Name: Holiday Inn Express & Suites Youngstown West - Austintown by IHG
Address: 5555 Cerni Pl, Austintown, Ohio, United States of America, Austintown, Ohio, US
Price range: $92–$183 per night
Rating: 8.43

What guests think

At Holiday Inn Express & Suites Youngstown West - Austintown by IHG, many guests highlight friendly, welcoming front-desk service and a convenient location near the highway, while numerous reviews report worn, stained carpets and an overall dated condition.

Rooms are generally comfortable, with many noting good beds and some quiet stays, but others mention HVAC noise, small TVs, and uncomfortable sofa beds. Breakfast feedback is mixed, ranging from enjoyable selections to repeated complaints about items running out, dry food, and occasional equipment problems. Facilities draw varied comments too, with a nice but inconsistent pool and hot tub, a limited gym, and intermittent elevator or key card issues. A practical stop for travelers who prioritize service and location over modern finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback ranges from enjoyable to dirty or overly chemical; the small gym has broken or limited equipment. Some guests reported elevator problems and key card issues, while parking is straightforward and free.

Related guest reviews

8

James

Jul 29, 2023

·

Stayed 3 nights

good value. Pros: comfy beds, good breakfast, good location, nice staff. Cons: Room keys didn't work, exercise machines broken, buffet staff vacuuming in breakfast room at 9:00 while we are trying to eat.

4

Douglas

Mar 22, 2024

·

Stayed 1 night

Toilets wouldn’t flush. The elevator was broke. Water pressure was low and, water temperature was barely warm. The steps between the floors not only looked awful but smelled awful as well. The pool and hot tub area was not comfortable to be in because of the amount of chemical in the water and the air. My eyes burned for a couple days after spending a very short time in the pool/hot tub are.

10

Martaysia

Jul 17, 2024

·

Stayed 1 night

The African American lady who checked us in was very pleasant and professional. We loved how clean the props was, the pool was amazing. We loved our view, the guest laudry and our breakfast was delicious. Would highly recommend for comfort, leisure or business!

10

Erin

Feb 14, 2025

·

Stayed 1 night

Loved that the pool was open from 6am-11pm!

10

Nicole

Jun 7, 2025

·

Stayed 1 night

Good location. Surrounded by gas stations and lots of food options. Very easy check in. Free parking

4

rob

Oct 26, 2025

·

Stayed 1 night

Was told there was a casino shuttle that was not try staff said hasn’t been a shuttle for 5 years. That was entire decision to book here.

4

Kaye

Nov 27, 2024

·

Stayed 1 night

This was definitely a, "you get what you pay for" stay. I have to say I was really disappointed because I like Holiday Inn, I've stayed at several. The staff was the best part. They were friendly and went above and beyond to make us comfortable. Even with their friendliness, the reality is, this hotel has seen better days. The carpets in the rooms, hallways, and stairwells are beyond filthy. We moved from one from because of mold in the bathroom. In another room there was extensive water damage on the ceiling. The bedding was also dirty and stained. If you like workinh out there are a few treadmills and resistance bands but not much else. The pool looked okay but we didnt use it. Breakfast was ready promptly in the morning but I was honestly turned off by the cleanliness of the rooms to focus on eating. I don’t claim to know how the hotel business works but either close this location or do renovations immediately. I would never give this place a 10/10. I don't know how you could.

8

Cheryl

Nov 23, 2023

·

Stayed 1 night

The hot tub and pool are were nice. The breakfast buffet was lacking, the pancake machine was not working. Waffles are so much better.

4

Alaina

Apr 22, 2024

·

Stayed 1 night

The hot tub and pool were dirty filled with hair and had a dirt film on top of the water. There was old food under the beds and inside the pull out bed , the bathroom smelt like sewer . We were locked out of our room bc the key cards wouldn’t work for over an hour . Breakfast was full of empty containers and the food they did have was cold. This is the worst Holiday inn we have ever experienced!

10

David

Dec 6, 2023

·

Stayed 4 nights

There was easy access for parking.

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Cleanliness

Reviews repeatedly cite heavily stained carpets and dirty or worn bathrooms and hallways, with occasional odors, though several guests found their rooms clean.

Related guest reviews

8

Beverly

Dec 30, 2022

·

Stayed 1 night

I made a reservation for a quick winter getaway as the hotel has an indoor pool. Everything else was great and beyond my expectations. However the room was disappointing and fell short. The comforter had a stain on it since it was a white comforter, the stain stood out and was gross. Also the carpet had a big red stain on it. Which I get it kids, probably kool aid or something like that, but I feel like with a little effort or carpet cleaning, it would have come out. There was also some hair in the shower. I feel like for the amount of money that the hotel was charging I expected a nice clean room. This is the first time I’ve ever gotten a dirty room with this hotel chain.

