Name: Fairfield Inn and Suites Carlsbad
Address: 2525 South Canal Street, Carlsbad, New Mexico, United States of America, Carlsbad, New Mexico, US
Price range: US$140–US$312 per night
Rating: 8.5

What guests think

At Fairfield Inn and Suites Carlsbad, guests frequently praise the friendly staff, generally clean rooms, and convenient location for visiting Carlsbad Caverns and nearby dining, while noting recurring issues with traffic noise, inconsistent housekeeping, and occasional maintenance or key-system problems.

Breakfast is widely appreciated for variety but can be hit-or-miss, with reports of items running out or lukewarm food. Facilities draw mixed feedback: a tiny or closed pool, a removed or broken hot tub, and some fitness equipment not working. It works well as a simple base if you can accept some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: guests mention a tiny or closed pool, a removed or out-of-service hot tub, and some gym equipment not working, though a few noted a clean pool. Occasional key-card supply or door access issues were reported.

Related guest reviews

8

Jessica

22 Mar 2025

·

Stayed 1 night

Pool wasn’t in service but other than that we loved the size of the room and free parking

8

Jeff

20 Nov 2023

·

Stayed 1 night

They actually ran out of room keys. We had to be let in by the deck clerk. The custodian for breakfast was a bit lazy. He had one speed (slow). 8:20 and no milk. The milk, tea bags, and waffle batter were empty. He did bring out more eggs and waffle batter, but no milk, with a case in the back.

8

Kathie

9 Jun 2025

·

Stayed 2 nights

Everything was great except there was no mention of no longer having the hot tub by the pool and that was one of my main reasons for booking here. Another guest said the same thing. Otherwise it was a loveky stay. Friendly staff, clean, roomie,and comfortable beds.

4

Nicholas

12 May 2023

·

Stayed 1 night

Well, the hotel was fine. The spa was broken, which was the only reason I selected this place. The air conditioning unit couldn't be turned off. I called the front desk to ask how you turn it off and they didn't know. at 0:00 at night, i didn't want to learn. I'm sure that I could have puled the wire out of the wall or something but there should be a button on or off. Didn't sleep well as the thing just kept on humming all night.

4

Constance

24 May 2023

·

Stayed 2 nights

I look for 4 things in a hotel.. quiet and clean, free parking, free breakfast and a hot spa. First we were given a room that had a great deal of loud road noise. The young man at the desk kindly moved us to another room that was great. We discovered the hot spa was broken and there was no explanation as to why or when it would be fixed. The breakfast was a disappointment as there was not a great deal to choose from. The waffle machine was “out of order” but we were later told the kitchen staff just put that sign on it because they didn’t want to clean it. The reason being”short staffing”. Our room was never cleaned or towels replaced.. again we were given the reason of “short staffing”. When it came time to checkout we couldn’t find anyone so left a note telling them we left. We usually stay in Marriott properties.. this was our first big disappointment!

8

Ann

6 May 2023

·

Stayed 2 nights

The hotel was conveniently located on a street near shopping and some restaurants. It was an easy drive to the national park. Unfortunately, our room got a lot of traffic noise. The jacuzzi was closed and looked like it wasn't cleaned in quite a while.

10

John

4 Jul 2024

·

Stayed 1 night

We love Marriott! This hotel is the best yet! It is like brand new. The pool is crystal clear. The towels are thick and big enough to go around you. Love it

8

Jorge

28 Jan 2024

·

Stayed 5 nights

The customer service was great. My room did have a distinct oil smell that I had to mask with an air freshener. The gym also had 2 treadmills and none worked. Overall the room was clean, the areas were all clean, and everything worked in my room.

6

Charles

29 Jun 2025

·

Stayed 2 nights

Ac didnt work properly. Multiple doors didnt open. Pool is tiny..

8

Curtis

26 Jan 2024

·

Stayed 5 nights

Some of the fitness equipmet was not operable.

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Cleanliness

Cleanliness feedback is mixed. Many found rooms very clean, but others reported odors, stained or worn linens, and housekeeping not servicing rooms during multi-night stays.

Related guest reviews

8

Pradeep

20 Sept 2025

·

Stayed 1 night

Room was not cleaned after first day though in stayed two nights.

2

Antonio

31 Jul 2025

·

Stayed 1 night

There was bed bugs called front desk to request refund and she pretty much said not true

2

Renato

19 Jul 2024

·

Stayed 2 nights

Window broken with wind from the cracks and air conditioner very noisy. The staff not cleaning the room second day.

6

Judy

12 Mar 2025

·

Stayed 3 nights

Breakfast food was barely warm & almost out even though we went down early. Room never cleaned with 3-night stay. We ran out of towels.

