Name: Premier Inn Southampton City Centre - West Quay
Address: Harbour Parade, Southampton, England, United Kingdom, Southampton, Hampshire, GB
Price range: US$63–US$310 per night
Rating: 8.85

What guests think

At Premier Inn Southampton City Centre - West Quay, travellers consistently highlight the central location for cruises and shopping, comfortable rooms, and generally friendly staff, plus a convenient on-site bar and restaurant with well-regarded breakfast.

Several reviews note occasional noise from nearby construction or traffic. Service can be inconsistent or slow when understaffed. Housekeeping and amenities are basic, with repeated mentions of limited towels or no washcloths, and parking is off site at the adjacent mall. Expect a clean, budget-friendly base in a prime spot.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant, bar and lounge are convenient. There is no parking on site; guests use the adjacent mall’s multi-storey car park, and irons are available at reception.

Related guest reviews

8

Beverley

20 Oct 2025

·

Stayed 4 nights

Staff not really friendly on arrival but came across other staff who were. Only one towel in room booked for 2? Other guests said they had to ask too. Not sure air conditioner worked as it should. Seemed to turn off frequently and not at set temperature. Great location for visiting. Glad there was a bar and restaurant. Overall very happy with stay.

10

Eric

1 Nov 2025

·

Stayed 1 night

We stayed for one night prior to a cruise from the port. It was perfect. We did not eat breakfast but did have a late dinner and it as very very good. A wonderful value.

8

Joyce

25 Nov 2025

·

Stayed 2 nights

I stayed a couple of nights before a cruise. The staff was friendly and helpful- the room was clean - the bedding very good quality and very comfy bed. In fact I liked almost everything except for the fact that there was no way of contacting front desk staff other than to go out and do so physically (no phone). Because of this I may not book this hotel again as being older I feel better about having this available in case of an urgent situation. Restaurant - pricing is good; breakfast selection is excellent and good quality. The evening option is well priced but was disappointed in the fish & chips that wasn't as good as my last visit to England. Service was very good with some staffing but lacking with others - so a mix depending on who was on that shift. Location - was good for what I needed on this trip

10

Elaine

15 Sept 2025

·

Stayed 1 night

Basics but very comfortable. Love the irons and ironing boards on display at reception

10

Marianne

9 Sept 2025

·

Stayed 1 night

Modern rooms at a very affordable price. Very clean. Convenient on-site restaurant/bar in relaxing lounge setting. Highly recommend.

6

Mary

13 Sept 2025

·

Stayed 1 night

A great location but putting customer service behind the bar was unfortunate. The bar/wait staff/check in help all were very overworked. I hated bothering them with a question that really needed answering.

8

Mei

25 Aug 2025

·

Stayed 1 night

Staff were really friendly and nice but understaffed during busy hour. Waited 15mins to retrieve luggages in the storage area.

10

Martin

11 Aug 2025

·

Stayed 1 night

Veldig vennlig, gode fasiliteter til en god pris, nydelig frokost! Veldig flott rom også!

Translate

10

David

30 Jun 2025

·

Stayed 1 night

Great location opposite a huge mall that has lots of options for shopping and dining. The hotel does not have parking onsite. There is a place for you to park for maximum of 10 minutes before you get fined. The actual parking is just behind, a multi-storey car park that is part of the mall. It has lift access for you to roll your bags and takes about 5 minutes to walk to the hotel. Friendly and helpful staff!

10

Daniel

15 Jul 2025

·

Stayed 1 night

Wonderful room - modern bathroom, separate vanity & mirror to do makeup & hair. Breakfasts was very good. Bar & restaurant was nice. Location was great - close to mall & High Street.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe rooms and common areas as very clean or spotless. A few report housekeeping gaps, such as limited towels and no washcloths.

Related guest reviews

8

Beverley

20 Oct 2025

·

Stayed 4 nights

Staff not really friendly on arrival but came across other staff who were. Only one towel in room booked for 2? Other guests said they had to ask too. Not sure air conditioner worked as it should. Seemed to turn off frequently and not at set temperature. Great location for visiting. Glad there was a bar and restaurant. Overall very happy with stay.