6

Mark

Jul 17, 2025

·

Stayed 5 nights

First, all of the staff members we encountered were very professional, helpful, and nice. Now, the facility needs to be updated desperately. The rugs are stained everywhere. The walls in the rooms have marks and are dirty. The bathroom tub was dirty and the walls were dirty as well. I purchased Lysol wipes and cleaned the tub myself. Stairway rugs were so dirty and stained.

6

Jeff

Jun 11, 2025

·

Stayed 1 night

The Room did not seem to be cleaned very well. The walls had significant dirt/stain build up on them. Not sure if the property is just older or if house keeping was having a bad stretch. Checked bed thoroughly as we always do for any unwanted friends. Glad to say didn't find anything suspicious however one of the beds had some crumbs in it still. There are plenty of other options in the area to stay. I advise doing so.

4

Erica

Sep 22, 2025

·

Stayed 1 night

The room was loud and dirty.

6

Amy

Nov 16, 2025

·

Stayed 1 night

The reviews of this hotel did not jive at all with what the hotel actually looked like. The floor in the elevator was in bad shape and the carpet in the hallways and in our room were badly stained. Upkeep of the room could have been better. The breakfast was marginal-my husband had a sausage patty that was as hard as a rock.

8

Deborah

Oct 26, 2025

·

Stayed 1 night

Decent bed, quiet, very clean. Very worn out carpets and furniture.

2

Jessica

Jun 17, 2025

·

Stayed 1 night

It was dirty

2

Charles

Jul 12, 2025

·

Stayed 1 night

This is the first HIExpress that was nasty. Filthy hotel. Carpet is most likely original carpets, beds and chairs in the room. I have a picture of the carpet.

6

BRIAN

Oct 16, 2025

·

Stayed 1 night

Dated carpet with stains, Grout in bathroom not clean

4

Alicia

Mar 3, 2024

·

Stayed 2 nights

Tile in entryway & bathroom were sticky upon arrival, not cleaned well, TV & phone did not work & it was so hot in the room we had to turn the a/c on 65 degrees & keep it there or it was too hot to sleep. Carpet throughout the entire hotel was stained & disgusting.

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Rooms

Many guests like the comfortable beds and some reported quiet rooms. Others noted HVAC noise, small TVs, and thin sofa beds; some rooms are spacious for families.

Related guest reviews

10

Ben

Nov 28, 2024

·

Stayed 1 night

We stayed Wednesday night into thanksgiving so there was no room service. There was breakfast thanksgiving morning. The front desk was friendly, efficient and helpful. The hotel was clean. We got a large room that comfortably held our family of 5.

10

Du T

May 22, 2024

·

Stayed 1 night

TV is too small

8

Austin

Jan 2, 2026

·

Stayed 1 night

Nice room with comfy beds.

8

John

Jan 2, 2025

·

Stayed 1 night

Good check-in. Very attentive and helpful desk clerk. The room reflects the rather dated and somewhat tired condition of the property. The heater had an annoying tick-tick-tick when it ran, not loud enough to keep us awake but annoying.

8

Todd

Oct 5, 2023

·

Stayed 1 night

This hotel is an older property located close to a number of truck-stops. I was afraid truck-stop noise would keep me awake all night, but amazingly I got a surprisingly quiet room with quiet HVAC and I slept well (the most important thing). I was able to turn on the HVAC fan without having to turn on the A/C or heat. This created “white noise” that drowned out outside and hallway noise. The hotel’s carpeting is old, stained, and disgusting but I can live with that. I only care about sleeping. Breakfast was good enough with your standard variety of eggs, potatoes, sausage, oatmeal, pancakes, juices, etc. For an older property, I think they are charging too much for rooms, but I did get a quiet room so that’s the most important thing.

8

Sheila

Aug 24, 2025

·

Stayed 1 night

Love your beds and pillows!

8

KAREN

Dec 21, 2024

·

Stayed 1 night

The window heater ran all night long..thermostat wasn't working..No one slept at all.

6

Kathleen

Sep 23, 2025

·

Stayed 1 night

I’ve stayed at quite a few Holiday Inn Express and this was not up to par. Carpets were stained. Vent in bathroom was dirty. Air conditioner was very loud. But it easy to access from the highway and the staff was nice enough. We were only there for 10 hours but I wouldn’t book again. The breakfast was good.

6

Qiaofeng

May 27, 2025

·

Stayed 1 night

It’s okay for the price. The hallway, elevator, and staircase were all dirty. We had a suite with an extra sofa bed, which was very thin and uncomfortable.