2

Joshua

18 Aug 2025

·

Stayed 3 nights

This hotel had backups in the sinks the bathtub along with stain-ridden beds and sheets was a complete nightmare

10

Susan

13 Mar 2025

·

Stayed 2 nights

When we arrived the computer system was down but the young man at the registration desk was handling the situation with grace and professionalism. It took 3 tries to get the right room configuration but we got it all sorted out. That was the only glitch. The rooms were very clean and comfortable. Breakfast was good and the property is located very conveniently for access to Carlsbad Caverns and Guadalupe Mountains National Parks.

6

Forrest

13 Jul 2024

·

Stayed 1 night

Shower faucet handle was broken. Sheets had holes in them. Dozen or more dead bugs in front of microwave. Paint peeling off the tub.

10

Christine

24 Mar 2024

·

Stayed 1 night

Checking in was fast. Friendly staff at front desk. Room was clean and comfortable. Will stay here again.

10

Nivedita

29 Nov 2025

·

Stayed 2 nights

We stayed here for two nights. It was a convenient location for visiting two national parks - Carlsbad Caverns and Guadalupe Mountains. The room was clean. The gym was well equipped with weights. We really liked the breakfast options. There were sufficient options for us, even though we are vegetarian.

4

Lanberto

25 Jun 2024

·

Stayed 1 night

Rooms clean restroom super grouse smells like some one did the restroom all over the restroom and didnt got clean for weeks.

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Rooms

Rooms range from clean and spacious to cramped; several guests report traffic noise (front-facing rooms) and maintenance issues such as loud or leaking AC, broken seals or fixtures. Sofa beds are commonly described as uncomfortable.

Related guest reviews

2

Renato

19 Jul 2024

·

Stayed 2 nights

Window broken with wind from the cracks and air conditioner very noisy. The staff not cleaning the room second day.

2

Nancyjean

31 May 2023

·

Stayed 1 night

The noise from outside traffic made it impossible to sleep. I stayed here to get some sleep - not a good choice. I’ve stayed at many Fairfield Inns and always enjoyed my stay but will NEVER recommend Carlsbad Fairfield in to anyone! Sorry 😢

6

Suzie

18 Jul 2023

·

Stayed 2 nights

We booked a suite and as soon as we walked in noticed a fowl odor. Later we found out it was from the air conditioner leaking the water into the room and on to the carpet up to the bed but by that time it was bedtime

6

Alexandra

30 Dec 2025

·

Stayed 1 night

Lobby was nice and updated, but rooms and bathrooms and rooms need an update. Shower was warm but not hot. Sofa bed was twin sized a very uncomfortable. Breakfast was subpar for equivalent chains. Won’t be returning.

8

Dominic

5 Sept 2023

·

Stayed 1 night

Carpet was wet around air conditioning

10

Michael

19 Nov 2025

·

Stayed 1 night

Clean room and a great breakfast. Air conditioner was pretty loud.

8

Dennis

23 Mar 2025

·

Stayed 4 nights

Room on front of building had too much road noise. Breakfast could be improved. Staff very helpful.

6

Linda

27 Jun 2023

·

Stayed 1 night

Upon arriving we asked for a room on the backside of building as hotel is one a very busy noisy highway. Desk clerk but us center front. The noise was so terrible all night I had to wrap my head in a pillow. I would never stay here again.

6

Forrest

13 Jul 2024

·

Stayed 1 night

Shower faucet handle was broken. Sheets had holes in them. Dozen or more dead bugs in front of microwave. Paint peeling off the tub.

8

John

5 Jul 2025

·

Stayed 2 nights

It was close to the train tracks and major main road through town so was noisy. Staff nice and friendly. Nice breakfast options as well.

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Service

Staff are frequently described as friendly and helpful, handling issues professionally. However, some guests encountered short staffing, slow or unhelpful responses, or rude interactions at the front desk.

Related guest reviews

10

Pam

25 Dec 2023

·

Stayed 1 night

Front desk clerk was amazing!

10

Ann

3 Feb 2023

·

Stayed 1 night

Friendly and efficient staff. Thank you.

2

Cathleen

19 Aug 2025

·

Stayed 1 night

We broke down in Carlsbad, so this is why we had to spend the night. We had four (4) adults and two (2) children in our party. The kiddos were going to sleep on the pull out couch. ISSUES: 1) There were no pillows available for the pull out couch and the front desk was not helpful at all…I even requested that they get a couple of pillows form an empty room and was told she could not do that. There was no manager on duty, nor able to be reached by phone. We did call corporate. We ended up getting a couple of pillows from another hotel guest that heard our situation and graciously let us use their extras. 2) When we opened the pull out…the mattress was terrible and unable to be slept on, so we had to walk next door and buy an air mattress from Walmart. 3) The floor lamp was very rickety and barely standing up. 4) One of the queen size beds squeaked terrible with any movement. 5) The shampoo & Conditioner containers were broken off the wall and empty. 6) All of the milk out for breakfast was expired.