8

Joyce

25 Nov 2025

·

Stayed 2 nights

I stayed a couple of nights before a cruise. The staff was friendly and helpful- the room was clean - the bedding very good quality and very comfy bed. In fact I liked almost everything except for the fact that there was no way of contacting front desk staff other than to go out and do so physically (no phone). Because of this I may not book this hotel again as being older I feel better about having this available in case of an urgent situation. Restaurant - pricing is good; breakfast selection is excellent and good quality. The evening option is well priced but was disappointed in the fish & chips that wasn't as good as my last visit to England. Service was very good with some staffing but lacking with others - so a mix depending on who was on that shift. Location - was good for what I needed on this trip

10

Marianne

9 Sept 2025

·

Stayed 1 night

Modern rooms at a very affordable price. Very clean. Convenient on-site restaurant/bar in relaxing lounge setting. Highly recommend.

10

Robert

1 Sept 2025

·

Stayed 1 night

Beautiful , spotless clean, staff so helpful.. Super location.We loved Southampton and enjoyed our stay after returning from our cruise.Definitely a 5 star experience.

6

Yuan-Hsin

13 Nov 2025

·

Stayed 1 night

Budget hotel, clean and good location. Walking distance to train station 15 min, 7 min national express bus from airport. Noises from construction and traffic on both sides.

10

Robert

8 Oct 2025

·

Stayed 2 nights

The room was clean and very quiet during our two day stay. The hotel is located near city center and seems very safe. We enjoyed it.

8

Cynthia

2 Nov 2025

·

Stayed 2 nights

Nice, clean room. Handicap shower was great with ample room to move around in the bathroom.

6

Gary

29 Aug 2025

·

Stayed 1 night

It was ok. Had 1 hand towel and 1 bath towel. When I asked for more and some wash cloths I was told they don’t provide them but I can go ‘over there and buy some’. We were handed 1 hand towel and 1 bath towel. Stark. No luxury, if that’s what you’re looking for go somewhere else.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally modern, comfortable, and well laid out, with several noting quiet stays and good size. Some report noise from nearby construction or traffic, occasional AC issues, or being assigned an accessible room they did not want.

Related guest reviews

10

Chad

27 Sept 2025

·

Stayed 1 night

Size of rooms

4

Maheswaran

2 Jul 2025

·

Stayed 1 night

They gave us a handycap people’s room and bed us very low and all other rooms are booked and full for any changes.

10

Catherine

14 Nov 2025

·

Stayed 1 night

Room was excellent! Comfy bed and great amenities.

8

Joyce

25 Nov 2025

·

Stayed 2 nights

I stayed a couple of nights before a cruise. The staff was friendly and helpful- the room was clean - the bedding very good quality and very comfy bed. In fact I liked almost everything except for the fact that there was no way of contacting front desk staff other than to go out and do so physically (no phone). Because of this I may not book this hotel again as being older I feel better about having this available in case of an urgent situation. Restaurant - pricing is good; breakfast selection is excellent and good quality. The evening option is well priced but was disappointed in the fish & chips that wasn't as good as my last visit to England. Service was very good with some staffing but lacking with others - so a mix depending on who was on that shift. Location - was good for what I needed on this trip

10

Marianne

9 Sept 2025

·

Stayed 1 night

Modern rooms at a very affordable price. Very clean. Convenient on-site restaurant/bar in relaxing lounge setting. Highly recommend.

10

Anika

5 Nov 2025

·

Stayed 1 night

Great location and rooms are well layed out.

6

Yuan-Hsin

13 Nov 2025

·

Stayed 1 night

Budget hotel, clean and good location. Walking distance to train station 15 min, 7 min national express bus from airport. Noises from construction and traffic on both sides.

8

Valerie

15 Jul 2025

·

Stayed 2 nights

Great stay at Premier Inn, helpful staffs, perfect location, comfortable bed and good amenities. However, the hotel next door is under construction and we could hear some noise from time to time early morning.

10

Robert

8 Oct 2025

·

Stayed 2 nights

The room was clean and very quiet during our two day stay. The hotel is located near city center and seems very safe. We enjoyed it.