8

Bill

Dec 7, 2024

·

Stayed 1 night

Good location and the room and bed were very comfortable.

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Service

Front-desk staff are often praised as friendly, professional, and accommodating. However, some guests experienced strict check-in/checkout rules, occasional rudeness, and slow or insufficient responses during busy times.

Related guest reviews

8

Stuart

Jul 2, 2024

·

Stayed 1 night

Checked in twice in the last week, once at 6 PM and once at 9 PM. Front desk clerk clearly needs training.

4

Rebecca

Jun 8, 2024

·

Stayed 1 night

They were abnormally strict on check in and check out times. We landed and made it to the hotel around noon, upon walking in to attempt checking in we were looked at like we were crazy for asking before 3-4pm. He said no way and didn’t even want to look at available rooms (yet the parking lot only had 9 cars in it). So we had to leave and come back much later. Then the next morning a housekeeper manager knocked on our door right at 11:00 saying its check out time. I said we needed 20 more mins, and we got a phone call in the room 10mins later. Other rooms on our floor had already been cleaned, could hear it all morning. Not sure why the property wants the hotel empty from 11-3

8

Quiana

Dec 16, 2023

·

Stayed 1 night

My check-in was a nightmare. The booking was mixed up somehow and it took 45 minutes to clear the issue with Hotels.com. The receptionist was AMAZING though! He was understanding, patient, and accomodating. The stay was great.

10

Jana M

Dec 29, 2025

·

Stayed 1 night

Josh checked us in and could not have been more kind and welcoming! He was professional and efficient, and he truly made us feel like we were his only customers. He really made us feel appreciated!

2

Trent

Dec 29, 2022

·

Stayed 1 night

Food from prior guest in the room, disgusting. The pool had no towels. Requested new ones, took 45 mins. Finally said forget it. 6 crazy teenagers with no parents ruined our family pool night. About injured our children rough-housing around. Out of toothbrush’s, toothpaste, razors at front desk. Asked for coffee which is supposed to be complimentary 24/7 and was told they don’t have time and will make more in the morning. No napkins in the breakfast area, said they are out. Asked for sheets/bedding for our pull out couch. Was told we had to come get them. Went down to front desk to get them and requested a pillow, said they have to bring one to our room. Have called 3 times, waited an hour and still no pillow. I have never been more disappointed in a hotel stay…. Truly ridiculous. One thing after another. Will never stay here or another Holiday Inn again.

4

Timothy

Jan 17, 2025

·

Stayed 1 night

The front staff was rude and impersonal. The hotel was dirty. Carpeting in the room was dirty, a foul smell in the bathroom, a leak in the ceiling. Stayed only one night and that was too long.

10

Tammy L

Jun 26, 2025

·

Stayed 1 night

Staff was very helpful and friendly. Breakfast room was very large and great selection.

10

Raymond

Sep 22, 2024

·

Stayed 1 night

Bella was great at check in 👍

10

John

Apr 28, 2024

·

Stayed 1 night

Charlie was great at check-in. Very helpful, professional, and welcoming. Be sure to keep him around!

10

Becky

Sep 17, 2025

·

Stayed 1 night

Convenient, easy to get to, nice property. Check in with the staff was informative and friendly.

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Location

Convenient just off the highway with easy access to gas, restaurants, and shopping; despite nearby truck stops, several guests reported quiet rooms.

Related guest reviews

8

James

Jul 29, 2023

·

Stayed 3 nights

good value. Pros: comfy beds, good breakfast, good location, nice staff. Cons: Room keys didn't work, exercise machines broken, buffet staff vacuuming in breakfast room at 9:00 while we are trying to eat.

8

Todd

Oct 5, 2023

·

Stayed 1 night

This hotel is an older property located close to a number of truck-stops. I was afraid truck-stop noise would keep me awake all night, but amazingly I got a surprisingly quiet room with quiet HVAC and I slept well (the most important thing). I was able to turn on the HVAC fan without having to turn on the A/C or heat. This created “white noise” that drowned out outside and hallway noise. The hotel’s carpeting is old, stained, and disgusting but I can live with that. I only care about sleeping. Breakfast was good enough with your standard variety of eggs, potatoes, sausage, oatmeal, pancakes, juices, etc. For an older property, I think they are charging too much for rooms, but I did get a quiet room so that’s the most important thing.

10

Scott

Oct 3, 2025

·

Stayed 1 night

Clean, close to highway and very friendly staff. Room could use a little updating.