10

Karen

12 Apr 2024

·

Stayed 1 night

The hotel staff were all amazing, accommodating our change of plans and providing us with prompt service when our tv remote stopped working. The room was very clean and the bed comfortable.The breakfast area was clean and well stocked with a good variety of foods. The only negative thing is about Carlsbad, not the hotel - there are basically no restaurants in the town except for chain fast food. The inclusion of a microwave and fridge in the hotel room was incredibly helpful as we bought some prepared food from the grocery store and could then make our own meals (sort of :).

4

Constance

24 May 2023

·

Stayed 2 nights

I look for 4 things in a hotel.. quiet and clean, free parking, free breakfast and a hot spa. First we were given a room that had a great deal of loud road noise. The young man at the desk kindly moved us to another room that was great. We discovered the hot spa was broken and there was no explanation as to why or when it would be fixed. The breakfast was a disappointment as there was not a great deal to choose from. The waffle machine was “out of order” but we were later told the kitchen staff just put that sign on it because they didn’t want to clean it. The reason being”short staffing”. Our room was never cleaned or towels replaced.. again we were given the reason of “short staffing”. When it came time to checkout we couldn’t find anyone so left a note telling them we left. We usually stay in Marriott properties.. this was our first big disappointment!

2

Holly

30 Jun 2024

·

Stayed 1 night

Arrived after check in. Guy at the front desk kept leaving saying her was sorry. After about 20 minutes I asked if there was a problem and he said they were short staffed cleaning up rooms. Told him we’d come back after dinner so we didn’t end up with a half assed clean room. Got checked into find hair still stuck to the bathroom wall. The fold out bed that was to be used for one of my sons was terrible. He said it was like sleeping on a chain link fence. Thank God it was only 1 night! We were safe and had a air conditioned room to sleep in so there’s that.

10

Susan

24 Sept 2025

·

Stayed 1 night

Clean room, quiet, food near by and easy to find. My only complaint is the gal at the front desk with the really really red hair completely cut me off when I was trying to speak to her. Super rude move. The breakfast was really good.

2

chelsea

25 Jun 2024

·

Stayed 2 nights

Hot tub has been filled in for quite some time. Never was a manager on staff. We were over charged and couldn’t not be provided with a receipt to show the amount we were charged and no one would help us. The entire staff with exceptionally rude and standoffish

6

John

25 Jul 2025

·

Stayed 1 night

Its an oil town. Lots of workers, busy, hotel was short staffed. Turned me down originally for hotel so i went outside and booked through Expedia. Went back and clerk said she was told to turn away walkins. Thank you Expedia

10

Kimberly

8 Jul 2025

·

Stayed 2 nights

Staff at this location are outstanding.

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AI-generated summary based on recent guest reviews

Location

Convenient base for Carlsbad Caverns and Guadalupe Mountains, with restaurants and shopping nearby. Street- and track-side traffic noise is a common complaint for front-facing rooms.

Related guest reviews

10

Crystal

2 May 2023

·

Stayed 2 nights

Very convenient to shopping and dining

10

Tina

30 Jul 2023

·

Stayed 4 nights

This hotel was nice - great location. Near some resturants and stores. Staff are friendly. Very clean and on the "main" street of Carlsbad

8

Ann

6 May 2023

·

Stayed 2 nights

The hotel was conveniently located on a street near shopping and some restaurants. It was an easy drive to the national park. Unfortunately, our room got a lot of traffic noise. The jacuzzi was closed and looked like it wasn't cleaned in quite a while.

6

Linda

27 Jun 2023

·

Stayed 1 night

Upon arriving we asked for a room on the backside of building as hotel is one a very busy noisy highway. Desk clerk but us center front. The noise was so terrible all night I had to wrap my head in a pillow. I would never stay here again.

10

Samir

19 Mar 2024

·

Stayed 2 nights

Very convenient easy to get around Walmart close by

10

Nivedita

29 Nov 2025

·

Stayed 2 nights

We stayed here for two nights. It was a convenient location for visiting two national parks - Carlsbad Caverns and Guadalupe Mountains. The room was clean. The gym was well equipped with weights. We really liked the breakfast options. There were sufficient options for us, even though we are vegetarian.

10

Kandy

9 Feb 2025

·

Stayed 1 night

Convenient to many local eateries as well as the national parks.

10

Andrea

12 Apr 2025

·

Stayed 1 night

Great spot to stay if you’re visiting Carlsbad Caverns or Guadalupe Mountains National Park. Close to several restaurants and the continental breakfast was good. Staff were very kind and friendly, plus the hotel was clean. The pullout sofa bed wasn’t extremely comfortable but that was expected. Despite that we had a good stay and would recommend this hotel!