10

Daniel

15 Jul 2025

·

Stayed 1 night

Wonderful room - modern bathroom, separate vanity & mirror to do makeup & hair. Breakfasts was very good. Bar & restaurant was nice. Location was great - close to mall & High Street.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with standout interactions noted. However, service can be inconsistent or slow at busy times, and a few guests reported rudeness.

Related guest reviews

10

James

10 Aug 2025

·

Stayed 1 night

This property clearly prioritizes customer service. From the staff at the restaurant / bar to the staff assistance when I couldn’t do the automated checkin (Expedia reservations / non-UK addresses don’t line up with their system), you could tell that they wanted you to be delighted with your stay. Would definitely stay here again if I am in Southport.

10

Xiaoyuan

16 Sept 2025

·

Stayed 1 night

Great location. Quiet place. Friendly staff. Nice room conditions.

10

Yuk Seung

2 Nov 2025

·

Stayed 1 night

The staff is very nice and helpful.👍👍

8

Joyce

25 Nov 2025

·

Stayed 2 nights

I stayed a couple of nights before a cruise. The staff was friendly and helpful- the room was clean - the bedding very good quality and very comfy bed. In fact I liked almost everything except for the fact that there was no way of contacting front desk staff other than to go out and do so physically (no phone). Because of this I may not book this hotel again as being older I feel better about having this available in case of an urgent situation. Restaurant - pricing is good; breakfast selection is excellent and good quality. The evening option is well priced but was disappointed in the fish & chips that wasn't as good as my last visit to England. Service was very good with some staffing but lacking with others - so a mix depending on who was on that shift. Location - was good for what I needed on this trip

10

BERTHA

14 Nov 2025

·

Stayed 1 night

This hotel is AMAZING From greeting with the front desk staff to our checkout was top notch Sue is an Exceptional Ambassador for her workplace and town. So personable, helpful and feels like chatting with an old friend. She made our stay. Answering multiple questions as giving directions and hints. Made our stay awesome Thanks to All at the Premier Inn

6

Wayne

28 Sept 2025

·

Stayed 2 nights

Nice property location, rude staff

6

Mary

13 Sept 2025

·

Stayed 1 night

A great location but putting customer service behind the bar was unfortunate. The bar/wait staff/check in help all were very overworked. I hated bothering them with a question that really needed answering.

8

Mei

25 Aug 2025

·

Stayed 1 night

Staff were really friendly and nice but understaffed during busy hour. Waited 15mins to retrieve luggages in the storage area.

8

D

22 Sept 2025

·

Stayed 1 night

Great staff.

10

Sandra M

19 Feb 2026

·

Stayed 1 night

Equipe bem solicita, quarto confortável, restaurante bom!

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AI-generated summary based on recent guest reviews

Location

Central location near the city centre, a large shopping mall, the High Street, and the harbor, with good access for cruise travellers and public transport.

Related guest reviews

10

Xiaoyuan

16 Sept 2025

·

Stayed 1 night

Great location. Quiet place. Friendly staff. Nice room conditions.

8

DAVE

7 Aug 2025

·

Stayed 1 night

Very accommodating staff and good food. Very good location to harbor.

8

Luc

9 Nov 2025

·

Stayed 2 nights

Bon emplacement près de la vielle ville et d’un grand centre d’achat

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10

Anika

5 Nov 2025

·

Stayed 1 night

Great location and rooms are well layed out.

10

Kevin

7 Nov 2025

·

Stayed 2 nights

Great location for a Cruise Hotel

10

David

30 Jun 2025

·

Stayed 1 night

Great location opposite a huge mall that has lots of options for shopping and dining. The hotel does not have parking onsite. There is a place for you to park for maximum of 10 minutes before you get fined. The actual parking is just behind, a multi-storey car park that is part of the mall. It has lift access for you to roll your bags and takes about 5 minutes to walk to the hotel. Friendly and helpful staff!

6

Yuan-Hsin

13 Nov 2025

·

Stayed 1 night

Budget hotel, clean and good location. Walking distance to train station 15 min, 7 min national express bus from airport. Noises from construction and traffic on both sides.