10

Nicole

Jun 7, 2025

·

Stayed 1 night

Good location. Surrounded by gas stations and lots of food options. Very easy check in. Free parking

10

Michael

Jan 20, 2023

·

Stayed 19,373 nights

Great location. Rooms were clean and the staff was friendly and professional.

8

Laurie

Nov 30, 2024

·

Stayed 4 nights

Convenient to shopping and restaurants. We were in room 338. Sink faucet and toilet need attention.

6

Kathleen

Sep 23, 2025

·

Stayed 1 night

I’ve stayed at quite a few Holiday Inn Express and this was not up to par. Carpets were stained. Vent in bathroom was dirty. Air conditioner was very loud. But it easy to access from the highway and the staff was nice enough. We were only there for 10 hours but I wouldn’t book again. The breakfast was good.

10

David

Dec 6, 2023

·

Stayed 4 nights

There was easy access for parking.

8

Bill

Dec 7, 2024

·

Stayed 1 night

Good location and the room and bed were very comfortable.

10

Becky

Sep 17, 2025

·

Stayed 1 night

Convenient, easy to get to, nice property. Check in with the staff was informative and friendly.

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Dining

Breakfast is inconsistent: many enjoyed the variety (including turkey options), but multiple reviews mention items running out, overcooked or cold food, and equipment issues like a nonworking pancake machine.

Related guest reviews

4

Jon

Oct 28, 2024

·

Stayed 1 night

This is an old hotel that has been refurbished. Bathroom really showing its age. Caulking was old and dirty. Mold growing on caulking in several places. The breakfast buffet was the worst I have seen in a Holiday Inn. It was not busy, yet there was no sausage or scrambled eggs in the containers. Pancake machine had no batter. Only two cold cinnamon rolls available. I would not stay here again.

10

David

Jul 4, 2024

·

Stayed 1 night

Breakfast was excellent!

6

Paul

Aug 11, 2025

·

Stayed 1 night

Carpet in my room was stained in various areas. Elevator had laminated flooring that was damaged from water and was not the proper flooring for an elevator. Breakfast was dried out and I was there at 630am after it was put out at 6am. Coffee was good though.

8

James

Aug 17, 2025

·

Stayed 1 night

Nice and clean and reasonably priced. Breakfast was below average. Arrived at 930am for breakfast that ended at 10am and there was next to nothing left. Asked if they could refill the waffle batter and they said it wasn't worth it for one or two more guests. Oatmeal was done, a few muffins and cereal left. Otherwise a nice spot.

10

Roza

Mar 7, 2025

·

Stayed 1 night

Everything was great. Front desk very welcoming. Clean and comfortable rooms. Breakfast was served early with good selections. Happy we booked this hotel.

6

Glen

Sep 16, 2024

·

Stayed 2 nights

Everything was good except the breakfast. We only had it on our last morning. It was supposed to be open until 10am and we were there around 8:30. Omelets were gone and never refilled. There was very little other egg left. Pancakes were empty. Cinnamon rolls were gone and the attendant switched off the heating lamp so I knew they would not be bringing anymore. For what we paid for this property (high in my opinion) the breakfast was very disappointing.

10

Tammy L

Jun 26, 2025

·

Stayed 1 night

Staff was very helpful and friendly. Breakfast room was very large and great selection.

6

Sherri

Jul 5, 2025

·

Stayed 1 night

Ok for price point. The worst coffee I have ever tasted in the buffet area! Overflowing outside trash can.

8

Cheryl

Nov 23, 2023

·

Stayed 1 night

The hot tub and pool are were nice. The breakfast buffet was lacking, the pancake machine was not working. Waffles are so much better.

10

Mario

Oct 18, 2025

·

Stayed 1 night

Very friendly front desk staff Breakfast was very good and they had turkey options which I appreciated. First hotel I was able to eat breakfast meat at since I don’t eat pork and have not experienced other hotels that offered an alternative

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$96
March	$111
April	$116
May	$115
June	$121
July	$121
August	$124
September	$126
October	$117
November	$100
December	$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $133	16 $131	17 $141	18 $151	19 $150
20 $112	21 $132	22 $132	23 $138	24 $143	25 $183	26 $149
27 $112	28 $133	29 $133	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
				1 $150	2 $143	3 $156
4 $115	5 $125	6 $125	7 $125	8 $125	9 $170	10 $169
11 $120	12 $130	13 $130	14 $118	15 $114	16 $142	17 $121
18 $92	19 $122	20 $114	21 $114	22 $114	23 $106	24 $110
25 $92	26 $130	27 $110	28 $110	29 $106	30 $103	31 $104

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Additional Living Area)

Standard Room

Suite, 2 Queen Beds (Additional Living Area)

Suite, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Youngstown West - Austintown by IHG

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