD
- 2026-10-04: 53.6296024274826USD
- 2026-10-05: 51.14927426433563USD
- 2026-10-06: 50.982747461128234USD
- 2026-10-07: 53.481298121452326USD
- 2026-10-08: 54.157454441070556USD
- 2026-10-09: 52.5957320898056USD
- 2026-10-10: 52.49023618984222USD
- 2026-10-11: 52.03739091968536USD
- 2026-10-12: 49.60550707683563USD
- 2026-10-13: 54.309019338226314USD
- 2026-10-14: 55.44369628486633USD
- 2026-10-15: 51.19255598201752USD
- 2026-10-16: 54.22508541183471USD
- 2026-10-17: 54.309019338226314USD
- 2026-10-18: 52.49023618984222USD
- 2026-10-19: 54.309019338226314USD
- 2026-10-20: 54.157454441070556USD
- 2026-10-21: 53.522204516029355USD
- 2026-10-22: 63.22967235145568USD
- 2026-10-23: 53.63241600208282USD
- 2026-10-24: 53.991379036903375USD
- 2026-10-25: 55.58597025032043USD
- 2026-10-26: 54.81467391357422USD
- 2026-10-27: 56.17727669792175USD
- 2026-10-28: 54.67543703098297USD
- 2026-10-29: 53.081362954330444USD
- 2026-10-30: 53.991379036903375USD
- 2026-10-31: 53.88289426174163USD
- 2026-11-01: 82.0885720550537USD
- 2026-11-02: 122.02920934181212USD
- 2026-11-03: 93.25107429771423USD
- 2026-11-04: 85.95413430976868USD
- 2026-11-05: 87.58725221214294USD
- 2026-11-06: 88.94985499649047USD
- 2026-11-07: 64.91396049842834USD
- 2026-11-08: 63.142175440406795USD
- 2026-11-09: 69.13321800498962USD
- 2026-11-10: 65.03418603115081USD
- 2026-11-11: 65.43921806316375USD
- 2026-11-12: 83.45978209877013USD
- 2026-11-13: 65.57522064971923USD
- 2026-11-14: 66.84764880638122USD
- 2026-11-15: 65.43921806316375USD
- 2026-11-16: 65.43921806316375USD
- 2026-11-17: 65.43921806316375USD
- 2026-11-18: 80.74935437049865USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 60 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 9:00 AM to 11:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests under 18 years old are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Fee for continental breakfast: approximately USD 20 per person
- Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
- Covered self parking fee: USD 10 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Activities
Swimming pool
Casino
Karaoke
Pool Outdoor
Live Music
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Adults Only
Beach Sun Loungers
Parking
Parking
Airport shuttle
Parking Onsite
Services
Safe-Deposit Box
24-Hour Front Desk