8

Valerie

15 Jul 2025

·

Stayed 2 nights

Great stay at Premier Inn, helpful staffs, perfect location, comfortable bed and good amenities. However, the hotel next door is under construction and we could hear some noise from time to time early morning.

10

Robert

8 Oct 2025

·

Stayed 2 nights

The room was clean and very quiet during our two day stay. The hotel is located near city center and seems very safe. We enjoyed it.

10

Daniel

15 Jul 2025

·

Stayed 1 night

Wonderful room - modern bathroom, separate vanity & mirror to do makeup & hair. Breakfasts was very good. Bar & restaurant was nice. Location was great - close to mall & High Street.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and selection, and many enjoyed the on-site restaurant and bar with good-value meals. There are occasional misses with specific dishes.

Related guest reviews

10

Gerald

20 Sept 2025

·

Stayed 1 night

For one night only, the food, room, and staff were great.

10

James

10 Aug 2025

·

Stayed 1 night

This property clearly prioritizes customer service. From the staff at the restaurant / bar to the staff assistance when I couldn’t do the automated checkin (Expedia reservations / non-UK addresses don’t line up with their system), you could tell that they wanted you to be delighted with your stay. Would definitely stay here again if I am in Southport.

8

Beverley

20 Oct 2025

·

Stayed 4 nights

Staff not really friendly on arrival but came across other staff who were. Only one towel in room booked for 2? Other guests said they had to ask too. Not sure air conditioner worked as it should. Seemed to turn off frequently and not at set temperature. Great location for visiting. Glad there was a bar and restaurant. Overall very happy with stay.

10

Eric

1 Nov 2025

·

Stayed 1 night

We stayed for one night prior to a cruise from the port. It was perfect. We did not eat breakfast but did have a late dinner and it as very very good. A wonderful value.

8

Joyce

25 Nov 2025

·

Stayed 2 nights

I stayed a couple of nights before a cruise. The staff was friendly and helpful- the room was clean - the bedding very good quality and very comfy bed. In fact I liked almost everything except for the fact that there was no way of contacting front desk staff other than to go out and do so physically (no phone). Because of this I may not book this hotel again as being older I feel better about having this available in case of an urgent situation. Restaurant - pricing is good; breakfast selection is excellent and good quality. The evening option is well priced but was disappointed in the fish & chips that wasn't as good as my last visit to England. Service was very good with some staffing but lacking with others - so a mix depending on who was on that shift. Location - was good for what I needed on this trip

8

DAVE

7 Aug 2025

·

Stayed 1 night

Very accommodating staff and good food. Very good location to harbor.

10

Marianne

9 Sept 2025

·

Stayed 1 night

Modern rooms at a very affordable price. Very clean. Convenient on-site restaurant/bar in relaxing lounge setting. Highly recommend.

10

Martin

11 Aug 2025

·

Stayed 1 night

Veldig vennlig, gode fasiliteter til en god pris, nydelig frokost! Veldig flott rom også!

Translate

10

Sandra M

19 Feb 2026

·

Stayed 1 night

Equipe bem solicita, quarto confortável, restaurante bom!

Translate

10

Daniel

15 Jul 2025

·

Stayed 1 night

Wonderful room - modern bathroom, separate vanity & mirror to do makeup & hair. Breakfasts was very good. Bar & restaurant was nice. Location was great - close to mall & High Street.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$70
February	US$76
March	US$78
April	US$99
May	US$128
June	US$150
July	US$142
August	US$132
September	US$160
October	US$109
November	US$87
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $239
6	7 $94	8	9 $126	10 $171	11	12 $310
13 $161	14 $107	15 $186	16 $164	17 $270	18	19 $255
20	21 $185	22 $204	23 $235	24 $255	25	26
27 $74	28 $136	29 $120	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2	3 $138
4 $63	5 $77	6 $141	7 $106	8 $112	9	10 $151
11 $65	12 $95	13 $85	14 $138	15 $179	16 $142	17 $199
18 $69	19 $80	20 $115	21 $91	22 $125	23 $175	24 $162
25 $70	26 $67	27 $100	28 $87	29 $140	30 $130	31 $106

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Monthly average prices

About this property

Location

Guest reviews

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What guests think

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FAQs about Premier Inn Southampton City Centre - West Quay

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