8

John

5 Jul 2025

·

Stayed 2 nights

It was close to the train tracks and major main road through town so was noisy. Staff nice and friendly. Nice breakfast options as well.

8

Atsuko

16 Jun 2025

·

Stayed 1 night

Nice location for Carlsbad's caves

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AI-generated summary based on recent guest reviews

Dining

Breakfast often earns praise for variety and availability. Still, several reviews cite inconsistency, with items running out, lukewarm food, or staffing that couldn’t keep the area stocked.

Related guest reviews

6

Alexandra

30 Dec 2025

·

Stayed 1 night

Lobby was nice and updated, but rooms and bathrooms and rooms need an update. Shower was warm but not hot. Sofa bed was twin sized a very uncomfortable. Breakfast was subpar for equivalent chains. Won’t be returning.

6

Judy

12 Mar 2025

·

Stayed 3 nights

Breakfast food was barely warm & almost out even though we went down early. Room never cleaned with 3-night stay. We ran out of towels.

10

Angel

5 Nov 2025

·

Stayed 2 nights

Room was excellent, staff were friendly, breakfast was exceptional.

8

Jeff

20 Nov 2023

·

Stayed 1 night

They actually ran out of room keys. We had to be let in by the deck clerk. The custodian for breakfast was a bit lazy. He had one speed (slow). 8:20 and no milk. The milk, tea bags, and waffle batter were empty. He did bring out more eggs and waffle batter, but no milk, with a case in the back.

10

Michael

19 Nov 2025

·

Stayed 1 night

Clean room and a great breakfast. Air conditioner was pretty loud.

4

Constance

24 May 2023

·

Stayed 2 nights

I look for 4 things in a hotel.. quiet and clean, free parking, free breakfast and a hot spa. First we were given a room that had a great deal of loud road noise. The young man at the desk kindly moved us to another room that was great. We discovered the hot spa was broken and there was no explanation as to why or when it would be fixed. The breakfast was a disappointment as there was not a great deal to choose from. The waffle machine was “out of order” but we were later told the kitchen staff just put that sign on it because they didn’t want to clean it. The reason being”short staffing”. Our room was never cleaned or towels replaced.. again we were given the reason of “short staffing”. When it came time to checkout we couldn’t find anyone so left a note telling them we left. We usually stay in Marriott properties.. this was our first big disappointment!

8

Hillery

11 Nov 2024

·

Stayed 1 night

Breakfast wasn’t worth attempting. Many items were out or not working. Beds were smaller than average queen size beds and room was cramped. The fold out sofa was only big enough for one person.

10

Margarita

5 Jul 2025

·

Stayed 1 night

Clean and convenient. Breakfast was good. They offered eggs, bacon, potatoes and the usual cereals, yogurts and pancakes

10

Nivedita

29 Nov 2025

·

Stayed 2 nights

We stayed here for two nights. It was a convenient location for visiting two national parks - Carlsbad Caverns and Guadalupe Mountains. The room was clean. The gym was well equipped with weights. We really liked the breakfast options. There were sufficient options for us, even though we are vegetarian.

10

Melissa

4 Jan 2026

·

Stayed 1 night

Really great breakfast menu and super helpful and friendly staff! I really hope someone can help them with the tech situation on the keys/doors soon though.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$125
February	US$135
March	US$158
April	US$160
May	US$145
June	US$159
July	US$168
August	US$209
September	US$142
October	US$143
November	US$130
December	US$130

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $288	17 $169	18 $176	19 $168
20 $159	21 $230	22 $250	23 $251	24 $201	25 $152	26 $180
27 $140	28 $226	29 $282	30 $221

Su	Mo	Tu	We	Th	Fr	Sa
				1 $150	2 $152	3 $152
4 $221	5 $281	6 $282	7 $282	8 $221	9 $180	10 $180
11 $221	12 $281	13 $276	14 $282	15 $221	16 $180	17 $180
18 $246	19	20 $312	21 $282	22 $220	23 $179	24 $180
25 $212	26 $312	27 $280	28 $280	29 $212	30 $178	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 2 Queen Beds, Hearing Accessible

Suite, Multiple Beds

Suite, 1 King Bed with Sofa Bed, Hearing Accessible (Transfer Shower)

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Hearing Accessible (Transfer Shower)

Room, 1 King Bed

Suite, Multiple Beds, Hearing Accessible (Transfer Shower)

Room, 2 Queen Beds, Hearing Accessible (Transfer Shower)

Room, Multiple Beds

Suite, 1 King Bed with Sofa Bed, Hearing Accessible

Suite, 1 King Bed with Sofa Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Fairfield Inn and Suites Carlsbad

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Prices for upcoming dates